HP Error 0x6100004a Officejet Pro 6978 - Document Loaded Fake Paper Jam

Hey there, welcome back to our channel! Today we're going to tackle a common issue that many of us face with our HP OfficeJet 6978 printers - the fake paper jam. Now, you might be thinking, "What's a fake paper jam?" Well, it's when your printer displays an error message indicating a paper jam, even though there's no paper jammed in the printer. Frustrating, right? But don't worry, we've got you covered. In this video, we'll be showing you how to troubleshoot this problem and fix it for good.
We'll be taking you through the step-by-step process of identifying the different error messages that you might encounter, and how to properly read and understand them. We'll also be sharing some tips and tricks for servicing your printer and keeping it in good condition.
So, if you're tired of constantly dealing with the fake paper jam issue, stick around and let's get started. And don't forget, if this video doesn't solve your problem, we've got plenty of other videos on our channel that might be able to help. So, let's dive in and get this printer working like new again!
We fixed an HP OfficeJet Pro 6978 with a fake paper jam. The printer complains about a paper jam in the automatic document feeder: “Document Loaded. The original is jammed in the document feeder. Open the cover, remove and reload the original, and then try again.” We discussed the procedure to troubleshoot problems and things to check for the error.
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About BCH: BCH Technologies is an innovative company focusing on ink and related products. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. Every day, over one million ink cartridges are thrown into landfills worldwide. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more.
This video was produced by Kevin at BCHTechnologies.com.
01:02 Check ADF Feeder
02:43 Fix the Scanner
04:36 Double Check the Mechanics
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[@fredgaalswyk8578]

I spent a couple of hours going through all the worthless hp advice and dead links. I found this link, watched the video, did what he did, and my scarcely used printer works like a charm. Thank you so much. BTW, the screws are Torx 8. Also, your arm is in the way when showing the power cable you are plugging in. I just took every cable out and put it back in. The power cable connector doesn't 'click', there is no mechanism to do that. It is a very poor design choice by hp, if you ask me. Thanks again for your great videos, Kevin.

[@brianwoods2998]

Thanks, fixed, way more informative than HP advice.

[@marcuspaulovr]

for anyone reading. Error 0x6100004a is also related to a suction pump that may be stuck or a burned-out pump motor. (pump stuck and the most common. disassemble and check)

[@MrMunoz714w]

I did exactly what you did here and i still get the same error.

[@pmbrown26]

I'm so glad you made this video. My aunt gave me this printer she used it a handful of times and it's like brand new. I'm a college student and any money I can say is great. I'm going to try this after my son's football game.

[@BCHTechnologies]

Glad it was helpful!

[@edwincleverdon6211]

I can't really tell what's happening around the 4 minute mark because your arm is in the way. What cables are not attached correctly?

[@rsykesjr]

The disassembly part of the video was helpful but the reassembly goes too fast. Having said that however, thanks for making this video for all of us amateurs. Hopefully I will be able to get it re-assembled but if not will just purchase a new one.

[@marcuspaulovr]

pra quem estiver lendo. o Erro 0x6100004a também e relacionado a bomba de sucção que pode estar emperrada ou motor da bomba queimado. (bomba emperrada e o mais comum. desmontar e revisar)

[@enkay110]

What kind of screwdriver is needed to remove the 10 screws? Please advise. Thanks.

[@degerrit]

T10 (torx)

[@user-ho9ye9yb6n]

Hi Kevin, at 2:34 you mention the improper shutdown fix video will be posted. Can you share that video please?

[@MichaelaArzt]

Can you tell me what type of screwdriver works to remove the lid of the printer? I cannot seem to find anything compatible. Thanks.

[@leongcheam5914]

Awesome video, it’s works for me;) Thank you very much.

[@enkay110]

Hi, Kevin: 7 screws came out clean using aTorx Mini Soft Grip Green Screwdriver Sgdt308 T8 Made In Usa Star Head; but 3 screws are stuck and I think the heads are stripped or otherwise damanged, as the screwdriver simply rotates within. Please advise urgently. Thanks!

[@enkay110]

A Google search on the problem recommended pushing in a sharp, small, flat screwdriver into the (soft) plastic head; getting a "bite"; and then unscrewing. It worked!

[@jeffreyfishwick2126]

Kevin, HP OFFICE Jet Pro 6968 cartridge platform jams from the waste catcher being to high .when turning on printer. I can manually the waste basket, but restarting to printer it locks up again. Any thoughts what might be causing this situation ? Thanks

[@cwmoser]

I'm about to throw away my HP 6962. I get the 0x6100004a error paper jam and the Ink Carriage is stuck to the far right side. I disassembled and checked cable connectors but no go. Should I just give up and throw this thing away?

[@juancho883]

I have the same printer. Same problem. Did you find a fix?

[@jeffreyfishwick2126]

@@juancho883 Same problem here

[@juancho883]

@jeffrey fishwick i looked for solutions everywhere, bought new ink, opened it to check every single corner, connected it to a computer directly in case it needed updates, watched tons of KZbin videos... ended up throwing it out. What a waste of time and money!

[@tania196]

@@juancho883 same!

[@sherylontherogue]

Same here! And it says I shut it down improperly!

[@enkay110]

Sorry, while I could locate what seems to be the tabs behind the LCD panel, pressing them does not release the LCD panel and allow the cover to be fully removed. Unless Kevin guides me on this (at the critical moments, 3.19-3.27 in the video, his hand obscures the tabs) I will just buy a new printer and get on with my work. I will keep the old printer for some time in case Kevin responds and I can work on it for "experience".

[@wandajohnson2830]

Same issue here. But it felt like something more on the left front corner was holding the top cover down, that the LCD panel might come off with it. Still never got it all off. Just tried to check the connection of the cords from the little opening I could reach them. Very aggravating. He didn't mention either that the entire top piece was hooked in the middle of the panel piece we needed to remove. That was a bugger to get back synced together by myself.

[@enkay110]

@@wandajohnson2830 I just bought a new printer shortly after my post, discarded the old, and got on with my life.

[@SirPrancelot1]

Excellent advice. Thanks.

[@BCHTechnologies]

Thanks!

[@christopherg.3738]

Awesome video, it works for me👍

[@ohpen247]

Hi Kevin, I have a office jet Pro 6978 that gives me an original doc jammed error and also makes this noise like gears spinning when you first turn it on and also when you acknowledge the jam pushing the ok button. Have checked all the cables and also for actual paper jam. Any thing else I can look at?

[@BCHTechnologies]

Maybe broken gear?

[@cblackjeep98]

Same errors, followed procedures, did not fix...

[@isabelnegron2120]

Hi kevin, will this work for the officejet 6958. Thank you

[@kyleandreiSiador]

hp envy photo 7855 is ready to be junked from someone. When I looked at the bottom of roller feed (paper pickup) isn’t moving and its gear doesn’t move anymore. I managed to move the feed roller down to stick to paper but gear aren’t moving. It detects that there’s a paper jammed but I don’t see it. I did open up the printer to see if all cables were connected correctly but still same.

[@RogueDakotan]

What kind of screwdriver is needed for this?

[@magda7373]

Hello, (sep 2023): i took apart my HP 6978 w intent to replace the CMOS battery 2032 to see if that would make the printer print.. After changing the battery and putting the printer back together, the screen on the panel was blank with a white background but no menu. I removed the new battery and replaced it with the old battery by taking the printer apart a 2nd time. Again, the panel displayed a blank white screen. I played w buttons and checked ribbon cable connections but nothing. I replaced the old battery w another NEW 2032 battery by dismantling a 3rd time. After putting it back together, and making sure that the ribbon cables were correctly put back together, the panel is still displaying a white blank screen. Is there a reset button on the back of the panel or anywhere after changing the CMOS battery? Any help from anybody would be appreciated. I can scan using the computer software and that works. If i try to print a report from the pc hp 6978 software, I a get a "device is busy" message. Apparently, the menu is hung up after connecting the power on. Any ideas?????

[@James-nt3em]

I am dealing with these very error messages right now. What I am running into when trying to follow the steps in the video is the screws... What kind (and size) of screw head is that? I have a respectable variety of bits/heads, but can't seem to find anything that fits those screws!

[@degerrit]

T10 (torx)

[@mercedesbenzs600bash]

How often does this problem happen and do you think it's still a pretty good printer???

[@ja.935g67]

I have this exact problem right now on the exact printer but all cables looked fine inside. Is it the maintenance on the rolers and checked the switches all looked ok. I think my problem is that the print head doesn't want to move. But I get pretty much all the same errors. Paper jam and exact printer error plus the improper shutdown message even when shutting down via the button. Doing a semi full reset did not get rid of the fake paper jam. Going to keep at it. Printer only has a count of 702 pages.

[@cblackjeep98]

Same here.

[@nanrey]

Same here. Any luck?

[@thevelvetred8550]

I have the same problem. I've been at it 2 days now. Cables are, gears are fine... no paper jam but my ink carriage will not move from the right corner. I'm at a complete loss as to what it's stuck on.

[@tania196]

same here. I have tried everything

[@yossibrier7951]

i have the same problem, did you find away to fix it? @@nanrey

[@evafontana5151]

Hi Kevin! I have an Epson 7110 that only print in plain paper and standart quality. Any ideas?

[@BCHTechnologies]

You are using generic drivers. Go to Epson website and get the factory drivers.

[@evafontana5151]

@@BCHTechnologies no, when I print in High qualiy the paper jam....

[@BCHTechnologies]

@@evafontana5151 Can you give me the setting that you use: Paper = plain/glossy/matte, print quality = high?

[@Za_TA]

ahHH. I just threw away couple days ago because of this error code. However I did check cable earlier, and all paper jam places. still on luck. Too late now

[@BCHTechnologies]

Sorry to hear that.

[@treym5298]

Anyone know where the link for improper shutdown video is that he mentions at 2:27? I don't see it. I have the same errors except for the scanner and document loaded. I get the improper shutdown, paper jam, and then printer error

[@treym5298]

@@yesyup3453 Unfortunately, I tried doing the same things in the video twice, just to make sure everything was plugged back in correctly. Notably, my scanner power cable didn't click either. I also did the factory settings reset JUST in case but no dice. Looks like I'll probably save myself the time and get a newer model. Might be something with one of the mechanical pieces in my case. Thank you for replying though, it's nice to know others out there are willing to help!

[@juanjosegrimaldochaverria7055]

México 🇲🇽