Fixing a Paper Jam | HP Officejet Pro 8600 e-All-in-One Printer | HP

[@sdavis49015]

Excellent video guide!!! Fixed the worse paper jam ever had ..thought this printer might be done....bought in 2011, and it's still going strong.

[@HPSupport]

+Sharon Davis Glad to know that the video has helped you fix the issue.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M60Z0k Binu_HP Social Media Tech Support

[@NewFax]

Glad I watched this before making the jam worse. 2 sheets of paper drawn in, one was easy to remove after removing the duplexer thing on the back. Could see the 2nd sheet stuck within the printer itself but couldn't reach it so I came to this video. Never thought to check the front of printer for the paper jam, easy removal. 2nd paper jam in about a week. Probably time to replace this great printer or at least search for a back-up. Many years of good service.

[@HPSupport]

+NewFax You're welcome.

[@markmacleod6510]

I've had this printer for some time and it is the best I've ever owned. Had a jam and watched video all the way to the cartridge access door and that cleared the jam. Good to go once again.

[@robbielemore9400]

These are excellent instructions. Slow enough to follow as you go. Thank you so much.

[@HPSupport]

+Robbie LeMore Glad to know that the video has helped you fix the issue.

[@archermon373]

Thanks so much, you helped me realize, my mom didn't put the duplexer in right, only the left side was in. Honestly impressed it was taking paper at all

[@HPSupport]

Hi Archermon, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@Tiffany_C_]

Great clear easy to follow. Extremely helpful!

[@HPSupport]

Hi Tiffany, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@gerilamontagne2885]

Thank you for the clear instructions. I had to go to step 3 but the problem is now solved.

[@HPSupport]

+Geri Lamontagne You're welcome! Glad to know that the issue is resolved and appreciated your efforts to resolve the issue.

[@TheVoiceofCabral]

Your vid showed me how to get in there and clear the jam. Voila! Much appreciated. Blessings on you all ...

[@HPSupport]

+TheVoiceofCabral You are very welcome. I'm glad that it helped!

[@wielliewoe]

YES THANK YOU I THOUGHT IT WAS HOPELESS! But I finally got through step four and it worked! This was an amazing guide.

[@HPSupport]

+Willem Schutte I am glad to know that the video has helped you fix the issue.

[@winbach43]

My Paper jam on my 8600 was caused by a slipped belt. Remove panel on left side of printer. The belt is below the circuit board and is visible. If the belt is off and not broke you'll need to remove the circuit board and reinstall the belt!!! Wasn't an easy fix but I got it working. Good luck.

[@HPSupport]

Hi Win, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@petunijadu]

Thank you, that was very helpful.

[@sueheather5203]

Problem solved! My printer wouldn't pick up new paper after clearing a jam. I had turned it off and then on again and no success. This video stressed the importance of leaving the power off for the full 60 seconds. I gave it 75 secs and turned it on. Voila! Thanks much!

[@HPSupport]

+Suzanne Heatherington Glad to know that the video helped and your printer is working fine now. Feel free to reach out for further assistance.

[@sueheather5203]

Tx!

[@mathethematlaisane4308]

Thank you for this tutorial.

[@HPSupport]

+Mathethe Matlaisane Glad to know that the video has helped you fix the issue!!

[@amliawellness]

Oh my, paper jams are frustrating! Mine began as an intermittent issue and over months has progressed into an intractable problem. Using HP paper and cartridges. Having dedicated a few hours toward its resolution, here is what I did: Am familiar with HP printers, so had already checked the cartridge area carefully for stray bits of paper (none). Had also removed the duplexer to check in the rear area (none). Did not know that I could take the duplexer apart, so now I have done this too. Carefully cleaned everything within reach. Looked behind the printer cartridges...nothing there. I did not see this suggestion in the video, but I turned the printer on its backside and looked into the area where the printer paper comes out (just above the paper tray) viola! Spotted two small pieces of paper jammed there and was able to remove them with tweezers. Finally!!! But now after all this monkeying around the quality of printing is now poor. Tried aligning (several times, failure message) cleaning printheads (several times) and checking printout quality. Faded appearance to the print quality. My cartridges are full, but do I need to replace them? Replace the printhead? All this time and effort, and although I located the jam, I still do not have a working printer.

[@HPSupport]

+Amlia Please refer to the instructions under this document to fix this issue: bit.ly/3inrDCJ

[@hildahelm]

very good video and explanation,good speaker

[@Deb-xp1qc]

Great video, clear and concise. Unfortunately my jam is in the scanner roller

[@HPSupport]

+Deb007 I am glad to know that the video was very useful to you.

[@cherylschlisner1639]

Thank you, very helpful!

[@HPSupport]

Hi Cheryl, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@elainepyszkowski857]

This was excellent, i cleaned all the rollers, wow, they were not clean. But, I still have a problem. I think my printer is stuck in back to back printing mode. can anyone help? thank you

[@ODiTee]

Thanks! Helped a lot! I was trying to fix the issue using the universal russian advice(hit it untill it is fixed or is not fixable anymore) but it wasn't going well! Then me and my friends started drinking, Kolya, our weird friend suggested we do something more radical, like you know, ask for help. First we beat him up, but then we drank some more and his idea made more sense. Thank you Kolya, and thank you HP! :).

[@mecano316]

thanks a lots

[@dianemann6870]

this was a huge help!

[@HPSupport]

+Diane Mann I am glad to know that the video was helpful to you.

[@thomasjeffersoncry]

So what if the paper jam error wont clear to do a test print?

[@leonecoles7644]

I have a jam in the auto feeder at the top of the machine. How can I access the rollers up on the top of the machine

[@HPSupport]

Hi Leone, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3CsWzL1 Binu_HP Social Media Tech Support

[@microsoftsarker]

Thanks brother, it worked!

[@HPSupport]

+Microsoft Sarker Glad to know that the video has helped you fix the issue!!

[@debbiewegener5541]

My input paper drawer will not slide in all the way. it stops about 1/3 out. How do I fix this? Great Video for jams! But not my problem. Paper tray seems to be hitting something solid.

[@HPSupport]

+Debbie Wegener I understand you aren't able to insert the paper tray. Inspect the tray for any broken parts that might be sticking out and catching when trying to insert the tray. Gently put in a little bit on the one corner and then line it up for both corners and just move it a bit side to side to slide it in. I have included the manual, go to page 24 for loading and inserting tray. h10032.www1.hp.com/ctg/Manual/c03026243.pdf Hope that helps.

[@nancyhowell-fielding9025]

I was trying to copy a 2 sided sheet and it has wrapped entirely around the roller. I can find no way to get to it to remove it. Can you help? My printer is an HP 8630 with one paper tray.

[@HPSupport]

+Nancy Howell-Fielding Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3JOclBH

[@kenvandellen]

I wonder if it might be possible determine exactly which part of the paper feed is causing the problem. My printer has occasionally jammed, but today it started jamming every time, and I can't print a thing. I've taken a photo of a jam that shows where it is happening, and would like to show it to HP. The paper is always jammed up just behind the perforated long metal plate that appears to be the track for the head with the ink cartridges. When I pull it out, it is usually in accordion folds and has a lot of ink on it. Does that give a clue? I may have to view the video again and take notes of the various procedures, but I'm not confident they will help.

[@HPSupport]

Hello kenvandellen If you have done everything in the video and are still getting paper jams then you need to call our Technical Support.

[@kenvandellen]

***** I didn't really want to do everything in the video, and was hoping to solve the problem by focusing on where the jam occurred. I took notes on the instructions in the video, but decided to try my approach one more time. Using a light, I looked carefully at the plate where the printhead travels, and found an unwrinkled quarter-inch piece of paper beneath it and another tiny piece in a wad. Using a surgical forceps inherited from my late physician-dad, I carefully retrieved both, and the printer works great again. Yayyyy!

[@HPSupport]

kenvandellen Glad it is all working again!

[@elrichards9211]

i cant even get on to the control panel because the screen saying “paper jam” wont get off the screen. ive pressed OK and the X but it wont go. i cant get onto the control panel and ive done all the other steps so what am i meant to do?

[@HPSupport]

+ellouise richards Please refer to the instructions under this document to fix this issue: hp.care/2qItm95

[@ashleyhampton8259]

Thank you so much!

[@dlross173]

I have been working on this for hours. I hadn't used this for 2 years, and then pulled it out to print out flyers for my organization. Printed a test page where I just typed "test" on a word document and printed in draft form. That worked. Then when I attempted to print out again, I got an error message saying paper jam. I've done everything from every video, and nothing has worked. I'm not some dum dum that grew up in the sticks. I've cleaned the rollers for every part where the papers come through, even on top. I've unplugged from the back and the power source multiple times to reset it. I've updated the software.... nothing. Of course, it's after the warranty expired, and I just dropped $107 at the HP store for ink that I'm about to return. I should just go get a brother or something, because there is clearly an issue. I've peered through every part of the printer I could with a flashlight. It is cleaned up entirely, and there is no problem I can see. This is a printer issue. It's not a software issue. It's frustrating. I give up!!!!!!!!!!!!!!!!

[@HPSupport]

+DL Ross Please follow the guidelines under this document to fix this issue: hp.care/2qItm95

[@shesse6614]

Cant get cartridge access door to open. Feels like there's a latch that's not letting go. Spent 2-1/2 hours on the phone with HP. Told me to open rear access door (my printer doesn't have one). Told me to clean the rollers (can't get to them because door won't open), plus...how does that help open a door? My last HP lasted for a really long time and it felt like it was a quality machine. This 9010 seems cheap, and I'm always afraid the paper tray will break because it's cheap plastic. Remember when HP sold quality machines? I do.

[@HPSupport]

+S Hesse Please perform the steps mentioned under this document to fix the issue: bit.ly/3FRWY9f

[@zandatoys7782]

it's odd how they all stop working as soon as the warranty is over.

[@thomasjeffersoncry]

One simple line of code can do this! No one would ever know or even find out. The auto manufacturers got caught using fraudulent code to falsify emissions reports. We are gamed by these big companies bc they need us to be repeat customers and often enough to keep their businesses running.

[@SavageNooodle]

When I turn on my HP OfficeJet Pro 8600 printer, it immediately reports a paper carriage jam and that the ink cartridges can't move, even though I have cleared all visible paper jams. I've checked for any remaining bits of paper, reset the printer multiple times, and ensured the ink cartridges are properly seated. Despite these efforts, the error persists. How can I fix this issue?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! I'd request you to perform a reset on the printer. Kindly do the following: 1) Turn on the printer, if it is not already on. 2) Wait until the printer is idle and silent. 3) With the printer turned on, unplug the power cord from the printer & wall. 4) Press the power button for 30 seconds. 5) Wait for 60 seconds. 6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 5) Turn on the printer, if it does not automatically turn on. Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor. Let me know! Regards, HP Support

[@SavageNooodle]

​@@HPSupport I am sorry ,but, unfortunately it did not work. I turned on the printer again and immediately the report comes up "Carriage Jam, The print carriage cannot move. Open the ink carriage access door, clear any paper jam or obstruction, and select OK". When I select "OK", the next problem shows up. "Cartridge Problem", but it does let me see the next problem for it goes back to carriage jam. It's really frustrating.

[@HPSupport]

Thanks for getting back to us, Please find the link below regarding the carriage jam issue and follow the troubleshooting steps, Link - hp.care/6057YfnGf In case you get the cartridge errors after performing the troubleshooting steps from the above link try the link below and follow the steps, Link - hp.care/6058YfnGA Let me know. Regards, HP Support

[@BANANAS1105]

awesome help thank you :)

[@HPSupport]

Thank you for the feedback. It is appreciated!

[@tomokodoster1394]

This video or any other video I watched so far did not show how to remove the jammed paper from back of duplexer. It is easy to remove duplexer but in my case, paper is jammed in roller. I can not pull it gently. It dose not move. I tied from front too without success. I don't want to pull it hard because it will break. Then I don't know what I should do. Is anyone can help me?

[@HPSupport]

+Tomoko Doster Please refer to the instructions under this document to fix this issue: hp.care/2qItm95

[@GeneralTantor]

If the Ink carriage is not moving and the error never goes away after doing all things whats wrong? Note ink carriage will not move... I can move it physically with my hand and there is no paper anywhere but the printer does not seem to be able to move the Carriage on its own for some reason...?

[@HPSupport]

+Brenn Tantor Please perform the steps mentioned in this document to fix this issue: bitly.com/2RP0uZb

[@peterg.1754]

Wonder if this happens to others. I send a doc to the printer. One page prints, then I get the paper jam error pop-up. I follow all the steps; power off, remove back duplexer, replace back duplexer, check paper tray, align paper tray supply, open front panel, close front panel. I have never found any paper jam anywhere. Just viewed fixing paper jam video for 8600 e-AIO. Followed all steps again for the Nth time. Powered on, went to reports and successfully printed Printer Status Reports Page after which I again received the paper jam error message. There is no paper jam anywhere! I am baffled. Do I need to stand on 1 foot or stick my finger in my ear? Thoughts anyone please!!!

[@HPSupport]

Peter G. If you have followed all the steps in the video, then the next step is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@bheinatz1]

I wish they would have typed out these steps in the description...

[@HPSupport]

+Ben Heinatz Follow the steps in this document to resolve: hp.care/2hAvo6r

[@madhuar5265]

hi my paper jams occur only during orinting and only in the automatic duplexer have tried your steps but it dosent work

[@HPSupport]

Madhu Ar If you have completed all of the steps in this document on A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 Printers, and the issue persists, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@buhlemzizi]

A page is stuck in the feeder.... What do I do?

[@HPSupport]

+Buhle Mzizi Please perform the steps mentioned under this document to fix this issue: hp.care/2qItm95

[@varmaTrini]

Dear Stupidness HP,Why do we have to go through all this non sense.Can HP not make quality products?.

[@robertbeckman9394]

Excellent video, super helpful! Problem solved. Thanks for posting :-)

[@HPSupport]

Happy to hear it was useful to you, and thank you for the feedback!

[@DrMusicStarr]

i see paper way in... can not pull it out with pliers without it tearing. What to do?

[@HPSupport]

+DrMusicStarr Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: hp.care/2qFTf9o

[@DrMusicStarr]

HP Printer Support no, I see paper from back. Just can't get to it

[@HPSupport]

+DrMusicStarr HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: hp.care/2nbNQFi

[@wielliewoe]

Okay, this happened to me too, but just use the ink cartridge removal side and you should be able to see it. All paper jammed is accessible from either the duplexer side or the ink cartridge side if you follow the steps. Otherwise, as HP said, you're probably seeing something other than actual jammed paper.

[@tammygates4647]

prints when on fax or copy but jams when on print?

[@HPSupport]

Tammy Gates I would suspect that it is something in your settings. I would deleted the printer from you computer and re-add it. This will reset the settings back to default and should resolve your issue.

[@eugeniacole2544]

My printer is now clean, but the paper jam problem won't go off. Each time I start the printer I get that I'm not shutting the printer off correctly but then the printer jam returns. So now that I've done it all the way through twice I guess I'll check the HP site to see if they have a phone number for help. Unless someone here has a suggestion.

[@HPSupport]

Eugenia Cole I recommend completing any remaining steps in this document on A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer Series. This resource can be found by Google searching "c02915719". If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@trumanburbank6899]

Doesn't cover a paper jam in the ADF (automatic document feeder).

[@HPSupport]

+Truman Burbank Here is the document which helps you resolve ADF paper jams: hp.care/2e85zxD

[@trumanburbank6899]

Wow, fast reply. Thank you!

[@HPSupport]

+Truman Burbank That's great to hear. I'm glad it helped so much!

[@GabrielOG1977]

Is this a joke? HP, Epson, Brother, Samsung, all these companies can't make a printer that sooner or later is'nt going to jam all the time. I mean: all the time. Hey, HP, you're not alone in the business of paper jamming.

[@billhpuser9765]

video does not show how to fix scanner feeder jam.

[@HPSupport]

Hi Bill. Please search for C02917294 on HP's home page or using Google search. It is a paper jam document for the Officejet Pro 8600 series. Solution three in the document has detailed steps on how to clear a paper jam in the automatic document feeder (ADF).

[@shesse6614]

My whole problem is that the cartridge access door won't open, so please don't tell me to watch a video that tells me to open the cartridge access door!

[@HPSupport]

+S Hesse Please refer to the instructions mentioned under this document to fix the issue: hp.care/2qItm95

[@SamQuentin]

My jam is in the add, so this is not helpful

[@HPSupport]

+Sam Quentin I am presuming that you mean the Automatic Document Feeder (ADF) when you said 'add'. There are instructions on how to clear the ADF in the "HP OfficeJet Printers - A 'Paper Jam' Message Displays" document ( ow.ly/ULZbp ). The instructions are 'Step 3: Clear any jammed paper from the ADF' which are part of Solution 2 in the document.

[@wendyb2438]

You can't be serious? "Pull the paper carefully and look for pieces. Remove any pieces or you'll have more jams"? No *bleep*. So, no better steps for removing all paper? Why did you make something inaccessible?

[@HPSupport]

+Wendy B Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bitly.com/2XqlZlA

[@millionaireclub1193]

Still jamming

[@HPSupport]

+Millionaire Club Please perform the steps mentioned under this document to fix this issue: hp.care/2qItm95

[@isnpms]

Essa impressora é uma porcaria, ou atola ou danifica o papel. Não comprem. Joguei dinheiro fora.