Chargeback Fraud EXPOSED: Taking LEGAL ACTION to Fight Back

[@simplifygardening]

Good on you Edd. And it might get people to think twice before ripping people off. Id have also taken Paypal to court too

[@AntiquesArena]

hi tony. thank you for your comment. i am going to see what i can do

[@taliesinantiques]

Sorry to hear this has happened again, really is beyond the joke. Glad to hear you're standing up to these fraudsters. I'll be watching with interest to see how it goes. Best of luck 🤞

[@AntiquesArena]

Hi mate. thank you very much. tbh its a joke. the only scams i have are charge backs and when they wont even give you the bank account name to take action against them there isnt much you can do. i am just glad this time its a uk customer

[@Retrosheep]

Be interesting to see how the customer deals with your letter , I hope they finally find the morals to sort out the error of their ways . Ill be keeping an eye out for your update , Keep up the Great work Love your Vids 😁

[@laurabenson5404]

Keep going! These credit card company and PayPal thefts need to stop. I am struggling with similar fraudulent charges - It's so frustrating and takes a ton of time just to get no where in receiving justice and fairness. Behind you all the way!

[@AntiquesArena]

Hi Laura. thank you for your comment. tbh once i have delbt with the buyer of this i am going to see if i can contact someone for help to change the charge back rules.

[@laurabenson5404]

@@AntiquesArena warmest connections from Colorado 🇺🇸🌟🇬🇧I adore all your videos and learn so much as an antique lover and decorator (just for our home). I grew up in England and miss the entire UK. All the very best to you and your family ♥️

[@VickiFromMichigan]

Hello Walter! So sorry to learn you're dealing with this. Yes, it's the principal of it all! I'm a small time seller on ebay and once in a while I will check a buyers review page before committing to a sale. Just so happened one time I wouldn't accept an offer a buyer had sent for an item because they had a bad review for this very same reason. I feel your frustration, power to you! Very interested in the outcome and looking forward to your series! xx

[@AntiquesArena]

Hi Vicki. thank you very much for your comment, i used to do a similar thing, but on my site i cant pre screen buyers. the worst part is, you cant argue with the banks as they hide and dont even tell you the name of the bank. x

[@Retrosheep]

I stopped selling on Ebay because of this reason , i concentrate more on selling on my own site , even then you still have to deal with paypal

[@lesleyhudson2761]

This is terrible, Walter, and so stressful. You were totally in the right here. I really hope you win this case. x

[@AntiquesArena]

Hi Lesley thank you very much for your comment and support xx

[@southlondonreseller389]

Good for you Walter, glad you are standing up to these fraudsters.

[@AntiquesArena]

Thank you very much, appreciate your comment and support

[@siangurner1194]

good for you walter,, far to many scammers out there,hope you get a result.

[@AntiquesArena]

Hi Sian thank you very much. i am going to try. appreciate it.

[@bullet-catcherhohoho250]

I have been through the same situation - The court will be in your area, they have to come to you. Unless you picked another court. But as far as i can remember they pick the nearest court to you. The £35 pounds can be added to the claim, plus you can include daily interest. The court will ask if you want to have mediation, but if you do, you have be ok with taking a lesser amount. My case was against Hermes, they played ever stage to the last moment, but since i would not move, the day before the court date they folded and paid me plus the fee and interest £250 pounds.

[@AntiquesArena]

Thank you for your comment. i appreciate your comment and advice. we will see how this case goes as i intend to go all the way.

[@Shrink007]

👍 well done, I’m fully on your side here,it’s unacceptable

[@johnhilton5612]

Hi Walter, try not to worry to much i think you will definitely win... from my personal experience it didn't even get to court they settled the claim before..

[@AntiquesArena]

Hi John. thank you very much appreciate it

[@steveusually989]

Good luck, hope you get a result. I know you said taking PayPal off your web site caused losses in sales but it maybe worth thinking about it again just to take away the stress. Anyway, look forward to see what happens, I think you are on a winner with this one.

[@AntiquesArena]

Hi steve. thank you for your comment mate. win or lose i have to try. i am sick of people taking the mic mate.

[@Stall69UK]

Horrible for you, but a great, informative series for us. I wish you well.

[@AntiquesArena]

Hi. thank you very much for your comment. i am going to document it all so others can follow suite and maybe put a stop to this type of scam

[@JennyHall-s1f]

Well done Walter, hope you get the result you want, there are too many scammers out there.

[@AntiquesArena]

Hi Jenny. thank you very much appreciate the support. either way i am going all the way x

[@billsbasementworkshop1902]

Well done Walter. It doesn't matter what the amount is, like you say it's the principle. Look forwards to seeing the outcome of this. maybe it will become a test case in law.

[@emmaroo6110]

Ive had a similar experience on ebay via paypal, so i sympathise with you!!! Go Walter!!! I support you all the way!

[@AntiquesArena]

Hi Emma. thank you very much for your comment and support love, i appreciate it x

[@seana2646]

Chargebacks are a modern avenue for scams, buyers that use it to often do get into trouble with their banks but it has become the default way in recent years of getting things for free. Banks almost never don't rule in favour of their customers. I had one that I had tracking, messages from the buyer & even positive feedback but that didn't stop him two months later claiming he knew nothing about it. His bank refunded him, eBay took from me & then after I complained I got it back. But I am very interested in how the small claims court thing goes. I was aware its an option & not that expensive so am looking forward to the series.

[@AntiquesArena]

Hi Seana. thank you very much for your comment. i agree that chargebacks are the new scams out there and something needs to be done to hold the credit card companies responsible.

[@seana2646]

The 14 days return only applies for a change of mind return. For an item claimed to be faulty its between 4-6 months depending on payment provider.

[@AntiquesArena]

hi seana thank you for your comment. i dont know if that refers to knew or second hand items. however claiming an item is faulty to get a refund when it is exactly as described is fraud so i am hoping a judge will agree

[@bullet-catcherhohoho250]

Have you thought of using the Small Claims court against the buyers.

[@AntiquesArena]

Thank you for your comment. yes thats what i am doing

[@alfonsoalfonso647]

Im pulling for you mate!

[@AntiquesArena]

Thank you very much, i appreciate it

[@LostScented]

Great day and age, of people finding how to mess with people's passion.

[@AntiquesArena]

again thank you very much for your comment. believe me there are hundreds of scams out there and people already know about them all.

[@zvodafone3172]

Well done. Well composed letter but would of made more impact if you can refer to the actual legislation - consumer protection, Long distance selling regs, and also the consequences to them if they are found to be fraudulent . I suspect it is Paypal that you may have to take action against. What are they're FORMAL complaints procedure. Look at FINANCIAL OMBUDSMAN, can you take paypal to small claims court? I can tell how upset you are by this. Is there a small business association in your area, maybe they could give some advice.

[@AntiquesArena]

Hi. thank you for your comment. i very much appreciate your input and i will certainly include all then when i file with the courts in 14 days. being a uk customer at least i can get access to them. the credit card company seem untouchable atm

[@JB-ot9uk]

Wishing you a successful result 🍀

[@AntiquesArena]

Thank you so much i really appreciate your support.

[@bernadettedunne118]

I think you have a good case! Good luck Walter.

[@AntiquesArena]

Thank you very much. tbh if i lose i am going to try, i am so sick of these banks its a joke. no recourse or come backs, they just do what they want.

[@stephenbrookman]

Well done to you. Go to your local MP as well because it seems the law needs changing to make the banks more responsible.

[@AntiquesArena]

Hi Stephen. thank you for your comment. i have zero faith in any mp however i am going to see if i can challenge paypal myself. this not disclosing the bank for further recourse is unacceptable.

[@MartinClarke-bj4fo]

I had one in my area I wasn't covered under ebay but they certainly didn't expect me to go to the door and demand my item back I ended up having the cash and the bloody item I laughed when they threatened me with the police I said call them they are too busy arresting people for fb posts

[@AntiquesArena]

Hi Martin. thank you for your comment. honestly mate, if i was close enough i would drive and collect the item back.

[@Barryw-g5j]

Get through courts.

[@AntiquesArena]

Hi Barry. thank you for your comment. i am going to.

[@Nu-Miss-Matic]

I only sell my collectable coins to British addresses , send them a letter explaining that you do magic, and you will curse them for 10 years

[@AntiquesArena]

Hi thank you for your comment. i love that idea but not sure it would help much

[@groovevandal]

Have you looked at other payment providers? I think Paypal are consistently letting you down and don't deserve your custom.

[@AntiquesArena]

Hi thank you for your comment. i tried totally removing it and going bank transfer and cheque but my sales dropped like a stone, i havnt tried other banks but i would assume they are all the same, its the rules that protect the bank that need to change.

[@Jack_Warner]

Use a payment method known as BACS. You give the buyer your bank details, and they pay you your fee. No clawbacks from PayPal, eBay or those other self-righteous entities. You hold the Ace's.

[@AntiquesArena]

Hi Jack. thank you very much for your comment. the last time i removed paypal i went to bank transfer and cheque only and my sales plummeted, i had no alternative but to go back to them. i dont mind following bank rules but at least give me the bank name so i can challenge any decision they make.

[@westentertainer]

Can you file a “ freedom of information

[@finbar5822]

Good luck.

[@AntiquesArena]

Thank you very much for your comment. i appreciate the support.

[@JustBens]

I don’t think your description helps just say it needs re-wiring. That implies once rewired it will work. Which is fine if you can prove it. (I do get how ridiculous this in reality..I understand the simple bulb holder isn’t complicated but consumer contract regs mean it’s up to them to prove it wasn’t working within first 6 months. By not accepting the return you haven’t allowed this. Just something to check out, although I’m as frustrated as you. Also don’t think additional expenses such as travel etc are chargeable on small claims court

[@AntiquesArena]

Hi thank you for your comment. the description says it has to be re wired and the images show the cable cut off. had the buyer taken it to an electrician the lamp would have worked. In the UK, selling second-hand electrical goods is subject to specific safety regulations to protect consumers. When you sell second-hand electrical items, such as appliances, they must meet the Electrical Equipment (Safety) Regulations 2016. This means the goods must be safe, correctly labeled, and accompanied by necessary instructions for safe use. Any plugs and wires must meet BS 1363 standards, which include having a properly fitted plug with sleeved pins and the correct fuse. While there is no specific law stating that you must cut off the plug or wire, it’s common advice for sellers of second-hand electrical goods to cut the cord if they cannot verify the safety of the item. This ensures that the product cannot be used until it has been safely repaired or re-wired by a qualified electrician. The advice to cut the wire is a precaution to prevent accidental use of potentially unsafe electrical equipment. If you are selling second-hand electrical goods, it’s essential to have them PAT (Portable Appliance Testing) tested or otherwise inspected by a qualified person to ensure they are safe. If a faulty product causes damage or injury, the seller can be held liable under The Consumer Protection Act 1987 and General Product Safety Regulations 2005, potentially facing fines or legal action. This practice of cutting wires is advised by trading standards to help prevent the sale of unsafe goods and to comply with safety regulations. It’s worth noting that this recommendation is often used by charities and second-hand retailers as a safeguard. For more detailed guidance on selling second-hand electrical goods safely, you can consult resources like Trading Standards and the Business Companion site, which provide clear guidelines on your responsibilities as a seller.

[@barrystephen6450]

Hi Walter, don’t think I’ve seen you angry and I don’t blame you. I hope something is resolved for you on this one. One would imagine that selling antiques and vintage that you wouldn’t come across these types of customers but obviously this isn’t the case. Sadly it seems that in the uk the law and justice system is going out the window and scamming is reaching epidemic proportions as no action is being taken and these scum are being emboldened more than ever in all sorts of crimes the police refuse to touch. Best regards

[@ckb6091]

this a great video;;;;;;;;;;;;;;;wow;;;;;;;;;;;;;;best of luck;;;;;;;;;;;2024;;;;;;;;;;;;;;;;;

[@AntiquesArena]

Thank you very much

[@peterhughes9903]

HI Walter well within your rights , wait until the banks and paypal get invoved with AI control and rules how they gonna get out of that one.

[@AntiquesArena]

Hi Peter thank you very much mate, lets see how this goes. and yep god help us all with AI and cashless.

[@mickeymarkman8232]

Maybe I am naive ,, it is a crime ,,,police ?!!!!

[@Pureblood10000]

The police won’t be interested .

[@AntiquesArena]

Hi Mickey thank you for your comment. the police dont bother with real crime but this they would just say civil matter.

[@johngreen6191]

One aspect of the job I just could not put up with. Just give me good honest people. I never diddled anyone. Honestly, I just could not have this in my life. You should be going after the woman that bought it as she is completely oblivious of the grief it's causing. I hate not being in control and relying on someone else i.e. Paypal. I also hate having to chase after my own money. There are a lot of scammers out there as well as some who are completely mad. Does Ebay temp you back now? Just asking.

[@AntiquesArena]

Hi John. thank you for your comment. honestly every job has its negative bits, but the theft at market places, theft from vans and storage is just crazy and then online scams, as resellers we just have to keep bending over and its not fair.