Sony "Couldn't" Fix This PS5 - Can I?

[@Ramenrubber]

I loved this video. I don't have the knowledge or experience working with electronics like this so its really fun to see your trouble shoot, tear down, strategize, rebuild, test and double test, and then pop the champagne. Cheers on another successful rescue!

[@Tronicsfix]

Thanks for the comment! I appreciate it. Glad you enjoy these.

[@Sacren365]

A legitimate reason for why they deemed this un-fixable is the lack of an IPC certified employee. At my job I’m currently in the repair department and I get several boards with torn pads get thrown out because of torn pads. While my coworkers and would love to fix them, the company can get a pretty fine if we get caught doing certain techniques that we are certified to do. While it could be that they just wanted to make a quick buck and sell the guy a new console, there is a chance that their repair dept. would’ve really wanted to fix it but just is not allowed too. We’ve been trying to get sent off for training to get certified for a year now, but the company doesn’t think it’s worth it to send us away for two weeks while spending thousands of dollars on the class and even more for housing and food.

[@KamenRiderBlackSun]

SONY: Congratulations your PS5 is now Digital Edition

[@samirabdala6726]

XDD

[@Tronicsfix]

Ha, ha, that's hilarious!

[@mehmetmetinbaki]

good one. I love dark humor, but actualy your statement is not true, if the disk drive is not plugged in the PS5 will refuse to boot.

[@12345.......]

Why would sony want to repair it when they could make someone buy another console?

[@Tronicsfix]

Yep, exactly

[@6reen6uy]

You what? less than two years in should most definitely eat that cost for optics alone.

[@silotx]

They are insanely greedy, they offer just one year of service here in EU and if it has the most minor problem they ask you 300 euro to get a refurbished console. I couldn't fix mine due to the GPU being faulty and Sony not offering any replacement parts. I got the refurbished console i am selling it and never getting a PS5 again until they change their stance goodbye Sony.

[@Lolp821]

I'd say it's something less sinister than that. I reckon it was likely too time consuming for them to complete the repair for what it was. They likely have a process of repair time vs the severity of the damage. They also likely have a contracted company doing the repairs.

[@DJProPlusMax]

EXACTLY! You cracked their code.

[@imaxvi]

Give Sony a training lesson? Definitely the best part of this video! 😂

[@lucasspeedy]

True! "Deal with it! 😎"

[@Tronicsfix]

Lol, glad you liked that part.

[@Ebolachicken]

sony is anti consumer they raise the price and don't want to replace simple cheap parts.

[@connorcrenshaw2967]

Solid fix, disappointed Sony did not at least offered to swap the drive for a fee instead of deeming this e-waste. I would have checked that the motor mounting screws on the gear train were tight. They looked a bit loose in the video, you might not have even needed a new motor.

[@F3N01]

As stated in the comment above, Sony pairs all of the parts of a PS5 together. If you swap out the disk drive, it wont work as it'll not recognise it as it doesn't have the serial code or something. Basically Sony made it that if there's a big enough difficulty to the point of soldering being needed, it's e-waste.

[@mehmetmetinbaki]

@@F3N01 be that as it may, but still Sony is capable of pairing new drive to existing motherboard or coding old drive's serial number to a new blank drive, but because selling an entire unit is more profitable than repairing broken ones they just refuse to do it. Please no body tell me that it is impossible, It is them who have done all thoose programing in the first place.

[@F3N01]

@@mehmetmetinbaki Oh no, I'm not saying it's not possible for them to do so. I know very well that tech companies really just want to make sure they're milking people for as much money as possible.

[@mehmetmetinbaki]

@@F3N01 Exactly, they don't care about customers, they don't care about enviroment. They only pretending to care when it is convenient for them. When there is a global crysis that raises the supply cost they say "we have share the impact and beacuse our cost has increased 5 USD we raise the price 50 USD" When crysis resolved and supply prices drop even lower than before they say "who were you again, btw our cost just droped half but our price will remain as it is"

[@mozzergaming4826]

I worked for Sony a long time ago, and never in the repair dept, but I'm pretty sure a customer would expect some kind of short guarantee on a repair carried out by a Sony repair base. No major electronics manufacturer is going to give a guarantee on a torn pad repair, that's why Sony have deemed it unrepairable even though a DIY'er can probably repair it...Steve himself has done repairs that "he wouldn't sell" for the same reason, to protect his brand and reputation...

[@ChloeKream]

As someone who works in the commercial repair industry I get why sony deemed it "un repairable" but to me this speaks volumes on why marrying the disc drive to the mobo is a terrible idea. If they didnt marry it this would have been an easy swap for their repair team.

[@Tomazack]

Not sure I understand what you mean, the disk drive is a separate unit with only a wire connecting it to the mb.

[@christianemerson4463]

@@Tomazack typically consoles have security checks to make sure the drive key (some form of encrypted GUID) is the one that is flashed to the boot sector of the console, if you swap the drive the console will either not boot or not allow the drive to work because it does not recognize the dvd key. They do this to make it more difficult to flash custom firmware to the drive allowing you to play rips of pirated games...although also makes repairs much more difficult

[@DXHatakeKakashi]

@@Tomazack that's not the problem the firmware of the drive is encoded into the firmware of the PS5 mainboard. Due to this you cant swap out drives sadly

[@jarednewton6465]

@@Tomazack The disc drives are hard coded to only work with that motherboard meaning that you can't just put another one in. The Xbox 360 was the same way. I had to desolder the board on my broken drive and solder it on the new drive so it would work again.

[@Khloya69]

Console would work fine if you didn’t buy games on discs lmao. Broken disc drive ≠ broken console.

[@69DevilDriver]

Thanks to you I've been encouraged to unsolder and solder some things that I've been unable to do before. Thanks for all.

[@jackmadiaga8907]

Watching your videos has helped me so much especially since I started my own repair/flip shop. A lot of your tricks I use almost on every repair with the most common one is cleaning the memory reader by putting alcohol on the card then putting it on then off again on the slot.

[@Nimbus12]

I found it amazing that you could turn the worm gear with a toothed gear. That locks up 99.9% of the time.

[@RedPillAlways]

I went ahead an got that pro tech ifixit kit.. Since I now have a PS5 and XSX this will be great for taking it apart routine maintenance and cleaning

[@ziggy4465]

I am wondering why Sony would decline such a simple repair, but based on the comments…it makes some sense. If Sony is having retention issues with qualified repair technicians, it makes sense. Not a lot of people like doing the soldering required (I found this out first hand with my Xbox). I do feel that it is very inefficient to marry the board on the optical drive either system board, creates more problems for the company that could have repaired, rather than replace (if it was still under warranty). There are a lot of things that one company will deem unfixable that can be fixed, but it requires two things most companies lack today…time and skill. Great to see that you were able to get it working again. So I mentioned an Xbox in the comments above. Since it was out of warranty, I chose a local repair shop to fix it. The sign in the window said, “we fix game consoles”, so I believed they could. Had my machine for a month, tried to charge me more for the repair than it cost for a new one, complained about having to solder (their outside repair expert was having trouble doing it), returned the machine to me with stickers & permanent marker writing on it (had to scrub it off with a Mister Clean magic eraser), and scratched the heck out of the case. I paid $100 for the 30 day repair. I used it once and it broke again (the drive didn’t even sound right. Lots of whirring). I ordered a replacement and did the repair myself (after watching one of your videos) in 15 minutes. The soldering wasn’t pretty, but was better than what they did and was functional. I got another year out of that repair and then I ran into an issue securing quality parts (because the series s/x were in development), so I purchased a new Xbox One and still have it. Will probably replace this year with a Series X machine. Thanks for sharing.

[@blazinthat7439]

I almost learned this the hard way after removing a broken disc drive. Threw it away and when I started the system back up it tried to update but couldn't, lucky I was able to fish it out the trash and it wasn't nasty. Couldn't believe they would do something like that.

[@nizemee729]

I just love watching you put big companies to shame. Brilliant work as always !

[@adzmitch]

I used to work in a factory repairing PS3's, it seems ridiculous that they couldn't fix this with a refurbished disc drive. We had all of the software etc to pair the bluray/motherboard so that shouldn't be a problem.

[@siliconalleyelectronics187]

Using some wick or pad strips to rebuild mounting points works pretty well when you don't have nice large open ground planes to solder to

[@nightbirdds]

I see that Sony's repair people are just as good as Apple's.

[@rayclark9643]

Sony probably didn't want to fix it as the problems with the drive was customer caused and not a failing of the hardware on it's own. Still even If they didn't want to fix it you'd think that they would have offered the customer the option of installing another functioning drive???🤔

[@jbtec5730]

Great job Steve! I hoped to see you opening that motor just for the sake of curiosity, maybe in a next opportunity, that would have been fun to watch!

[@suzisaintjames]

12:30 instead of the white swipe from one clip to another, I like it when you snap your fingers and like magic it's put together! But that's me! 💖🌞🌵😷

[@Randomstuff77654]

I am amazed how you can remember where everything goes

[@zodiac_blue9116]

RIP Sony repair! Great video as always. Very thorough and well explained.

[@chasefournier]

@0:43 thug life steve!!! i LOVE it :)

[@Macazian]

I think Sony deemed it "unrepairable" due to the fact that the service/repair depot operates like an assembly line to only swap components for high volume repairability service. Most OEM warranty service depots, I believe, do this to save labor costs. E.g. One certified technician can can have a backlog of 20 consoles to swap parts then bench test multiple consoles. Since swapping components is much quicker. If they took time to do soldering on one unit and testing and ABA cross-checking, there would be a backlog of console awaiting swapping parts and testing. I think service depots find the most efficient (leanest) means of repairs with quick turn around, which in this case is quick parts swappage and then testing in volume per bench to be the most lean and cost effect and driven, resource-wise.

[@Po101080]

Nice! Ya as others have said, "unrepairable" is just their way of saying its not worth it in terms of the time/cost efficiency for them. They're just in it for the money, you're in it as a passion :)

[@lbdjthethird1240]

Digging the game show vibe opening.

[@marcinblee100]

Wow you goes above and beyond, great vid👍

[@heyyogabe]

always love watching your videos, it’s fun watching you explain and talk about the things inside the consoles.

[@thegreatfulgamer5749]

Man! I learn something new every video. Great work. Your an inspiration

[@csPinKie]

11:17 looking at you trying to get the worm gear spinning hurts. worm gears are supposed to go one way only, from the snail to the wheel, not the other way around

[@GivenLizard386]

You are very talented and have a lot of knowledge 😱 I would not be able to even re asemble my console and making it turn on 😅

[@McBryh]

You really are the best in this kind of job. I watch a lot of youtubers but bro, you're the best by far. Greetings from Cuba🇨🇺✌🏻

[@kgrayman]

Glad I'm sub to this channel. Enjoyed this vid

[@kuanglee4149]

love the editing with the disk drive noise lol.

[@Tronicsfix]

Lol, my editor is awesome!

[@olewornhat]

I have had that tool kit for a couple years now. It has everything I have needed. If you don't have it, buy it.

[@jrschelo]

You are a master Great job

[@DanielsGameVault]

Clearly manufacturers DON'T want to fix stuff because their primary goal is to sell new units...they might as well not even bother to offer repair services to begin with, basically saying "nope - buy a new one"....

[@TheAngelwaqar]

Great video brother. :) another one saved! Love your videos!

[@CannonKnight]

I would say Sony should start sending all its broken PS5s to the TronicsFix shop, but I don't think they can afford him.

[@n.dpendent1364]

Piece of cake! Great work!

[@w1ze07513]

Very satisfying watching these repairs. The thought process on troubleshooting from beginning to end is great.

[@zxmrmayhemxz8191]

13:19 bad ass ngl. Great video as always..

[@MyklBlue69]

I believe that makes you a bona fide master of tech repair! Superb job as always Steve! Well done!

[@f3rns]

Love the attention to detail. Amazing.

[@Xello99]

I'm guessing they deemed it "not worth to repair" right? I mean surely they would be able to repair it. It's probably more a matter of cost effectiveness. Very cool video though, keep it up :)

[@exclusiveaccess85]

Excellent video man you know your stuff

[@Vash16xli]

Another great repair video. I had to replace my whole motherboard for my PS4 pro because the USB ports died somehow. Thought about sending it to Sony but then I came to my senses and just bought the part and fixed it myself.

[@amalidbella]

this guy give me the courage to open my ps3 and clean it , i was super nervous , but i did it , and of course i end it up with some left over screws , but the ps3 worked at the end

[@PescaitoFrito]

I'm always curious if a play station 5 cost around 500-600$ how much would cost to a costumer to fix this through specialist like you TronicsFix?♥ Cheers and thanks for your time in reading my comment Edited the comment just to add few words You are incredible man, I'm mesmerized with your work, so much talent, i'm right now at 9:54 minute, watching, cheers again haha.

[@arbi1202]

great videos i always enjoy your electronics repairs

[@williac100]

That was a complete violation at the end about how Sony should call this man about some special training🤣😭💀

[@Tronicsfix]

Lol

[@KnightzANT]

Tronics, you are an absolute LEGEND !!!

[@scotthallgv]

If he sent it to SONY...why the heck didnt they just replace the board? I mean, do they NOT have pieces to fix their own consoles?!?!

[@AceSolomon94]

0:40-0:44 That's right Steve! *FLEX!* 💪🏽😂👏🏾👏🏾👏🏾

[@10p6]

That power connector should be through hole, or have mounting posts that go through the PCB for strength. Sony probably saves a fraction of a penny using the surface mount.

[@EmergencyChannel]

One penny over 100 million consoles is a lot of money.

[@GlennPierce]

@@EmergencyChannel And if its through hole it probably would have to be added manually after the pick and place / soldering all the surface mount. So a lot more than a penny.

[@cheetoritos]

Surface mount for these kind of connectors is pretty normal. Usually they will do through hole for bigger connectors, or ones that they expect users to be stressing a lot (think USB charging port on a controller or something).

[@barryinglaterra]

Even the PS1 used surface mount connectors for the CD drive, and they ripped off the pads just as easily too.

[@TwoTall1988]

today I learned that if a Sony repair center breaks something during a repair attempt the device becomes unrepairable.

[@OcmeoXoHgPo3]

Excellent job! 😎👍

[@J3rs3y_G1rl]

The flex on Sony was so boss. 🔥

[@magnetohex703]

This guy is the man!. Good job man!. He fixed it! Bravo good video. 🎞🎥👏👏

[@Adeptzed]

Always thorough in the repair videos, TronicsFix. Love it. You do an awesome job. Sony, take note (or don't)!

[@RedThunderBird02]

If my ps5 ever breaks or something, I'm sending it to this guy

[@12345.......]

He recommends shanefix since he doesn't do customer repairs any more.

[@Tronicsfix]

While I don't offer repair services I highly recommend shanefix.com

[@SolKnightt]

@@TronicsfixCan you recommend anyone who could reball an original PS3 please? 🙂 Doesn't look like shanefix does anything older than PS4.

[@Tronicsfix]

@@SolKnightt I wish I could but I don't know of anyone doing that service. Sorry

[@DiGiTAL_S80]

@@SolKnightt check 'Computer Booter' channel, he offers this service, his channel has 2.1k subscribers so you don't go to the wrong channel

[@MrLaneSir]

Hey TronicsFix, great job with the PS5. Love your repair videos. I’ve learned a lot. So much work that goes into a repair. Sony couldn’t repair it but you could. You’re da man. Have a great weekend. Keep up the great work.

[@richardbriansmith8562]

Awesome Video Awesome fix tronicsfix

[@RalonsoF1]

Soo good!! Impressive work, dedication and love towards the product! WOW! Sony, YOU learn from it, won't you?😉😉👍👍

[@derrantas]

Top Video 👍🏼👍🏼

[@Tronicsfix]

Thanks 👍

[@saqibaliofficial6177]

u r the most savage yet the most kind person on today's internet.

[@Scitch87]

If you don't have enough material left on the board to solder the mounting pins to you can (sometimes) try to use a bit of desoldering wick/copper wire and solder this onto a bigger part of the board. Then just "fill" the desoldering wick and solder the mounting pin directly to the wick.

[@mikesenesouk531]

That's what I was going to recommend as well.

[@VaporGame404]

cant you just scrape a bit of the trace and solder a wire from there?

[@mikesenesouk531]

@@VaporGame404 The anchor point on the left was what we're referring to. Where it's weakest. But the middle pins, yes you'd just scrape off the traces and solder wires to them. He didn't show that part appartently.

[@vikranttalari0000]

The smooth and buttery sound of the disc drive

[@davc6879]

That cookie messed up so much lol

[@pabloswimmer927]

Good job pal 👍

[@Tronicsfix]

Thanks 👍

[@oherman]

They could've fixed it by replacing the disc drive module and called it a day, and refurbish that drive with the ripped pins with a new pcb. Sometimes they really don't think things trough when they declare it unfixable.

[@mehmetmetinbaki]

Actualt they thought it through, but because selling entire units is more profitable than repairing broken ones they just refuse to do it.

[@kikihun9726]

If you add a little wick rectangle to the holding pads, it will be more solid.

[@Tronicsfix]

Yes, that can work great but there just wasn't much room to work with here. Also, wick is pretty thick which would have made the port stick up pretty high which would have weakened it more.

[@kikihun9726]

@@Tronicsfix i mean on the sides where you can't solder the port to anything. Like a holding bridge.

[@boomhildas]

Sony needs to hire this man

[@sandpiper1515]

Important, Worm gears do not like to be driven backwards. Sometimes they cant be even.

[@Tronicsfix]

Most worm gears don't work at all backward. I'm guessing some worm gears can be designed to work backward.

[@Mik_S]

I was going to say the same thing but looking at the other gear it is a helical gear so that can drive a worm gear. I think there must be some wear on the teeth of the gears that prevent them meshing correctly, or the worm gear has been pulled off the shaft of the motor a bit, I can't tell tho.

[@Buckdodgers]

Bruh, you're a Tech GANGSTER!!!

[@evilmissf]

You're too good for Sony lol they'd never want someone with your set of skills if they can convince someone to buy a new one instead, we need to go back to the good old days of repairing stuff x great video x

[@sinasinahm]

Lmao😂 the edit when you put the disc in 😂

[@psylencecy]

Did I miss something or...could Sony just have replaced the entire disk housing and the torn ribbon cable and call it fixed? I mean, assuming that they couldn't fix it... Edit: The replies I got below are correct, the disc drive is married to the board so a simple replacement of the disc drive would not be possible.

[@dantenage9687]

That would actually require yo replace the whole motherboard, so you did missed something

[@supawiz6991]

@@dantenage9687 How do you figure the whole motherboard would need replaced? The broken connector was on the disk drive board which is part of the disk drive..replacing the disk drive should have been something somy could have done.

[@Leseratte]

@@supawiz6991 The disk drive is "married" to the motherboard. If it's flashable memory and repair shops can't do that because they'd need Sony's root keys, Sony could have done that. If it's actually some OTP / ROM memory, then even Sony can't do that.

[@supawiz6991]

@@Leseratte Ah ok. I didn’t know that. Looks like its an anti-cheat/anti-piracy measure…though still pretty stupid since it makes it so you can replace it on your own.

[@iamsteezze]

Kids are very creative when it comes to destroying things. This is thought of playing a cookie game by inserting a cookie in the PS5 disc tray. Nicely thought 😂

[@romancillo]

Amazing toolkit i cant buy one 😄😔 good work mi friend

[@cutterhicks7203]

Damn, that shade thrown at Sony was HARD!

[@arnoldwalt4962]

Nice work brother. Hope one day I will be like you

[@wildgrowthnature]

At first I didn’t like you. I thought you were ugly and your voice was annoying. However you’ve grown on me. Your knowledge and ability to not only fix electronics but make it entertaining is amazing. Big fan and you’ve earned my sub tenfold. Look forward to your videos now!

[@norliasmith]

So from what I can tell some worker at Sony broke the connector, and then gave up on the repair.

[@stephanelsner9391]

you could also secure the connector with some epoxy

[@milkman2724]

This will be a good one!! Will watch it after I get off of work!!

[@Adriel_Aviado]

You're a beast bro!!!!!!

[@qoopz1618]

I kinda dont understand why sony deemed this console unrepairable. I mean sure they dont do a trace repair, but they could just replace whole disc drive.

[@dantenage9687]

And motherboard for that matter

[@Donut0389]

PS5 disc drive is married to the motherboard. Same deal on Series X. Drive goes bad, your console becomes digital only.

[@qoopz1618]

@@Donut0389 I know but its sony, they made it a thing. If they dont have a tools to do that, then who does?

[@Donut0389]

@@qoopz1618 Personal electronics with married hardware all have that problem. For consoles, the hardware is married to keep people from messing with said hardware and potentially causing security problems for the console manufacturer. Xbox One does it. PS4 does it. PS5 and Series X do it. Keeps you from being able to jack in any disc drive you want, which as stated before can cause security issues for Sony and Microsoft console systems. iPhones have done it for ages though Apple takes it WAY too far and uses married components to milk customers of all their money when something breaks, going so far as to pair phone batteries with phone motherboards.

[@qoopz1618]

@@Donut0389 thats not what Im saying. I know why its married and why you or me or any 3rd party shop cant re-marry it to another board. But SONY itself should be able to do it, its them who makes that device so Im sure they have tools to do it.

[@DeepThought420]

LMAO 🤣🤣🤣 One day Sony will use your videos to train thier employees! Thanks for the awesome video!

[@Tronicsfix]

Lol

[@BlindManSees412]

I never see you adding solder. I don't see you press a solder wire against the gun. Where does you solder come from? What am I not understanding? BTW, I love your videos. Thanks for all the education. The other day I taught my son how to take apart and clean out our old busted Xbox controllers. So far we've rescued two.

[@roland-d5050]

Sony could'nt ----> Sony didn't want to. Nice video

[@kalid3005]

You are very good 👍 👏

[@electronicengineer]

Awesome!!! "I'll give you a little training Sony" Hahahaha... lol. That was PRICELESS Steve!!! Keep up the great work sir.

[@Old_Grey]

This bloke is brilliant 😊

[@nextaire]

Sony repair are carbon copies of Apple's "Geniuses". They are like: Just buy a new one.

[@Tronicsfix]

Yep

[@loganc4233]

Thanks!!

[@McCuneWindandSolar]

why don't you get some copper sheet, like what we had in the marines to repair a board. The copper trace was cut out and re glued to the board, using UV activated glue some times we had to cut out a burn spot fill it and once again re glue the traces ect and those are soldered to the old traces.

[@mgsalmon79]

I’d really like to see a cross over episode where TronicsFix attempts to repair a mobile phone torn down by Jerry Rig Everything.

[@ifohancroft]

How do you keep the tool roll of your iFixIt Pro Tech Toolkit so clean? P.S. I love your videos!