How to Restore BIOS Default Settings | HP Notebooks | HP Support

If your BIOS default settings have been altered and you would like to return your HP notebook BIOS back to factory default, follow these steps.
For other helpful videos go to / hpsupport .
More support options for your HP device are available at hp.com/support.
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How to Restore BIOS Default Settings | HP Notebooks | HP Support
• How to Restore BIOS De...

[@EarningInfo-mi4le]

I have solved my problem at last.Thank you.

[@debraschroeder7670]

Thank you for this video! It restored my HP PC. I followed your steps exactly as you described. This was much easier for me to follow than the written instructions. However, after coming up with the screen I couldn’t get to the Exit tab because I had no cursor nor touchscreen capabilities, but the arrow keys on the keyboard got me there. After my computer reset, I automatically got a notification to update my PC with HPDC-Service-4.9.25.0, and everything works perfectly again.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@djork6518]

Hi. I'm absolutely clueless when it comes to tech and thus I have no idea what this actually does--all I know is that I need to stop my laptop restarting randomly without warning and deleting all my things. Does doing this delete the data/files stored on your laptop? Thanks

[@debraschroeder7670]

@@djork6518 It did not delete any of my files. Everything was okay.

[@nachiketrakhonde6454]

How much time for the update

[@Hafir127]

​@@HPSupportbut im back again to boot device not found again ... Why ??

[@machdaddy6451]

I paid for SmartFriend support for "information missing..." BIOS problem. I went through five different techs that kept trying to fix OS problems (they were working through a script). I was never elevated to a higher tech, even though I asked to be. I demanded my money back. Don't waste your money on HP SmartFriend. The average teenager is smarter than these techs.

[@Organicentertainmentx]

In a caee i forgot my bios password whats the solution

[@user-sf6kg6bk7r]

There is no exit option on the setup screen. Can you help me?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in exiting bios. I will do my best to assist you. Under the Main tab, use the up and down arrow keys to select Save Changes and Exit. Please refer this document for more information: bit.ly/32glFMl Binu_HP Social Media Tech Support

[@laurabremner4440]

My computer didn't have any onscreen prompts afterwards and just kept coming up as the same thing please help

[@HPSupport]

Hi Laura, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in exiting the bios. I will do my best to assist you. In the BIOS Setup utility, select the Exit tab. Select Load Setup Defaults. Select Save Changes and Exit (pressing f9 and the enter key also loads Setup Defaults). Press esc and enter to exit Setup. Binu-HP Social Media Tech Support

[@khubaibirfan9215]

Exit options not available in my system pls help

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in exiting the bios of your computer. I will do my best to assist you. Please refer this document to know about exiting the bios of your computer: bit.ly/3Iw3hky Binu - Social Media Tech Support

[@rajjain9633]

I did the same but is again shows boot device not found

[@HPSupport]

Hi Raj, thanks for contacting HP Global Social Media Support! I understand that you are receiving boot device not found error. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yYUsvH Binu_HP Social Media Tech Support

[@chronicbleeder]

i’ve just come from this page and it’s not helping i’ve done every possible method and i can’t access it

[@Bollyntin]

My PC isn't showing the Menu bar after pressing the F10 at the time I switched it on

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! If you're trying to access the BIOS menu the keys can vary from ESC or F10, F2 and other FN keys depending on your system. Let me know! Akhil_HP Social Media Tech Support

[@divinendoro1451]

The same thing is happening for me, and the other keys are not working either

[@TripleLDW]

I pressed saved and exit but then it just crashes and then i have to hold the power down to shut it off completely which ends up not saving the default settings....PLEASE HELP

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about restoring default setting in bios. I will do my best to assist you. Please refer this document to know about restoring default bios settings: bit.ly/32glFMl Binu_HP Social Media Tech Support

[@TripleLDW]

@@HPSupport like i said it crashes whenever I try to save and exit

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support

[@cristiano_ronaldo1-q7l]

I followed same instructions even when I start my pc it shows same why this is showing in my hp pc?

[@HPSupport]

Hi Celina, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in exiting bios of your computer. I will do my best to assist you. In the BIOS Setup utility, select the Exit tab. Select Load Setup Defaults. Select Save Changes and Exit (pressing f9 and the enter key also loads Setup Defaults) Binu-HP Social Media Tech Support

[@hasantanvirshahriar]

Will I loose my data if I reset BIOS?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether resetting the bios result in data loss. I will do my best to assist you. A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive. Binu_HP Social Media Tech Support

[@AHMEDKHALIL-fc4go]

I followed but my pc doesnt boot and keeps restarting

[@HPSupport]

Hi Ahmed, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a restarting issue on your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2SxCors Binu_HP Social Media Tech Support

[@beluga7181]

Hey please help me In my hp laptop iam not able to enter bios with any key f2,f10 for example it just shows bios setup options in the top left bottom of the screen and gets stuck loading. I tried everything to fix but nothing works

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

[@deepakKumar-xj7ir]

Problem not solved 😢

[@user-iq3io1ct2h]

Worst all products of HP got contract with antivirus company so have to buy licence forcefully for higher rate and if we Dilly or can't buy harddrive disappear and can't find I work in IT and hardware software sales company sector and my suggestion is don't buy any of HP products

[@Random0759]

it doesn’t tell me any prompts to restart my computer

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about restoring default in bios. I will do my best to assist you. Please refer this document to know about restoring default in bios: bit.ly/3Nps2ll Binu_HP Social Media Tech Support

[@sierra9409]

Literally. There’s nothing there. Bye laptop i guess.

[@sierra9409]

@@HPSupport how about actually help us!

[@paxjr7908]

My pc does not allow me to go the factory reset, restoring the BIOS did not work and updating also did not work. I tested my hard drive and it passed. And I can't install new windows on the pc. HP 255 G8

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in restoring the bios of your computer. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/42kK2Fm Regards, HP Support

[@digitalboys7435]

My computer won’t turn on, I keep pressing the power button and it still doesn’t work the battery button shows on but it’s still not working when it turns on it says resetting ur for CMOS something

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Do you have any error codes or beep sounds on your system? Let me know! Akhil_HP Social Media Tech Support

[@menone]

After updating latest bios of my Device system is eextremely slow. I have tried all possible things to solve this. Setup new windows, restored bios & updated drivers but not solved.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Regards, HP Support

[@Usman-iw2yo]

Whenever I try to update the laptop from Window Updates it says 'We couldn' t install this update, but you can try again (0x80240438)' Whenever I try to do it again it give same message. Help me where is the problem. And how to resolve it.

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Sugsc0 Regards, HP Support

[@mul500]

This is happening to my brand new laptop, which I paid £900 for. First boot up, it happened. This method lets me into Windows, but this keeps happening most times on start up Ive run all diagnostic checks (whick say my hard drive is fine) and done all system/bios/windows updates and it keeps happening. For paying a large amount of money, I dont expect problems like this out of the box.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Regards, HP Support

[@mul500]

@HPSupport 3F0 error keeps occurring. Model is HP ENVY CW0500SA. I've updated BIOS, Run all diagnostic checks, updated Windows, done everything HP Support Assistant asks and 3F0 keeps happening.

[@HPSupport]

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: hp.care/47jPtFJ Regards, HP Support

[@nachiketrakhonde6454]

My computer is showing updates are underway after doing this for how much time i should wait

[@HPSupport]

Hi Nachiket, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu-HP Social Media Tech Support

[@bkzz2449]

It says please install an operating system on your hard disk. Ive tried everythingz nothing works

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP product? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

[@azhararmy394]

Can you please help me mine has this "the system bios recovery failed Bios image file specified did not pass validation" what should i do i can't lose what's on the computer. I have very important documents there. Please help me

[@HPSupport]

Hi Azhar, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering the bios of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to recover your notebook: bit.ly/3JJxT5F Binu-HP Social Media Tech Support

[@vloggswithhleiah]

it didn’t work. after I put “enter” after I did “save changes & exit” it still didn’t reset

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in restoring default in bios. I will do my best to assist you. Please refer this document to know about restoring default in bios: hp.care/6055YgYHR Regards, HP Support

[@rawmaw]

my BIOS setup looks nothing like this & I can't find the 'load setup defaults' option

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, Well BIOS setup/menu would differ depending on your product and the version you are running. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support

[@TopMegaEdits]

My hp laptop is not shutting down plz help me 😢 ​@@HPSupport

[@nagito6003]

I can press everything like f10 and f9 but my mouse isnt showing up on my screen

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in restoring default in bios. I will do my best to assist you. Please refer this document to know about restoring default in bios: hp.care/6056Ye6uK Regards, HP Support

[@husseinmohamud2669]

My laptop tells me to install an operating system on your hard disk. Hard Disk(3FO) F2 System Diagnostics I need help

[@HPSupport]

Hi Hussein, thanks for contacting HP Global Social Media Support! I understand that you are receiving hard disk 3F0 boot device not found error on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yYUsvH Binu-HP Social Media Tech Support

[@germanydietz1984]

Hey I tried the same thing with that site and it does not do nothing I have an HP laptop the number is 14 I believe and it keeps taking me to this blue screen saying that the boot is not found so I don't know how to fix this problem don't watch endless KZbin videos

[@agusbam3045]

Your BIOS Bad

[@kevindurrantslover]

for real idk why they changed it

[@ranimanisha9496]

I follow these instructions but not found any result screen shows the same thing 'boot device not found '' please help me

[@HPSupport]

Hi Rani, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support

[@williamsmith9749]

try booting into safe mode...ive seen it work before. then just boot regular and it works after that.

[@richardmasha7851]

My hp won't turn on ,keeps on saying BAD MISCONFIG SYSTEM INFO..pls help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your computer as it is not starting. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3StwIKl Regards, HP Support

[@suddenthoughts7725]

My pc is just showing the message "no bootable image found, notebook will be shutdown" and it's not doing anything else. What should do now? Please help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving error "No bootable image found, notebook will be shutdown" I will do my best to assist you. Try this : Go to BIOS Setup F10, select System Configuration, deactivate "Secure Boot", then select "Legacy" as "Boot option". Save and exit check if this works. Let us know how it goes! Binu-HP Social Media Tech Support

[@germanydietz1984]

I have a HP laptop serial number I think it's 14 and I watched all these videos and I came and get into it no more cuz it says my boot is not found I don't watch this videos and many more so I don't know how to fix this

[@Hafir127]

​@@HPSupport there is no legacy boot system'.. and the how ?

[@JibbySky]

How to clear bios in hp-14-dq0003dx please help 🙏🏾

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? Let me know! Regards, HP Support

[@madhavshanbhag7716]

Hello Im not able to find Wifi icon in the task bar as well as in the settings. Please help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Are you using Windows 10 or Windows 11? Let me know! Regards, HP Support

[@madhavshanbhag7716]

Windows 11

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6055Y3Icf Regards, HP Support

[@chidinmaobi8391]

My pavilion 15 HP laptop just shows me 3FO display when I try to boot it

[@HPSupport]

Hi Chidinma, thanks for contacting HP Global Social Media Support! I understand that you are receiving 3FO error on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yYUsvH Binu-HP Social Media Tech Support

[@tashendinal]

I have HO PROBOOK 450 G5 laptop.I don't know bios password can I reset it of get password because I need to change my boot order to ssd

[@HPSupport]

Hi Tashen, thanks for contacting! I understand that you are experiencing an issue with the bios password. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@The_Dogo1]

Same thing keeps showing up need help for my windows 7 laptop need help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in exiting restore bios default settings. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6051Y83Nx Regards, HP Support

[@asvinask7237]

Can u please explain why this alert showing in HP.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Regards, HP Support

[@user-ig7bc8qx2m]

Still not working

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Regards, HP Support

[@nikobellic9455]

My computer is saying boot device not found plz help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving boot device not found error on your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056YbkwA Regards, HP Support

[@alaminhowlader4192]

after the laptop shuts down, why is my mouse still on?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as touchpad is still on after shutting down the laptop. I will do my best to assist you. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Regards, HP Support

[@donnamcmillan926]

I did it and it just turn off my computer and then turn it back on and now she’s a black screen

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: bit.ly/3Q8dwCn Let us know how it goes. Regards, HP Support

[@mohmmed1340]

I have problems with my screen and that fix if thx brooo ❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥❤️‍🔥

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@patelkiran3665]

Boot device not found windows 11 solution sir please support

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving boot device not found error. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6058csvGy Regards, HP Support

[@arhticle]

My HP laptop, which was newly bought; whenever plugged in constantly drops to 0.25GHz and it stays like that until its either at 100% or under 8% when charging, I've tried basically everything to fix this yet nothing has worked. Do you have a solution for this or do I just give up with this laptop?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook when plugged in. I will do my best to assist you. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Regards, HP Support

[@agusbam3045]

Your BIOS is really bad

[@wesalake4488]

When i press f10 there is nothing displaying

[@HPSupport]

Hi Wesala, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in restoring default settings in bios. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3t1kTCe Binu-HP Social Media Tech Support

[@user-nm3ji7rk8v]

M laptop not working when I press f10 reapetedly

[@HPSupport]

Hi Purvi, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Binu-HP Social Media Tech Support

[@rahulraj-xo8kq]

How to downgrade hp bios to factory version.

[@HPSupport]

Hi Rahul, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

[@owi32su]

This didn't do anything

[@HPSupport]

Hi Ysidro, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Binu-HP Social Media Tech Support

[@owi32su]

@HPSupport so I got this pc for Christmas. I think the computer I have is a hp 24&#034 FHD ryzen 3 5300U me and my mother tried to fix it but it didn't work

[@HPSupport]

Hi Ysidro, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in restoring the bios of your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to recover your computer: bit.ly/3h4TQ3j Binu-HP Social Media Tech Support

[@lugwamkookie7586]

Not working help

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support

[@user-rs2zr3sm9o]

Hp fq5010tu password reset

[@joeydrilon2640]

I have a proble with my laptop,it doesn't have display.,I've done research it says maybe bios corrupted.,but HP 14-df0013cl doesn't have bios update downloadable.,plz help

[@HPSupport]

Hi Joey, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes. Binu_HP Social Media Tech Support

[@Fluxxxx]

@@HPSupport Hi! I have the same problem they described, but the link you responded with doesn’t lead to anything

[@josephroberts1086]

need audio

[@HPSupport]

Hi Joseph, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu-HP Social Media Tech Support

[@Zen2k4r-]

I have a UEFI rootkit how can i fix my laptop?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as you have UEFI rootkit. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6058cWxZM Regards, HP Support

[@Zen2k4r-]

@@HPSupport please give me the instructions I don't understand the website... Help me

[@HPSupport]

Thanks for the reply. Based on the model number of your unit, please update the firmware with the link provided in the document. Regards, HP Support

[@Zen2k4r-]

@@HPSupport i have HP zbook G5 15 which one do i choose Specs are I78850H Nivida P2000 Quadro

[@Zen2k4r-]

I told you my specs which on should i choose! If you don't see my comment make it to newest so you can see...​@@HPSupport

[@aayushsharma3918]

Sir i press windows plus v and plus power button the laptop turn on and this method can damage my photos and videos please give us answer

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! The steps mentioned under the video will not result in data loss! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@ShubhamYadav123.]

How can I remove My laptop Govt. Logo which given by our Indian govt. HP NOTE G5 MODEL NAME

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing logo. I will do my best to assist you. Go to boot tab . Here you can see Fast Boot [Disabled]. Click on it and choose Enable. Restart laptop, now logo will be gone. Binu_HP Social Media Tech Support

[@ShubhamYadav123.]

@@HPSupport sir/mam there is no fast boot option. Please give me your Instagram id from which i can contact with you properly plzz help me sir/mam

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@panditji4764]

I cant even select yes in load set up setting Now im really getting irritated by this laptop

[@HPSupport]

Hi Pandit, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in restoring default setting in bios. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3NwAIaw Binu_HP Social Media Tech Support

[@panditji4764]

@@HPSupport can you please provide me the video link

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@mumbaiblogger3595]

Not working... don't waist the time... I'm struggling since 3 week but till date didn't found any solution.. some says change the Board.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Binu_HP Social Media Tech Support

[@michaelemail6042]

I agree with most customers burnt by HP..just boycott all there products...rubbish company

[@pwains570]

After sometime why are comeback this fucking problem in your laptops

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Regards, HP Support

[@BlueJDev]

Wow, so basic! My kid could do this without this video. Now how would you recommend resetting bios to default (or re enabling legacy) after enabling boot mode without csm which causes a blank screen on both main and VGA!?! Cannot access the bios screen at all so how am I supposed to see what I'm clicking on! Doesn't help that my ssd appears to have been corrupted by something as trivial as a CMOS battery expiring!! Not cool hp! Yeah, "Pro"book... Riight!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: bit.ly/3Q8dwCn Let us know how it goes. Regards, HP Support

[@BlueJDev]

@@HPSupport again, this is an issue caused by setting the boot mode in bios to 'without CSM'* that has caused Both screens to be blank. VGA was working fine before I changed only this bios setting. I need to somehow change this back to legacy or "with CSM" to get VGA working again on boot, but without needing to view the bios screen! Even just reset bios to default should do the trick but nothing will reset the boot setting without visuals. The URL provided has already been perused and suitable options tested previously. I have tried to reflash a bios blind, using the usb bios flash method but presume because I am on the latest version (L77-0150) it won't update anymore. I also tried to flash and rollback to a lower version (0133), placing the bin file into new and also previous folders on usb but still no screen. Is there a reset pin on the bios chip I can short to ground to reset the bios to default config? Or another method to reset that doesn't need visual interaction? * The last selection of the three in boot mode options. (legacy was top).

[@HPSupport]

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/49Qp8kk Regards, HP Support

[@BlueJDev]

@@HPSupport ya know, just saying "you're screwed" is quicker and simpler...

[@HPSupport]

As the issue still persist after trying the steps provided, please contact our phone support team as mentioned above to fix the issue. Regards, HP Support

[@aman72kamboj]

useless laptop with BIOS problem.. will never buy HP.. one year old laptop and not working..damn

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Binu_HP Social Media Tech Support

[@aman72kamboj]

@HP Support bought laptop for my son in August last year and now it will not start

[@HPSupport]

Thanks for the reply. This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC Binu_HP Social Media Tech Support

[@deepakKumar-xj7ir]

Problem not solved 😢

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Regards, HP Support