How to Update your Volkswagen Sat Nav System

[@arfonw123]

I contacted VW Customer service about updating my Nav last year. I was told I'd have to go to the dealer and pay to get this done - so thanks for this; much appreciated!

[@as03uk]

Thank you for making this video Chris! I’m now updating my card, after thinking I had to buy a new map version.

[@ianschreuder7370]

Thank You Chris, your steps are very easy to follow and helped me update my VW SD Card with latest MAPS.

[@CaliforniaChris]

Great to hear!

[@MrJOCOLO]

Can I use any SD card??

[@rgbell911]

Many thanks Chris for this clear description. This worked for my 2015 VW Golf SV. I'd looked at other videos and websites but some were daunting and others inaccurate. The only minor detail was I had to 'restart' the download a couple of times when it 'stuck' but otherwise it went just as shown and now I can cross the newish Queensferry crossing in Scotland without apparently driving through water!

[@WhiskyMonsta]

First comment I read...Queensferry crossing! Same here..crossed that bridge and thought emm, I need to update my SatNav! Greetings from Blairgowrie

[@alaakebire3619]

I tried to use a different brand Sd card and it didn't work for me. It downloads for hours and then I get checksum error message when it gets over 90%. Have you tried to download the maps recently for your SV? I have an SV too

[@sarahali7991]

Thank you for making this video Chris, It was very helpful, I am updating my SD card now and I haven`t done it for three years.😊

[@dxrules44]

did it work

[@johnbridges225]

Worked a treat on my California Ocean. Thanks Chris 👍

[@hakanahmet2491]

Hi, once you update the SD card, do you simply pop it back into the car? Or do you need to upload the maps to your infotainment system?

[@aerialviewfarming]

Nice little video, is this only for models after 2015? My 2013 RNS315 has a sd card slot.

[@DrIEviL]

Thank you so much Chris. Finally I updated my VW Tiguan 2017 Middle East Maps to the latest version 2019/2020 :-)

[@abdullahallu5170]

Hi, you mind if you tell where do you live? I have CC pasat 2014 and looking to update it.

[@carlmason4153]

Chris , Very well put together video, laymans terms & well explained. Like someones said VW prob want you to buy the update. thanks for your time Chris

[@botchok5]

I have a 2021 VW Tiguan R Line. VW got rid of all the SD card slots, CD players etc (cost cutting of course). I know I have the Discover Media (Gen 2), as the Discover Pro (Gen 2) is the larger screen, with no menus on the right side. The software keeps talking about using an SD card. Recent cars have NO SD card slots anymore. So, I bought a 128gb Sandisk usb c stick. I managed to finally install the update on the stick after a few attempts. Make sure you format it to exFAT @ 128kb. I'm going to plug it in the usb c slot tomorrow to try and update the car's sat nav. Let's see if this works (I doubt it will though).

[@ksharma7490]

Thank you Chris! Brilliant video and very helpful!

[@CaliforniaChris]

Glad it was helpful!

[@joestott6733]

Good clear instructions, worked well I now have the latest maps, Thank you

[@Alan-N]

Don’t see the windows and Mac download screen for the discover care software, just see the individual map packs . Has it changed or is it me ? .

[@daddyralte49]

same to me, I used mac and i didn't see anything like that either, and can't update my satnat.

[@CaliforniaChris]

I'm afraid this video is a bit dated now and some aspects have changed. I am working hard to make an updated version for more operating systems, etc. Keep an eye on the channel, it should be coming very soon.

[@tirunbaglee8012]

@@CaliforniaChris any update on the video?

[@eronbegiqi6149]

@@CaliforniaChris Waiting on an update?

[@bobherrell9202]

How can I get updates for my 2019 VW Tiguan Nav System for North America? We just bought this vehicle and it appears to have outdated maps from 2017. VW Navigation AS North America (V7).

[@jhamm15]

This sadly doesn’t apply to North America. Map update SD cards have to be purchased AND installed by the VW dealer. Theres also a good chance you can not update your North American maps because the radios don’t let you. Went through this whole process on 2017 Jetta with the MIB II infotainment. Parts department at my dealer ordered the latest SD card but they were unable to install the new SD card. They had to call VW’s “Tech Line” who told them that the radio needed a non-existence firmware update in order to update to the newest map sd card. I got refunded and was not charged for any fees. Worth a shot though asking your VW parts department! Then complain to VWoA for their ridiculousness of not offering nav updates and giving the rest of the world free self downloadable navigation updates.

[@EJSimmonds]

I have a VW Golf Sportsvan 2015. The SD card for the sat nav has never been updated and I cannot manage it - even with your helpful talk thru. I have Windows 8.1 on a laptop computer. I get as far as Download for Windows. I can download Disconvercare_ etc. Then nothing looks right! Any more help you can give me please?

[@idriscekim]

Thank you Chris for your effort on that video.

[@meoncoastandy440]

Thank you for this Chris just updated our 2016 V4 - up until now it was all systems fail trying to update our Sat Nav data.

[@EJSimmonds]

Me too ! I hope to solve it pretty soon with Chris's guidance.

[@colinhunn2845]

Procedure seems to have been simplified. Just a choice of 2 areas now. Currently downloading

[@iamdmc]

This program doesn't work for me at all! It says the file isn't available on the server

[@g7g7s19]

I had the same issue. If you download it through a Google Chrome Incognito window it should work👍🏽 It was for my MK7 Golf GTD if that’s helpful.

[@RaviCamadoo]

thanks for this video. really helpful, however what do I do about an error message - I keep getting after backup has been done, should go straight into download, but I keep getting "an error occurred. please check your network settings" what's happening?

[@bigmac9013]

Did you find a fix

[@RaviCamadoo]

@@bigmac9013 tell the truth this was a while ago. I think instead of trying to go through the traditional install method, I just tried to do a straight drag and drop on the file while it was on my computer. and I think it did work. although I've found that I always use android auto and have my phone linked up.... and I don't even use the car's satnav. hope this was any help?

[@Alan-N]

Hi , can’t find the link to the discover software application which is required. Do you have link ?

[@CaliforniaChris]

I'm afraid this video is a bit dated now and some aspects have changed. I am working hard to make an updated version for more operating systems, etc. Keep an eye on the channel, it should be coming very soon.

[@Alan-N]

@@CaliforniaChris Thanks Chris 👍🇬🇧

[@ewanquainton8772]

@@CaliforniaChris Any update on this video, still after answers! 🤣

[@martirpeperino]

UK website, cant see the option for downloading VW care, only the map

[@adnanehamdach8990]

Same :/ couldnt find the discovercare v1.0.4, pls if u found a solution share with me I'm stuck here.

[@badass262]

Also stuck here.

[@jamesallen5627]

Hi there, is there a way to update the software in the radio itself ? Very useful for me Thankyou very much.

[@fionajohna7088]

Hi I have just bought a 2015 California and I would like to find a video on how to use the nav system from the model. I would also like to update the SD card to the new version. I thought I could do this free but I can’t see how I can do this??

[@johnpaine252]

Hello Chris, a great video on updating the Navigation VW sd card. I have just purchased a new Golf SV Match with revision V10 navigation sd card. I was scared to use my original VW sd card as shown in your video in case it all went wrong and then trying to explain to the VW sales that I had screwed the system. So I made a copy of the VW card to my HD on the PC, then copied that to a normal SD card formatted to Fat32. Loaded up the Discovercare software and inserted my normal SD card with the copy of the original VW SD card. Everything went as shown in your video and eventually the SD was loaded. It created a “backup” on to my HD. BUT when I then inserted the SD card into my car, the navigation system said there was no valid software/update information. Place the VW SD card back in and all is well. Has the VW SD card have some sort of in bedded secret code so an ordinary SD card cannot be used?

[@DannyAnon]

Yes, the original VW SD card has an embedded card id (so-called cid) which gets read out on usage. It is possible to reflash some models of 3rd party SDs with the Volkswagen cid, but these models seem to be pretty rare on the market atm.

[@johnpaine252]

@@DannyAnon Thanks Danny, this is what I thought. I did try downloading the alternative option from the site which was for vehicles that did not come with a SD card. I purchased a good quality 32Gb card, downloaded the full European map, accepted the conditions and then let it run over night. At the end it told me there was a check sum error. I tried twice but still the same error.

[@DannyAnon]

@@johnpaine252 No Problem, John. Did you download the File using Discover Care or did you select the .7z-File directly? You might try to use Software like JDownloader to download the 7z-File as it constantly verifies the downloaded parts and checksums.

[@johnpaine252]

@@DannyAnon I downloaded from the main VW site as .7z file. I then extracted it using the 7z extraction software direct to the SD card. Using this method I did not get a checksum error, only when I went via the Discovercare procedure. The SD card I have is SanDisk Extreme Pro 32Gb. I have done it twice this afternoon and on both occasions when I place the SD into the slot, the navigation screen tells me there is no navigation data. Put my original VW SD card in and it boots up no problem. I will wait now untill it goes in for its service and expect an updated VW sd card. Thanks for your help. John

[@lynnewainwright4088]

Many thanks worked great. Can you put an Sd card in the tiguan specifically for caravan routes. Can you purchase from VW do you know or copy one? Thank you.

[@tobysykes4570]

This process does not work on windows 10. Discovercare initially recognises the vw sd card and backs up original maps but then download fails due to insufficient space on card. After manually backing up and formatting the sd card discovercare no longer recognises it as a vw sd card. You then have to download the maps manually, extract and then copy over to the sd card. It’s a ball ache and should be easier. I suspect when you format the card you are removing the vw file system that allows discovercare to recognised it (2018 Passat).

[@CaliforniaChris]

Hi Toby, Thanks for the above we are just moving over to windows 10, so will give it a try. All the new vehicles are no longer coming with SD cards as can download direct to the vehicle so suspect VW will not update discovercare. Will do a update video if best to change the process for Windows 10.

[@elmedinduljevic7447]

@@CaliforniaChris I have the same problem. Would appreaciate if you could make video about what Toby said. (2015 Golf)

[@christopherholager]

This seems to gave happened to me as well. The instructions clearly recommend formatting the card, possibly making it useless. I tried copying the old files back onto the card, but nothing is registering in the car. It seems German VW engineers are very capable designing mechanical components, but much less so with the software. Actually, I've never experienced a worse system. Almost hopefully, this is VW trying to squeeze even more money out of it's customers.

[@TheoFennel]

@christopherholager I had the same issues, so I deleted the sd card then it wouldn't show up. So I just looked for the back up file and put that back and it worked but still can't update the satnav. Such a useless system. BMW was so easy to update. Even the MiB firmware is a long process

[@petewilkinson6664]

As the “Discovercare” software no longer appears to be available, could you please do another video showing how to update VW sd cards. Preferably using Windows no Mac.

[@steve61098]

No - I’ve same problem!.....

[@clintonbaloyi6598]

It is now available on the website, please check.

[@aliismail89]

Hi The new update need more space (32 GB) and mine is 16GB. Should I buy one from the market or need to have original and if so what is the best place to have one Thanks

[@robertstannard1644]

Hi Chris, thank you for posting. Unfortunately although I was able to follow all your steps, when I put the card into the navigation system of my mother's car - Tiguan 2017 UK model - I get the message, "Navigation Database Not Available", when I switch on the car. I've checked the SD card and can see that there is a folder there called Maps and it has data in it. I followed all the steps shown in your video (except I downloaded the maps file separately as it was so large 16GB). It feels like I am missing some configuration files on the SD card as part of the installation which the navigator needs to read before reading the map files. Any hints / tips I could check would be appreciated.

[@stevenboyce7415]

great video but unfortunately my download has stopped at 94% 3 times in a row now. Is there a video on how to download onto my laptop then and install onto a SD card

[@timothykeller2582]

Thank you chris. Your information is very valuable.

[@alandoyle4523]

I wonder if the reason VW don't show the Windows version is because the process doesn't work on Windows.

[@ivanmccullough6894]

Hi Chris. Have you made a video on how to use the T6.1 ocean sat nav as every time I put in a post code it say off-road ?

[@stevenduncan1594]

hi any chance you could explain the process using a windows pc as I copied you all the way until you chose mac option now im lost

[@trigvictory2932]

Hi. I bought my polo match 2016 second hand and I didn’t receive an SD card with it. Can I buy this separately myself?

[@Pelinas]

Hello Chris,can you please upload video ,how to change navigation maps from US to Europe for 2020 Audi Q5 thanks

[@Biriabc]

Thanks for the superb video. Could you do another video on updating POI database on the satnav navigation system?

[@skyfly9666]

Chris... why have VW removed the discovercare software ?? It is no longer available.

[@AndrewBeveridge461]

I just bought a brand new Alltrack SEL two days ago. Should it have come with the SD card? It doesn't look like I received one, and if I click on the nav button it just says "Navigation database not available". The digital compass and elevation gauge don't work either.

[@benkiist8218]

Is there map updates for North America?

[@shakirmansuri7857]

I just format my SD card without backup and now I am installing map form my laptop it's showing perfect in app but it's not starting in my car shows ( insert valid navigation system) error what to do ?

[@eronbegiqi6149]

I got the same issue and the discover care software says it needs updates won't let me update it

[@philiproper5604]

Thanks Chris - worked perfectly!

[@stonkeng]

Thanks Chris. Before I do it, does doing this remove all of my points of interest?

[@MeineVideokasetten]

So if I bought an original VW SD card once I don't have to BUY further updates at VW? Further updates are free?

[@sidparkin2219]

Just found this….fab, thankyou..

[@sidparkin2219]

It Doesn’t work on Mac iOS keep getting errors, I even went on the phone to Apple support, to check that I had no problems with my Mac.. everything is fine.. so the problem seems to be VW…

[@goonermick7786]

Cheers Chris thank you so much for the info I'm in the proceed of doing it now brilliant, just a point does it download discovercare each time of can you put app on the desk top

[@CaliforniaChris]

Hi only need to download once. On my Mac it sits in Launch Pad, and on the PC I sent a shortcut to the desktop. I think I moved the downloaded folder into programs first but don’t quote me was a while ago. Thanks for watching

[@goonermick7786]

Hey Chris I get to the end of back up and it say not availability space to back up, I’m running windows ive checked and I do have space any ideas ? Mate

[@CaliforniaChris]

Hi which version are you currently ? printed on the card. Also you do need more space than just the card as it works through. Does the program just stop at this point ? You could just try it again to be sure you get the same result. The software is a little hit and miss sometimes.

[@goonermick7786]

California Chris Europe 1 v9 Chris I’ve tried about 6 times same message on back up not enough space on drive I’ve checked my system and I’ve got loads of space?

[@goonermick7786]

On my hard drive that is mate

[@key2adventure959]

Is there any way to do this on a Touran 2014? The maps to download are for newer versions. Another issues is, that I bought the car used, but there was no SD card following it, can an update be done without the VW SD card?

[@awoodward37]

Did i miss the part of loading the SD card into the Sat Nav unit?

[@gopakumarsudhir4766]

Thanks for the video. I try to update my maps on my 2020 VW Polo with Discover media. I download the maps and unzip it and put it a new SD card all successfully. However, when I put the SD card in the Discover media SD slot, it come us with a message Readng SD card in Slot 2 briefly and then it comes up with a message 'Cannot read SD card'! Could you please help.I dont know what I am doing wring

[@Dr49uni1]

Great guide there mate wish i knew about this b4 will be doing that for sure

[@CaliforniaChris]

Glad I could help

[@jordanmoore2258]

Hello mate, wondering if you could help me. I am looking to update my satnav but I'm struggling to find the DiscoverMedia software? When you click on your model and year it only shows up map downloads and not the DiscoverMedia software download?

[@kcanguyen]

Hi Chris, thank you verymuch for this tutorial. Do you know how i can find the DicoverCare Software 1.0.4 please ?

[@BinManSays87]

Try the vw site they should have it surely as they have it for all the models

[@kcanguyen]

@@BinManSays87 Thank you verymuch for your help. I did it for a long time but i don't find it.

[@dancoucom7604]

My golf is a 2013 tdi gt so which model do i pick.

[@davidhamblin8773]

Chris, thanks for this. I have a 19 Golf and existing 16Gb card is already 13 GB full so will not write update to it. Have bought a 32GB card and downloaded update to it, will this work ? If not, what is the procedure ? Thanks David

[@yasinmulla2163]

Hi there, did you manage to sort it? I have the same issue. Any help would be greatly appreciated. Thanks

[@ML-po2hq]

Hi I am getting an error saying check your network settings when trying to update the sd card very frustrating what can you suggest ? Thanks

[@tringthienvan]

I just bought a new vw t6, but the nav system doesnt work, I dont have the sd card come with the van. i wonder if i could use a regular sd card to update the sat nav- ? Thanks

[@balli302]

Thank you mate, very helpful 👍

[@CaliforniaChris]

Glad it helped

[@veejaybagga2241]

How do you get the media software update? I only get the map options but no media update link? Thanks

[@rayhamer2595]

My Touareg RNS850 does not show on the site it only shows the 2018 onwards model, any ideas ?

[@BayofBiscaySSN550]

Chris - do you have info for updating RDS510 satnav. Mine is on a 2015 T5 California.

[@boohra1798]

Absolute legend thank you

[@Drilon812]

I installed the same way but in a non-VW SD card on 2011 Tiguan (RNS 510) and is not reading the navigation from that. i tested the sd card with some songs and it's working, but not the navigation.

[@waynespencer5490]

good stuff chris update complete dealer wanted me to buy a new sd card !

[@ixtlanisabelle]

I downloaded like you said, and instead of an application, I get the maps.. Do I replace them in the SD directly ?

[@ixtlanisabelle]

Afterwards, it told me that there was not enough room 16Go]... I hate them... But my garage told me to take a new card, copy the original one on it, and download. I did not do the backup, because even with 32Go it complained... It is charging now. I thank you SOOOOO very much for this video... no one else has made a clearer one !

[@glenndemelo328]

How do I get Canada and USA maps

[@mickmcgurk]

It says 'Insufficient disk space' when i try to install. Do i need to format sd card first?

[@marciaelliott4761]

Having tried to updatexmy vw sat nav I could not do it because the space on the sd card is insufficient. This card came with the car so how do I overcome this problem?

[@bradmaxwell1143]

So i've just updated my wifes 2018 Tiguan with discover media nav, simply downloaded the euro maps 13gb ish, deleted the old files of sd card and copied extracted maps folder onto sd card, I tried a couple of other cards but didnt work so had to go back to original vw card

[@naieemfarooq4429]

Unfortunately the Discover Care program is no longer available on the VW website. I have tried updating manually and hit many problems. So although the updates are free for a lifetime, I cant update at all....

[@stevenboyce7415]

i installed it today off the website

[@sucilastefania1704]

Why discover care doesn’t find me vw cd card? What should I do?

[@marcloddewijkx7828]

I reckon this vid has become obsolete because this "DiscoverCare" program no longer exists on the VW website. Only map updates can be found there, which you manually need to copy onto an SD card (I recommend to keep the original as a backup in case of an error). This after a heavy download of over 13GB for the 'Discover Media' Bundle 1. Unzipping this to an SD-card took me well over a whopping 6 hrs!!! Also funny to see that you fully show your installpath 04:41 and mask it a good minute later (at 05:47) :-D

[@steve61098]

When I click on any of the chart of vehicle model options ( In my case Transporter) - nothing happens?....🤔

[@stephenfarrell9830]

what do you do if you get the error message which I got 80 per cent into installation after backup and download was done and showed green after 2 to 3 hours

[@khalidmajeediraqbaghdad]

I have 2017 VW CC and I can't find it among the VW vehicles list. Any idea Why?

[@cricky3166]

That card old data need clean...?

[@colinsnow8766]

Chris, I have Mac and tried to follow your instructions.i got as far as download, but how do I authorise (In settings)the down load for Mac. It come up that “ Discovercare” cannot be opened because developer cannot be verified. MacOS cannot verify that this app is free form malware. It only gives option to “move to bin” or “cancel”. I have tried download with Safari and Google chrome. I have even tried it with turning of the firewall. I have been unable to get any further. I am using the latest software Catalina ver 10.15.4. Any help appreciated.

[@andrewphoenix4246]

Chris doesn’t care

[@amistilonthisfisland]

Ctrl+right-click the app and 'open'; then take the option to allow it to run

[@hughesz09]

Nice and easy. Thanks Chris

[@braedenrichards7957]

How about updating it for US maps??? I can't find that.

[@johns3153]

I have the same problem it's set for Brazil and can't figure out how to get it for the US

[@ToufHari72]

Hi , after step1 (create backup) and step 2 (download) , in step 3 (installation),the installation blocked and show ERROR and I need to start again , I do it 3 times and the same error 😞, what can I do do ?

[@richpik2]

Great, helpful video. Top marks.

[@stay_jaki]

I don't have option py point of interest, how to get this? For example with out that option I cannot have ton signal for speed cam. Does anyone know how to get this option?

[@MichaelLambert-k3p]

the VW website appears to be no longer accessible. Even after signing in I couldn't navigate to anywhere useful

[@michelvanleemput542]

Thx for the nice info

[@pierogiovannignesutta2301]

I am getting crazy because there is no option for MAC Download any more so there is no more DiscoverCare. There is directly discover Media and it is not working ..Help please !

[@kevkonk]

I just have dvd disc when using satnav, unsure if car did come with sd card , but is this an issue? Also what size sd card is needed? Rns310 thanks

[@badass262]

Where the hell do i download the installation software... i have been all over looking for it

[@stevenboyce7415]

click on car click on year click on which unit you have and its just on top of the map selections hope this helps

[@suthank6054]

Can I do this in Canada

[@asm1]

Hey Chris, Cant find a link anywhere for the DiscoverCare software. It's like it no longer exists. I was using it but had to reformat my PC. Short of Emailing VW I'm stuck. Any Ideas? I've been on just about every VW site.

[@adnanehamdach8990]

Same :/ couldnt find the discovercare v1.0.4, pls if u found a solution share with me I'm stuck here.

[@CaliforniaChris]

I'm afraid this video is a bit dated now and some aspects have changed. I am working hard to make an updated version for more operating systems, etc. Keep an eye on the channel, it should be coming very soon.

[@stumpywinter8147]

Hi can anyone help I have a 2010 vw scirocco with sat nav , my problem is the sat nav thinks is somewhere else not to far from me but when I put in a new destination sat nav gold haywire and doesn't know where it is can anyone advise thank you

[@Brighton939]

Hi Chris, I have a Mac...I have followed you steps... I downloaded the link for the Golf Variant 'Discover Media'. I have a 2015 Golf estate. It gives no option for either Windows or Mac installation on the site. I click on the link...it downloads. Once it has downloaded for the Bundle 1 option and I click on it it then goes to 'Archive Utility' and says it's expanding "discover Media 2_EU1410_V12.7z" Once it has finished 'expanding' ...nothing happens. It doesn't allow me to open it and doesn't take me to the Discover Care site where I then drag the info into applications. You say I need to authorise the apple app within the settings menu to allow this download. Any ideas how I do that? Maybe this is key? I've tried this half a dozen times now and its quite frustrating. It would be great if you can offer some advice please. Kind regards Andrew

[@andrewnagy4411]

Can't get this to work, doesn't look anything like you are showing. It only downloads format 7-zip no options to change

[@CaliforniaChris]

We're working on an updated video to this. Keep an eye on the channel.

[@stevenboyce7415]

install the discovery car for you car dont install the maps from that page do it through the discovery app it will look just like his video when you do this

[@watchyourback6239]

I cant update cause error 'out of space´ what can i do to solve this prob?

[@daledebsnewman9187]

Very helpful thank you

[@CaliforniaChris]

Glad it was helpful!

[@littleowltelevision1418]

How do you take sim card out ? You don't show ?

[@danielluker87]

I bought a used VW Polo and it didn't come with the Volkswagen SD Card, will i need to buy one or can i just use any sim card?

[@chulis.uzvairo]

any sd card because it doesnt matter you just need to find right navigation format

[@danielluker87]

Trying to reach 69 subscribers with no videos I’ve tried using another one but it says error once it’s downloaded 🙃

[@chulis.uzvairo]

@@danielluker87 do you know the right format because when i put the sd card in slot on radio it is saying sd card not faund error please check sd car

[@07normski]

can a sat nav on a vw up 2015 be updated?

[@munibkhan3733]

hi, I bought a golf mk7 from Japan and I was trying to change the navigation maps to my country ( Mozambique ), but at the end when I try to do the software update its comes with a massage on the discover gen1 saying: the regions do not match (main unit ) 'ROW JAPAN' any help please?

[@harisr184]

Hi have you found a solution. I have a 2016 import from Japan and I want UK Maps. I’m using an SD Card and it downloads but then the last installation step never processes

[@lagerace227]

Can’t find an update or get a SD card for my North American 2017 GolfR I hear we can’t