Is the Lexus Mobile App Update any better?

[@cardiackid48]

I have used the Lexus App for about 3 months and I haven't had any problems with it..works as it should and gives me just enough info that I need..

[@lsft]

Great that you find it good enough for your needs.

[@jean-marcdelbos2206]

One small thing regarding the recent update we had in Europe with Lexus Link+, we now share the same 2.5 version number ! Otherwise, our respective apps offer different functions, although the screen layouts seem to become more similar. Thank you !

[@lsft]

Funny how they sync the version numbers, but still a different app.

[@cameronchwu]

Lexus and Toyota are pretty far behind when it comes to UX, especially in comparison to newer companies like Tesla and Rivian. This latest update is not an improvement; it feels like a reskin of existing features. It would seem they were trying to make some of the features more intuitive with delineated tap targets, such as the migration of the change vehicle feature from tapping the center vehicle tab to the top vehicle name, and the box button around the vehicle range. Likely their feature engagement metrics weren't ideal, or they got a lot of feedback about it being confusing where to find those features. Unfortunately the visual design of the refresh is now worse than it was in the prior version, which although had some usability quirks, felt better crafted. I think the worse part of the app is the use of prime real estate of the 4 other tabs for things the user does not frequently need; users aren't scheduling service or managing their vehicle subscriptions on a daily basis. It defies typical app conventions.

[@lsft]

It definitely changes to the number of touches needed for an action and removing the confusion. They added the walkthrough to hopefully get ppl to know how to use the app. But you are right that the bottom menu doesn't add that much value. But I guess they want ppl to pay and subscribe for the services. Around the end of the year some owners are done with the 3 year trial.

[@ivanyu6665]

I really wish they could include the fuel consumption per trip in the drive pulse & trips..

[@lsft]

I agree!!!!

[@robwon8378]

The biggest problem with the old app is that it freezes from time to time. Hopefully the updated app won't freeze as much. I wish there's better integration between Lexus app and Google/Apple Maps. It'd be great if I can add location from my Google maps to the Lexus navi like I could with the Tesla app.

[@lsft]

That shouldn't be too hard to do if they do the magic within the app. Share the location to the Lexus app and let it sync to the car. You can suggest that feature in the app.

[@lsft]

I just tested with my iPhone. When you are in Google maps, you can share the address to Lexus app and then it will launch the app to the destination screen where you can send to car or save it.

[@robwon8378]

@@lsft Hum.. weird. I'm an iPhone user. From google maps I cannot see the Lexus app as one of the option available for sharing. Maybe there's a setting somewhere I need to turn on?

[@iamdenislara]

Imagine paying for that once the trial is over LOL “luxury” brand

[@lsft]

@@robwon8378 if you share a location, the first row is contacts, then second row is apps. Swipe all the way to the right to the more (...) Then a list of apps show up. Do you see Lexus app there?

[@traintrek]

How do I get to the driving habits function. I thought we had lost it but the video shows it still there.

[@lsft]

I assume you mean driver pulse. It's under the Find in the menu bar at the bottom.

[@traintrek]

@@lsft got it. Don’t know why I didn’t go there. Many thanks

[@steevkeyes]

Oops ... I have a NX350h 2024. My Android app updated today. In seeing your video, there is one status item that is included for you but is missing on my app - the Key Fob status under the Health menu.

[@lsft]

Really. Wonder if other owners don't have it. It's been there since day one for me

[@uopercival]

I've had my 450h+ Ultra Premium (Canada's Lowest Trim) for a week and my app's climate control only provides me with the temp adjust, no heated seat or steering wheel temp adjustments even though I have those features. Anyone else have this issue? It was the same with the previous version prior to today's update.

[@lsft]

Watch this video: kzbin.info/www/bejne/gXSlp2hqp6qlhK8 Follow the instructions and hopefully within a week you will see it.

[@iamdenislara]

Mine are still there

[@uopercival]

@@lsft - confirming that this worked. I emailed them and today someone from Lexus phoned me and told me to try it again while they waited on the phone. As soon as I logged into the app and opened the climate controls, everything was there. I'm impressed.. not that they fixed it but that someone actually phoned me.. is this normal Lexus customer service? I've been an Acura customer for past 16 years, (3 vehicles) and this is my first Toyota/Lexus

[@lsft]

@@uopercival Great to see that this worked for you and now you have the full functionality. What you experience is the Lexus experience. But I do feel it doesn't happen all the time nowadays. Great that you got that experience. Some times the bad experience comes from some selected dealerships.

[@Was-here2]

Where is the service history located? Did they remove that?

[@lsft]

We never got that in Canada. If it was available in the US, then we might need to check with owners in the US.

[@jrighteous1984]

This app does nothing for me , maybe my 2015 LS460 is not compatible.. sad

[@lsft]

Yes 2015 LS the app doesn't do anything because it uses the Lexus Enform system. Even the current gen 2018 LS500 doesn't do much.

[@jrighteous1984]

@lsft the Lexus enform app has been discontinued. So I guess there's nothing for the LS

[@lsft]

@@jrighteous1984for 2023+ LS will have these features. When you add your car to the app, if you see no features then there is nothing.

[@jrighteous1984]

@lsft dam , the reason I didn't buy a newer LS is because I wanted a V8 . Oh well maybe the dealer can add a remote start for me

[@lsft]

@@jrighteous1984 well, getting less and less V8s nowadays. Not much choice and soon no V6s.

[@k.j.3835]

I think they made it worse aesthetically…why is there so much empty space now? Looks like it’s missing something

[@lsft]

Yes, it will need time to get used to it. The goal seems to be a less touch experience so that you can get things done with less touches. But from the design side, it could be better