Рет қаралды 951
In this video you will learn about Clause 4.2 of ISO 9001 2015 which is Understanding the need and expectations of interested parties. As standard demand, we need to define the requirements and expectations of all interested parties relevant to organization.
Topic covered :
1. Requirement of clause 4.2
2. What are Interested parties
3. Needs of interested parties or stakeholder
4. Expectations of interested parties or stake holder
5. How to prepare format for need and expectations of interested parties
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IATF 16949
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