Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support

[@sureshpodilapu2802]

Thanks for giving Valuable videos. this video Really helped to me ...Once again Thanks to HP Team

[@HPSupport]

Hi Suresh, thanks for contacting HP Global Social Media Support! We are delighted to hear that the videos are so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@ruhiraj3524]

@@HPSupport please help me

[@Saikiran.Veeramachaneni]

Thank you so much HP, Now my PC get original factory image and I got solve my problem with finger print issue.....

[@HPSupport]

+SaiKiran Veeramachaneni Glad to know that the video has helped you fix the issue!!

[@noeraeni7153]

Thnks. Very nice tutorial, now my pc back again to original windows

[@HPSupport]

+Noer aeni I am glad to know that the video has helped you fix the issue.

[@karthikkancharla7296]

Please answer some of my questions: 1)Will I get original windows image provided at the time of buying the laptop 2)I have an SSD and HDD both in my laptop. Will I get them as two separate local drives in this PC as at the time of buying the laptop. can i just format ssd and leave hdd as it is? or will anything change if i have ssd and hdd both in my laptop 3) I got a free ms office software with the laptop. Will I get it back after installation 4) Will I get all hp support assistant and other hp software’s as before 5) what if i get stuck in the middle of the recovery process. 6) what happens to the backup and how to get it back 7) will i get all pre installed apps as at the time of buying laptop

[@HPSupport]

+Karthik Kancharla May I know the model number of the notebook so that we can check the details for you?

[@karthikkancharla7296]

@@HPSupport CS2082TX model

[@VivekSinghJadaun]

Bro what happened then ?

[@scaria1998]

Hi Hello I want to Create a Recovery USB to go back to windows 10.So my question is will the recovery tool dwld latest windows 10 built or is it the same outdated built that the laptop comes with....Plz reply me 😄

[@HPSupport]

+SHIJO Scaria After performing recovery, your computer will be restored to factory settings.

[@coachretz9467]

@@HPSupport Does this include the operating system (Windows 10)? This does not seem to install the operating system for me.

[@harithareddy.]

Which app should I use and which recovery process for hp bussiness laptop.

[@HPSupport]

+Haritha Reddy Please refer this document to know about using HP Cloud Recovery tool: bit.ly/3ky2Kmn

[@tulyamahamunigotrasya]

How is this different from creating recovery drive from inbuilt recovery option in control pannel? Should we also make a recovery drive from that source after making one from HP Cloud Recovery Tool?

[@HPSupport]

+Sinha You can either use inbuilt recovery option or HP Cloud Recovery Tool.

[@tulyamahamunigotrasya]

@@HPSupport How is inbuilt Windows recovery option different from HP Cloud Recovery Tool? Both serves the same purpose? Or HP Recovery Tool gives any added advantage over Windows recovery??

[@Bob-rb9zw]

@@tulyamahamunigotrasya You need both. HP made it so the Windows can't see the hard drive when using Windows install media or Windows disaster recovery disk. Make your Windows system image. Then run the HP recovery tool to get a bootable version of Windows. Then use the bootable Windows tools to restore your Windows system image.

[@firozz15]

I don't see any difference. Both are basically the same. In fact windows default recovery disk creation is better as it could be done with 8gb of disk space. It can be done on a 16gb usb drive doesn't need 32 gigs.

[@HamzaKhan-bs4ls]

Will this procedure removes data of windows partition (C Drive) only or other partitions (D,E,F etc) also?

[@basserman]

Hello, I got all the way until about 6:57, but during my reinstallation I was prompted the “windows boot manager” on a black and white screen. I see both Windows 10 and “PIN ramdisk opt [EMS enabled]” for selection, but none of my arrow keys function for selecting any options nor does my enter key, in fact my entire keyboard does not function for this one screen and prompt, everything before it functioned perfectly fine. What can I do?

[@HPSupport]

+Alpha Royale Please refer to the instructions under this document to fix this issue: bit.ly/2Z5CTbk

[@harithareddy.]

Will this process install windows 8.1 provided by hp for my hp notebook 15r119tu.🙏 Please reply

[@HPSupport]

+Haritha Reddy It is only available for Windows 10 amd 7.

[@harshilsharmaharshilsharma7285]

hey i want to ask that hp cloud recovery download's original windows 10 provided by hp and reset the laptop to factory default

[@HPSupport]

+HARSHIL SHARMA HARSHIL SHARMA Yes. You are correct.

[@harshilsharmaharshilsharma7285]

@@HPSupport the oem windows 10

[@harithareddy.]

Can I make recovery media for my hp notebook 15r119tu using HP cloud recovery tool.please reply

[@HPSupport]

+Haritha Reddy Please refer this document to know about using the HP cloud recovery tool: bit.ly/2Z5CTbk

[@vqx14]

i have a hp pavilion 15-p091sa that doesn’t support this cloud recovery but doesn’t want to instal the recovery managers on the hp driver website

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in using HP cloud recovery tool. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@testgaming1499]

Hello HP Support, I have question that will i get my McAfee antivirus (activated) installed again after i reset my HP Omen 15-dh0136tx laptop using this method? As McAfee antivirus (activated) was preinstalled on my laptop (I bought my laptop before 5 months and using it till date). I await for your prompt and affirmative response. Thank You

[@HPSupport]

+Test Gaming Please refer to the instructions under this document to fix this issue: bit.ly/2Cwzueo

[@anvithp1366]

How much internet data is needed to download the windows software via this tool?

[@nandudavu9687]

My laptop model is 15-cs2064st im getting an [17:09:40.33][startnet]Error,get failure from dynamic recovery tool. After selecting usb.What should i do??

[@HPSupport]

+nandu davu Please refer this document to know about using HP cloud recovery tool: bit.ly/3EtwwmB

[@HamzaKhan-bs4ls]

Cloud Recovery is not available for my device and my device windows 11 is very buggy and pretty much unusable as it has issues with updates and i have tried every fix related to updates online including DSIM,SFC and installing Net Framework 3.5 manually (Came back with another error code which was said to be fixed by DSIM,SFC but those didn't fixed my problem). My problem still exists so does installing orginal non custom Microsoft Windows 11 voids my warranty?

[@Knightberit]

0:50 so if i happen to have a business classified hp notebook/elitebook how do i do??

[@HPSupport]

Hi Mikael, thanks for contacting HP Global Social Media Support! I understand that you need help in using HP Cloud recovery tool. I will do my best to assist you. Please refer this document to know about using HP Cloud recovery tool: hp.care/3MPZd2V Binu-HP Social Media Tech Support

[@NiteshKumar-rs8xh]

Hello sir My laptops is Hp pavilion X360 ba 075 to.I am upgrading to ssd .So can I also clone my softwares like MS office along with window 10 to SSD with above steps or I have to follow some other steps to fully clone my softwares to SSD.

[@HPSupport]

+Nitesh Kumar Please refer this document to know about transferring data: bit.ly/370jc7f

[@meetborda6811]

After this process can i able to get my original window 10 which did i lost ???

[@HPSupport]

+meet borda Yes. Your computer would be restored to factory settings.

[@AnonymousYoHo]

Hp support please help I have omen laptop with both ssd and hdd drive if I boot my laptop through usb cloud recovery manager how can assure that window will get installed in ssd drive not in hdd drive

[@HPSupport]

+Praveen Soni Please follow the guidelines under this document to fix this issue: bit.ly/2Z5CTbk

[@aleksandarstamatovic3864]

Should I remove the LAN cable from the computer during installation?

[@HPSupport]

Hi Aleksandar, thanks for contacting HP Global Social Media Support! I understand that you need to know about using HP Cloud recovery tool. I will do my best to assist you. Please refer this document to know about using HP Cloud recovery tool: bit.ly/317XDob Binu_HP Social Media Tech Support

[@SupriyaKumari-kf7ki]

Will this work on windows 11 too? My laptop originally come with window 10

[@aion694]

hello question what's the difference between the the official image (operating system) and the one from windows creation tool

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the difference between the official image (operating system) and the one from windows creation tool. I will do my best to assist you. Both are one and same. If you experience any issues with official image (operating system) or if it is lost, then you can use windows creation tool to create it. Regards, HP Support

[@babitasinha9486]

My new hp pavilion laptop's windows 10 home got crashed. I booted linux for temporary uses. If I will do the above process (creating the recovery usb using other laptop), will I be able to get windows again in my laptop? HP call customer support has suggest me the same. What will be my country code because my laptop is bought from USA and is used in India?

[@HPSupport]

+Babita Sinha We do not recommend using Linux operating system on HP computers. The recovery disc created on other computers may not work on your computer.

[@adelaide318]

hi, can i also use the the primary usb tool for other HP notebooks that support recovery tool?

[@HPSupport]

Hi Maria, thanks for contacting HP Global Social Media Support! HP cloud recovery tool is computer specific! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@abrarw99]

Hi there, my HP laptop came preloaded with Ms Office Home and Student 2019. Will using the hp recovery tool also include those preinstalled Microsoft applications?

[@HPSupport]

+reckr This document explains how to reinstall software programs and hardware drivers that were originally installed on the computer at the factory: bit.ly/3AnkZmc

[@abrarw99]

@@HPSupport hi, can you give me a direct link to the website instead of a shortened link? For some reason, I can't open the link you provided. Thanks.

[@justsmile2636]

hp is amazing with features ❤️

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the feature so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@ishan6023]

Op dude helped a lot bro

[@HPSupport]

+BALAS GO I am glad to know that the video has helped you fix the issue.

[@shamanthgowda859]

Thanks alot hp❤️ I lost my windows 10 completely, your hp support helped me recover my laptop!

[@siddharthraghunathan975]

Does this work with a portable hard drive or only a usb?

[@HPSupport]

+Siddharth Raghunathan The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. Please refer this document for complete information: bit.ly/2Z5CTbk

[@PaulAvery57]

Does this bring all the hp software and app like I bought the laptop new cause a repair shop had to reinstall windows 10 from Microsoft but I wanted the hp apps on here too again

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can recover your computer to factory settings with HP cloud recovery tool. I will do my best to assist you. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use a recovery USB flash drive to start your computer in case of a problem. A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image. Please refer this document for more information: splr.io/6050Y65Cq Regards, HP Support

[@SynTax_IRS]

Should I need to remove my nvme ssd(added 4 weaks ago) before installing?

[@HPSupport]

+Irshad Khaleel Please try using the HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2I4gWSi

[@SynTax_IRS]

@@HPSupport not worthy, Can remove it but u have to install windows in it. If not installed , u should remove it before cloud recovery..ask me any doubts about cloud recovery I will fix it If I know the correct solution.

[@antiquereelfilms535]

I have a hybrid storage HP Pavillion Gaming 5. My Windows is on a 256gb SSD and my files are on 1tb HDD. Will cloud recovery delete my hdd files?

[@HPSupport]

+Antique Reel Films Nope it will not delete the files on the hard drive.

[@antiquereelfilms535]

@@HPSupport It deleted everything on the laptop. Luckily, I didn't trust you and had backed up everything. Incredible support team!

[@johngarner5850]

Thanks for the info. Worked perfectly after replacing a faulty hard drive.

[@HPSupport]

+JOHN GARNER Glad to know that the video has helped you fix the issue!!

[@himeshchaturvedi1419]

Hello after 7:04 recovery manager window keeps on coming again and again after restart what to do?

[@HPSupport]

Hi Himesh, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering your computer. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu-HP Social Media Tech Support

[@yourlocalkamikaze7606]

Hi there, my HP laptop came with MS Office Home & Student 2019. Will the HP recovery tool also include those preinstalled MS office & all my applications such as chrome, Discord etc ?

[@HPSupport]

+yourLocalKamikaze The HP Cloud Recovery Download Tool allows you to download recovery software to a USB drive. The recovery software works for HP PCs with Windows 10 Professional (64-bit), Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC), and Windows 7 Professional (64-bit).

[@ashisbisoi658]

It is necessary that having another pc to download the recovery tool file, what happen if someone don't have another pc means how to download it.

[@HPSupport]

+Ashis Bisoi Please refer this document to know about using the HP Cloud Recovery Tool: bit.ly/2Z5CTbk

[@danieljheelan8966]

Hi, Thanks a lot fur sharing this useful video. I don't haave access to the hard drive and starting a new installation. There are some differences in 2022. I updated from windows7 to windows10 some years back and I can't find the key for windows. Is it possible to know from where I can obtain it? Thanks for your help. Daniel

[@HPSupport]

Hi there, thanks for contacting! I understand that you need to recover your computer. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu - Social Media Tech Support

[@railfan_indian]

Does this download Latest Version of Windows 10? My Laptop shipped with 1709 Version, when I downloaded once from cloud recovery for my model, it did so with version 1803. So if i download today, will it download Windows Version 2004 ? (Latest available version at the time of writing, August 2020)

[@HPSupport]

+A Railfan It is not available for all HP PCs. ... The HP Cloud Recovery Download Tool allows you to download recovery software to a USB drive. The recovery software works for HP PCs with Windows 10 Professional (64-bit), Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC), and Windows 7 Professional (64-bit).

[@railfan_indian]

@@HPSupport Thanks for replying, but my question was different. I wanted to know if they update Windows Version (1803 ---> 2004) of Cloud recovery software as new version of windows release every 6 months.

[@LostMyTrueLove]

Is there a limit to creating this recovery tool? I would like to keep the flash usable for other means once I'm done recovering. Also, does this eliminate the need for a recovery partition?

[@HPSupport]

+Matthew Nabung Please refer this document to know about using the HP Cloud recovery tool: bit.ly/2Z5CTbk

[@KatRollo]

In theory, you just need to create the Recovery USB once and you can use it any time you want a factory reset (just like good ol' installation discs). I haven't tried the recovery partition but it should technically work the same.

[@letterbomb211]

Can I create more that one USB recovery, for the same computer, in case the original USB get lost or broken?

[@HPSupport]

+Danny Only one HP recovery image can be created and Recovery Manager detects a previously successful session. Due to licensing restrictions, you can create only one HP recovery image from your computer.

[@sushmadevi8091]

How many mb internet are use for downloading recovery disk

[@nikhilshinde4267]

I Don't have spare PC Or Laptop For The Process, As It Mentioned For The Bootable Pen Drive, So Is It Okay To Follow This Process On My Personal Laptop On Which I Have To Do Cloud Recovery?

[@HPSupport]

Hi Nikhil, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use your personal notebook for using HP cloud recovery. I will do my best to assist you. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use your personal notebook. Binu_HP Social Media Tech Support

[@vaibhavpatel6996]

Hp cloud recovery contain drivers and software that were came pre-installed with laptop?

[@HPSupport]

+028_ VAIBHAV PATEL The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. Currently, the tool supports consumer PCs manufactured in 2016 and later.

[@zroot]

I have 2 question. 1. I have 3 partition( including windows partition C)in my Hard Drive. Does this recovery process deleted windows partition only or deleted the entire 3 partition? is there any option to keep my other partitions files? 2. Can I use this recovery usb drive as a bootable usb? I mean can I install windows on my new ssd that I install today, from this recovery usb dirve? My device model: Hp Probook 450 G7

[@HPSupport]

+Groot The built in restore will not affect other partitions on the hard drive., Just the C: Partition. If you are using the Recovery Media then you will have an option of what partition to install it on. As long as you choose the C: partition, then any other partitions will be untouched. Please refer this document to know about creating and using a Microsoft Recovery USB Drive: bit.ly/3o7PaJ1

[@zroot]

@@HPSupport Thanks for this information. Its very helpful for me. But Still did not get the answer of my 2nd question. Can i use hp recovery drive as bootable to install windows on a fresh empty ssd?

[@jimmyg2488]

I have a Pavilion X360 convertable 14m-cd0xxx. It wouldn't boot up so checked the memory through memory diags, ok, disk same thing ok. Always get "PC ran into problem on boot up". Created the Cloud Recover tool like it says above and when it boots from USB drive I get the windows logo and then it dies again. I've changed the bios to disable security, and enabled legacy boot. Same issues. Changed memory and disk, same issues. Any ideas?

[@HPSupport]

+Jimmy G Please follow the guidelines under this document to fix this issue: hp.care/2oYIcKc

[@aleksandarstamatovic3864]

Will we get a image of the system from windows 11 on recovery when windows 11 is available, and one more question. Why does USB recovery only create one C partition for me, I have a 2TB hard disk, can I get another D partition when installing the system? One more question. Why does my windows update update my system only to version 2H20?

[@HPSupport]

+Aleksandar Stamatovic Please refer this document to know about upgrading to Windows 11. This document explains what drives, partitions, and volumes are, as well as how to add and delete partitions: hp.care/2s5YCCM To updates Windows 10, In Windows, search for and open Windows Update settings. Click Check for updates. If there are any available updates, they begin installing automatically. After the updates install, restart your computer, if necessary.

[@aleksandarstamatovic3864]

@@HPSupport I tried to update the system, it says that there are no updates available when I click on check for updates, and my system version is 20H2.

[@naveengoyal5992]

My question is a HP laptop start menu type create a recovery drive option and following steps after using make a original window 10 in USB drive recovery.

[@HPSupport]

+Naveen Goyal Please refer this document to know about creating Microsoft recovery USB drive: bit.ly/2OR367p

[@meesumali4118]

If other version of windows is installed after genuine windows..after this process genuine windows will install again?

[@HPSupport]

+Meesum Ali Yes. You are correct.

[@saisumanthtalluri]

I have 2 drives c and d when i do reset using this tool will both drives get formatted or only the drive where windows is installed is formatted i.e c

[@HPSupport]

+Saisumanth Talluri It will erase the entire hard drive.

[@saisumanthtalluri]

@@HPSupport thank you for responding

[@hemanthkumarreddyperam1035]

Is this process helpful for bitlocker recovery key strucked while updating ?

[@HPSupport]

Hi Hemanth, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the BitLocker key. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hUoMmF Binu_HP Social Media Tech Support

[@singhmp]

Will the recovery process delete all the data on my hard drive (D: and E: partition too?)

[@HPSupport]

Hi Mp, thanks for contacting HP! I understand that you need to know whether the recovery deletes data. I will do my best to assist you. Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - HP Social Media Tech Support

[@cIeetz]

Hello. I am having trouble installing the recovery tool on my USB. I have a windows 10 laptop with it downloaded and installed, and when I go to run it, the loading bar goes half way, then it says " error initializing, please try the recovery process again" . I read in a forum that some guy said this version wont necessarily work with all supported models, and he posted a link to another version of the Cloud Recovery tool that might work, but the link doesnt work anymore. I have an 800 G3 SFF model . Would appreciate some advice thanks alot.

[@HPSupport]

Hi Switcha, thanks for contacting! I understand that you are experiencing an issue in using HP Cloud Recovery tool. I will do my best to assist you. Please try using HP Cloud Recovery Tool as mentioned here to fix the issue: bit.ly/317XDob Binu - Social Media Tech Support

[@abhijiths3333]

i followed the steps in the video but during the process the screen started flickering . after the process done the screen flicker once in a while ,.I used the my laptop to carete bootable the same has to to fixed

[@hasinurrahman1670]

Can I do this as an alternative for migrating from my HDD to SSD by removing the hdd and keeping only the ssd after creating recovery image into the USB drive??? windows is currently installed on HDD and SSD is blank!

[@HPSupport]

+Hasinur Rahman Please refer this document to know about using the HP cloud recovery tool: bit.ly/2Z5CTbk

[@qubitevo]

did you install windows on SSD using this method ? please reply, then I will also do it

[@hasinurrahman1670]

@@qubitevo I haven't tried yet. But since the data from the hdd will be wiped out so it' should be the same if I want to install it on the ssd or hdd. so it might work. But I'm not sure since I haven't tried it myself.

[@qubitevo]

@@hasinurrahman1670 Ok, thanks for replying.

[@LostMyTrueLove]

@@qubitevo Yes, this method has worked for me.

[@lizetontiveros1134]

How long does the software installation take? Mine in on “software is being installed”. If it freezes what should I do?

[@HPSupport]

Hi Lizet, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in using HP Cloud recovery tool. I will do my best to assist you. Please refer this document to know about using HP Cloud recovery tool: bit.ly/317XDob Binu_HP Social Media Tech Support

[@mad-gamer38]

Does Recovery Manager have a built-in screen reader, or is there any way I, as a blind person, can use it?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! Recovery Manager does not have a built-in screen reader! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@alexisfernandosanchezgarci8361]

Como estan la verdad me recomendaron este video, soporte hp en español pero tampoco se ha podido solucionar lo de la bios corrupta😢

[@HPSupport]

Hola Alexis, ¡gracias por ponerse en contacto con HP Global Social Media Support! Entiendo que está experimentando un problema al usar la herramienta de recuperación de HP Cloud. Haré todo lo posible para ayudarte. Consulte este documento para obtener información sobre el uso de la herramienta de recuperación en la nube de HP: bit.ly/3xHVBsJ Soporte técnico de redes sociales de Binu-HP

[@abhijiths3333]

should I follow the same steps for pavillion 2022 version windows 11

[@HPSupport]

Hi Abhijith, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@HPSupport]

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/46Je5I0 Binu-HP Social Media Tech Support

[@jeremycoapstick414]

Final a solution! Thank you

[@harithareddy.]

Should the pendrive be plugged out after the reset to factory defaults complete

[@HPSupport]

+Haritha Reddy Please refer this document to know about using the HP Cloud Recovery Tool: bit.ly/2Z5CTbk

[@shuvankardasghosh3356]

Sir does this recover the original OS and after recovery can we use this further if I want??

[@HPSupport]

+Shuvankar Das Ghosh The HP Cloud Recovery Tool allows you to download recovery software to a USB drive.

[@ameenbari6758]

After the step shown at 7:00 i am getting the error "RECOVERY your pc/device need to be repaired" i have not removed the pendrive from my laptop, and everything was done correctly, how to fix it? Please reply

[@HPSupport]

+Ameen Bari Please refer to the instructions under this document to fix this issue: bit.ly/2Z5CTbk

[@ameenbari6758]

@@HPSupport i have followed the same document and then got the error, my laptop is nearly one month old and the support service provided by hp is very bad!, I followed the steps suggested by the customer support, I went to the nearest service center and he installed a different windows version! This was the first big purchase i did with my own salary and the laptop cost is 75k, I waited for so long to buy a gaming laptop! It has been 2 weeks now, a very disappointing experience overall!

[@ameenbari6758]

@@HPSupport am i going to get any help??

[@nighthawkin734]

So what is the difference between that recovery and windows recovery by Microsoft? and does that reinstall the original windows that came up with the windows?

[@HPSupport]

+BoOoGeY MaN HP Cloud Recovery Tool allows users to download HP Recovery Media for their HP Consumer PCs from the cloud and System Recovery option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.

[@heart755]

@@HPSupport oh thanks

[@ytubeyoutube-c6v]

Hp rocks🤟❤️

[@HPSupport]

+ऋषभ Welcome!!

[@KatRollo]

Thank you, this saved me.

[@HPSupport]

+Kat Rollo Glad to know that the video has helped you fix the issue.

[@rishirajchilveri2551]

Do we require an internet connection even after making a recovery pendrive to perform Cloud recovery on the pc

[@HPSupport]

+Rishiraj Chilveri To perform HP cloud recovery make sure you have a computer with an active Internet connection. For best results, an Ethernet connection is recommended.

[@KatRollo]

No, you don't need internet if you already created the Recovery USB since the files are already in the pendrive. You will need internet again for Windows Updates after recovery is complete.

[@adarshngm]

I am performing same process in my hp pavallion laptop but system recovery failed and failed.. Even after so many attempts recovery not working.. what to do.?? I have also checked disks and hardwares.. Please provide solutions to fix this problem

[@HPSupport]

+Adarsh Nigam Please refer this document to know about using HP Cloud recovery tool: bit.ly/2Z5CTbk

[@Vinod-dr3tb]

I have done single boot instead of double boot while installing Ubuntu on my hp laptop.can i get back my original windows OS by this process? Please reply

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. After that you can recover your computer to factory settings! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@Vinod-dr3tb]

​@@HPSupport I am getting " The recovery media creation attempt has failed". What should I do?

[@HPSupport]

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3RcaNqi Regards, HP Support

[@HPSupport]

Thanks for the reply. As you are unable to create recovery media, please contact our phone support team as you may need recovery disc for your notebook. Regards, HP Support

[@tilakram619]

How much internet data GB needed for cloud recovery please reply

[@HPSupport]

+Avadhesh Soft.Engineer To get started, you need the following: A blank USB drive: Must have a minimum of 32 GB. An HP computer: Make sure it has Windows 10 Professional (64-bit), Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC), or Windows 7 Professional (64-bit).

[@rahulprajapati4206]

@@HPSupport How much internet data is required for whole process

[@abdullahowainat2069]

Please Help ! i have created the USB image using the cloud recovery tool successfully 100% but when booting from that USB , the recovery manager does not show up, and the default windows installer starts. also the HP recovery manager is not implemented in the windows troubleshooting menu so i have the recovery drive but no way to use it

[@mahavirgaikwad5353]

Can I install this recovery tool for fresh new ssd

[@HPSupport]

Hi Mahavir, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use HP Cloud recovery tool for fresh new SSD. I will do my best to assist you. The HP Cloud Recovery tool allows you to make recovery Media which you can then use to boot your PC and do a factory reset. IT does the same thing as the HP Recovery Media, but like that, it expects to find a target drive much the same size as the original HDD. IF you try to use it on a smaller SSD, it is liable NOT to work because when it goes to recreate the original partitions, it may discover that it does not have enough space to do that. Binu_HP Social Media Tech Support

[@JJyothirmai]

After completion of process till 7:05, again it is coming back to 6.29. Repeatedly showing the same even after completing the process multiple times. Please help

[@HPSupport]

Hi Jyothirmai, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in using HP Cloud recovery tool. I will do my best to assist you. Please refer this document to know about using HP Cloud recovery tool: bit.ly/317XDob Binu-HP Social Media Tech Support

[@JJyothirmai]

I followed the same steps still software is not installing instead showing screen at 6:29

[@HPSupport]

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/45XMtP7 Binu-HP Social Media Tech Support

[@chandrakantkumar623]

It will format only my C drive and other drive's data (D, E, F, G) will be safe ? Right?

[@cod4r]

If these partition are on the same drive then no, the recovery will format the whole drive.

[@khalilurfaysal863]

I don't understand what are you saying by hole drive does it formate hole hdd or a drive like c drive or E drive

[@muhammadumer789]

Unfortunately the ssd that came with my laptop is broken. I have installed a new ssd. Can i use the above process to get my original os back?

[@HPSupport]

Thanks for the reply. Please try using HP Cloud recovery tool and let us know how it goes. Binu_HP Social Media Tech Support

[@Anuvarshney]

I have a doubt that will all existing partitions will be deleted or not ?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Yes, it will. So please do a backup of your data as prompted in the video. Let me know! Regards, HP Support

[@billilus7174]

Comments in the spanish version are dissable for this same video, please I want to know if is posible to do this process for a laptop hp dv6 6180la with Windows 7 64 bits, thanks

[@HPSupport]

+Bill ilus Please refer this document to check the compatibility: bit.ly/2Z5CTbk

[@shezcol7236]

My all-in-one computer screen is broken so I have put a HDMI cable in to veiw the computer on a monitor. However when I try to boot the recovery system from USB the monitor no longer recognises the computer... is there a way around this?

[@HPSupport]

+Shez Col Connect and set up a television (TV) or an additional monitor to your computer as mentioned here: bit.ly/3lwhQw8

[@Zayn_Sky]

My PC hard drive crash and needs to replace which have my genuine windows 10 pre-installed.....can I get my genuine OS with the help of hp cloud recovery tool or needs to purchase from hp support?

[@HPSupport]

+Akash Bansod Please refer to the instructions under this document to fix this issue: bit.ly/2Z5CTbk

[@XperiaGo-m3s]

Good Day, I recently installed a SSD on my HP 15-DW3030ni laptop,I have a mechanical HDD which came with the laptop with Windows 11 installed still connected and would like to install a fresh copy of WIn 11 on the SSD using the HP USB recovery tool,however when booting the USB using F9 I receive and error "Your Device/PC needs to be repaired,The application or operating system couldn't be loaded because a required file is missing or contains errors,File:\Windows\system32\boot\winload.efi Error Code:0xc0000225, I disabled secure boot but to no avail,followed HP video in using cloud recovery tool but still issue persists,cannot get to Win 11 installation from USB.PC boots normally with mechanical HDD.Please Help.Thanks

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in installing SSD on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/48b8fQg Regards, HP Support

[@kyrdaz4461]

Hello. The recovery attempt fails ; please help ; can it be due to the fact that my clickpad wasn't working anymore ?

[@HPSupport]

+Kyrda 'Z Please refer this document to know about using HP Cloud recovery tool: bit.ly/2Z5CTbk

[@suvan3912]

Did you find a solution?

[@kyrdaz4461]

@@suvan3912 no, i have not !

[@CAaspiration]

After Factory Image recovery preparation it again show factory reset what should i do?????

[@HPSupport]

+P.s Classes thanks for reaching out! I understand that you are experiencing an issue in recovering your computer. I'll do my best to assist you. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process. Let us know how it goes.

[@purplehack81]

Do I need an another desktop to intall HP cloud recovery tool, if my HP isn't responding?

[@HPSupport]

+Gaming Glore Yes. You are correct!!

[@KatRollo]

Yes you need to create the Recovery USB on another PC.

[@snehpatel2169]

Thankyou , its worked trust me

[@HPSupport]

+SNEH PATEL Glad to know that the video has helped you fix the issue!!

[@garvitsharma5316]

Will it only work for HP laptops/PCs? or can it be used with any laptop running a genuine Win10 home?

[@HPSupport]

+Garvit Sharma We have tested these steps on HP units. So we would not be able to comment whether these steps will work on other brands.

[@saswatmohapatra9197]

Is there any need of additional pc for performing this???

[@HPSupport]

Hi Saswat, thanks for contacting HP Global Social Media Support! I understand that you need to know whether there is any need of additional pc for using HP cloud recovery tool. I will do my best to assist you. Make sure that you have a computer with an active internet connection. For best results, an Ethernet connection is recommended. Do not disconnect from the internet or Ethernet during the process. Binu_HP Social Media Tech Support

[@saswatmohapatra9197]

@@HPSupport additional computer or same computer with internet connection

[@HPSupport]

You can use either same or additional computer. Binu_HP Social Media Tech Support

[@bhargavsharma6592]

@HP Support . I'm using SSD and HDD . So After recovering the OS and installing it in SSD 256 GB. I have to disconnect my HDD 1TB from laptop or else I have to continue with the HP support procedures.

[@HPSupport]

+bhargav Sharma May I know the model number of your computer and could you please elaborate the issue?

[@bhargavsharma6592]

@@HPSupport HP Laptop 15-da1*** Notebook. I gotta BSOD issue of kernel power the keywords is 0x8000400000000002 on 12 this month after that when I power on the system .it's taking lot of time for doting circle to windows log page ,even I'm using SSD 256GB, I've checked it on windows folder s where dumpfile is created. So, I would like to recovery my OS from Could. After install the OS in SSD OS recovery will it cause data lost in my HDD ?

[@bhargavsharma6592]

Could yu please help me and sort it out from this issue. #hpsupport

[@bhargavsharma6592]

OMG .... If yu couldn't able to answer my question, how would yu assist @hpsupport customers. This is how yu treat the customer damn. Yu people ain't eligible for assisting us .

[@divyanshdahiya6215]

@@bhargavsharma6592 Hi, I am having the exact same question. Did you back it up? Was the HDD data affected?

[@criminalved4661]

what is the difference between this and normal reset PC option?

[@HPSupport]

+Criminalved The HP Cloud Recovery Tool allows you to download recovery software to a USB drive whereas reset will reset your computer to factory settings.

[@kyrdaz4461]

Hello. Please, is there any specific instruction when i'm using my laptop in a country different of the one it has been bought ? Because, i've tried many times and at the end of the download process, the message is that it's impossible (with a 32GB usb ; 29.29 actually).

[@HPSupport]

+Kyrda 'Z Please refer this document to know about using HP Cloud recovery tool: bit.ly/2Z5CTbk

[@kyrdaz4461]

Recovery attempt fails ; havin blue screen, please what can I do ?

[@gstarop3337]

@@kyrdaz4461 I'm facing same problem bro right now

[@gstarop3337]

@@kyrdaz4461 did your problem solved???

[@kyrdaz4461]

@@gstarop3337 Have not solved !

[@sunnydhaliwal795]

I want to recover window on SSD . Is recovery will install on HDD

[@HPSupport]

+sunny dhaliwal You could also make your Recovery Media using the software on the original hdd. Read the section here on Creating recovery media: support.hp.com/us-en/document/c04758961#AbT4 Make it, install new ssd and boot from recovery media to install Windows and all original software/drivers.

[@asadcoolable]

When it ask to remove any attached pendrive, do i need to remove boot pendrive also? Please help

[@HPSupport]

+ASAD ANSARI Please refer this document to know about using HP Cloud recovery tool: bit.ly/2Z5CTbk

[@dinanmutamaddin400]

my laptop HP Notebook-14-bs007tx cant use this tool, i also try recovery usb method windows 10 install but bsod when setup, what can i do? my laptop now doesnt have os

[@HPSupport]

+Dinan Mutamaddin Please perform recovery as mentioned below to fix this issue: 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@Greek.Sapien]

Hey I completed the entire installation process and after restarting A blue window came up with an error message saying``The operating system couldn't load bcoz a critical system driver is missing or contain rrrors''. And automatically turned off the computer.WHAT should I do

[@HPSupport]

Hi Raashi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is not starting. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3XNeHbh Binu-HP Social Media Tech Support

[@HPSupport]

Thanks for the reply. If you have Minecraft files, please try deleting them. Binu-HP Social Media Tech Support

[@Greek.Sapien]

I didn't mincrafted anything. Now when ipen the laptop blue window open and say error. Error code is 0xc000007b

[@VishalVishal-fq8xw]

I too have the same issue have you found any solution for this

[@joeywilliamson3188]

Does it goes back to factory image to old build of windows

[@joeywilliamson3188]

With usb hp recovery cloud tool with recovery manager

[@HPSupport]

+Joey Williamson Yes. It will restore your computer to factory settings.

[@HealthHorizon83]

Hi can you please help me after restarting boot set up menu not showing I have pressed esc key too many times

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering your computer. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu_HP Social Media Tech Support

[@sureshvenkata1387]

Dear HP team, cloud recovery tool not find for windows 7 in online pls help with downloadable link.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/4cbZkRE Regards, HP Support

[@MrAnubhav116]

Mine says model not found I am using HP PAVILION 15 ab 029tx Its original licensed but I am not able to move forward. Please help what to do ?

[@HPSupport]

+Anubhav Boshat Please refer to the instructions under this document to fix this issue: bit.ly/2Z5CTbk

[@anjalikale5391]

How much internet data will require to complete the setup?

[@HPSupport]

+Anjali Kale Make sure you have a blank USB drive with a minimum of 32 GB. Make sure your computer has a minimum of 20 GB free disk space on the Windows partition.

[@bhageshkapade8692]

after pressing ESC multiple times, the start up menu did pop up. what should i do now i am using HP victus

[@HPSupport]

+Bhagesh kapade Please refer this document to know about using HP cloud recovery tool: bit.ly/317XDob

[@mooimunloke8203]

Did this solutions can fix speaker issues?

[@HPSupport]

+mooi munloke May I know the model number of your computer and could you please elaborate the issue you are experiencing on it?

[@mooimunloke8203]

HP Support my computer model is envy 13-ba0007tx my computer sound not clear and not normal even I try after f11 reset still cannot fix it

[@mooimunloke8203]

HP Support after I try fresh install window and open back my computer the speaker driver Realtek Audio with version no support than I try uninstall the driver click scan and update the Realtek audio and choose Realtek high definition(without driver version)and it’s was have sound but always restart my laptop or off after on it back the driver will automatically run it be not clear and not normal so When I always on need to do back uninstall the Realtek audio and click scan update drive click Realtek audio high definition (without version)