I.T Support / Help Desk Interview Questions

[@tkthrowback2345]

Just got my Help Desk job offer Christmas Eve. HR called me with the official offer to have good new to break to the family. They didn’t tell me it was going to be a hybrid work from home schedule. Very good gig. Blessed

[@202WinkProductions]

Congratulations on your offer !

[@bntin1481]

Did you have previous knowledge in it

[@Buff_Marksmen]

Second Interview in 2 hours for a position that could change my life. Thanks for all your tips. I'm beyond nervous

[@202WinkProductions]

How did it go? Thanks for watching BTW!

[@Buff_Marksmen]

@@202WinkProductions I GOT THE JOB! thanks so much for your video!

[@venum7603]

@@Buff_Marksmen 2 hours from mine too damm .

[@Buff_Marksmen]

Good luck!

[@venum7603]

@@Buff_Marksmen thank you

[@lyteswitch]

Adjusting the resume to reflect the job you're applying for, that's the BEST advise!

[@202WinkProductions]

Absolutely! Thanks for watching ! Gotta get it how ya live 💯🫡

[@ExpHosed_]

I have an interview in 2 hours. Nervous as hell. Thank you!!!

[@202WinkProductions]

You got this ! Best of luck !

[@auamatt]

I have one in 30 min 😢

[@202WinkProductions]

@@auamatt you got this!

[@AgentWillMoney]

Did you get the job?

[@angrysocialjusticewarrior]

@@AgentWillMoney They didn't respond, so I'm assuming they didn't get the job.

[@Jerry-cc7rd]

I recently graduated with a degree in IT and security, and my advice to people going to college is to ask questions and build relationships with your professors. Also, try and get at least 1 or 2 internships, it will make your life much easier once you graduate. This is advice i wished i would have taken myself.

[@202WinkProductions]

Thanks for watching

[@mercster]

That sounds like work... rather, tell them you had "three or four of them big white computers from back in the day in the basement" when you were a kid. Apparently that is a qualification for IT helpdesk. 😂

[@TinWinkle_nutkins_the3rd]

Man thank you for keeping it real. I've have an interview next week and I'm so nervous and been watching videos to try and build my confidence.

[@202WinkProductions]

Thanks for watching & best of luck 💯🫡🎬

[@Aster_Risk]

My husband and I have been studying the COMPTIA A+ together and we found your channel while looking up Help Desk stuff. Your videos are great, and I love your personality. He has an interview for a Help Desk position soon, and I'm going to have him watch this. 😀

[@202WinkProductions]

Big ups to both of y’all for studying together ! Y’all got this ! Best of luck to your husband on his interview ! Thanks for watching !

[@salmarob25]

@@202WinkProductions Do you have your CompTIA A+ ? If so, do feel like someone needs it to get into the helpdesk field?

[@Dontfollowtree]

@@salmarob25you have to have it they wont even consider you

[@NovaDoll]

@@salmarob25 A+ is a joke. You don't need it for IT. Some places might want you to get it. Its a complete waste of time for the people I've known who've taken it.

[@mercster]

Tell them you had "three or four of them big white computers from back in the day in the basement" when you were a kid, surely you will get the job.

[@FashionableNerdsPlanetEarth]

🔥🔥🔥 I’m pivoting to tech thru our DC free certs-- and lemme tell you’ll- I immediately knew this was my DC people 😂✨👩🏽‍💻🧘🏽‍♀️

[@202WinkProductions]

Congratulations on starting your tech transition! & Yes I’m doing this for the district 🚀💯🤣 I love when my people can tell we come from the same City cloth

[@MrJoelouis24]

Thanks for starting the I.T video back. I used your first videos to get my first I.T job. Thanks again.

[@202WinkProductions]

Welcome! One day I realized it did good and said to myself “ make more duhh”😂

[@thedefensecoalition]

This right here came in clutch right when I needed it. In a non boring way of telling what I need step for step. Thank you!

[@202WinkProductions]

You're welcome! Thanks for watching

[@thedefensecoalition]

@@202WinkProductions no doubt! Loving the content and I’m subscribed!

[@arkaneinc1]

i know this is an older video but wanted to say thank you for answering openly and honestly. Didn't feel you were selling something you don't believe in. I'm subscribed up and binge watching your content now. Thank you.

[@202WinkProductions]

Thank you for watching and subbing . I try to be as real as possible for ever its benefit . Welcome

[@bypass2370]

I passed my two interviews and I start Monday! Thanks a lot for your videos!

[@202WinkProductions]

Great job!

[@202WinkProductions]

Congratulations!

[@Slushkin]

I have an interview tomorrow and was very nervous. Thank you for making this video! I know it was probably quick to make but you are helping so many people by putting it online. I felt more confident after hearing what you said they might ask, there wasn't much I had to worry about! Definitely will brush up on everything and make sure I can talk effectively during the intereview. Thank you again miss 202!

[@202WinkProductions]

Glad it was helpful! Best of luck ! Much love and appreciation

[@Slushkin]

@@202WinkProductions I got the job! Thanks you again im stoked to be a part of IT

[@202WinkProductions]

@@Slushkin CONGRATULATIONS 🎈🍾🎉

[@williamskog-p9l]

congrats

[@henryijeoma]

congrats man. What questions did they ask you?@@Slushkin

[@beencouraged7415]

I’m possibly will be starting IT help desk the beginning of the year however I have no IT help desk experience so they are looking to train me for for the position Sis I appreciate the videos and know GOD has much more in-store for your life

[@202WinkProductions]

Wishing you the best of luck on your IT journey , thanks for watching !💯

[@fenhyste662]

Thank you! I haven't had an IT job but been in college a couple years and have a networking specialist associate so far. I'm preparing for at least a helpdesk role sometime soon, and the interview process has been scaring me. These example questions are far less scary than I thought. Def need to brush up but I recognize the process for a lot of the questions

[@202WinkProductions]

Thanks for watching ! Best of luck ! You got this🎬💯

[@BadKarma_x2]

I had my first ever interview for IT Help Desk, even though none of the questions you gave was on it but you were really helpful. I got it in my first try i am not going to lie it was pretty tough because i was not expecting these questions if anyone needs em here they are: If your system is running slow what would u do? tell me more about ur experience with ticket systems? what is a vpn? if a user has a problem sending an email, but can login in to anything else what is the problem? tell me about a time you had a disagreement with a colleague ? tell me about a time you had a poor work decision? tell me about ur experience with active directory and what it is? tell me about your experience with citrix tell me about yourself? what did i do at my previous job, or why did u leave? what are some window key shorcuts? what is multitasking in your own words? Hope this helps anyone who sees it!

[@202WinkProductions]

I will pin this comment , thanks for sharing

[@Okaf0r]

interview in 5 mins for my first IT job. Thanks for the tips

[@202WinkProductions]

Good luck!! Let me know how it goes !

[@esahoosa]

I interviewed for a Cloud Engineer role and was unfortunately under qualified but they liked my attitude and energy! My interviewers set me up with an IT Specialist interview next week, wish me luck! Thanks for this video, super helpful and to the point! Disclaimer: This will be my first job in IT, I’ve have a background in banking and medicine.

[@202WinkProductions]

Best of luck!YOU GOT THIS! Let me know how it goes 💯🤝🎬

[@jacobharris954]

Did you get the job brother

[@SKiIiPPPER]

Did you land the job?

[@aporiastudios3918]

Awesome motivational video I say too. Watch this before any I.T. interview and feel motivated watching this video🎉

[@202WinkProductions]

You got this!

[@jnelly3426]

“I’m over 20yrs old. I like crabs.” 😂😂😂😂😂😂😂

[@202WinkProductions]

🤣🤣🤣🤣

[@tunedelaghetto]

Came across this getting ready for an interview I got later today which is for a spot in DC funny enough, its dope to see people like me in these spaces.

[@202WinkProductions]

Much love and appreciation! Best of luck on your interview you got this!

[@trishvinola503]

I have a service desk interview tomorrow. The first interview I had was couple months ago and didn’t get the job. Watching your videos calm me down cause I be feelin like I’m not competent enough to get into tech

[@202WinkProductions]

Thank you for watching , how’s the interview go?

[@trishvinola503]

@@202WinkProductions I was super nervous I blew it :(

[@therobustmole1137]

@@trishvinola503 Same

[@l.j.2917]

I love working with older people too 😊 I have my first IT interview tomorrow morning and I am so nervous! But I’m glad I came across your video! Much love! 🤙🏽✊🏽

[@202WinkProductions]

I’m glad you came across my videos too! Thanks for watching and supporting

[@jb4917]

When I heard the DC accent, I liked the video. When she said 'jih like', on muvas I smashed the subscribe button lol.

[@202WinkProductions]

Welcome ! Thank you for subscribing and recognizing the city lls 💯🎬🫡

[@marion_heir]

"I'm 20 years old and i like crabs " LMFAO good vid

[@202WinkProductions]

😂😂😂 thanks for watching.

[@Jdonaldson901]

Appreciate this prepping for an interview leaving Accounting trying to career switch to IT in a role of IT Support Associate glad I came across your platform 💪🏾

[@202WinkProductions]

Best of luck! How did it go ? Thanks for watching 🎬💯

[@Jdonaldson901]

@@202WinkProductions it went cool was with the school system here in my city. My close friend mom was doing me a solid honestly they end up going with someone who had a degree and cert for position which was cool some of the stuff regarding networking I had no clue about but I learned a lot and what I need to focus my studying on as well

[@sailor1566]

I have an interview in 2 days ive been brushing up on server install and maintainance, mysql, but these questions and the forwarning of a panel interview are saving grace i didnt even think it might be a panel interview. Thank you for the tips and practice questions wink ❤️❤️ Edit: new phone+fat thumbs= horrible spelling lol

[@202WinkProductions]

Glad it helped! Thanks for watching ! You got this! Best of luck !

[@angrysocialjusticewarrior]

Isn't that a task meant for the network people? But anyway, its been 1 month since you made this comment, did you ace the interview and get the job?

[@sailor1566]

It has, im so sorry i kept mesning to circle back but have so busy😊, i got the job that interview was cake. 😁❤️, im part of the help desk crew at the hospital here, currently ive been training on 2nd shift, 2pm to 1030pm soon ill be on 3rd shift 1030pm to 7am, eventually ill be learning how the on call work by my self 7am sat to 7am mon...so far with the exception of password resets and account unlocks its like working as a repair agent for geek squad again so not really different except for learning the new software systems. lots of opertunity for advancment and branching out with in IT, networking, programing, even administration, travel pc tech (they go to our networked hospitals in surrounding counties) the hospital will even reimburse for comptia a+ and other certifications. This video was extremely helpful and made all this possible❤️❤️

[@flagshipfusion]

You got me this job for sure… Followed your Advice … I got hired recently

[@202WinkProductions]

Congratulations 🍾🎈🎊

[@flagshipfusion]

@@202WinkProductions thank you … I appreciate you .. Keep up the good work.

[@Sci-Fi_Fan296]

I have a help desk interview tomorrow. Thanks for the tips.

[@NYRFAN75]

Watching in the parking lot of my interview!!!!! Wish me luck!!!!!

[@202WinkProductions]

You got this !

[@kamarbrown5660]

I appreciate the I.T content. Have you consider making an update "Day in the Life of an I.T Support " video ? You can make those type of videos 3 or 4 times a year and it will get views because we understand thing changes in TECH.. Maybe also talk about your current workload ......is the workload slower during (the end of the year).. Just sharing some ideas. Salute

[@202WinkProductions]

Yes , I have over 3 day in the life videos . Definitely will talk about the work load, it gets light around this time of the year. Thanks for watching!

[@evansdarien5125]

See this is such a good video that’s the thing about IT it’s so many opportunities but you just have to excel at one thing.

[@202WinkProductions]

💯

[@DHOPZ]

Have my interview tomorrow after finishing my A+ and currently studying for my network+ Thanks for this!

[@202WinkProductions]

You can do it!

[@alast1740]

Thanks for the helpful information. You seem like a smart/chill person to work with!

[@202WinkProductions]

Welcome & thanks !

[@DorkToshio]

u so dope for. this, got a interview 2 hours from now appreciate you so much

[@202WinkProductions]

Best of luck and thank you!

[@mj8931]

Thank you. I have a help desk technician specialist interview Friday and im nervous because i only have schooling

[@202WinkProductions]

You got this! Thanks for watching

[@gabz114]

Thank you! I appreciate you for uploading this.

[@202WinkProductions]

Thank for watching

[@evansdarien5125]

Yea I been working on my Google IT support and A+

[@202WinkProductions]

You got this!

[@scroogemcj7851]

Yes. I appreciate your uploads too! You got my sub.

[@202WinkProductions]

🙏🫡Much appreciated

[@kyordannydelvalle523]

I am not into IT. But at least it help me how to conduct while being interview. Mine is for a junior quality engineer.

[@202WinkProductions]

I’m glad this helped

[@kelseyokuesa18]

I got an interview soon. Thanks for this video prep!!!

[@202WinkProductions]

Good luck!!

[@warriorclassmedia]

Word. Needed these. Thanx

[@202WinkProductions]

Welcome

[@Unknown-je2fn]

They just emailed me saying i’m going to have an interview by a panel of three people. The nerves are killing me right now

[@JJFlores197]

I know the feeling. When I interviews for my IT tech position almost 5 years at ago at a school district, it was a 4 person panel. I was not expecting that and it was nerve wracking. Luckily, all the interviewers were very nice and made the experience more comfortable. I think you'll be fine.

[@Unknown-je2fn]

@@JJFlores197 Mines is a school district too! Do you remember any of the questions they asked you?

[@JJFlores197]

​@@Unknown-je2fn My interview consisted of 10 questions I believe. Each interviewer would take turns asking questions. I don't remember them except for 1 which stood out to me. It was a list of 4 scenarios. I had to rank in what order I would attend to each scenario and why. I don't recall the full details, but it went something like: Consider the following 4 scenarios. Rank each scenario based on priority and why: 1. The school principal is having trouble printing. 2. The school secretary is getting an alert that her computer has a virus. 3. A student can't find his work that he knows he has saved. 4. A teacher is having trouble taking attendance on the SIS (Student Information System). In short, I answered: 2, 3, 4, 1 2. Virus problems (or suspected virus problems) are a high priority since they can affect not only the computer but they can propagate across the network. These support tickets take precedence any other support ticket. 3. I know as a student it can be very frustrating when you know you did your work but can't find it. Its possible the student saved it in the wrong location and didn't realize it or maybe he deleted it on accident. We can usually try to recover deleted files or figure out where they may have saved to. 1. Even though the school principal is an important person and we usually like to make sure they're attended quickly, printing is not that important in the overall scheme of things. If the document she needs to print is important, she can send it to a secretary or assistant principal and they can print it off for her in the mean time. I will eventually work with her to figure out what's going on, but there are objectively more important things to work on. 4. From what I recall as a student at that same district, I know teachers can take roll after class is over or they can call the front office and just tell the secretary which students were absent. In some instances, I've even seen teachers just note which students were absent on a piece of paper and either take it to the front office or have a student take it. This is the lowest priority ticket to work on as it is not critical in the overall scheme of things. I know this was long , but hopefully it was informative. Every place has different interview processes. But hopefully it gives you an idea of what to expect. And if they ask you if you have any questions regarding the interview or the job, ask something. That makes it appear that you're genuinely interested in the job. Good luck!

[@202WinkProductions]

YOU GOT THIS

[@bonedyone]

dam im in jersey just starting out, got an in person interview but they only starting at 18/hr.... but i need the experience.

[@202WinkProductions]

Get the experience, find a interneship

[@pinkbalem]

yooo thank you for this content fr!! i'm about to have an interview tomorrow and im nervous af. hope everything goes well

[@202WinkProductions]

You can do it! You got this! Thanks for watching !

[@itscollysworld1389]

I have a interview in a few hours, thank you❤❤❤

[@202WinkProductions]

You can do it!

[@oneilstoast3896]

Have an interview tomorrow… So nervous about this.

[@202WinkProductions]

You got this !

[@oneilstoast3896]

Passed the interview and got the job! Let’s gooo!!! you the best out here!

[@onmyway6818]

Thank you 👏🏽

[@202WinkProductions]

Very welcome 💯

[@ccxfrank109]

Can you make a video of past situations you've had when somethings came up and you had no idea what to do. Unless you have already made one. Did you send it to L2 after doing your research? That is what I see myself doing once I land a job. Would be nice to see what people do that are alrdy in the game. Thanks!

[@202WinkProductions]

Yes I will make this video! Such a great suggestion ! Coming sooner than soon💯💯💯

[@SKiIiPPPER]

Thanks for the tips bro

[@202WinkProductions]

No problem 👍

[@BusyBodyB]

This was actually a good vid for ppl getting in field

[@202WinkProductions]

Much love and appreciation

[@marcelngale7863]

I appreciate ur inputs it helps us a lot

[@202WinkProductions]

Thank you, happy to help.

[@609STAACKS]

Good job

[@202WinkProductions]

Thanks

[@hectorlucero1094]

I have an interview tomorrow, did you get a lot of situational questions? Ex: “a customer calls saying their computer won’t turn on, what do you do?” What kind of question like that should I expect?

[@202WinkProductions]

Yes I had that exact question

[@MrPotScrapperSMC]

what if you never work a tech job would it be valid to cap on that resume a lil bit to cause im having no luck at all, i got comptia a plus and ccna. but i never worked a help desk role ive done some labs on AD using oracle VM. im really trying to change careers and shit its damn near impossible

[@202WinkProductions]

Correct , jazz that resume up to match whatever job your going for . I actually have a video on how to do it all kzbin.info/www/bejne/oZObpH2Lrridotk&feature=shares

[@zaquangrayse8874]

I have a helpdesk technician interview and I’m so nervous

[@202WinkProductions]

You got this!

[@zaquangrayse8874]

@@202WinkProductions I hope so this would change my life

[@andrewmartin9995]

@@zaquangrayse8874 Did you get the job?

[@リset]

Can I ask where/how you got experience? Self-taught at home or did you take courses? I’m learning on my own rn. Appreciate the vids

[@202WinkProductions]

Thanks for watching , I talk about how I got experience in this video --> kzbin.info/www/bejne/oZObpH2Lrridotksi=WLC3nNY1Jhu3UN38

[@OmaiReed]

Good Look !

[@202WinkProductions]

Hanks for watching !

[@リset]

Btw I’ll be sure to tell my interviewer I like crabs 😂

[@202WinkProductions]

🤣🤣🤣

[@jamarparker2760]

What do you plan on doing after that role.

[@202WinkProductions]

The cloud

[@seventh.alchemist]

What school did you attend? I live in dc too, tryna get this bag too

[@202WinkProductions]

Career Technical Institute, Vermont Ave NW🫡

[@JoshuaMcGowan-h9c]

The people wanna know .. I have a job Monday I will be letting you guys know

[@202WinkProductions]

PLEASE DO🤞

[@brianestrada1179]

big shout out u

[@202WinkProductions]

And shout out to you !

[@feretiuti2550]

Are you planning to study for some certifications in the future?

[@202WinkProductions]

I was then the pandemic hit.

[@Heirofheavenn]

Can you drop some acronyms in the chat they ask for

[@202WinkProductions]

www.marconet.com/blog/top-20-acronyms-for-common-it-service-terms

[@michaeljimenez7283]

i got an interview tmrw wish me luck

[@202WinkProductions]

Best of luck

[@Simon-beast]

im 20 years old and i like crabs - me in my interview

[@202WinkProductions]

🤣🤣🤣🤣🤣

[@hmone4890]

Whats the starting help desk salary for most??? Is 58k accurate?

[@202WinkProductions]

Varys by state

[@bypass2370]

7:00

[@310MANRUTH]

Ok

[@the_canygod4197]

did you have to go to college to get this position?

[@202WinkProductions]

No, I did do a 6-9 month tech school

[@williamjackson1799]

Im trying to work for her

[@202WinkProductions]

🥇

[@JaneDoe-cf3vf]

What school did you go to?

[@202WinkProductions]

CTI

[@Joshcoshbagosh]

Can't answer interview questions if no one will contact me for an interview :(

[@202WinkProductions]

I have a video on why that may be happening. Check my playlist out

[@Things606]

They don’t care about proper grammar during the interview?

[@202WinkProductions]

You should use correct wording at an interview period .

[@jnelly3426]

@@202WinkProductionsI like the way you handled this. I read it defensively. You’re trying to help people and someone is being low key snarky

[@202WinkProductions]

@@jnelly3426 exactly while more than likely needing this info

[@mercster]

Yeah next time I apply for an IT job, I'll tell them I had "three or four of them big white computers from back in the day in the basement" when I was a kid, surely I will get the job.

[@202WinkProductions]

It worked for me … or just tell them your own life and don’t hate on mine .

[@tericasymone]

I have a interview in 7 hours

[@202WinkProductions]

You got this sis !💯

[@tericasymone]

@@202WinkProductions I got the job. Thank you.

[@202WinkProductions]

@@tericasymone congratulations 🍾

[@mackcross7054]

ρɾσɱσʂɱ

[@SodiqOlaniyi]

thanks for the vid mam. it's enlightening. from Nigeria

[@202WinkProductions]

You are very welcome ! Much love to Nigeria