Inandon V5 PRO Troubleshooting + Factory Reset Instructions

This guide is for V5 Pro based systems.
If you're having reboot issues, song missing issues, crashing, KZbin not working, etc..... try our step by step guide !
YOU WILL NEED A USB MOUSE AFTER FACTORY RESETTING!! YOUR TOUCHSCREEN WILL NOT WORK.
Song Scanning (Fixes most issues)
Select Service - Settings - System Maintenance - Song Scan
Factory Reset (Last Resort)
1) Service - Settings - System Maintenance - Other Settings - Factory Reset
2) Plug in USB mouse
3) Change language back to english in Service
Touchscreen fix
4) Settings - System Maintenance - Other Settings - Setup System
5) Change touchscreen band rate to 9600
6) Update to latest firmware using our other guides
All Firmwares here: Make sure you check your serial number!!! Using the wrong number will result in a bricked system.
drive.google.c...
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BEWARE OF PURCHASING INANDON ON AMAZON and Ebay!
I have received numerous reports of fake drives, defective systems, and selling 5 year old hardware are new. These sellers are doing everything to slash prices and save money but the one who pays the price is the buyer. There are multiple sellers copying my listing style. Only the direct RPEG Electronics store product is mine and guaranteed with 1 year warranty and full customer support in english and NYC based. I know the low price are tempting but its not worth it get a old or broken machine. Please message me direct if you have any questions or just wanna chat about karaoke!
Purchase Direct from RPEG Electronics on ebay
www.ebay.com/i...
Or Message me directly for a better deal ! [e-mail]
Wechat: Magicray1028
Text: 646-705-4951

[@chadwu6816]

What does “Full net expression” do when it’s On?

[@florazeng3579]

Someone accidentally deleted youtube from the system but the app is not showing up on the app market. What do I do?

[@violetglx443]

Hi Raymond, thanks for the instruction. If you've already downloaded a few song from cloud to local, is the factory reset going to remove all the new songs? Also, each time you turn on the machine it updates the songlist -- are those "new" songlists removed as well? Thanks.

[@galaxypro7845]

I did a factory reset, got everything back except google and youtube. I'm currently on version: cv96x1_V4.4_2.19. I've tried almost everything and I can't get youtube loaded back on this box. Can you help me?

[@eddieng3075]

HI Ray From beginning my system no any problem at all, but i don't like the recent up grade setting , so I try to reset the system back to factory original setting. After i push the factory reset icon, my karaoke go to completely does't work at all, one rectangle bar appear on the center screen and no any responds with any touch, can you teach me how to fix it, thanks

[@paulteale6503]

How do you connect the mouse? I plugged in usb but it doesn’t show up.

[@ericlym4611]

Machine switch on. Unable to proceed. Every button does not respond.

[@gkknow]

The touch screen is locked. Can’t go to service menu. How can I unlock or re-enable touch screen? It also show message if I push button in the back of touch screen, hit “menu” then “auto” to unlock

[@raymonddai]

Use a usb mouse

[@goloben2734]

Thank you, Raymond. I will give your suggestions a try. If I understand you correctly, a faulty hard drive could prevent the system from giving out video output signal, right? Just wondering if you would sell a V5 Pro stand alone without the touch screen? And do you ship to Canada? Thanks.

[@raymonddai]

A faulty drive will prevent boot up, and yes I do sell the 503 desktop unit which is without a touchscreen. And yes we do ship to Canada , just add me on wechat : magicray1028

[@user-kw6my8rn7y]

My system wont boot up to the home screen. Just stuck on loading. Any suggestions??

[@raymonddai]

You either have a corrupted harddrive or a damaged motherboard . Repair is $400+

[@englean1756]

Nice instruction , are u a dealer for inandon ?

[@selinajustes2184]

Thank you so much

[@ignatiusli]

Hi Ray - thank you very much for this on the touchscreen issue! Will give it a try and hopefully it solves my issue after reboot. I have two mics but now only one mic works at any one time - I will have to turn one off for the other to work. Any suggestions on how to resolve this? Thank you!

[@raymonddai]

Both mics are on the same frequency , have to change one

[@ignatiusli]

@@raymonddai thank you so much for your reply! They are already on different channel and on different frequency but still it doesn’t work…

[@dellam000]

Thank you.

[@spiderboss825]

I just lost most of the songs. Anyway to recover them.

[@sonylean]

Thankful 😅

[@user-uw7tj5rp4m]

Hi Raymond, I just bought this system, but I am not able to make autio work. No sound comes out. Wound you mind to help me with instruction? Appreciated it!

[@raymonddai]

Where did u purchase?

[@Zhou-Fengmin]

I forgot my Google ID and password. how to reset ID and password for open youtube for 2021 karaoke system, inandon karaoke player 15.6 inch

[@raymonddai]

@@Zhou-Fengmin where did you purchase?

[@marlenehoang]

thank you so much for this video. i did a system upgrade and the touchscreend didnt work... i was like "fked, its broken now..." thank god for u video!!!

[@robertstubbs1508]

Raymond I have the KV--V5 pro hooked up to our TV with Bose sound system. Everything works except the Mics ? Kind of useless with no mics any suggestions. Thanks

[@raymonddai]

You need a mixer , the karaoke doesn’t have an internal mixer built in. Message me on wechat or text if you want a recommendation, 646-705-4951

[@themusicguy819]

Great video Raymond! Have ever seen an issue when using the web interface on your phone, the singer list would not change as I go through the categories like TWMen from All. Do you know if a factory reset will help? Thanks

[@raymonddai]

Where did you purchase ?

[@themusicguy819]

@@raymonddai I bought it at a Canadian dealer. Just thought to ask you since you seem pretty knowledgeable about these machines. I'm pretty sure it's nothing hardware but an software issue.

[@raymonddai]

@@themusicguy819 depending on the model You need a firmware update , that issue was fixed a while ago

[@themusicguy819]

@@raymonddai I checked the label on the machine and the model says KV-V5 PRO and the serial number starts with 0908, the software version is F99s_V1.6_2.87. I was guessing the firmware is the cause. Thanks for the answer Raymond! I found your link to the firmwares. Thanks for sharing!

[@jh.2828]

Scan fail. Then what should I do? Your video show scan success. But mine shows scan fail… so my question is, what’s my next time? I already tried restore factory setting.

[@raymonddai]

Where did you purchase? Scan failed means your harddrive is corrupted

[@peteryien5646]

You did a wonderful job in this video. I have a question... When I rebooted to factory settings, I lost the KZbin icon in the tope left corner. How do I bring that back?

[@raymonddai]

So when you factory reset it went back to the original China firmware , you will need to update it to the international version again. If your serial number starts with 0909 you need to use this firmware to get KZbin back. I want to emphasize you must have serial 0909 or else it will brick. I’m not responsible for anything that may happen to your system. drive.google.com/file/d/1fFINjTJiNfjEFRG59AinQ15tCnqtJtM1/view?usp=drivesdk

[@sharonoconnor7099]

Hi I have a KV503, was working fine then the touch screen failed to turn on one day. I tried the reset button next to the HDMI port as mentioned below but no difference. The power supply is on and powering up the base unit just nothing at the screen. Any ideas please?

[@raymonddai]

Either the vga output isn’t connected, or the touchscreen is off. There’s a little button underneath to turn it on. Or the lower supply for the touchscreen is dead . If the hdmi output to the tv still working?

[@sharonoconnor7099]

@@raymonddai I connected the HDMI output to a Television and there is what looks like an advertisement but it is all in Chinese. I don't get anything on the touchscreen and I can not find any button to turn it on. There are two small slots on the bottom that look like it might be for a screwdriver to pry the rear plastic cover off? The VGA cable is connected to the box but as you know the cables out of the touchscreen ( 3 cables) came connected with no obvious access in the back.

[@raymonddai]

@@sharonoconnor7099 sounds like you have a bad motherboard and a bad touchscreen. needs replacement.

[@user-tx4vp1or2h]

hi Ray-i am notable to set up my wi-fi, please help.

[@user-tx4vp1or2h]

Hi Ray- i forgot my password, how do I reset my password?

[@rafaelnava3139]

Where you able to reset your password

[@ericlym4611]

Reboot half way and power went off..... How to make it right?

[@raymonddai]

Bought from Amazon ?

[@hoiyanchim9462]

Hi Raymond, do you know if there is a function to randomized the song list?

[@raymonddai]

Unfortunately no there is no randomize function on this system

[@kc00609]

Hi sorry to bother you again, but how come I see “Not found DB.” And I can only access system setup, the Home Screen menu is gone. Tks

[@raymonddai]

Your hardrive is corrupted

[@kc00609]

@@raymonddai ahh I moved it to another room, so is there anything that can be done? Tks again

[@raymonddai]

@@kc00609 where did you purchase it

[@kwokwaichan9336]

Hi ,my touchscreen is not responding completely after factory reset ,any ideas pls?

[@mcharviccagaoan5333]

Same problem

[@kc00609]

Hey I just moved my machine to another room, and now it needs a password input to start up. Anyone have similar problem? Thanks !

[@raymonddai]

Try 347437

[@kc00609]

Thanks!

[@AnitaPho]

Hi Raymond I was wondering if you would know why my machine keeps starting up again when I try to go to my favorite and enter the collection number? I had to create a new collection number and readd all my favorites again...this happened a few times already.

[@raymonddai]

Phoshirley hi Shirley thats a known bug with the 4.3.2.4 version of the firmware , you can resolve it by either creating a new collection , or doing a factory reset using this method then upgrading to the latest firmware in my other youtube video. Feel free to message me for details on this

[@AnitaPho]

@@raymonddai yes, can you please provide more details. I have upgraded the firmware to 2.5 and it's still the same. Also I don't see the themes app and the favorites still requires me to enter the collection number.

[@raymonddai]

@@AnitaPho send me a message on wechat, ill explain more clearly

[@raymonddai]

Phoshirley magicray1028

[@nellyh7415]

The original setting password has been changed the new one, which has been forgotten.

[@raymonddai]

You’ll need to do a hard reset by pressing the little button next to the HDMI port while booting up

[@nellyh7415]

If I forget the password on the machine, how can I recover or retrieve the password? Thanks

[@raymonddai]

347437

[@goloben2734]

Hi Raymond, I have an InAndon KV-i5 system. Today, I tried turning it on. The Power light was on, and there was no video signal from both the HDMI and VGA. I tried replacing my HDMI cable to see if that would make a difference, but to no avail. Is my system toasted? Do you have any suggestions that I can try? Is the issue repairable or worth repairing? Thanks, Ben

[@raymonddai]

i5 is a rebranded V5 Plus system. Is there any signal to your touchscreen at all? are you using the correct 12V 5A power supply? there is a small reset hole next to the HDMI port, you can try holding that down with a pin while powering on and see if it can boot. If not your motherboard might be fried

[@goloben2734]

Thanks for your prompt response. The power adaptor output is 12v 2.5A which came with the system. There is no signal to the touch screen either. The system has been working fine up until today. I will try your suggestion. Thanks again.

[@raymonddai]

@@goloben2734 usually a 2.5a supply is barely enough , you may want to buy a 12v 5a on amazon and test , otherwise your options are to try and replace the drive or replace the whole base unit, the touchscren is probably still fine

[@remagelosnoc]

Having the same issue after 2 months of working fine. No picture on hdmi but audio comes through to tv via hdmi. No video on VGA to touchscreen. Will probably call them for warranty repair. Power supply works and has the right voltage and amp.

[@larrytam4237]

How do I reset settings passwords?

[@ngocthanhle2133]

Hello, machine can't connect to the wifi

[@raymonddai]

Where did you purchase?

[@juliomuzio8284]

Under Service there is an icon "Manual" but nothing happens when pressing it

[@raymonddai]

It’s not in service , on the main screen there’s an icon on the left of the small music video called analog or digital . Press that

[@raymonddai]

On the right of skip

[@juliomuzio8284]

@@raymonddai On the right of skip is Replay, nothing like analog/digital

[@raymonddai]

@@juliomuzio8284 what system are you using Inandon V5 ? It’s right on my video screen. You can add me on WeChat and send me a screen shot . Magicray1028

[@juliomuzio8284]

@@raymonddai My WeChat didn't work. My machine is the KV-503 Pro. The bottom has Home, Pause, Skip, Guide (that doesn't work), Replay, then the small scree, then Mute, Volume, Playlist and WeChat. I don't see digital/anolog anywhere

[@ijosephng]

Thanks Raymond ,when and why you need to do that ,if reset does everything back to when you first got the V5 ,and all the songs you add will be gone ?

[@raymonddai]

Joseph ws Ng resetting will not affect your song library at all , but your favorites and public playlist will be empty . It’ll default play a video about the dangers of drugs , so you’ll have to add some songs to the public playlist

[@edwintan8507]

Does anybody know the password on the setting?

[@juliomuzio8284]

How I can control the vocals, even on or off

[@raymonddai]

press the analog / digital button on the bottom left

[@juliomuzio8284]

@@raymonddai The only analog button i can find is in the upper right corner and is highlighted. Notghing happens when pressed

[@claretsang6020]

how can i get the wechat app to choose songs

[@raymonddai]

theres no app , set it to web mode and scan the QR with your phones camera

[@claretsang6020]

screen could not turn on

[@raymonddai]

Bought from Amazon?