How was BSNL KILLED (strategically) by the Powerful people of India? : BSNL Tragedy Case Study

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For the past 1.5 years, we have been hearing the news about Govt’s plans to shut down BSNL, and ever since we started following the news, we have always seen BSNL incurring 1000s of crores of losses every single year, infact in the past 10 years, BSNL has incurred a combined loss of more than 80,000cr. and considering the case of Air India and govt bureaucracy in general, we by default assume that BSNL is also one of the ill-run businesses that the govt just can't handle isn't it!!
Well, guess what guys, in FY21 while the market went crazy to see Reliance jio generate a profit of Rs 12,537 crore, very few of us know that there was a time when BSNL generated a profit of 10,183cr! and from 2001-2008 Bsnl had generated a cumulative profit of 46668 Cr which was more than the next 3 telecom operators combined and that too in spite of all the subsidized schemes that it rolled out. and not just that it once had a market share of 70% and literally acted as the backbone of Indian telecommunication.
So The question is What exactly went wrong with BSNL that it suddenly went from being a jewel of India to a sick company in less than a decade?
Was it yet another govt mishandling or was it deliberately paralyzed by the private sector?
and most importantly, as citizens of India, what are the lessons that we need to from the Tragic downfall of BSNL?
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[@shantanuSkulkarni]

In my town, only BSNL is giving services for the internet from the era of dial up connection. Even today only fibre connection available here is BSNL fibre. BSNL has always been there for us in rural areas.

[@NatarajKR007]

BSNL is available for you in the rural area, great, but will you not switch to other provider if they start providing services. BSNL could have garnered profits only with broadband connections. Their lackluster customer service didn't made that happen.

[@naruto6918]

Actually BSNL fibre is wide and larger area cover because it is government and hence they have lot of land...if private will be given land equal to bsnl they will perform atleast 10times fast 👍

[@sureshpolali4616]

Take a lead -- Go to nearby AIRTEL office -- Talk to them -- Is there any possibility to bring wired internet to your village -- Most likely they will listen to you if the subscribers are more than 100 . I have first hand experience on this front

[@ChessCat1500]

There only 3 days a week. They're out of service more days than they're functional.

[@dhanashreesontakke]

@@sureshpolali4616 forget about village even in city Airtel refused to cross the road as across the road there are only 20 customers. The rest are government offices.

[@lakshya1008]

My father always kept a BSNL sim as his secondary sim and when I asked why does he do that, he tells me that where every other network fails, BSNL shines.

[@papakaparabot4609]

Same with my mom

[@anbuandaman]

Thank you for recognizing the government asset....huge salute

[@SoumyaChowdhury24081995]

During the amphan cyclone BSNL was able to provide connection in many areas while others failed at that time

[@ravideshmukh825]

BSNL had a long monopoly like LIC, Indian Airlines. Reasons for their downfall are many. 1.All these never bothered about clients. 2. Over staffing. 3. Modernization / technology updating was not a priority. 4. Most of the staff ignored customer complaints. 5. Woke up when competition became too hot. But it was too late.

[@geeksdosage9535]

the third point is not valid as the govt delayed bsnl from getting 4g spectrum

[@2605deepak]

I've not seen a better channel than this.. people like Think School should be rewarded heavily for bringing such insanely valuable information into the public domain which our Education system couldn't

[@elinadas74]

Customer service definitely sucked, but keep in mind that the top tier management, the Indian Telecom Services (ITS) officers never took full responsibility for BSNls management, they continued to work in deputation and kept on asking for transfers. Government did not allow BSNL to buy high end equipment and delayed giving the 4G spectrum. All in all its a huge mess, with no sort of cooperation with various ministries that is imperative in a crucial sector such as telecommunication.

[@qwerty9889]

Hutiya aurat ,,private telecom ke tax se sarkari bsnl ke kwmchor adhikari ko pala ja raha hai.... 20% tax recharge pe aur company tax alag se ,,, bsnl ke badtamij kamchor aur Kolkata ke kamchor thulle aajkal sonagachi ki kamai kha rahe hai poora Bengal barbad ho raha hai....

[@premprabhakar805]

its an irony that the telecommunication lacks communication

[@jihai3767]

Bsnl staff does not even know about latest tech

[@Paaaaaaaaaaal]

@Aman Balakrishna Muttam are u dumb? Don't bring politics in everything

[@trkartik7633]

I surrendered my Landline (5 yrs back). Till date I have not been refunded my security deposit. When I went to their office they treated me like a beggar. Had enough of them & thought to move away from BSNL forever. Regarding babus I can say only 1 thing their arrogance of power & money destroys any institution where they r posted. I worked with a "reisgned" babu who blindly trusted people over facts & figures presented to him. It was a terrible experience working with him. It's high time this nonsense termed UPSC is banned forever so that v can stop such perverted people from destroying other organisation as well.

[@rohit21061993]

Personal Experience : BSNL Employees would misbehave owing to secure nature of their job, It took us Months to get line fixed but Bills would come on time, Even if you go there, employees would hear you like they are doing you a favour.

[@ChadPANDA...]

I would disagree In my experience whenever there is a problem with my landline connection I can just lodge a complaint to bsnl website or number and they will come within a day or two . The service technician are very polite . The only problem is that bsnl doesn't have 4g LTE til now when companies like jio and Airtel are going to 5g .

[@d-19jyotishchandrak70]

actually

[@user_r9145]

Yeah ek dum sahi

[@prashanthn227]

In India, instead of correcting issues we ask them to privatise and handover to private biggies

[@dhirajgawande007]

I have experienced this. Employees act as if they are kings. Such things happen in government offices. No wonder BSNL tanked.

[@saturo_nipon]

this means by the time JIO came into the picture BSNL was already under massive losses. Thank you for the insightful video. It is better government continues to run at least a small portion of services, keeping the security situations in mind, and not entirely relying on private sector in emergency circumstances

[@sajinas8622]

Before Covid lock down even I was using BSNL broadband at home. But once work from home started then I experienced a hell lot of issues 🙃 either speed was low or net itself was not working or sudden maintenance issue. The worst part is how much ever you call them no one will turn up atleast for 3 days. I was so very disappointed with the service provided by BSNL and my team with my performance 😪. So I switched to Airtel. Now I am happy plus my team. Nation will progress only we all do our work properly. No one will pay money for free!! So service should be improved!!

[@Emperor-Of-Karma]

Younger employees of bsnl are very much eager to provide services. But why are we still not provided 4g. Why were we given late approval for upgrade to 3g. Why were we not given capital to upgrade and maintain existing mobile towers. Why every government approval for bsnl has always been delayed. Tell me, are these reasons are fault of the employees?

[@pranaydutt5273]

Yes ...bsnl employees want to give services but govt is not letting them

[@rohit21061993]

Personal Experience : BSNL Employees would misbehave owing to secure nature of their job, It took us Months to get line fixed but Bills would come on time, Even if you go there, employees would hear you like they are doing you a favour. We have seen their superiors and services. SBI and OBC Banks are BSNL's other brother i had to deal with.

[@Emperor-Of-Karma]

@@rohit21061993 how old was that employee. The older employees especially recruited during dot( department of telecom) before bsnl formed, many of those people from that era have this attitude.

[@arshisbalsara2]

The BSNL employees literally abused my father after we told them the internet wasn't working. They threatened us with a court case after we switched our network provider. They haven't even given my security deposit back. The company and all its employees can burn to the groud for all I care.

[@Emperor-Of-Karma]

@@arshisbalsara2 you are cursing all the employees and their families because certain old fellows didn't do their work

[@AkshayHendre2010]

Airtel and Jio are already started increasing prices by a huge margin. And this is the era I am thinking to go back to BSNL but couldn’t switch because of 4G network is absent on their network grid 😞

[@insanewanderer9184]

Huge margin? 😂 They increased max. 100 rupees. I remember paying 699 for 1GB 4G network. What is huge margin according to you please explain? 🙂

[@RajeshSingh-pn5ep]

Need to raise voice and tag officials regarding this issue

[@itsAPC]

Still low while world and JIO call is far better than VI, BSNL but BSNL will rise and take 3rd spot mostly

[@agentsmith_]

@@insanewanderer9184 now you have pay for data even when your first sim got data connectivity. I don't need internet because i have wifi at home, but i need voice calling, since that's part of my work. 1GB a day from Vodafone is enough, but forcing a customer to buy data, instead of providing them a facility of choosing just unlimited calls is so scammy

[@insanewanderer9184]

@@agentsmith_ I know, I face the same problem but it is still costing me less than the previous times to be honest. So it's okay for me.

[@satyamchhetri7538]

Man this is some deep research. I am astonished by your work. Thank you for your work. Will always be looking forward for your videos.

[@rajeshpremani4475]

Informative and well covered. Keep up the good job.

[@rchakraborty4226]

My experience with BSNL: In 2015, I visited the BSNL office in my town and applied for a broadband connection. Guess what, I never heard back from them.

[@sivasankar123ae]

Every BSNL employee used to behave like Prime Minister of India if you recall in the olden days. It's only fair that they are replaced by efficient alternatives. Every private player that is not doing well on customer service will meet the same fate.

[@sureshpolali4616]

The TAT is 10 years -- Still 3 more years you may have to wait .. hence they are within their time limit ..

[@jahneychriast2141]

Bsnl is good

[@kiwi2807]

@@sivasankar123ae yes the thing with private services are that the workers have to show their report card of their work so they can't afford to loose customers as simple as that and they should remember customers make a company and can destroy them too if they try to oversmart them

[@mnbiar3760]

Modi denied 4G license to BSNL in most circles to benefit Jio.. Huge corruption indeed

[@respectfuldebates]

I remember going to BSNL customer care centre after reading about WiMax in their website. It was pathetic. The staff had no clue what WiMax was. They had no brochures. I filled up the enquiry form in the website, but they didn't follow it up.

[@sureshpolali4616]

Same with me - those 55 years old employee were not interested in work - They were only calculating pension and talking about their grand children

[@sayantannandi9227]

Many of them were also rude, behaving as if they were doing us a favour by even interacting with us.

[@Ducktility]

Back then when we were using 2g internet and paying high charges, we were really eager and excited about technology like WiMax coming to us.

[@arvindhr.a2315]

Such a detailed video 👌🏾fantastic content ! Came here after watching your recent Japanese video, where you mentioned how govt employees operated in Japan and India ! Nowadays I can see a deeper connection between various videos you have published in the past understanding the biz world better. Hearty thanks for what you are doing bhai 🙏🏼❤️🇮🇳

[@AtulKumar-kf4ey]

This is an excellent video. You should make more videos on Indian PSUs...such videos will help us understand the root problems that these companies are currently facing.

[@1979arijitpaul]

In 2008 I frequently visited BSNL office for family landline bill payment, internet bill payment and also fault booking, in that time I was not aware about government policies, corporate competition etc. etc. In that time just to experience their work culture I confirmed that this organisation will not continue.

[@satyakalali1831]

I did't watch this video looking at the title expecting what he is going to say. But I totally agree with you as BSNL employees they don't work and never respond as they r govt employees.

[@thug43]

Bruhh, My Wifi is BSNL😉🌝

[@Shawn_mike34]

BSNL deserves to die. I remember in 2009-2010 their behaviour towards customers was very very bad. They never picked up customer calls, very and network and internet and slow response time. Only reason people used BSNL is because it was cheap.

[@Shawn_mike34]

@@thug43 it's bad.

[@thug43]

@@Shawn_mike34 Nop, it's really Good in my State😎 And Wifi is FTTH too.👍

[@jangamnaveen154]

I still remember my uncle participating in a riot by bsnl employees i didn't understood why a employee has to do any riot against the very own company which has to do the thing that they are asking to do which will increase their companies profit. Now I understand the role our corrupt politicians have in it 🤐

[@sumitnajhoon8692]

Employee Unions ,and pvt players giving them money to go on strikes / not work properly/ downgrade the services ......

[@kiwi2807]

Govt. Workers are really lame man my father works in railway he is always pissed with union workers they don't do anything just always protest

[@sumitnajhoon8692]

@@kiwi2807 thats the irony ....even if someone is happy to work hard , other do not let him do that. I ment an young BSNL TTE ,who was intelligent & hardworking he had been working with AIRTEL, before getting into govt job with BSNL . we became friends and shared a lot of things . I was with an IT company and working in an project with BSNL . That TTE told me majority of Bsnl employees on an average work 1/15 of the work done by a Pvt sector telicom company

[@aryanagain]

BSNL was one of India's best networks until the privatization era came in. One of the reasons of BSNL's downfall is JIO Industry and JIO's Political Connections. As of today, JIO Plan prices are more expensive than any of it's competitors and BSNL Plan costs half the price of JIO's. (Ignore any grammatical mistakes)

[@drprashanthmds]

I have BSNL SIM since 2006, and I will continue to use only this. the best and cheapest telecom service in India. Lately I took an international BSNL SIM, and it's totally free, I get SMS without any international pack. Where human being can't reach BSNL can reach. I get greetings from BSNL everyday from the day I came overseas. Jai hind.

[@MadhuSudhan014]

I grew up in a small town, it was BSNL alone operating there for Internet and only reason I got educational exposure as a big city kid. I’ll always be a BSNL customer.

[@HelloHi-nl8ge]

BSNL died because of their pathetic service. Also they failed to understand the market.

[@rv2954]

No, do dig deep

[@Superman-lx9vg]

🌟🌟🌟 100% true...

[@0bk0]

Ur research is awesome bro...appreciable work

[@gowthamc8127]

I have been think this for the couple of years .. finally a great detailed video. Hats off you bro 🔥Positive sides aside and jio 4G has made much distractions in life more than anything and the race of smartphone brands started... Now We were been like most advanced robots with smartphones in hands... Smartphones has changed lot of good things we had in life.. 😭👍

[@ThakurUdayy]

Nobody Killed BSNL, It died because of their Shittty service. I had BSNL broadband at my home, It was 16mbps worked like 0.16mbps, Complained a lot of times, It's just pathetic.😥

[@harmate123]

Switch to fiber if u can,using bsnl fiber for past 1 year and didn't let me down for a single day till now,except once and speed is always the best for my 100mbps plan i'm getting abv 120mbps on speedtest The issue with bsnl is that they are still on 3g network for mobile customers,and this i will not say it's their management issue and they had lot of debt and only if center had given some funding only then they can grow And our modiji only support private players he Wii not do it untill he is overthrown Can't trust any private players,best case jio,dmart, they will kill competition and once done they will hike price 3x 4x So i humble request to understand this in true sense and don't fall for offers,in end only these public companies will only be there for common public From history,take ksrtc as example Im not asking to take their mobile service,i myself use Airtel but plz try out their fiber service

[@NikhilSharma-ql6qh]

@@harmate123 I am also using BSNL fiber from last couple of years and i must say that their speed is commendable and even better than most of the private isp in my area. I am also using 100mbps plan and the speed never goes below 99mbps on speedtest. Moreover it's so reliable that not even a single day it has stopped working.

[@MissionCA101]

If you were not paid your salary, or you organizations culture is not good, will you able to sustain and give effective services to the customers, think it from your point of you

[@jtuber414]

just tell when was it? before 2010 or after? you’ll get the answer

[@Aven_Krishna]

@@harmate123 I wanna support BSNL. But there's no network in our locality, neither there's broadband connection of BSNL.

[@harikrishnav9011]

The lazy and arrogant employees of BSNL killed themselves. Jio offered better services at better value and that affected all telecom companies who where exploiting the consumers. Can't blame Jio for the incompetence of other cos. All five members of my family still use BSNL as our primary SIM, hoping that they'll finally correct themselves. I even have a BSNL fibre broadband at home. That's all one can do to support them. Atleast now, they should stop blaming other efficient companies and mend themselves.

[@abhishekmanil]

I too use BSNL Fibre. No complaints till now, except for their modem/routers. It’s via Cable connection of a Local Cable wala, so they are prompt in repairing, no need to complaint to BSNL Directly.

[@Shawn_mike34]

BSNL deserves to die. I remember in 2009-2010 their behaviour towards customers was very very bad. They never picked up customer calls, very and network and internet and slow response time. Only reason people used BSNL is because it was cheap.

[@prateekgilani6023]

Then why Vodafone and idea losing? They have lazy employees?

[@nknkannadiga9742]

@@prateekgilani6023 Vodafone is not losing. They are adding more subscribers than jio right now. What r u talking about😂

[@deepaksahu1792]

@@abhishekmanil ya same even the resolve queries quickly.

[@dok_x4707]

Dankyou for this informative piece. A lot of the points you raised pertaining to public service, nationwide reach including rural areas, competitive prices to private players and ofc national security as a govt. agency were fact fully covered. I myself didn't quite fully understand the systemic fall of BSNL from golden bird to gutter bird but,this has most definitely helped us understand it better. From the comment section and life in general, we come to understand that govt. facilities are supposed to be the worst service providers but, should that necessarily be the case? I think not. Govt. workers don't get decent salaries (but they do have job security)..,one can even say they make most of their (2nd,3rd Job) income from under the table stuff and we are aware of all the "corruption in the system" . We can't have a sustainable system with malpractices and blinded eyes that won't see what really goes on. Its all too much for a comment section ,so i'll leave at that. On another note, Privatisation of stuff isn't all wrong but without govt. governing them, it can get out of hand. Since, Private Companies 1st & foremost goal, is to make profits ,everything else comes secondary ,its just how it is. So,without a watchful eye of..lets say a govt. organization or even a public organization, who will keep them in check? Power and Money ,blinds people..,its a tale as old as time. You can't disregard the human factor in all of this, especially when millions and billions of Human lives depend on such systems. Again, kudos on your video, you earned a subscriber. Here's to more eye opening and enlightening content ahead, cheers🍻

[@phoenixofhelios5135]

So happy to have find your channel.

[@abhishekmanil]

Today some of us are porting back to BSNL as Prepaid Mobile tariffs have risen and except Jio, it is highly costly to maintain. Hope BSNL comes with 4G VOLTE services soon without any hurdles, at least will have a choice between Jio and BSNL. 5G is for elite customers or gaming community, which is not feasible as mobiles too must be upgraded.

[@debrajsom]

yes..i donno why everyone is sooo hyped about 5G. in USA it came almost 2 years ago but still even now it's very rare that they acess 5G comfortably from their house, but how ppl of our country thinks they will use 5G from their home in 2022 is beyond me. Leave 5G, we don't get proper 4G speed in many locations, the rising cost is also a big factor. Govt now backing BSNL but can't trust blindly anything these days.

[@kami7028]

I agree sir/ma'am, the prices are going through the roof.

[@yashdeo1699]

yes but there needs to be a plan to go there for bsnl too

[@TheContrariann]

I'm using BSNL on my iPhone And share WiFi at home with my family which uses BSNL too

[@akshnoty]

JioFiber+ BSNL user

[@sajayagopi]

One of the main reasons why BSNL would loose is the pension liability of BSNL employees. Airtel and Jio don't have that problem. Imagine you have to pay for pension for lakhs of retired employees who are not longer contributing anything. Even if the Govt gives free spectrum, BSNL won't have money to invest for migrating to 4g or 5g.

[@Ginio1982]

Pension is the biggest burden for government for its employees, which is paid by taxpayer money for only 4 crore employees who are in government sector alone..

[@prateekgilani6023]

Then why Vodafone and idea are losing?

[@sajayagopi]

@@prateekgilani6023 that's because of stiff competition when Jio entered market. Voda and idea where two separate companies. They were not able to rise price and get operational efficiency. Had they merged couple of years before they might have had some chance.

[@Emperor-Of-Karma]

There is no longer pension concept. Pension is there only for the older employees, those recruited through Dot. Even for them pension given by dot ie the govt and not by BSNL

[@akashsen8203]

They will also die in 10-20 years so what is the problem?

[@kushalagrawal7992]

Great video sir!!!

[@emperormoney502]

Thanks for doing a thorough analysis, and, explaining things like the 22K gold.

[@Suhass149]

Most of the comments have already outlined the culture of the BSNL workforce. I will just mention a few reasons why jio was able to offer competitive pricing and the free starting run were 1) It had to make it's way into the telecom market, so the buzz was needed. Of course, massive debts were taken by the company. 2) The aggressive pricing which other companies complained were not at all logical. Jio offered only 4G services and not the previous generations. Especially for 4G VoLTE, the voice data was back hauled over the internet protocol layer which underwent packet switching instead of the traditional previous generation hardware circuit switching nodes which were needed for interconnection when you dial a subscriber of another network. Hardware switching incurred interconnect charges. For 4G this was eliminated. All the people who accuse jio of predatory pricing, do know that you would have been paying the same predatory pricing if Jio hadn't shaken up the market. Of course, as of now the market competition is very thin, and that needs to be addressed so that neither Jio or Airtel create a dual dominance atmosphere in the Indian telecom market

[@Emperor-Of-Karma]

Their pricing made it not feasible for operation for tens of private players. They closed their shutters. Recent was csk sponsor,Aircel

[@Suhass149]

@@Emperor-Of-Karma the reason for that was already well explained in the video, which is related to infra for the data network required for 4G. Ignoring innovation and not improving in terms of offerings is a death wish for private companies. In the OEM space, even an international brand like Nokia wasn't spared, same goes for blackberry

[@rajjiv2916]

Jio came way later in the market , before this all major palyers like airtel and Vodafone and idea had serious debts and massive fees left to pay to govt. So when jio came without much debt previously existing, they took so much debt and actually used for their growth and capital investment. Which in return helped jio alot .

[@Suhass149]

@@rajjiv2916 Yes, in 2020 after minority stake investments from Facebook and Google they became debt free

[@parodayn2594]

I agree Suhas

[@prakhargoel6446]

Another important factor - pathetic customer service. I was forced to use BSNL in two different cities because there was no other alternative. Their service in both the cities was beyond horrible. At least 5 days every month, phone and internet used to be out of order. Complaints used to fall on deaf ears and linemen were corrupt sarkari Babu looking for bribes. I switched to Airtel as soon as they were available in my area.

[@forbiddenlovealive]

Yes, I remember we had to pay like Rs20 to 50 in advance when we go to BSNL office for non functional broadband. Then you pay some more when they fix it.

[@unknownu8430]

Thanks 🙂👍 for sharing your knowledge with us. I always wondered why BSNL was never in the smartphone era. Now I know.

[@yogeshprasad1993]

Thank you so much Think School for the detailed explaination for every topic. Watching almost all your videos. Appreciate your efforts....👍 Best wishes from my side.

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[@Clean09]

Aviation minister, Jyotiraditya Scindia told in parliament with some figures that how congress govt bought 111 new aircrafts (68 from Boing and remaining from Airbus) ... The company which was profitable by only 15crores in 2004/05 ... They gave additional debt burdan of 50000 crore rupees to such company... He said the losses of 14 years had accumulated to Rs 85,000 crore, the equity infusion had cost the government Rs 54,000 crore, grants to the airline totalling Rs 50,000 crore and net debt of Rs 66,000 crore had left Air India staring at a chasm of Rs 2.5 lakh crore. Now such a mis management by Congress... Who said they have best economist as PM...! I have no doubt for capabilities of Dr. Manmohan Singh but the question arises here is that ...did congress really allowed Manmohan ji to perform on his best ...?

[@sandeepsrinivas7]

Man Robot Mohan himself is a Scamster. He and his cabinet looted lakhs of crores of rupees.

[@Clean09]

@@sandeepsrinivas7 I know bro ...but the thing is he could have used his knowledge to make country more developed.... And I gave little respect here to Manmohan so that congress suporter don't get offended and keep saying "bhakt" things...😄😄

[@harshagrawal1056]

@@Clean09 manmohan singh was no less than a pawn for congress party

[@Clean09]

@@harshagrawal1056 yeh... everyone knows it...but I think then pwan was also getting monetarily benefitted personally ... I still can give benefit of doubt to Manmohan Singh that, had he not been a pwan he could have been more better...and less corrupt...

[@detonatorop887]

@@Clean09 the truth is truth Don't get offended by someone entitling u something Dr MMS was brilliant economist Bt just for doing corruption Do we really think such scams are done by Gandhi's 😂😂😂 Those masterminds were Manmohan and Chidambaram Brilliant....bt for corruption

[@arathychandran1094]

Watching the video with a BSNL 3G network. Hope something good happens in future. Wonderful contents ❤️ Worth watching presentation. Thankyou so much

[@cuetbooks]

Thanks think school for Unbiased report and knowledge.

[@casteli1]

BSNL customer service, the attitude of their employees, the total lack or coordination between what the market wanted and what the govt wanted ended up mostly diminishing BSNL to a small shadow of what it used to be, its sad that BSNL went down like it did. The customer service and attitude bit i mentioned above is something i have faced as a BSNL customer and i can guarantee this feeling will be mutual with most BSNL customers.

[@testtest-by3wo]

Kamino ne mera number randomly band kar Diya tha kuch KYC ka issue Bata ke. Bad me unke database me bhi nahi mentioned tha mera number. Bade harami employees hai bsnl ke

[@darshannasare9358]

after ending connection they send me court notice to pay 6000rs bill shit customer services

[@skpskp9]

The attitude of any government sector is worse ex : sbi , bsnl ,

[@unknownu8430]

So true. The greed of a few people has cost millions to suffer.

[@pradeepkanumuri3708]

he has missed these points that employee are arrogant and demand money

[@rajesh2002plus]

Reasons for BSNL downfall. 1. Worst customer service with rigid beaurocratic rules. 2. Unskilled engineers who couldn't even set up a router or server. Data was always slow from server side 3. Non competitive plans. All the top officials were in league with competition.

[@Confucius_Says...]

Absolutely ‼️The senior management was definitely on the take. In my village, the BSNL Tower was intentionally situated in an unviable location so that Airtel could benefit.

[@rajesh2002plus]

@statusBJP BJP LOST IN BENGAL because real Bengalis are cowards and too liberal. Now they are a minority.

[@anilofernandes4177]

Very good analysis. Very informative video to open people's eyes.

[@dudeimstoned5141]

I was a user of bsnl since 2008 Let me tell you, their employees killed the company. Per month 550, per year extra charges 1100, we never ever get continuous net even after paying this much those days Whenever net was down, we used to get net back after weeks. No service or sometimes.

[@venkatanand2521]

True

[@blackpanther8662]

I remember, my father had to pay 100/- to BSNL labour to fix the broken wire of our Landline in 1997, we are saved from this egoistic company

[@KK-gc5lj]

??

[@vishalingle5041]

BSNL was formed in 2000, your experience is with DOT

[@jagatdave]

You and your grandson will be paying heavy charges to private sector...congrats...you have chosen to be slave of domestic east india companies

[@rushabhladdha4694]

@@jagatdave 🥱 typical communist mindset

[@1979arijitpaul]

It is very surprising that in this video not a single word used for all efficient BSNL Sarkati employees 🤔🤔

[@saahilchadha]

Fantastic information with lots of clarity

[@MrPksoni]

Nicely explained set backs of the company. Thanks for such knowledgeable videos

[@vcoski]

End of BSNL is the result of its unprofessional employees. I was paying 2k a month for broadband and yet the internet was working only 2 days a week (Not exaggerating).

[@RKV999]

I too agree with you on this, when it works everything is fine but the problem is there are always disruptions & it takes time for BSNL to resolve the issue.

[@priyojitchatterjee6164]

biggest set of jokees in india... they don't even work after taking bribes

[@rohillak03]

Exactly! I had broadband connection in 2008 from bsnl which used to work for only 20 days a months & even after repeatedly complaining no one listened, even bill was sent in full.... After I used to go to their office for bill adjustment the employees misbhaved... Most of the employees were never on their bench.... The employees are equally responsible for downfall of bsnl as the corrupt govt of that time...

[@aryanyadav3690]

Jio cannot to blamed, it created tech revolution It is the reason most of us can see KZbin

[@sandeepsrinivas7]

Blaming Jio is Fashion. Now a days kids don't know how hard it was to pay ₹300 for 1GB 3G Data for 1 Month + Seperate charges for calling.

[@thegreedyone8551]

Backed by bjp

[@thegreedyone8551]

@vidyut i dont use jio.

[@thegreedyone8551]

@vidyut same fruit will be costlier than petrol after the competition dies

[@thegreedyone8551]

@vidyut good luck with that

[@sukantchakraborty7104]

Very nicely explained.

[@sapien2655]

You've earned a new subscriber !

[@himanshukakariya6708]

The current problem with bsnl is that it has become a secondary sim for most people, like they just recharge for validity. But if they improve their network and roll out 4G they can still become primary and people might start using it again.

[@PrashantSharma-bs7dr]

right

[@MissionCA101]

Correct

[@kinjalbhandari3078]

Very true

[@aruncraj610]

true

[@priyojitchatterjee6164]

ghanta.. i will pay double to private so that i can avoid interacting with a bsnl employee. stepping on shit is more preferable than going to a bsnl office.

[@mukuljoshi944]

Thanks Thinkschool for considering my suggestion on BSNL case study which I had mentioned in the comments of one of your earlier video. Coming back to case study, it is shameful for country like India where the govt. wants to slow poison their own cash baby. For any country it is essential to have their own telecommunication company which has to be more advanced when compared to the private players. It has to be the backbone of the country rather than the burden on the country. Anyways the case study was awesome and the analysis has brought in light some key take aways from PSUs operations. Thank you once again for the case study.

[@KK-gc5lj]

Mr.mukul , Govt run services are pathetic, not just in india , even in america. Whatever is the country , govt sector has no business in involving in doing service oriented businesses. The services sucks. Good riddance bsnl.

[@ArunKumar-yb2jn]

Cash cow for politicians?

[@sommyaruproy8405]

Its not cash baby but debt baby and needs to go.

[@thunrou]

Please read the comments on why BSNL is dying, comments are giving better answer than the video

[@prioris55555]

@@KK-gc5lj The main reason why the govt businesses lose money in US is because the money making business are sold off to private and the ones that can't make money can't be sold.

[@gita768]

Very informative and absolutely true msg sir

[@MrSaibaba1234]

I like this channel bcz he focus on the content as primary and then ads in the end of the video so that we would love to watch the video till end 👍, ultimate man😊

[@2wheels2lives25]

I'm glad BSNL died. It should've died a decade ago. I still remember how frustrating it used to be to deal with their shitty employees! For every small issue, I had to go to their office, wait for hours to finish their 'lunch break' that starts at 10:00 a.m. and ends at 03:00 p.m. And then they would still push you away.

[@Emperor-Of-Karma]

Younger employees of bsnl are very much eager to provide services. But why are we still not provided 4g. Why were we given late approval for upgrade to 3g. Why were we not given capital to upgrade and maintain existing mobile towers. Why every government approval for bsnl has always been delayed. Tell me, are these reasons are fault of the employees?

[@113uineo]

Which animal eats for 2 long hours😂😂,i too heard that there service is very pathetic

[@athribhat2243]

You people are responsible who can destroy country in few minutes

[@jcn1072]

I remember the struggle getting a telephone connection in 90s.. Forget customer service; even getting a chance to meet an official itself used to be a nightmare... They themselves dug their own grave..

[@krishnodas6678]

I appreciate your hard work keep it up you are courageous 🔥

[@SaiPraneethMullapudi]

1.64 Lakh Crores have been allocated for BSNL's revival I really hope that things for BSNL would workout this time

[@R_C_ind]

Most of people wants govt job in india because they dont want to work and BSNL was worst service provider ever. If you see SBI employees and ICICI/HDFC employees then you'll see differences between govt and private. I support Privatization.

[@athribhat2243]

Stupid people support privatisation.. But really people know what psu means

[@athribhat2243]

You didn't understand what he said

[@asam0997]

Every thing cannot be privatised, kuch toh backup ke liye rehna chahiye

[@gagan5648]

Yes privatization is good But not completely There should be some good government players too Gov should strict its policies

[@athribhat2243]

@@gagan5648 exactly

[@ishanmohta]

One thing was missed in the video which was the cost for calling with bsnl...in the earlier stages when telecom was quite new...they used to charge as high as Rs. 8/min...which was gradually reduced to Rs 3 with competition growing... and another reason was the launch of reliance communication and its dirt cheap plans...again by mukesh ambani...but still the video was very informative and great as always ❤

[@AdilHusain]

Reliance communications was owned by Anil Ambani.

[@ishanmohta]

@@AdilHusain not really...it was build and mastered by mukesh ambani himself...but later when the business was divided among both brothers after the death of dhirubhai ambani...it was given to anil ambani... happened in 2008 only

[@rupanjankashyap3104]

@girirajmohta Reliance Communications was actually launched by Mukesh Ambani & it was CDMA network. It used to charge 0.40 p/min to other networks & free to own network. It was known as RIM Reliance India Mobile. The Service was still better than others after it was acquired by Anil Ambani. But after due to Anil Ambani the co. got bankrupt. It's internet speed was awesome. But it intentionally used to deduct balance by activating VAS. *MTS* was also a good company. It gave free 6 months calling. But other private players gave bribe to Supreme Court to cancel its license.

[@heartless018]

Very good informative video💚

[@PGPRADEEP988]

thank u so much indeed !

[@piyushkumar517]

Excellent video! In this world of social media management, you will receive a lot of fake trolling but your unbiased view, stand you apart!

[@gnanasabaapatirg7376]

This is unbiased view? They were a shit company and got those profits because there was no competition in the sector.

[@thebestevertherewas]

Employees can't do much when the management wants the company to die.

[@korallasubhash1968]

BSNL has the inner strength to revive and give a run for money to the private players. Let us hope this will happen soon. Let us all do something we can - HAVE A BSNL CONNECTION

[@srshankar29]

I asked for BSNL Fiber Connection a few years back before Jio came into the picture. The Junior Engineer said it's not at all feasible, he response was so cold... then came Tata Fiber and I got fiber internet 100mbps for fraction of the cost quoted on BSNL website.

[@bagadbilla5261]

My bestfriend used BSNL, all of us would always complain to him about not able to reach him, ultimately he shifted to airtel. We used MTNL till last year, when we complained about double voice issue ( were facing it for 8-9 months) the woman in MTNL told us use karna hai toh karo varna mat karo. Can you imagine JIO or Airtel employee saying that? Good that BSNL died, perform or perish.

[@prathammansinghka3427]

I can understand the services of them 😂

[@vedantmungre1702]

Seriously?!? Like that's absolutely disgusting 😬😬

[@Shawn_mike34]

BSNL deserves to die. I remember in 2009-2010 their behaviour towards customers was very very bad. They never picked up customer calls, very and network and internet and slow response time. Only reason people used BSNL is because it was cheap.

[@ghost-bk1fv]

My dad still have one BSNL sim card along with jio. Because jio doesn't have range outside of city

[@bagadbilla5261]

@@vedantmungre1702 Yupp. It happened last year.

[@aryavsrivastava5976]

This video shows how the company was buried into ground by unethical practices and how the government interference reduces the ease of doing business which end up running companies into ground, striking a balance is paramount. Thanks for the video guys♥️

[@abhilashramteke3333]

Not government interference, but by false charges of 2G by CBI, govt by itself destroyed BSNL. In the final verdict of 2G, it came out that it was not a scam. But it all gained momentum in the media. Most people even today do not know the final verdict of the 2G case.

[@puneethkm5638]

Government employees always have unethical practices which is the strong reason behind failure of government sector with financial loss and bad service providing. It is good to close government departments to maximum extent.

[@abhilashramteke3333]

@@puneethkm5638 government employees comes under govt. So, aee you implying that govt is enabling the environment for survival of corrupt people?

[@yeshwathram6197]

@@abhilashramteke3333 Definitely

[@manthanbhosale6255]

In entire ECE engineering i couldn't understand switching processe... Today understood 😁

[@AndreaPulikkottil]

I remember while traveling in 2018 kerala flood only bsnl had signal n offered connectivity.

[@amitabhranjan9668]

So many scams happened during 2004 to 2014.. really shameful 😕

[@arunkumartiwari4570]

Going political but don't forget the scam after2014 is 5x.

[@yashtrivedi4055]

Yeah

[@tstcikhthys]

And even more are happening after; it's only that we don't know about them because of the authoritarian-style grip that the current government has on news.

[@amitabhranjan9668]

@@tstcikhthys and if we don't know then how do you know? What's your source? Any data you can share?

[@aviralsaxena06]

You have significantly improved your production quality from past 2 videos. It feels so great to see channels like you growing and providing even better quality content. In a country like India, where Bollywood and entertainment top the charts, you have come a long way. I have been following you since 100-200K followers, and I am just amazed by the effort which you guys have put in to reach where you are today. More power to you guys, you make all of us proud.

[@anisurfer84]

Feels like they are trying to do the same thing to State Bank of India. Its archaic process of "visiting the home branch" is killing their business.

[@laxmikantj]

Nice information....thanks for sharing.... I feel corrupt politicians, lazy employees, ignorance by administrators (not applicable to all, to few but major) is killing not only bsnl buy other govt sectors...no one is thinking for country's best interest and its pity.

[@pavanswaroop1712]

I respect this piece a lot. It shows your integrity. Bsnl has been begging for 4g license since the beginning of last decade, but was denied. I maintain a 2g bsnl sim just to support the idea of a PSU. I work in the private sector.

[@kanna3043]

No bro , they must use Indian made 4G equipment's , wait you will get , for your information BSNL Kerala uses 4G , just check

[@stairwaytoheaven1719]

@@kanna3043 hello friend that is a trick by the big guys to keep bsnl down,if they wanted they could let bsnl use Indian equipments progressively, what they are doing is letting it not compete with private co.panies through such techniques.

[@pavanswaroop1712]

@equinoxwhat triggered you?

[@pavanswaroop1712]

@equinox seriously? Is that what you understood? Dont be delusional.

[@Kadinokalu]

I still remember growing up in 90s India, my dad had to bribe BSNL- back then whatever it was called- to get a landline phone installed after waiting for 2 years in line. Even it would take weeks to get the line repaired or fixed. That’s what you get for letting government babus run any business.

[@Ducktility]

Yeah, my father told me that they had to pay a bribe of 8000rs in the mid-90s to get a telephone line for the business. That too they had to apply for a PCO instead of a private line in order to have a chance at it, which meant to let public access the phone with a nominal charge.

[@hindustanmerejaan]

Thanks!

[@KejriwalBhakt]

When you are a monopoly in the market, you ought to give profits. BSNL thought it would go on having a fields day without competition.

[@manojna99]

Nobody killed I think so, it died on its own, pathetic Service

[@justastudent5346]

@@rv2954 that's what she said

[@Myanmartiger921]

@@rv2954 agree thats why west is a failure with private companies

[@gauravsidique6767]

Govt. Policy!!!

[@cap_fearless8696]

Sir please make video on government power companies as well

[@chaithanya2137]

I too using BSNL prepaid connection in Bengaluru city. The maximum speed is 2-3 mbps against 20-30 mbps of private operators. Currently all channels' programs are HD and with 3 mbps who can open a single program. The chairman of BSNL announced the BSNL 4G roll was expected by August 15th. But nothing happened and crores of subscribers are suffering with BSNL 3G. We are still holding the connection only because "we love an Indian Public Sector Company". No one in the ministry or in the company wants to improve the service. Very pathetic situation.

[@MesThePO]

I was an Airtel Broadband customer once and it really sucked, one of the worst services that I ever received by any company. Then I heard about BSNL Having FTTH facility at the same time Jio Fiber just launched. I contacted both Jio and BSNL and Jio refused saying if there will be few more customers there, only then they will provide Jio Fiber. But BSNL brought the Optical Fiber Cable 2+ km , just for our house and they were very nice. I was shocked to see since I was used to the norm of BSNL being really bad, I realized there has been a change in the customer service by them, not drastic of course but there has been improvement in recent years. I have been using BSNL FTTH for many years now and I am satisfied by their services. They fix problems very soon too. I even ported my Jio sim to BSNL when they rolled out 4G in my city few years ago. I am tired of paying 100 rupees per month just to keep my sim alive. At least with BSNL Sim, I can pay for validity for an year and then keep 50 rupees all year lol. It's sad to see downfall of BSNL but I think they need to revamp their entire management and bring in new players for better services, I would be happy to pay my tax for loss incurring BSNL if they provide great service on a cheaper price across all of India. (Just my opinion)

[@sureshpolali4616]

You are one of the lucky 0.05% customer of BSNL

[@MesThePO]

@@sureshpolali4616 haha nah , maybe my city's BSNL service has improved.

[@neversynk8488]

Conclusion : A RAJA triggered the downfall of BSNL

[@arrshath]

And BJP killed by not giving 4G license from 2016

[@maiyappanmanalan7769]

@Mulugu Neetopal Tribute JIO is not best, they gave free bcaz they have backing of government to become one of the two company. Now they ll increase the rate as like. Even they manipulate TRAI

[@arrshath]

@Mulugu Neetopal Tribute Ohh.. First they have given free data then slowly they raised recharge price and now day light robbery !! So this what capitalism is all about !?? I agree Jio is better than others but I can't agree with high raise in data prices

[@shivamfaraday1752]

Please answer my question. Which video editor do you use, Ganesh?

[@bariumboo]

How can we stop that jio and Airtel to make that move?

[@Aryan-vn3ls]

I have been using Bsnl fibernet broadband in Bengaluru since 4 years now. ngl their services are literally the best amongst all major private isp's in my area. Downtimes are negligible and speed is as advertised (100 mbps+) by the company. Their customer service has also been great , in case of any modem breakdowns . The service executives arrive at my residence the very next day after i raise a complaint.

[@sksonip]

Thank you very much for this in-depth analysis on the history down the years of BSNL and its eventual downfall. I am still a BSNL user and its story has really intrigued me and now this information certainly sparks a know-how within me as to what the present government will do, whether will it make actual profitable ammendments in the system and the company or it will just be left to only Political agendas and pamphlets for the sake of elections only.

[@poonamteachings837]

Yes u have barely scratched the surface of the whole matter. I am wife of bsnl employee who treats bsnl as his own family and is still trying hard to serve better in almost zero balance

[@slaughter111]

Thanks for such a valuable information, even i used to scold BSNL right now i understood what actually hapoend👌👌👌

[@lalit3262]

Loved it , just heard what i want to hear

[@bennyjedidian5962]

Such a deep dive into the topic. Appreciate it mate. Can you please also explain why there were call drops when jio came into market?

[@saarthjhaveri8716]

This guyy is justtt amazinggg, the way he delivers the message is awesome

[@nikardewan1297]

It's a fabulous production on BSNL's downfall.Now, I would like to request you to to make such a production on the downfall of All India Radio, now under Prasarbharati.Doordarshan is also of same fate under the umbrella of Prasarbharati..It has the almost the same reason of downfall as like BSNL. Total misappropriation of public money is still under way. It's a sinking ship. Whereas private media is on booming stage. Please take up this issue. Thanks.

[@paryansharma621]

This is the Story of a Gold mine turned into the Burden of loss on the Government. Very Amazingly explained and presented. Also the Editing and animation have improved nicely. 👏

[@sj1725]

My fathers friend ws a BSNL employee and once he had said BSNL has the best fiber used in the communication industry but instead of them using it it ws given to private companies through lot of internal corruption ,,,, The government system is not incentivised so any non incetivised company is hard to groww( incentivise is having a lot on consequences of the work you do good/bad both ,,, the emplyees need to gien more oppurtunity alos)

[@puravmodgil2024]

Cornwallis said every indian is corupt. He was right 200 years ago. Sab lootne me lage hue hain ek dusre ko. Rehri wale se leke doctor sab.

[@clashersanji9377]

bro plz share the sources from which you collected the information bcz you are making good point so people will ask for proofs also

[@randomstuffswithrrd]

As a 5 years old I remember when my mom bought the first cell phone in our family. Her first sim was from BSNL. Then slowly the recurrent network issues forced her to switch to Airtel by around 2007/8. July 27, finally the government of India 🇮🇳 has announced a package of 1.65 lakh crores (about $20 billion) to revive the BSNL in next 5 years. Hope it will work out. India as a developing and agricultural nation really needs BSNL to survive.

[@amrendrasingh7140]

Government has no business to be in business. Privatisation with adequate regulations is way forward for a prosperous Bharat.

[@Superman-lx9vg]

Wow 100% true... Your Comment deserves millions of likes ... 🤟🤟