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The Giant Defy Advanced had a Bottom Bracket insert that wasn't bonded as well as the calcified Lithium grease it was held in with. It is like the lithium grease dries out and expands to make a really tight fit. So tight that the bond between the DuraAce Bottom bracket and the shel was tighter than the shell and the frame.
We pulled it out with a PF41 bearing extractor and fixed it back in place with VUDU Glue from @easycompositestv. Their website is fantastic, has loads of spec sheets and info. The service was super fast too.
this is the glue we used www.easycompos...
The frame is over 5 years old, the owner does not have the original proof of purchase so a warranty claim would not be possible.