How to fix wireless printer connection | HP Printers | HP Support

Learn how to troubleshoot a wireless printer connection if your computer does not detect your HP printer over the wireless connection. Follow the steps in this video to get your printer back online with ease.
Chapters:
00:00 Introduction
00:34 Download HP Print and Scan Doctor for Windows
02:12 Restart your Devices
02:45 Reconnect Printer to Wireless Network
03:55 Print Network Configuration Page
04:38 Explore Additional Troubleshooting Options
For other helpful videos go to / hpsupport .
More support options for your HP device are available at hp.com/support.
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This video was produced by HP.
How to fix wireless printer connection | HP Printers | HP Support
• How to fix wireless pr...

[@valerieoldham9094]

I will never purchase an HP again. After countless time with HP support they could not fix the connection issue...

[@HPSupport]

+Valerie Oldham Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@nadiazayman779]

Agree! They used to be a good company but are garbage.

[@sbdude52]

Im with you on this one . Same problem for me and no help from HP

[@whooopsiesssssssss9770]

Same I am fucking sick of this!!!

[@nicolekalicazk5839]

I bought one last year.It worked fine.When I moved to another city I couldn't connect to wifi.Took it in and left it at Best Buy.They fixed apparently.I got home and it won't work again.

[@annsonn7410]

Thank you. With this video I was able to change the network name and now my printer works again. Invaluable help!

[@HPSupport]

+Ann Sonn Glad to know that the video has helped you fix the issue!!

[@fredgalera5736]

Your tutorials...very useful and helpful. Thanks to you😀😀😀😅😍😍😍😍😍

[@HPSupport]

+Fred Galera Glad to know that the video has helped you fix the issue.

[@keeshaskeffery1269]

Thank you. You saved my life. I was struggling with my printer staying on my Wi-Fi network since I moved to a new location and changed ISP. Making me aware of Print Scan Support Doctor solved my problem. Thanks a bunch.

[@HPSupport]

+Keesha Skeffery Glad to know that the video has helped you fix the issue.

[@charlieboii8816]

@@HPSupport no not really

[@cru3l525]

Thank you so much. Finally able to use my printer again

[@HPSupport]

+Cru3l Glad to know that the video has helped you fix the issue.

[@sagarmali3416]

Very helpful thanks..!

[@HPSupport]

+Sagar Mali Glad to know that the video has helped you fix the issue.

[@taniarivas3883]

Enserio que no tengo palabras para agradecerte !!! Horas tratando de averiguar cómo encontrar la contraseña 😂 y en 2 segundos lo logré viendo tu video . Te mereces el mundo 🌍 que bárbaro 👏

[@HPSupport]

+Tania Rivas Actualmente no podemos responder en español, pero tenemos videos traducidos que pueden ayudar. Mire kzbin.info/www/bejne/lYCzYYyXbJx2ga8 para ver detalles o visite support.hp.com para ver más opciones de soporte.

[@DM31702]

In literally every troubleshoot HP puts out they talk about the step of holding down the cancel and network buttons until the power light (or wireless light) blinks. This never happens on my Officejet 6000 Wireless, and I also don't have an HP printer with a display...so what are those of us who have printers that have neither of these options supposed to do? More than that, after much wrangling with it, my USB port no longer works with the printer, only the ethernet port. So, I can't print wirelessly or through the USB, now. Only the Ethernet cable, when just a few days ago, I could print from either of the three options.

[@randyfasig8450]

Purchased 30 of these and thought they fixed the glitches from the earlier version. No there are even more. Never again. HP must stand for Hardly Prints

[@HPSupport]

+randy fasig May I know the complete model number of your printer and could you please elaborate the issue you are experiencing on it?

[@michellekelley6777]

"Hardly Prints"=Accurate. We've gone through three different HP models and they are completely unreliable for wifi printing on Windows devices. Work fine with Apple. Unfortunately, 90% of my work needs to happen in Windows. Never again with HP printers.

[@TheSleepFairy.]

@@michellekelley6777 They don't even work fine for Apple either!!

[@doremifasolatido-ro7zs]

Finally done troubleshooting my printer thru watching this video. Its a lifesaver. Thanks hp!

[@HPSupport]

+Cherry Blossoms Glad to know that the video has helped you fix the issue.

[@snowmass5310]

At this point,I choose to return the printer.Shouldn't be this hard to set up I spent several hours trying to connect from mobile and desktop

[@HPSupport]

+Snow mass Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@snowmass5310]

@@HPSupport Well,which driver/OS to select for Android 10 os ? It says no driver found when I use your document

[@Lizeth0102]

I'm returning it too because it says it doesn't match my 5G wifi.

[@doremifasolatido-ro7zs]

@@Lizeth0102 keep trying. It helped me fixed my printer. Just patiently follow the guide from this video.

[@yengxiong1992]

How can technology be so stupid now a days. I've been trying for the last 3 hours and it's making me do the same crap over and over again.

[@user-ub9dl4cr2t]

A millions thanks to you and Congratulations is not enough to express my gratitude for solving my problem.. I am totally unsatisfied with the Hp Smart app and how complicated it is to get things online and working. I am no tech guy but I am quite good with computers in a general sense. I am the kind of person that office secretaries might call when the IT fellows are too busy to help. Installing went well but creating an HP account cost valuable hours at work and then the printer appeared offline. Had to make my way back to the office and with the help of your video finally solved the problem. thanks again great job

[@HPSupport]

Hi Woso, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@debjudisch5548]

So, I am a 68yo woman...NOT tech savvy at all. My sister (78yo!) just gave me a cell phone recently. I do not have a sim card yet...I HATE CHANGE...I want my 20yo landline and CABLE tv back!!! Did I mention I HATE CHANGE! My cable bill was about $267 a month, without any channels like HBO, SHOWTIME, etc, etc. So, I let them disconnect me. They say I owe them $600+ so they will be getting paid off as I can. Now, I am trying to figure out streaming...where to change my Wi-Fi to...It literally brings me to tears. So, that is my Sunday...Oh!, what I got on here for was to see if you wanna come on over (I'll put on a chicken) and get my dang printer back online so I can print? I promise I am NOT as crazy as I sound! Sorry, I am just being silly because if I do not laugh I will be crying again. To ALL of you, take care and God bless you and the USA...

[@DitchFisherBengal]

My hp is a pain! I can only maaaybe print one thing then disconnects and I have to reset my WiFi again...

[@HPSupport]

+Unie C Please follow the guidelines under this document to fix this issue: bit.ly/3zsPnKS

[@darshansunilmalagimani2649]

Thanks a Lot..It worked

[@HPSupport]

Hi Darshan, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@rb02909]

Ok, enough is enough, I'm returning my Smart Tank Plus 655. Spent hours trying to set it up for wireless print (windows 10) - without success. The printer is connected to the wifi network, but printing over wifi is impossible. Tried all the troubleshooting tips I could find, but none worked. There clearly is an issue with HP printers in general, as evidenced by the many complaints and (not-working) troubleshooting tips on the web. In a good product, there shouldn't be trouble to shoot in the first place. Will buy a Canon printer now.

[@HPSupport]

+rb02909 Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3DkXpIn

[@clementtwumasi8286]

I've just bought a new Envy 6430e thinking the issues as you have mentioned will be resolved. 3 hours and still counting, my computer can't connect or find the new printer.

[@skoobs6051]

@@clementtwumasi8286 I have the same problem. My computer can't even find the printer.

[@kathykralovich9634]

I think it may be you with the problem. I have had numerous HP Printers with no issues. Be patient, you will get it. Actually I am talking to myself. What they need is a PERSON TO TALK TO. FIVE MINUTES I NEED

[@darealsassy1871]

I'm gonna try this! Hope it works!

[@HPSupport]

+DaRealSassy 1 Please let us know how it goes!!

[@fivcomentertainments5783]

Thanks helped

[@HPSupport]

+Fivcom Entertainments Glad to know that the video has helped you fix the issue.

[@microsoftsarker]

Thankxx sir

[@HPSupport]

+Microsoft Sarker Welcome!!

[@aaliyahfoster8285]

Hi, I’m printing from my iPhone settings, I did the process successfully yesterday r however, the option is no longer showing up in settings WiFi for wireless print, do you have any idea why?

[@HPSupport]

+Aaliyah Foster Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@daquietkidd]

I've been trying for hours , my printer doesn't connect to internet when I set it up manually. When i try to reconfigure it from the hp app, it says that my printer doesn't support wireless networks.

[@HPSupport]

+DaQuietKid Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@daquietkidd]

@@HPSupport turns out I had to update the firmware , now its working fine

[@Lizeth0102]

I just bought one and says exactly the same, I'm returning it.

[@mustafayilmaz6529]

Oldukça yararlı

[@HPSupport]

+Animasyoncu Dayı You're most welcome!!

[@GoHoodRich]

Yes thanks

[@HPSupport]

+SpaceCowboy You're most welcome.

[@annagomez278]

I'm tired of communicating with a bot. I need instructions on how to add a new wireless connection. I switched providers and cannot find instructions. This is beyond frustrating😣!

[@HPSupport]

+Anna Gomez I understand that you are experiencing an issue with your printer as there is no connection after router change. I'll do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: support.hp.com/in-en/document/c05987925 Please let us know how it goes.

[@randyfasig8450]

I think HP stands for Hardly Prints

[@tlcbear411]

This is bull, why do we have to downloaded another app to fix a wireless printer. Why can't you just give a USB cable

[@HPSupport]

+Brenda Short Please refer this document to setup your wireless printer: bit.ly/2XZ9hxD

[@tlcbear411]

@@HPSupport I think your printer is not customer friendly. I have set up my wireless printer seven times for one printer on two different items. When I said it up through my mobile phone it worked one time without me having to reset it again. I said it up on my computer and it has never printed out. And for you to be a multi-billionaire company your company should just offer us the printer cord. I should not have to print out a piece of paper everyday to get a password to my printer that only lasts 2 minutes. That is annoying anda waste of paper. Just to print wirelessly.I stop trying to do wirelessly on your printer and just purchase a $40 cord so I can just plug my laptop up to it and print. I don't have any problems with that. I would have returned my printer back to the store, if we were not in a pandemic and there's no printer in the stores. because everyone is working from home. I end up purchasing another Epson and a Canon and I don't have that problem the Epson. I downloaded the Epson app to my phone and my laptop prints with no problem. I don't have to ask the printer to print a code the last 2 minutes. the Canon I had to return because it did the same thing your printer did . Your company need to upgrade your system to either a figure out a simpler way to set up a printer instead of sending you bull crap instructions. the printer instruction didn't work. I had to watch three different videos on KZbin to get my printer to print wirelessly and those videos stated that everyday you have to ask the printer to give you a password and then set up your printer for the day. this is redundant. You are wasting my ink and you wasting my paper to print a six digit code so I can hook up my printer. when you can just give me a cord for $40.

[@vdelrio999]

Relative has me troubleshooting HP 9015E not fully installing because printer does not complete registering. Have spent 4 days on phone with HP support. Printer does print and scans only using the PC app, not with HP Smart. Tried to install the complete 9015 sw but tech said it was already installed. Could it be that HP Smart is already installed on a profile and am trying to re-install printer on wrong profile (#2, the profile the relative has asked me to use)? Obviously, I am not familiar with profiles and how programs operate between Wins profiles. OS Win 10 Additional info. Short story. Relative known to use two profiles on PC when using Win 8. Now upgraded to 10. 9015e had been fully functioning for months on Win 10 before HP and I had to recently get involved. Printer would not print or scan. 9015e has repeatedly been (re)installed by HP through remote desktop on profile (call it #2 profile, possibly wron one) while I watched. After 4 days, I can only assume 9015e is fully functioning on #1 profile and we've been working on wrong profile this whole time. Again, not my PC, unfamiliar with Win 10, profiles - and how they can affect program installations.

[@HPSupport]

+vdelrio999 Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@gunsparkles313]

I have Laserjet M1213nf MFP. Does it have wireless facility? Thanks in advance...

[@HPSupport]

+GunSparkles Ω Please refer 'Connectivity' under the specification page to know about the supported connection types: bit.ly/3z96J0G

[@StiltbeastStudios]

you just saved my marriage!

[@HPSupport]

+StiltbeastStudios Glad to know that the video has helped you fix the issue.

[@michellekelley6777]

Followed the video. Tried it all multiple times. Nothing works for a longterm solution. HP printers just suck for wifi printing on Windows machines. This is our third MFP model. They all print fine at first but then quickly degrade to where they start printing sporadically and then eventually rarely. It's a battle to get anything to print from any of our Windows machines. Our Apple products print flawlessly every time. Unfortunately, most of my work needs to happen on Windows devices. So I have to move all my files to my Mac or iPhone to print. Same problems all our Windows devices. Total pain! I will NEVER buy another HP printer again! And don't even get me started on the HP "Smart" app that requires a login to setup and troubleshoot a printer on Windows. Who designed that crap?

[@HPSupport]

+Michelle Kelley Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych

[@stravocado]

My ENVY 6400e serious keeps giving me an unable to print error when I try and print. I can make copies tho. what do I do?

[@HPSupport]

+Stravocado Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych

[@sandrastar8141]

Hi my office jet printer just up and quit printing say it’s not connected to the internet. I have tried everything I need help

[@HPSupport]

+Sandra Star Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@sambiscits6711]

It's asking for a WPS PIN I've been able to print out two different pronounce and neither one of them has the WPS pin numbers that will work

[@HPSupport]

Hi Sam, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in finding the WPS PIN. I will do my best to assist you. Please refer this document to know about finding the WPS PIN: bit.ly/38DCyGm Binu-HP Social Media Tech Support

[@eladmin2596]

If there is a connection problem, follow the instructions in the tool.? which intructions

[@HPSupport]

+el admin Please try setting up your printer as mentioned here to fix the issue: bit.ly/2XZ9hxD

[@KiingMooGaming]

Still not working after every troubleshooting step

[@HPSupport]

+Kiing_ Mouton Please follow the guidelines under this document to fix this issue: bit.ly/3DkXpIn

[@tulz1033]

Hi my hp printer doesn't print pages wireless it says paper jammed tho when I check there isn't any paper jammed??? And also shows blocked out of paper when there is paper I'm sure I'm inserting the paper correctly we also called hp printer service but they fixed it and then the next day the same problem.

[@HPSupport]

+Tulz Please refer to the instructions under this document to fix this issue: bit.ly/2HcJOpj

[@lexbeltran1354]

My printer was showing that it is offline. We switched from Spectrum to T-Mobile network. Will try scan doctor in the morning, I hope it works.

[@HPSupport]

+Lex Beltran I understand that you are experiencing an issue with your printer as there is no connection after router change. I'll do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/33rmqRM Please let us know how it goes.

[@chesi_7_0_79]

The most irritating part of wireless HP printers is when I was trying to make simple copies, it suddenly gave me an error copy that I needed to connect the damn printer to a wifi connection, but then when you try to install the app to ur phone it won't even load or install anymore. Don't buy any HP printers, specially wireless ones.

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@vanessatindall1831]

i wish you could print these instruction in a format

[@HPSupport]

Hi Vanessa, thanks for contacting! I understand that you are experiencing an issue with WIFI connection to an HP printer. I will do my best to assist you. Please refer this document to fix wireless connection issues: bit.ly/3cYGpzK Binu - Social Media Tech Support

[@masonmiller6371]

My touchless printerIp address will not work, its saying it cant be found yet I can print from my phone on the same wifi.

[@HPSupport]

+Mason Miller Please follow the guidelines under this document to fix this issue: bit.ly/3jVBleZ

[@ephyslebs3599]

I have a problem with HP printers not scanning wirelessly . If I use HP doctor it indicates HP twain is missing and I can't find it anywhere to download it .

[@HPSupport]

+Ephy Slebs Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Hrtxw0

[@jackies56tbird]

Print and scan Dr did NOTHING, I have downloaded it about 15 times

[@HPSupport]

+jackies56tbird Please setup your printer as mentioned here: bit.ly/2XZ9hxD

[@denoratrejo6231]

This is not helping on my Hp photosmart 7520. Am not sure what’s going on I had regular Wifi with spectrum and now Att fiber… it keeps telling me the WPS is incorrect

[@HPSupport]

Hi Denora, thanks for contacting! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu - Social Media Tech Support

[@newchapter9472]

How do I stop my HP 9025e Printer from demanding I connect to the internet - Now it won’t even print and I don’t use this printer on the network or internet. It won’t print now at all, I don’t use Smart Ink at all. It won’t even copy or scan.

[@HPSupport]

Hi there, thanks for contacting! I understand that you need to know about connecting your printer without internet connection. I will do my best to assist you. If you would like to print from the HP printer without connecting to WIFI you can use an USB cable to connect to the computer that you are printing from. Please refer this document to setup your printer for USB connection: bit.ly/3raPxCq Binu - Social Media Tech Support

[@terrydaniels3218]

All I want to know is where & how to plug in the cords in back of the 8610 HP All-in-One printer!!!

[@HPSupport]

Hi Terry, thanks for contacting! I understand that you need help in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3wkmbXG Binu - Social Media Tech Support

[@hettastrauss4652]

Cant scan from my 3835. How do I download the software . Printer is working

[@HPSupport]

+Hetta Strauss Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv

[@vanholley4538]

I have a HP6958 Officejet Printer. The printer states I have a paper jam which I don't. It also shows error code Ox61000046. I have removed the ink cartridges 3 times and reinstalled. Still doesn't work. Anyone have any suggestions!!

[@HPSupport]

Hi Van, thanks for contacting! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/2pteXQd Binu - Social Media Tech Support

[@dadipe8575]

Can i use my phone to troubleshoot my printer?

[@HPSupport]

+Dadi Pe - May I know the model and serial number of your printer? The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424 - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it? - Are you receiving any error message? - May I know whether the wireless light on your printer is blinking or steady?

[@marydonnan2325]

Just bought a new printer but it wont connect to chromebook. Keeps flashing blue

[@HPSupport]

+Mary Donnan Set up a network or USB connected printer with a Chromebook as mentioned here: bit.ly/2Qzh3wT

[@mauriziobenincampi6345]

not clear how to connect hotspot trouble with Mac OS

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to connect your printer to Mac via hotspot. I will do my best to assist you. May I know the printer you are using? Please let us know. Binu_HP Social Media Tech Support

[@pkramachandramenon4707]

MY HP 2700PRINTER IS NOT TAKING PRINTING WSHEN NORMAL PDFPAGES/EVEN DESKTOP FILE ARE GIVEN FOR PRINTING,SHOWING RESULT AS PAUSED/CLOSED AND MATTER GET DISAPPEARED

[@HPSupport]

Hi Ramachandra, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Binu-HP Social Media Tech Support

[@zaynkataw83]

i was always able to find it under available networks when connecting to it. now it doesn't even show up! i restarted all devices and nothing

[@HPSupport]

+Zayn Kataw Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@jatindhankhar.8917]

My printer prints via scanner but not print With electronic devices please tell me the Solution

[@HPSupport]

+Jatin Dhankhar Please try setting up your printer as mentioned here to fix this issue: bit.ly/2XZ9hxD

[@artlayton1425]

Still trying after a solid week of working on this problem. Printer starts, wireless light flashes for a few seconds, goes off and the number 79 appears in the display. This is a model M234sdwe.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving error code 79 on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051YdGW3 Regards, HP Support

[@artlayton1425]

@@HPSupport Thanks for the help. Unforftunately, all of them require an internet connection. That ismy problem; the wireless connection is non-existent. It just shows the number 79. I can't scroll or do anything else. I would like to return this printer or receive warranty service.

[@HPSupport]

I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6057YdCgv Regards, HP Support

[@artlayton1425]

@@HPSupport I have tried using the automated system. Unfortunately all I get is a message saying to try again later, not available now. Tried at least ten times with no luck.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6051Ye4C9 Regards, HP Support

[@dakshasharma3954]

I am trying to enter the printer password but its unable to join. I don't know what to do? could you please help

[@HPSupport]

+Daksha Sharma I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. Try 12345678.

[@nicolemarie011]

My HP Envy 6000 was saying offline. Normally I just unplug it and restart it and it will print. This time it did not after several attempts. I removed the printer and tried to reinstall it, but now my windows 10 laptop is not recognizing it! I have tried several things and nothing is working! This printer is less than a year old. I am very upset about this and have no idea what to do. My printer information page is saying my printer is not connected to a network. I have tried to hold down the little internet button on the back but it just flashes a purple light and does nothing. I need help! This shouldn't be happening after only 8 months!! Have the same internet and connection for the last 4 years, same computer, Nothing has changed. I don't understand why it goes offline and now it is not connecting to the network/internet. I am very frustrated, spent over 3 hrs messing with this and still have no idea what the hell is wrong!

[@HPSupport]

+NicoleMarie Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4

[@nicolemarie011]

@@HPSupport This is information is for if the printer is offline. Mine was saying it was offline BUT I did all the troubleshooting and it didn't work. So I removed the device from my computer in "printers" and tried to reinstall it, but now it is not picking it up at all. How do I reinstall this printer?!! I don't know what to do. Is there a number I can call for help with someone live?

[@nicolemarie011]

@@HPSupport I figured it out MYSELF! You all are disappointing and unacceptable! First off, your products are crap. I have been purchasing your products, laptops and printers for over 10 years. Every newer option seems to become less quality driven, more expensive, and more complicated!! As far as the information you provided, you DID NOT listen to what I was expressing or my questions! You linked information on what to do if the printer was offline! My printer was not just offline it was not registering with my WIFI. In turn my HP Windows laptop DID NOT recognize it, neither did my HP SMART APP! What you should have sent me was instructions on how to reset my WIFI password in the application and then proceed! This printer has no buttons on the panel. Everything is done via the app. This is confusing because my app was telling me the printer was there but there was no option to reset WIFI password! I uninstalled/reinstalled the application to clear my info, and then went on to install printer once it picked it up as if I was installing a new printer. It found the printer and allowed me to reset password! Then I was able to proceed and print! For one, this printer is 8 months old. IT SHOULD NOT BE going offline all the time! And two, when I ask for help I should be given the correct instructions for my situation, if not a phone number to contact your techs. Neither were given! I am leaving the instructions up here for others who may need help! Poor customer service, poor products. I am done with your company!

[@fmfdocbotl4358]

Mine can't find the router, I'm about to take it back

[@HPSupport]

+cigar FMFDoc Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@doremifasolatido-ro7zs]

Same issue here but i finally fixed the problem after watching the tutorial video.

[@cherreline]

My printer wifi keeps telling me that it’s unable to connect for some reason

[@HPSupport]

+cloudpoises Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@glenhill2034]

that now work regardless!!!

[@HPSupport]

+Glen Hill Glad to know that your issue is fixed!!

[@Marc98338]

3:08 My printer says i dont have a password but my WiFi does have one, this is why it cant connect...

[@HPSupport]

Hi Marc, thanks for contacting HP Global Social Media Support! I understand that you need password for your printer. I will do my best to assist you. If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time. Binu_HP Social Media Tech Support

[@mikejones7818]

Printer was working fine. Now it just showing Orange buttons and blinking Orange on the Information printout button. It has new cartridges And did reset. Unplug and all that. So what's the Issue!!!

[@HPSupport]

+Mike Jones May I know the complete model number of your printer so that we can check the details for you?

[@mikejones7818]

Hp deskjet 2700 All in one printer series Service ID 31138 (2A6182)...

[@mikejones7818]

@@HPSupport What is the point of asking a question With no real response to help.

[@goyalrimmi2794]

My printer is showing 'didnt connect to the wifi''. But my mobile wifi is on and connected to the printer....

[@HPSupport]

+Rimmi Goyal Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@ronb7481]

Unbelievable. Buy a printer that's supposed to be easy to set up, yet two days and over 6 hours of hair pulling later, including being passed around by customer service, and I'm no closer to being able to print from either my phone or my desktop computer. Would it be so hard to include a USB cable with the printer? Never had a problem connecting wireless devices with my router before, this so-called HPSmart isn't looking so smart right now. First printer I've ever purchased this complicated to get set up and unable to use right out of the box. Ridiculous is what it is.

[@HPSupport]

Hi Ron, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@johnnelly473]

@@HPSupport Are you a bot?

[@HPSupport]

Nope. I am trying to assist you. Binu - Social Media Tech Support

[@palerider4629]

Why is my printer saying your printer quit waiting

[@HPSupport]

+PaleRider - May I know the model and serial number of your printer? The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424 - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it? - Are you receiving any error message? - May I know whether the wireless light on your printer is blinking or steady?

[@sneddengonsalves9320]

didnt work, everytie I try to print its a pain, hp I am dissapointed never buying an HP product again

[@HPSupport]

+Snedden Gonsalves Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@eileenwindras2202]

I can't use bank card, don't know details. husband will be really angry if he finds out ive got an envelope stuck!

[@HPSupport]

+eileen windras May I know the complete model number of your printer and could you please elaborate the issue you are experiencing on your printer?

[@johnnelly473]

I'm getting "no internet connection" even though my internet works. I just spent 1 hour troubleshooting this junk printer's Wifi connection.

[@HPSupport]

Thanks for the reply. Please try setting up your printer as mentioned here: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@debjudisch5548]

I wish they would stop telling me to "refer to the user manual" that came with the printer...I don't know about you guys but I did not get ONE STITCH of any paper or anything in the box that my printer came in!!!

[@karenborne2469]

I'm a dissatisfied customer I go through this trouble shoot all the time since I gotten your merchandise you have me in system and I shouldn't have to repeat continuously I think you should replace my merchandise

[@HPSupport]

Hi Karen, thanks for contacting! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@Genesis.1-1]

Downloaded file is corrupt and won't install. HP Smart program is useless.

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@Genesis.1-1]

@@HPSupport I'm not sure why, but my Envy 7900e would not "find" any network. It was working fine the day before. I ended up doing a factory restore and it fixed the problem. It's working fine now.

[@HPSupport]

We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@reneer4990]

why does it take all this to use a brand new printer? it worked after hours of trying to set it up, now i have to do it all over again, RIDICULOUS!.

[@HPSupport]

+Renee R Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@Sloarot]

Absolute CRAP printers. Lost 3 hours trying to connect my printer to the WIFI (we switched modem). After one/hour one laptop worked, the other one (mine) impossible. So just because the internet changed we can't use the printer anymore!!! HOW RIDICULOUS.. tried everything ... smart app, the double tap, single tap on WiFi, reinstalling software, drivers etc NOTHING. An absolute disgrace and the last time I bought HP. - > CANON I'm coming back!!!

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu - Social Media Tech Support

[@arthuraorofino1846]

needs cnnecting

[@HPSupport]

Hi Arthur, thanks for contacting! I understand that you are experiencing an issue in connecting your printer. I will do my best to assist you. Please refer this document to connect your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@hanso1ggh]

I have a HP Laserjet Pro MFP283fdw, and for the life of me I can't get it to print via wifi. My warranty ran out literally last month.... HP I need your help..

[@HPSupport]

+Megan Hanson Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@hanso1ggh]

@@HPSupport thank you for the information, I really do appreciate it. However, my printer will connect or say it is connected, but really shows off line on my computer.. I think it maybe the wifi module inside the printer.... :(

[@iceyjo]

I have had this problem reoccur 3 times. HP Products absolutely suck. You should not have to constantly search for help but you will. Unreliable and inconsistent.

[@HPSupport]

+J R Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@iceyjo]

@@HPSupport I don't need this. I had to re-install the printer. #rd time. HP products are garbage. Just look at the number of videos helping people to get them to work. Pure junk.

[@amightysailingman]

I hate HP wireless printing. Stupid printer prints then decides a few days later that it can't find the router anymore even though it shows five bars on the display. Seriously? Won't work over USB, either, even though HP claims it's plug and play.

[@HPSupport]

+Phantom Stranger Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@aimeetorres323]

This is too much. I just want a product that works when I need it to. Instead it continues to print a page telling me it’s not connected to the internet. Stop wasting my ink!!

[@HPSupport]

+Aimee Torres Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@DBL6Domino]

The worst printers known to man. Everything is set up perfectly and it just refuses to connect.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support

[@crazedzombie4715]

Can't believe HP make it so difficult. The app is not even helpful in fixing, Disappointing

[@HPSupport]

Hi Crazed Zombie, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'm sorry to hear about the experience you've had. I'd like to help you with your HP Product and related queries. As a first point of diagnosis, please try few of these troubleshooting steps with this HP's Wireless printing online support tool: support.hp.com/us-en/topic/wireless-printing If issue still persist after trying above troubleshooting steps, please contact our customer care team over the phone or chat for further assistance, if the issue requires additional troubleshooting over remote session or in Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution. Please follow these steps to reach HP Phone Support: Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the Local Contact Options. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. Regards Vignesh-HP Social Media Support

[@irishhawk1]

not helpful

[@HPSupport]

Hi Casey, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the wireless connection of your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu_HP Social Media Tech Support

[@edenguevarra4719]

pisti. naglagot na ko ha!! dili mag connect sa inyuhang app! animal

[@HPSupport]

+Eden Guevarra thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you contact our phone support team. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@doremifasolatido-ro7zs]

🤣 nagulat nga din ako knina kasi biglang ayaw magprint then naisip ko magyoutube sakto nmn hp video ung una ko nakita then pinanood ko. Medyo nainis din ako kasi kala ko diko na tlg maayos ayoko p nmn ang tumatawag sa customer service pero atlast naayos nmn. Ngaun nakakaprint na ako sa laptop at cp.

[@wrench_in]

Garbege company

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support

[@wrench_in]

@@HPSupport yes Its say waiting for printing with hp printer service mobile app I tried with windows 10 When i enter the pin correctly It says try again Idk why I wasted my 2 hrs on this thing After that i tried with stock printer app on android with my tablet Its worked

[@HPSupport]

Thanks for the reply. Please try the steps mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu_HP Social Media Tech Support

[@ThePaleoJunkie]

Nope.

[@HPSupport]

+Dan Smith Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@karimayoubi74]

MFP M140 - WHY, OH WHY, DID YOU NOT JUST PUT A F***ING USB SOCKET ON THIS F***ING PRINTER? IT IS GOING BACK TO THE SHOP. I DON'T NEED TO LOSE AN HOUR EVERY TIME I WANT TO PRINT SOMETHING.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@karimayoubi74]

@@HPSupport thank you for your reply. I did eventually resolve the problem, but it cost me an hour of my time (Print and scan doctor didn't solve the problem, I had to print off the wi-fi settings from the printer to find the issue.) To have a wi-fi only printer with no screen, and no ability to edit the wi-fi settings directly on the printer was a very, very bad idea. Just put a USB socket on it next time!

[@HPSupport]

We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@topg565]

Waste of time

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@ernie102201]

Yet another useless suggestion from HP!!!!

[@HPSupport]

+ernie102201 Please follow the guidelines under this document to fix this issue: bit.ly/3jVBleZ

[@georgiyordanov1412]

Starting to regret buying this piece of crap

[@HPSupport]

+Georgi Yordanov Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@georgiyordanov1412]

@@HPSupport I set it up connected it upgraded firmware and all drivers , all is good apart from one issue . It prints at the whopping speed of 1 page per 20 min , returning it and never buying HP again

[@guynoir4733]

This is no more complicated than than any other nuclear physicists problem . My God can't you just make it like the old ones , plug it in and it does the rest . H.P. computer can't even recognize H.P. printer , WHAT A PIECE OF CRAP .

[@HPSupport]

+Guy Noir Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2XZ9hxD

[@Watchman.kIvory]

Never buyin yal product again, buy brother printers yal, easy setup, better ink economy… trash company

[@HPSupport]

+Keenan Ivory Please refer this document to setup your printer: bit.ly/2XZ9hxD