I Flew on Indonesia's WORST Airline and Instantly Regretted It.

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I took a flight on an Indonesian airline I'd never heard of on a 40 year old plane after my flight got cancelled - and ended up regretting every minute of it.
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[@blondpidge]

I’m ex cabin crew. I would not feel safe flying on this airline because I’d be concerned that the slapdash attitude to cabin safety is reflective of the airline’s entire ethos.

[@popcornboxing369]

Were you ex cabin crew on this airline?

[@rodgerwill1042]

At least they asked about power banks, unlike any American carriers.

[@LavenderSunrise]

Have you looked in a mirror recently

[@sbalogh53]

@@rodgerwill1042 ... that was ground staff, not cabin crew.

[@picketf]

​@@rodgerwill1042perhaps counterfeit asian powerbanks are more likely to blow up? Or people travelling in business class there are more likely to be misers that save on their electronic gadgets?

[@stuckinthemiddlewithz5392]

That awkward moment when the hotel provides better service in 5 minutes than an airline for a few hours. Good review as always Noel.

[@skullsaintdead]

Wouldn't even say awkward, more endearing, though I agree entirely with your point. Nice save, Swiss Hotel in Jakarta! A silver lining to an otherwise bad day for Noel (and a bad day for customer service, marketing and safety in general - shame on you NAM Air!).

[@ferdiyansurya]

I’m an Indonesian, and I've never flown with NAM air 😅 You are braver than some of us locals 😂

[@idknik983]

hey what airlines do you usually fly with and also is airasia indonesia safe?

[@ferdiyansurya]

@@idknik983 Garuda and it's budget subsidiary Citilink are my preferred domestic airlines. Air Asia is also relatively safe as well.

[@Yarrrii2s7]

​@@idknik983 and Super Air Jet safe too

[@Yarrrii2s7]

​@@idknik983 and Cheap

[@idknik983]

@@Yarrrii2s7 okay thanks

[@cabincrewconsultant]

As cabin crew myself thats embarrassing. The lack of safety, security and service is not we are about.

[@googleknowsus8184]

+1

[@TeamSenke]

Your not a cabin crew

[@rohankorde]

Well prove it then.

[@LadyBeyondTheWall]

@@TeamSenke Good lord. It's always funny when people say "no you're not" or "prove it" when someone says they have a completely normal profession, as if thousands don't have the same job or just never comment on YT? It's not like the person said they're the freakin' President of a country. 🙄

[@flatspin7]

The scary part is that I’ve flown that airplane as a first officer. All of NAM’s 737-500s originally served with Continental and were parked soon after the CO/UA merger. The interior of the plane hasn’t changed at all except for the seat covers. The didn’t even bother to take the old Continental ship number placard off the cockpit door…incredible.

[@bardo0007]

Amazing!

[@HilmanRizaldi]

Yes, and also her sister airline, Sriwijaya, also had some Hapag-Lloyd markings in their Boeing 737-800 back seat

[@kopisusu2000]

Wow! I did not notice that placard. Thanks for pointing that out. That reminds me of the time I boarded a Citilink a320 a few years ago, where the FAP screen shows Kingfisher Airlines logo instead of Citilink. I know it was probably nothing, but as a graphic designer, witnessing how they handle their own corporate identity, honestly made me think how they deal with maintenance and safety.

[@samh2731]

Username checks out

[@295g295]

Could you use *NAM Airline* to go to Viet Nam?

[@supianzainuddin1482]

If the flight crew is not bothered, you can imagine how the aircraft maintenance crew is.

[@probableflaws3597]

I doubt the two are connected in any meaningful way but it’s definitely possible they’re shady independent of one another.

[@carolkimbell5174]

Scary!

[@tvanb]

they are @@probableflaws3597

[@pamelastrickland7967]

Hello Dear Noel, retired (by injury) Continental Airlines flight attendant here. The original seating in the mid 90's was a dark blue/black leather so these are definitely not the originals. Funny......as stews we LOVED the 500. 8 pax in FC and only about 100 in YC. The galley up front in FC where I worked was a dream....plenty of room for everything. We referred to it at CAL as the Barbie Dream Jet. As a fellow stew once said...."Love the 500. Just about the time you break a sweat, you're done." Happy travels, my friend. P.S. Yes, I still miss it. I always will.

[@chef2341]

As a former loadmaster/mechanic/ground handler I have serviced that old plane when it was about 15 years younger.

[@thebigint-hw1on]

Probably the same parts you put on

[@thomashooper9828]

I’m guessing the last time it was

[@_tm11]

Nothing better than a mid week video from Noel. Thank you so much!

[@noelphilips]

My pleasure!

[@dongillette1777]

@@noelphilips glad to see you made the jump across the pond, has your family gotten used to us crazy Americans yet? Can’t wait to see what the future has in store for you! Really love all your videos both commercial flights and your private flights as a pilot, keep up the good work buddy, God bless you and your family! And Happy Thanksgiving, and Merry Christmas Noel!

[@l4zr_boy]

Finally, someone from outside Indonesia reviewed NAM air. I myself flown with them once back in 2018 from Yogyakarta, the only things I recalled about that flight is the fact that the flight got delayed by 3 hours from the intended 8 PM departure time (so much for that 92% OTP, thanks to the 11 PM departure time i slept just after takeoff, and only woke up once the plane had arrived), got the snack on ground thanks to said delay (got a bottle of water and some bread), the fact that I flew on PK-NAL, and the cabin being very retro looking (interestingly they merely use seat covers, as i believe i recall seeing Velcro on top of the seats). Thank god you flew in Business Class, Economy is even worse. My colleague beside me could barely even fit on the seat, heck even Lion Air had better seat pitch i think. Btw, the in-flight service you got is exactly the same as in Economy, since Biz on NAM (so does Sriwijaya Air, the parent, on its -500s) is merely just a seat upgrade you can get for like 100 - 200k IDR iirc. In conclusion: only fly with NAM Air if you want to fly on their 737-500s, otherwise just book with other airlines such as TransNusa, Pelita Air, and Super Air Jet, all 3 are brand new airlines in Indonesia, you will be fine with Citilink and AirAsia as well.

[@endi4654]

So Nam isn't that new? Surprisingly I heard of Pelita Air.. Never heard of this.. And I'm from Singapore

[@aidankhalid4733]

Garuda for sure

[@l4zr_boy]

@@aidankhalid4733 Its quite expensive for many, so airlines like TransNusa, Super Air Jet or Citilink are good suggestions for many. But Garuda is 100% way ahead in terms of service.

[@drpamelamozingo4079]

As bad as Easyjet in the UK lol

[@NateWolf777]

@@endi4654 Pelita Air was flying chartered flight, now they playing in regular flight too

[@rais1953]

So NAM Air goes onto our bucket list. To be emptied into the nearest bin. As a frequent visitor to Indonesia I have to say that this treatment by cabin crew is not typical of Indonesians.

[@davidwill5347]

I love the way Noel always gets excited about flying on old airframes; a man after my own heart!

[@IzzYandPalpro]

Oh no, brother you gotta edit out that paid promotion.

[@riyanadipoetra6743]

Hi Noel. Thanks for honest review about Nam Air. Nice to see you and your luggage survived. 😄 As Indonesian, i never fly this airlines and always eliminate this airlines (including Lion Air) when I looking for an air travel ticket. 😆 Here in Indonesia, I prefer use Garuda Indonesia or Citilink (Garuda's Low Cost Carrier), but somehow they don't have many routes as many as Lion Group (Lion Air, Batik Air, Wings Air, Super Air Jet), so sometimes I pick a flight from Lion Group. Anyway I like all of your videos. Keep it great. 👌👍

[@darrenryding1539]

Nam are dreadful but Indonesians are the world's nicest and warmest people. They're constantly so happy. It's so nice to be around them.

[@stefamarz]

As an Indonesian, I had never heard of Nam Air; for a brief moment, I mistook it for Vietnam's airline. Anyway, great video as always.

[@fathullahgaming9317]

Bro imagine being an Indonesian and didn't know Nam air☠

[@NoFvckWasGiven]

Same. Never heard of it.

[@jamesrichardson476]

"Noel Philips: he flies Nam Air so you don't have to" 😀

[@minneapolissoulrb5145]

The staff on NAM Air were the peak of indifference. That looks like a great hotel in Jakarta.

[@maxmartin2763]

NAM is named after the Grandfather of the owner, Chandra Lie. His first name was Nam. He started the very first flight schools, crew training schools, and airplane maintenance schools in Indonesia. He also founded Sriwijaya Airlines. Both carriers fly old, previously owned, 737-500's but they are well maintained. One of the best Boeing maintenance facilities in Southeast Asia is located at Soekarno Hatta, Jakarta. Even Singapore Airlines contracts out to Garuda Boeing maintenance. NAM is not a airline with a Part 121 AOC. It's a Part 135 AOC Charter business. Thus, they must gain permission to fly that route from the Ministry of Transportation just days in advance. They can schedule flights, crew and sell tickets weeks in advance but they still must ask permission to fly just prior to departure.

[@09shadowjet]

The maintenance facility at Soekarno Hatta airport is owned by Garuda Indonesia, not Sriwijaya Air group who owns NAM Air. In fact, Sriwijaya Air group had a fallout with Garuda Indonesia. Also, one of Sriwijaya Group's 737-500 (PK-CLC) crashed last year, cause of the crash? Autothrottle failure leading to pilot error.

[@maxmartin2763]

@@09shadowjet I stated the Boeing maintenance facilities were owned by Garuda in my original post.

[@09shadowjet]

@@maxmartin2763 I know, but Sriwijaya Group has no longer use GMF's service since 2019.

[@maxmartin2763]

@@09shadowjet They stopped the partnership agreement with Garuda Airlines in 2019. At the time they owed over $100M to GM. To fly the airplanes they would have to be maintained at a Boeing certified facility in Singapore, KL or Bangkok. And because of the age of the fleet, the DGCA would inspect and verify all work. (25 year rule) I doubt they parted with GM. It's easier to pay the money owed than to take the airplanes out of service and fly them to KL, Singapore or Bangkok. But, I'll have to check it out. 😀

[@marcosousa9681]

What a nice surprise in the middle of the week. Great job! Love your videos

[@noelphilips]

Thanks so much!

[@sk8terboi510]

Noel, it’s quite apparent the audience you have from all corners of the Globe.. I’m actually really glad you’re not afraid to put companies like this on full blast. Whether it be for faulty equipment, ease of travel or in this case, straight up neglect!! Perhaps this NAM company will eventually see your video and (hopefully) take some corrective action!

[@billolsen4360]

Dream on, Tony!

[@PootWindbreaker]

Narrator: They didn’t.

[@CosmicSatanas_]

​@@PootWindbreakerso sad

[@ShadowfinderMusic]

Full blast? He never gets angry, he even says "thank you" at the end when exiting. I wish he'd get angry at times, because his always seemingly cheerful demeanor is starting to get annoying honestly.

[@mauricemoon2340]

It makes you wonder that if the cabin staff standards are so low, is it any better in the cockpit? Worrying!

[@tenkloosterherman]

Speaking a tiny bit of Bahasa Indonesia helps enormously when finding your way around Indonesia.

[@telstar32]

Nice to see the old 737-500. I was cabin crew on them with Maersk Air UK back in the late 90s. A nice aircraft to work on.

[@galihxtreme]

I couldn't thank you enough for taking the bullets for us... We locals rarely taken it too due to its unfamiliarity, we had our concerns like "Is it worst than Lion...?" And now we all have the answer

[@annetnedelec1313]

So funny that Lion is THE reference for a bad airline company. To which i agree. Hope NAM and Lion see these videos and take drastic measures to improve their companies!

[@leop3009]

​@@annetnedelec1313 😂😂😂if you are in the area and had to pick Lion group planes, id reccommend Batik Air (for better service, food, punctuality, and perhaps maintenance and landings)when on a pinch. Other than that, i would stay away unless youre escaping a war zone or the country charter to fly people out of a war zone. I frequent Indonesia, id recommend Citilink(Garudas budget offering) or Jetstar Asia(Singapore based) 👍🏼

[@fish_birb]

I'm from Indonesia, NAM Air is indeed a new airline, which is a subsidiary of Sriwijaya Air. It is supposed to be a full-service subsidiary of the airline group, although I guess judging from your experience here it's pretty much far from it! Although I guess it is much better for your average Indonesian who resorts to Lion Air for most of our air travel needs. Insightful review though!

[@cashgrabofficial2763]

It's from 2013

[@leeblankley2029]

I'm sick at the moment and love when I see a new upload by you, cheers Noel

[@sniygley]

Great video! Think you're missing the voiceover audio on the flight overview this video? Love your content as always!

[@schauerphilipp9423]

Hey Noel. Thanks for the cool 737-500 video in the one Star Business class:-). Swissotel chain has an interesting history. They were the Swissair Hotel chain till SWR‘s bankruptcy in 2001. Later the chain was sold to a Turkish Company keeping the brand.

[@pffyespff]

Current owner is Accor, a French multinational, largest hospitality company in Europe, and the 6th largest in the world: 5,300 locations in over 110 countries.

[@GODHenkie]

All the training and checks and home studies and info notices We go through to work for airlines, to see there people totally neglect all the smallest and simplest safety protocols is very scary, that mentality starts from the top and gets even worse further down… Glad you’re safe Noel..

[@jjryan1352]

Do you really need a special message to know to put on a seat belt in a flying vehicle? Buyer beware.

[@Dreadpirateflappy]

@@jjryan1352 it's not about passengers not knowing how to do it... some passengers willfully ignore the rules and the cabin crew should be checking for everyone's safety. If people go flying it's not just them that can get hurt.

[@jjryan1352]

@@Dreadpirateflappy not what I was saying. There was a missing word, "to" not "how". I edited it.

[@ArtwholeVideo]

As always, love your videos. Your shirt idea is great. Maybe Nam will buy them all to keep them hidden. Can’t wait for the next adventure!

[@iddo5492]

What an experience noel, welcome to indonesia btw. I know this recorded months ago but really apreciate u want to try nam air / sriwijaya air here. Hope u can try another local airplane here in indonesia

[@toddsholtis4470]

Yes those seats are the original Continental ones, just recovered in red leather or vinyl...if you look at the center armrest it is the same exact color blue that Continental used. Actually these seats are more comfy than the new seats! You can also see these seats on many United aircraft today.

[@MyDailyUpload]

I had a trying time on a flight to Beijing on Air Canada some years ago. It seems that a fairly large cohort from Air Canada corporate were on the flight and it quickly became a cocktail party in the aisles. I won't say the crew joined in, but they were obviously reticent to ask their fellow employees to return to their seats. Word finally got back to the captain and he requested that the cocktail party come to an end. At least the flight attendants kept up with their service priorities.

[@smuckersmurfbarnes9932]

These comments go deep and it's cool to read the information. Thank you guys that have worked for the companies

[@billlong963]

Shades of Sempati, the airline I flew quite often between Jakarta and Bali for business trips to Guam when I was working in Bogor some 2-3 decades ago. They had the same lackadaisical attitude. Continental had a direct route from Bali to Guam (the only only U.S. carrier that had direct service from Indonesia to U.S. soil). That one was discontinued a couple of years before the Continental-United merger, which really broke my heart.

[@DavidMeggers]

I don’t remember the last time that security checked the bag I picked up was mine, 30 years ago in Phoenix AZ I think. The lovely people at the airport and hotel made the trip a good one.

[@Miata822]

I had a similar experience flying 1st class out of DFW on American Airlines. The grumpy older flight attendants spent the whole flight talking among themselves and socializing with some employees deadheading. I don't fly as much after that infection event seemed to make many Americans more than a bit irrational. I have rediscovered my old joy of travelling and exploring by car.

[@pegcity4eva]

Sounds like Air Canada.

[@Joseph15121512]

Hi Noel, great video as usual. Are you going to be coming out with a video about your move from the UK to the US? It would definitely be interesting to see

[@radjafan]

I've been trying to score a flight on Nam Air just for their classic 737s. Sadly they're a regional feeder airline and don't have the best timetables. You're lucky to have accidentally get on one of their flights. 😂

[@linuxares]

Wow that security entrance... beautiful!

[@miner81]

Thanks for the mid-week video Noel. I hope you and your family is enjoying your new home in Houston.

[@noelphilips]

You bet!

[@millennialaviation]

He moved to Houston?

[@zgreyling7340]

Massive ty for this bonus video, Noel😁💕💖

[@noelphilips]

Glad you enjoyed it!

[@LMays-cu2hp]

Thank you for sharing your flight there.

[@LMays-cu2hp]

The old 737 is interesting to say the least but I am glad you got First Class/Business Class to them!!

[@janellek21]

Noel, you're a brave man flying on a third-rate airline operating geriatric aircraft in a country whose aviation safety practises aren't up to industry standards. You're lucky you arrived in Jakarta safely.

[@cordial]

it's still a lot safer than driving wherever you are.

[@cordial]

and a hell of a lot safer than driving in indonesia!

[@jw451]

well if thats not a vote of confidence I don't know what is. Two thumbs up

[@DavidWsTrainVideos]

I would like to say that there has been more Boeing 737 MAX that have crashed in Indonesia than 737-500s in the past couple of years……not the airlines fault though

[@cordial]

@@bill_lumbergh you can drive between the two with only a 40 mins car ferry part crossing from bali to java, so no need to get wet.

[@dfruitziga2543]

Pretty sure you basically cheated death like a thousand times or so, Noel. Hat's off to your bravery! Now I know that I should never fly with that one airline

[@birdie2219]

one day might not be so lucky

[@pegcity4eva]

We all drive to work could right, that's more dangerous than flying and we don't give it a second thought.

[@pauljames77777]

Thanks for your review Noel , i have lived in Indonesia for 33 years and have travelled on Nam many time not flash basic but ok , keep your reviews comming Regards paul.(an indonesian geordie)

[@michaeltbennet5120]

Good morning. Thanks for the video!

[@noelphilips]

👍

[@vimdanemeriales294]

Love the shirt Noel! Im sure the Legend, Jeremy pleased!

[@egpx]

Flew on a 737-500 just last month. It was Vancouver to Victoria with Air North, Yukon’s airline. It took 13 minutes from take off to touch down and cost CAD40. A bargain! It wasn’t the first 735 I’ve been on but it will probably be the last. I’d quite like to get on a 737-600 before they all disappear but time is running out I fear.

[@justthatguy9946]

I fly fairly frequently on 30 year old Fokker 100s, which are still buzzing around Western Australia. Same retro overhead panels.

[@artemesaulkov2010]

Whats it like to fly on?

[@sabinelandau2330]

I am glad you survived the flight. I love your videos. To be fair, nobody died on the flight AND you got your luggage back. 😅😅 And regarding lack of service, I went on the Nam Air website after watching this and there is no mention on any service anyway. Can't really expect any then, lololol 😂😂😂 Can't wait for your next video.

[@dwightchurchstone3042]

Glad to see Noel showing off indonesian airports, just upsetting he wasn't able to explore the lesser known destinations

[@leop3009]

I love the Bali airport.... More so than Jakartas airport 😂

[@simonhutchings6073]

Great review Noel . Lovely to see a B735 .NAM cabin service especially for Business class looked awful tho . Looking forward to your next journey.😀

[@noelphilips]

Thanks for watching!

[@michaelj3282]

Flew Sempati Air in the mid 90s, frigtening, I'm still convinced the steward was sat on the opening lever the whole flight (Denpasar to Yogyacata)

[@kevinoates1910]

Love this video, how the cabin crew are so soooo chilled lol

[@marcschouten3527]

When in Indonesia try to say thank you in Indonesian. Everyone appreciates the effort. Sound out “Tah-re-ma kah see” or say “tear up my car seat” really fast (an Aussie friend of mine has done that for years).

[@yana-eb2ds]

I laughed so hard

[@Dan-xx5jq]

😂 love it!!,

[@laughingsoap2930]

When Indonesian appreciate your thanks but nobody realize that they were being fooled.

[@tomi1455]

tear up my car seat ..lololol

[@vicvega3614]

@@tomi1455 also to say razor blades in Australian say "rise up lights" really fast

[@annettewalter2273]

The cabin crew must have trained for at least 10 minutes before they started flying, you have to keep your sense of humour don’t you.😊 You do have to worry about how much training the pilots had!

[@phillipecook3227]

Jesus don't go there ....

[@harrisonhschan]

Thanks for the cool B735 video! I'll be flying on the 737-500 with Air North next month, I'm now really looking forward to it!

[@totoroisbi]

Nice review. Been on a CO 737-500, KCLE - KSMF several times in the 90's.

[@noelphilips]

Thanks for watching!

[@Riazylink]

Nice one Noel! Wow, didn't know that they still sell those seats as 'business class'. Anyhow, a 30 mins delay on NAM may be considered as an achievement. I flew them a few times in the past few years, all of them are delayed betwen 1 to 4 hours. One got delayed for five hours before we boarded and eventually DISEMBARKED since the destination airport is closed, and ofc the flight then got canceled. Today, they seems to operate two (or one?) aircraft only, with pretty high utilisation. Which ofc means high risk of disruptions. IMO, Lion Air is somewhat more reliable since they have more schedules, so in case of disruption you can be reaccommodated on other flights including either Batik or Super Air Jet operated flights.

[@jjryan1352]

How do you know if the delay is the airlines fault? It can be due to weather issues, flight congestion, lack of airport staff, waiting for connecting passengers, refueling, luggage loading issues. A technical issue with the aircraft is just one possibility. Destination airport was closed? What nonsense is that?

[@NateWolf777]

@@jjryan1352 Not all airport in Indonesia is 24 hours, even there's some case some of it closed around 5 PM due to mountainous area and lack of ILS

[@jjryan1352]

@@NateWolf777 ok thanks for the info. But those must be some really small airports where the main airlines never go. I've been to some small airports but they had all the basic facilities.

[@NateWolf777]

@@jjryan1352 Not really small, like regional airport with airforce in it (public-military use), but yeah, now there's only 3 airlines fly there

[@barrycoomer8137]

You’re a brave man, Noel. I wonder how the cockpit checklists go ? ‘Cabin secure for landing?’, ‘Who knows?’ I was terrified just watching ! 😮

[@RendiRetnandito29]

Hey Noel, just came across your channel last week and i've been binging a lot of your videos and loving it so far! I'm an Indonesian but never fly or really aware about NAM air perhaps for good reasons lol, good insight on the flight though! I just want to say one other thing, LOVING the Didly Squat Farm shirt :D

[@noelphilips]

Welcome aboard!

[@nozislam]

It's about the journey not the destination - this is what i always think when i watch a Noel video!

[@anujmchitale]

And the journey was terrible in this case. 😄

[@GerryAirways]

Noel, Well, I never flew NAM Air, but I'm not surprised with your experience with them. What you experienced, probably explained how empty the cabin was! Looks like it's well on its way to bankruptcy... and the inflight catering for business... LOL! You can get more in economy on another airline on the same route!

[@SteveBlancoMusicianWarrior]

Your videos rule, man! As a musician who flies a ton, I can appreciate all of this. Cheers from NYC 🥂

[@snuscaboose1942]

Some of the Burmese internal airlines can be an experience. Yangon to Mandalay the plane was taxiing before we'd been seated. That was after being ordered off the plane due to a cyclone near Mandalay and being ordered back on the plane when some local Mr Important rocked up with his bodyguards and wanted to fly, now.

[@armandasrumsas7520]

Really upsetting and strange. I've had 5 flights on Sriwijaya (2015, 2016, 2018*3) and two flights on NAM (2018*2), and can only say very good words about them. It is really sad if their level went down. On NAM, specifically, I went from Balikpapan to Berau and back. Of course, these were shortish flights, but I certainly enjoyed them. More airlines to everyone :) Regards Armandas

[@mudahjr9600]

Covid and that crash must have really hit them hard

[@michaelhusada2276]

On a side note, I forgot how depressing the arrival hall at CKG is. It’s almost like an afterthought.

[@standard-carrier-wo-chan]

Sriwijaya Air fell from grace so hard they're pretty much unknown now. It's always Garuda, Citilink, Batik, etc, but never Sriwijaya Air anymore. They also lost like 90% of their fleet, I think?

[@mudahjr9600]

@@standard-carrier-wo-chan their strategy coming to bite them. before covid they're strategy is to operate cheap, that means that other than only 2 900er that they now lost all of their plane is second hand, okelah the 800 is modern, but the rest?, 500's, 20+ year old classic plane with technology that is far behind now, covid forces them to reduce planes and staff, then SJ 182 crash, not only in the worst possible time at the height of covid, also but also is now proven to be because partly the fault of the old and malfunctioning boeing 737-500's then as aviation and human progress continues, it would be probably much more fuel efficient if back then they order new planes rather than keeping old classic jets, had they order fuel efficient planes 5 years ago, the fuel efficiency and comfort would be of huge benefit now on a personal level, i and i'm sure many others just don't find them interesting anymore, like there's not much reason you fly sriwijaya unless you want to fly sriwijaya, their routes are limited and smaller compared to competitions like, why should i go on sriwijaya if lion operates the same routes but with cheaper price?, or the safety of citilink?, there's just not much enticing things on sriwijaya to justify flying with them

[@louisahren5967]

[@shayneoflaherty3488]

Glad that you survived your first NAM tour of duty.

[@1davidsmall]

The whole thing about the forward toilets and cabin crew reminded me about a tui flight a few years ago....

[@maccaroonii]

Ayyy! you've finally decided to visit Indonesia? you really did keep your word when you replied to my comment earlier this year, saying that you'll give Indonesia a visit later this year, and you did, so welcome! i do apologize on behalf of other Indonesians for the less than desirable form of treatment you received on that flight, usually you'd want to fly on the better airlines, like Garuda, Citilink, or Batik Air.

[@patrickh.8860]

I have flow twice with with NAM Air. It was cruel

[@alanshort8153]

Great review. Will avoid at all costs. thanks! On a different note, have you ever considered Susi Air? They are a small charter airline that operates freight and passenger routes on small Pilatus props to the hill tribes in indonesia. Open cockpits, small tribe-made grass air strips on the side of mountains, commitment approaches, that sort of thing.....

[@owenvasquez8889]

Hey Noel nice video your future trip should be to go to Honduras and I love traveling around the world as well Honduras is a beautiful country to visit

[@debbiericker8223]

I think it's kind of sweet when people who have no idea who you are ask to take a photo of you and with you because you are so very different from what they usually see, even in an airport. I saw that a lot on a trip to China. One of our tour members was about 6'4" and had a big head of 1970s hair and shaggy beard. Locals were absolutely fascinated by him and would follow us (but not in a scary way) and take photos. Same thing in India. He was so nice about it.

[@elaine4498]

Hope you were not affected by the earthquake. Stay safe Lord Noel. Great video as always

[@bardo0007]

Earth quake? Which one?

[@mjt8199]

You have to remember that these trips were made several months ago.

[@duckychannel5378]

@@mjt8199 I guess they mean in general.

[@elaine4498]

The earthquake in Indonesia last week. Don't you watch the news?

[@NostalgiaMan]

I would love to got to Bali and also Singapore. I love Brisbane

[@111Swissair]

Ur a very patient man Mr. Noel Phillips. I’m a big fan or yours and admire ur videos very much. You and Paul Lucas are me two favorite airline critics. Are you by chance friends with Paul?

[@jonathanm2690]

Wait! Noel Video on a Wednesday, what a lovely treat :) :)

[@noelphilips]

Enjoy!

[@erwinchan6077]

I would bet good money that Noel should have gotten a meal in first class but the crew pocketed it for themselves.

[@jjryan1352]

the flight is less than 2 hours.

[@Scazoid]

@@jjryan1352 Batik serves a hot meal in a 45 min flight

[@jjryan1352]

@@Scazoid nope. Batik Air website states the following: Flights less than 1.5 hours only get a snack and drink, including for business class. Hot meals only served on flights 2.5 hours and longer. I doubt any airline in the world can manage serving a hot meal in a 45 minute flight. Not unless there were only a few people on board.

[@Scazoid]

@@jjryan1352 Well i got a hot meal on mine, though that was a while ago.

[@theaussiewhinger]

@@Scazoid Prior to covid, it was not unheard of to receive a hot meal on an under 2-hour flight. Usually at least an hour in length though. It's all gone to crap now, though.

[@DaMai782]

What an embarrassment.. Paid hundreds of pounds for Business class services, the very least they can give you is a quiet and relaxing enviroment, instead getting all sorts of weird experiences.. I feel for you. I bet the capt and crew block that front loo for themselves, which is outrageous. At least they should let the business class passengers to use the loo nearer to them for comfort. Never fly with this airline before and thanks to your vlog.. I would not even consider it. Btw.. some people said you might have cheated death on this flight and I am afraid I must agree.

[@SusanS588]

Wow! Haven’t been following you that long, but I’ve watched a number of your back catalog and I’ve never heard you so disappointed with an airline. Even showed in how you said goodbye. As always polite,but that was it.

[@chrisjeffery8902]

Good vlog NoeI, I can see the inflight issues with cabin crews lack of cabin attention , but it seems that the passenger safety requirements must have been met. Flying on an old 737 must have brought back memories though.

[@patriciafuchs5970]

Having a flight cancelled last minute in a foreign country would unnerve me!

[@EradicateLoL]

Had that happen in Italy, fucking suuuucked

[@sbalogh53]

Had that happen to me in Thailand last year and I only had 3 more days permission to stay in the country. Next available seat on a free replacement flight with the airline was 7 days away. I ended up going to Immigration and obtained a 30 day extension on my stay permission. Since I had the extra available time, I booked a flight 3 weeks later so all good as long as there was not another cancellation. I have an apartment in Bangkok so no extra hotel bills to pay. But I agree that flight cancellations are stressful.

[@Steamy1223]

Thank you for this video Lord Noel Philips

[@noelphilips]

My pleasure!

[@N16Ken]

My goodness you had to go through that... 😪.... btw like the background music when u landed LOL

[@seanchamberlain428]

Mid-week Noel, what a treat 😁

[@afcatroyce]

That advertorial was just epic.... made me laugh so hard!

[@DewonoSiswardiyantoOni]

It's so 'unfortunate' you missed the Lion Air, it could be worst 😂😂. NAM Air is a group of Sriwijaya Air, a slightly better than Lion Air. Lion Air group consist of Lion Air (LCC), Wings Air (LCC/Regional) and Batik Air, you should try these airlines if you like 'emotion-challenge' 😁😁 For better experience, you can try Garuda Indonesia group, consist of Garuda Indonesia (flag carrier) and Citilink (LCC/Regional). Good luck with your next travel, and thank you for visiting Indonesia.

[@icewomanL]

I was just going to suggest the same! His experience with NAM was nothing comparing with my recent experience with Batik Air! My parents, my son and I all voted instantly and throughout the flight that it was the WORST flight we ever took. 🤣

[@ludgatecircus15]

Wow, the comparison between the hotel and the airline is remarkable. Love the hotel lobby. Love it. So less sanitary that normal lobbies.

[@fauzirahman3285]

It seems to be similar to one of those budget airlines with business class style seats but not the service. Kinda similar to how AirAsia did it at the beginning, and how Jetstar and Scoot does it these days. That's one charming hotel employee.

[@joannharrington2279]

Perhaps you should have stood on the seat like that little boy. That might have got you some attention from the flight crew. May not want the attention but while she was there give her the trash from the meal. This behavior explains why the flight was almost empty. I understand they are a new airline but they need to step up their game if they want to survive. Your are truly a brave man. Loved the video.

[@dylansaviationadventures]

How fantastic! A mid - week video from Noel!

[@lunasspecto]

Most of the trim in that 737 -- the overhead consoles, the stickers in the lavatory, etc. -- is exactly as it was in the not-quite-annual SEA-BOS trips my family would take on Northwest or Continental ca. 1997-2003 to visit our New England relatives. To me that's just what airplanes look like 😅

[@ImpresifMediaDev]

Happened a lot more than we want to admit here in Indonesia, Business class with the taste of Economy class. But more than once also I've get Business class services in Economy class instead, apparently it depends on the airlines, and how they operate. But sure to say, you're very kind to other people, for that you've always have good karma. Thanks for visiting Indonesia, Noel. I've really enjoy your youtube contents.

[@noelphilips]

Thank you.

[@johncollier608]

We now know where the worlds 737-500 go to die, along with any concept of customer service. Judging by the number of passengers on the flight, I susepct they won't be around for long. Thanks for suffering on our behalf, Noel.

[@Dstew57A]

Hope Nam air sees this and does something about the unfriendly service and non existent safety procedures for the passengers.

[@gregorybaker330]

I last flew a 735 on OZ from Pohang to Gimpo.They had an accident previously and the only 735 accident ever in Asia. My log book indicates 20 aud in J class...heavily subsidised then.

[@alic3146]

Flew years ago with Merpati from Bali to Surabaya and on the return the previous flight was cancelled so they combined two flights but had printed seat numbers to the same people, so just told those coming on if their seat was taken to sit anywhere. A young girl came on and there was no seat for her so she sat behind the pilots. I was jealous.

[@Ryan-mk3pw]

i did going with NAM Air when going to Borneo, and they always reschedule/cancelled only one day before , so yeah i agree with the title😀