I Had To Perform A Warranty Repair On CHRISTMAS DAY! But Can I Fix This PS5 Or Will It Ruin The Day?

[@TheCod3r]

Merry Christmas everyone. I hope you enjoy this impromptu video 😀 don't forget you can visit my store at www.consolefix.shop 🤪

[@ac9110]

That was excellent. Not a gamer, no idea what you're talking about half the time but admire your tenacity and your determination to help the customer even on Christmas Day. Good on you Phil.

[@StilgarAstartes]

Thanks! I guess that PS5 blew a fuse before the Cod3r did!...Okay, I'll stop! Seriously great work, Phil. Sucks you had to sacrifice that PS5 but look at it this way: You are proud of your work and will do everything in your power to get your customers what they paid for. Plus: You just saved a Kid's Christmas. That has got to be worth something if only peace of mind!

[@TheCod3r]

Oh wow dude thank you so much 💗 you're an amazing person, I'm sure good things will come to you. Yeah I guess it's one of those things that happens, but we just have to move on and try to do what's eight for our customers

[@monkstandinglast]

@@TheCod3r Eight = right lol Merry Xmass Phill hope yourself and Co. are excellent? have an awesome new year and if not Travis did it lol sad to see the exploitable one go, hope you asked the customer to try keep it from getting updated for a future swap maybe.

[@TragicMike]

@@monkstandinglast he had to update it to pass on to the customer

[@monkstandinglast]

@@TragicMike Yeah I got that when I got to the end just lazy to edit comment again lol

[@Arcade-fix]

You should make a record of everything you do to all boards you repair. That way you'll know exactly what you've done, and you're not guessing, should it come back to repair.

[@chrisoliver4303]

Definitely, when I used to repair phones I recorded serial numbers, repair, price, parts used etc. if I had one come back I knew what had been done and also helps factor price into sales or repairs.

[@budman8926]

common sense..

[@Sean360Video]

Well done. Impressive that your care so much about work and about the clients Christmas morning. Top Notch. Hope you have a wonderful 2023.

[@tonybennett7145]

You are a genuinely good man, and you should be proud of yourself.

[@markzola8142]

That's why I turn my phone off on Christmas day 😁

[@COYBIG1967]

That’s so sweet about your boy, my exes son was autistic so I have a little idea about it, your a good good man. Bless you

[@MikeGervasi]

Good on you for doing the right thing, Phil. Thoughts I have: You changed the Southbridge and that fuse already prior. Both failed again. I would now boot it up and look at the heat signatures as SOMETHING took them both out twice. I don't think it's 100% yet but you're close.

[@Nutsarooba]

You are a genius young man. Repairing peoples dreams. You deserve all the riches possible. Subbed 🤙🏼

[@gavshere]

Its brilliant to see a fellow Yam Yam on KZbin, you are far too underrated. deserve more credit for your skills. earned my sub

[@DRUMSTICKTOM]

Stumbled across your vid and haven’t a clue what you was doing but found it extremely fascinating. Top marks for your work attitude and customer service. Great job 👍🥁🇬🇧

[@COYBIG1967]

Bless you man, you didn’t have to do it on that day you really didn’t but it was Damn good of you to do it. Very impressed

[@lurchbt]

Fairplay mate. Just stumbled upon your channel. Amazing to watch you fix the ps5. Wishing you and your family all the best. Legend.

[@heyitsjel]

Ooof, this is a tough one, but you've got a great attitude towards customer service mate! To ensure the console hasn't been dropped in future for warranty claims, you can get small stickers (eg. ShockDot / ShockWatch) that essentially provide a measure of mechanical g-forces. They come in all different g-ratings, and basically, if the item is dropped/knocked beyond the g-rating specified, small indicator vial turns red - giving positive confirmation a certain g-force has been exceeded. They're only a few pounds each, so they could be a cheap insurance policy for consoles you're repairing/selling - just place one near your repair/warranty void stickers. As for what to do... I would give the console back to the customer, but I would stipulate that they need to either have their electrical outlet inspected or recommend some sort of inline power filter/surge protector; and that any future power supply related failures aren't covered under warranty. The filter won't protect against everything (eg. extreme low/high voltage), but may be enough to prevent future failures that might be noise related. I'd also confirm they're not running it off a dodgy power strip/board.

[@Senseigainz]

No idea why YT recommended this video. Im not that clued up on electronics, however, I enjoyed the video. I like the rawness of the video and i like the fact it shows the the readings in the corner etc. Ive also learnt about BGA chips.

[@TheCod3r]

Thank you, glad you enjoyed it 😊

[@blutey]

Good job. That often happens when you've got a problem you can't solve. You go away and do something else with it ticking over in the back of your mind and the solution suddenly comes to you.

[@official_wutnot]

I love you videos, and you are one of the better repair shops around. You are a valuable asset to anybody needing a repair and would not hesitate to use you in the future need be. Keep up the good work, and please spend some much needed time with the family. Good work.

[@Sheasbyshire]

Good man...clearly have a big heart. Bravo Sir!

[@craftymulligar]

Yeah the intro was a big dramatic tear jerker for sure to pull the mates in.

[@iaincoats251]

Well Done mate Merry Christmas. Can't think on many who would give up their Christmas for a customer fix

[@royaguirre3026]

Way to go. You didn’t let up and were working out the problem in your head. Great job.

[@Coorhagen]

Hey man. It's not much. But it's still a little something for a great person that you are. I don't know you since long but I could tell you are a good person. By the way you talk. The way you admit some of your flaws but do your best to improve as a person. And what you did in this video was generous. Nowadays it's rare.. most of people would say sorry to the customer and give the broken ps5 but you gave yours to save a kid's Christmas. Your amazing. Thanks

[@TheCod3r]

Thanks so much for your generosity my friend, it's truly appreciated ❤️ I try to be a good person but we all have our flaws. As long as we can recognise them and try to improve ourselves the world will become a better place for all of us ✨️ 😀

[@Maverick107]

Big ups from Jersey! Respect for the hustle.

[@TheCod3r]

Cheers buddy, much appreciated 👍

[@pmyhill]

Wow, now that's a warranty service !! Huge credit for doing it on Xmas day Phil 😮, but shows how much you value your customers. Good luck with the tidy of the workshop, hopefully you'll find lots of spares you didn't realise you had 👍

[@terrydavison5697]

Happy New Year Pal all the best to you n your family for 2023

[@TheCod3r]

Cheers you too mate

[@lookitclosely7969]

For the kids !!! That's what's up good sir.thats Good customer service. 👏

[@Moosemanity]

Awesome so glad you resolved it. Have a great new year

[@jrmorgan123]

Any 5 year old is a wonderful test (I raised 4). Your beautiful son will be an exceptional one. I love the kitty also.

[@Theseanparker]

Solved by persistence and dogged determination! Great work 👍👍👍

[@michaelcook1923]

Well done Phil keep up the good work you do.👍👍👍👍👍

[@austinwalters]

I feel for you. Years ago I ran an IT company from home and one Christmas Day a dad and his son knocked my door with an sos to fix their sons computer he had for Christmas and it wouldn’t boot.

[@vgrepairs]

bro tbh they can kindly come back the next day.

[@tfootball8704]

never let people know where you live

[@boredofcarverticaladverts]

I feel Ur pain but something good will come back to u this year for doing the right thing

[@tr0n1c]

well done recovering from that nightmare !

[@mstrwul1]

Good man. Stick to your principals you'll go a long way with them. 👍

[@oliverbenis]

Well done Phil for working on Christmas and for figuring out what the problem was.

[@kennyyellop]

Good man,Shame there wasn't more like you.Keep up the good work and vlogs

[@TheCod3r]

Cheers bud

[@martincraig1974]

Good on ya sir you can hold your head up high knowing that you saved the kids crimbo 👍👍

[@crustyjox]

Really loved the video! Brilliant and very informative. Very skilful work. Keep up the good work. Thanks for uploading. Class.

[@ryanboutr7756]

This is how a business should run. You're top tier mate

[@foe2fallacies]

Good on ya mate. Hope your holidays continue without interruption.

[@anthonywyatt8060]

That really sucks you didn't find the fault in time, before you sent your PS5 out. But, you are your customer's hero, as well as his kid's hero because they were given a working console, because you are a proud technician that stands by your work and will support it. This is why I follow your channel, you're smart, and have great work ethics and take really good care of the people that come to you for help fixing their electronics. The world needs more decent people with integrity, such as yourself. Great job. Hopefully this console will survive for a while, so your son can enjoy being a fireman in GTA 5. Have a blessed day Cod3r.

[@MrChrisPenn]

This guy is a genuine legend.

[@Ghost572]

I would say its possible something overheated, but you can check that with the thermal camera once you've got something working so it would be obvious if something was going bust, and also thinking about it a bit more 1 hour is a long time for somethin to be running if there was a heat issue. Other thing is maybe a component was on its way out because the technician before you was doing all manner of magic on the board, such as nuking stuff with the heat gun.

[@coladict]

I also had to fix a playstation on the 25th, but I had it easy. It was my old PS4 Pro I gave to my brother, and all that was wrong with it was that the disc drive cable wasn't fully plugged in.

[@williamshannon8514]

Happy Holidays from Las Vegas, amazing work.

[@duncanharding6564]

Fascinating video, thanks man. Hypnotic! New sub 👍

[@Takedown717]

Good video. Thanks for the drop. Keep a simple excel doc on what repairs/components you have replaced and cost to you. Can quickly see if still any room for refix left in a warranty return or more cost effective to break for components. Also can see quickly what issue was at first fix so can go back to that quickly to see if failed again

[@nathansmith6115]

Dont usually comment on youtube videos but hats off to you mate , true gentleman giving up your time like that on Christmas day. If that had of been any of the "big" company's or chain store the customer would of had to of waited until the new year. Heart of gold fella 👌

[@andycrawley8276]

Well done my friend. Happy New Year

[@tgreen3198]

I just stumbled across this channel, very enjoyable video, my little brother works as a quality inspector for icon electronics. It's give me a insight into his line of work

[@pookdog6049]

well done bud .hard work pays off . i subscribed to your channel because of this vid ✌👍👍

[@BasicComputerRepair]

Good job! And great that you stand by your warranty.

[@bblod4896]

I have found sleeping on an issue usually brings up an answer to the issue. The brain does amazing things when you sleep. Good job. Enjoy the rest of your well earned holiday.

[@paullefur6213]

My friend I get it my daughter has asperger's and the wife and I get were your coming from so don't feel bad buddy, I have made my daughter download all games cause she freeked out when could not find the disc in the past, we are with you on this my friend, take care. Paul.

[@viniciusvbf22]

I'll be honest: I quite enjoy the repairs, but the highlight is the cat. Love it.

[@fixingmoddingbuilding]

Gutted you never fixed it the first time but glad it came good! Also watching you reball is amazing, you make it look so easy, I have been attempting it myself recently and its really not as easy it you make it look!

[@daapgaming]

Totally get what ya mean about your son, I have two boys with autism and they do the same type of thing in GTA, and good on you mate for looking out for them kids on Xmas day, that was outstanding of yourself . Big ups from New Zealand

[@TheCod3r]

Kids can be a challenge mate, but its amazing at the same time. Autism or not, it doesn't change how we feel about them 🥰

[@daapgaming]

@@TheCod3r agreed I’ve raise the boys by myself 14 years now and loved every minute,

[@juststuart]

I have no I idea why I am here but I am glad I am. Brilliant video

[@droneon9610]

Amazing technical skill!

[@richardperry5880]

Merry Xmas Phil & family & viewers 🇬🇧👍

[@gkimble90]

Merry Christmas

[@danpelha9976]

Great outcome, happy all was fixed in the end! Technology is a wonder, yet pain in the arse when it isn't working. Very cool video! Cheers from Halifax Nova Scotia Canada! I'm definitely subbing my friend!

[@jamesstead2256]

The first thing that i would have looked at is the Fuses

[@jayferret007]

nice video, Happy Christmas and have a good new year mate

[@jamesdougan8789]

g`day phil a ps5 supplied by grinch incorporated tried to stuff xmas day but you saved it good on ya mate .... i hope you and your family had a great xmas and thanks for a year of great entertainment and sharing your extensive knowledge.... cheers

[@chrisbishop3687]

Great work Phil!!

[@leej8856]

I used to repair and mod ps4/xbox controller's and I have to agree fifa players kept me in business. Another great video btw

[@jerrybomcool]

So gutted for you that you lost the exploitable console and Christmas. Glad you managed fix the issue though and love the fact you did everything you can to make it work for the kid

[@FastNFearless]

well done on getting the ps5 fixed over the Christmas. I got my daughter a new Xbox and it crashed every time i tried to start-up FIFA 23 i still haven't figured out a solution apart from telling her not to use FIFA 23 .

[@cazino4]

Great video. Was a fascinating watch.

[@delta_4209]

Nice fix Phil merry Christmas hope it was good other than working

[@GuruJSGamingIsFun]

Hi Phil merry Xmas to you and your family. I am almost to afraid to buy a PS5 after seeing to many repair videos... my son has one and hopefully it keeps working. I myself have a og Plastation, a PSone, a fat 60 PS3 (yes the backwarts compatible one) a PS3 slim and a PS4 pro (sold my day one PS4 and PSP and Vita 3g) so one can say I was a Sony fan. After having borrowed my son's PS5 for Horizon forbidden west I must say it is the first PS I genuinely don't like and feel Sony went for the cheap cost sparing build. I bought a series S and a little while later an series X and couldn't be happier. Both are quiet, start fast and have quick resume and smart delivery (and gamepass) The last couple of years I was more a PC gamer (having build a racing cockpit myself) but came back to console earlier this year getting tired of always having to update stuff. Anyway I am rambling on boxing day being alone with my dogs (I honestly don't like Xmas so I am ok) I came to say that you don't have to apologise that your 5 yr old son plays GTA. I have experience with autistic kids and these are tools that give them peace and happiness so nothing wrong with that. My 2 kids (19 light autistic and 22) have played games their whole life and is something we get a lot of joy and happiness from especially when playing together. Suc6 with redecorating the workshop and thanks for the great and educational videos.

[@ojustaboo]

Interesting. I have had all the PlayStations (and the first 2 Xboxes) and the PS4 didn’t click with me for some reason, didn’t really like it, however I really love the PS5, fast load times, I like the interface, and while many people don’t seem to like it, I love the shape. I hardly touched my PS4 after the initial few weeks, and spent 100% of my time gaming on my PC. Since getting the PS5 (had it since Feb 21), I’ve not used my PC for gaming once. Mind you, us all being different is what makes life interesting. I have the digital version and it’s very quiet. As for the reliability, any channel like this one will make it seem a product has tons of problems, meanwhile tons of people will be happily using them. If there was a huge problem (like the red ring of death on the 360), I would have expected complaint after complaint everywhere, with the press reporting it too. A quick youtube search and there’s loads of Xbox X repair vids too.

[@chetSeminole]

Great job mate. Get the console back. God bless your beautiful son.

[@TattedGamer93]

Yes you got it I love all the content you create

[@dimitristamatakis2431]

You're a good bloke Phil. Very few would have done what you did. On the question of liquid metal, i see some folks put it on their gaming laptops with no barrier. Usually causing failures however i watched Sorin do it and he used so little of it on both surfaces. You've said yourself Sony use too much. The conformal coating is a great idea, but i would also completely replace the metal with good quality alternative and use as little as possible.

[@jasonbanks86]

I hope all have had a great Christmas to start.I literally have about 20 friends who all got a ps5’s from day 1 and none have had any issues with the console or controller stick drift. Is this down to pure luck or the fact that they all look after there consoles with regular cleaning.

[@dimitristamatakis2431]

Me too and yes it's about being very careful and cleaning it often. I also play Fifa 😁

[@darrenstrathdee7425]

If fuse fails again guess you would look at replacing the regulators then the fuse again.

[@marcus3060]

Never interested me until I watched your video grat thanks

[@slavetothesystem9854]

I think everyone can appreciate your time on this especially on Christmas day, there is a but coming. Personally would have cast it aside until boxing day at least and spent the time with yours kids. An unfortunate situation.

[@MrThunderhaze007]

Great Job Happy Holidays

[@RittingsTN]

Lovely to hear a fellow Midlander in full flow... I was wondering actually if you fix PS5 controllers? I have 3 that are all suffering from bad stick drift... all only a year old too (just outside the warranty.... after I had a fourth replaced still in warranty)... so annoying!! haha.

[@TheCod3r]

Haha cheers bud, it's nuts how many locals see these videos 🤪 I actually don't do controllers, too unreliable for me because the only parts I can get are cheap knockoffs, but there's a guy on here from Birmingham called Uber Micro Repairs. If you get in touch with him (or her, Leigh and Tabatha) they specialise in controllers so definitely able to help. I'm not sure what the cost would be but they're cheaper than replacing the controllers :)

[@LINTON1985]

Friend or no friend. I wouldn't of disturbed someone on Xmas day and the kids would have to wait

[@stevegooch4827]

100% what a wanker…

[@jonbarfield4915]

I had to look up Boxing Day(lol). I enjoy your videos. I have a autistic son also.They are very smart. My oldest son watched the episode before this one.

[@ARG]

Great work

[@leedavies3629]

Feck that had me hooked to c if you got it working I was willing it on brilliant nice one 🙂🇬🇧✌️

[@Pogo-A-Gogo]

You're good to your customers. I'm not sure if I could do the same. I would tell them I would be working on the console throughout the night if needed and would offer say £40 towards another game for them. Like you know exploitables are gold

[@cream8701]

You must own a takeaway

[@MrReeceyburger123]

Godda flu ruined my Christmas plus a 75” led tv I did a backlight swap on now has no image again that’s coming back after new year 😁 Hope you had a good time phill

[@outfield1988]

Your a good man Phil.

[@RickysRcChannel]

I think your amazing mate, happy new year fae blackpool ♡

[@CountryRoadist]

Love your videos! Are you from Telford way? A lot of my family are from that neck of the woods and I recognise the accent!

[@shanemerritt538]

Top man well done

[@Ryfhoff]

Very good of you to do on Christmas. But why not just give them a working one? Saves them , saves you and work on it another day.

[@RobertSmith-ew1wl]

That's good of you that mate brilliant chanel respect

[@neddy1287]

Most likely the cold christmas fever got to the ps5. That a expensive lesson you should have went through the whole ps5 board and test everything but shot yourself in the foot by skipping a few areas. Here a tip for you phil take a picture of the board and mark up all the areas with voltages reading and flow direction that way you look at it on the wall than swapping boards every time you will lose track of everything

[@twizz420]

I don't know why Sony puts so much liquid metal on their chips... They use so much it's practically a liquid metal bath under the heatsink. You should only need a very thin coat, I used liquid metal under my IHS, between the IHS and cooler, and on my gpu and I never had a problem with it spilling out or anything even close. Certainly didn't need a sponge to keep it in place.

[@topcat3824]

Fair play phill nice job merry Christmas

[@TheCod3r]

Thanks buddy, merry Christmas to you and yours too

[@pbarnfield]

Just subbed after learning about you and then next thing you appear in my YT suggested! Also a repairer, gone from mobile to shop life not far from you, and now back to on the road with a home workshop in South Derbyshire. Whilst I do some repairs at board level, I do get some that I turn away console wise. Would you be interested in B2B on those? Do you do anything else like laptop & mobile board repairs at all? Also my name is Phil too!! 😂

[@Antonypacman]

Hell yeah good job man

[@mattschafer6291]

Hey m8,hope you and yours have a great time :)

[@TheCod3r]

Cheers buddy, we did (except for this PITA lol). Hope you did too