IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets Part10)

[@stevensitsupport]

You could put work into the resolution of the ticket. If someone needed to refer back to that ticket they would like whattttt steps did he do.

[@stevensitsupport]

When it comes to ticket closing it's all about the resolution what steps he did stuff like that so I don't know maybe just emphasize that Hey this is just a quick video but in real life you need to put more of your steps that you went through to solve the ticket so the next person won't be lost when they go and look at the ticket if they need some reference. That way you're covering that part of it. So people just don't think they can put in a couple of words and that's it cause they will get in trouble at work if they don't put more information on . Just a thought good video though.

[@KevtechITSupport]

Yep

[@BB-tu2bq]

@@stevensitsupport quick question, so we have to explain the steps taken to solve the ticket when we are closing the ticket?

[@KevtechITSupport]

Yes. Write out what you did to resolve the issue. Later on people can refer to an old ticket and see how it was resolved. Definitely helps when it comes to documentation.

[@BB-tu2bq]

@@KevtechITSupport thanks Kev, one more question please, so the steps should be written in the comment box when we are about to close the ticket right?

[@eio1971]

Thanks this give me insight on what on what to expect at entry level

[@mahammad]

Heck yeah, a long overdue follow up video, I love this informative series.

[@carlosnunez3142]

Yooo Kev!! I love your videos! I just started working as a Helpdesk Support Engineer and these on hand videos really help! I hope you make more content like this! Keep killing shxt! Best,

[@KevtechITSupport]

Thanks

[@strategos2698]

Hi Kev, shared mailbox failed because of the space between human and resources. An alias should be looked at like a mailaddress, there are several chars not allowed to use for that. alias: HumanResources alias: Human.resources shared mailboxes don't require a license on their own. You do need to assign rights to access the shared mailbox to a user hwo has a license (minimum Exchange Online plan1) It does take a while to provision a mailbox, give it at least 2 minutes Anyway, just wanted to share, I love your energy that you put in these videos and have been following a while now. keep at it, stay awesome.

[@KevtechITSupport]

Cool, thanks

[@SavageScientist]

Man this is good stuff, hands on for real.

[@KevtechITSupport]

Thanks man.

[@KevtechITSupport]

In case someone ask me about it: A shared mailbox in office 365 is: Free and do not require a license, but every user that accesses the Shared Mailbox must be assigned an Office 365 license. Cannot be accessed by users with Exchange Online Kiosk license. Can be used to store emails sent to and received by the Shared Mailbox.

[@erikpalacios01]

Thanks Kev for sharing your job experience help me to continue learning new things.

[@KevtechITSupport]

Np.

[@MS-SyedMoiz]

Thanks brother, Learnt something new today, please keep doing videos like this..

[@KevtechITSupport]

sounds good.

[@chrome2569]

I wanna get into the I.T field but i’m scared that I’ll get all these certifications just to get overshadowed by someone equally qualified but has a degree. I’m also in Columbus OH and i’m not certain the IT market here is that great, I see a few listings that just need certs and others that need a degree and moving just isn’t an option for me right now. Been thinking about a trade instead

[@KevtechITSupport]

Someone got a job in your area having a+. He's on my discord.

[@chrome2569]

@@KevtechITSupport trying to find him, I joined your discord, know his name by any chance or where I can find him? i’d love to pick his brain

[@Jack00777]

I'm in Columbus, Ohio too dude. If you're scared of what may be, you'll never grow and learn in life. You have to take risks...

[@KevtechITSupport]

@@Jack00777agree. You can't doubt yourself

[@TheFabs99]

I have the same concerns... sigh

[@jgsource552]

Are all these videos you had on troubleshooting tickets based on tier 1 entry support? Or mostly just for tier 2 supports?

[@KevtechITSupport]

I don't go based on that. A level 1 ticket can easily fall under level 2. Since every company different.

[@Numb2Fear]

About to go lunch break just in time

[@KevtechITSupport]

cool.

[@stevensitsupport]

Nice video Kevin.

[@phantomvox]

Kevin, you always say that you only need customer service experience to get into help desk. Im currently studying for A+, I build computers and have 26 years of experience in customer service but thats all I have. Do you think this is sufficient to get a help desk job? all the requirements on job posts have a bible of skills.

[@KevtechITSupport]

Should be fine. Just need a good resume.

[@robertgoodman1454]

I’ve been wondering how you complete fairly advanced tasks on a users account like adding the HR mailbox for example remotely? If you remote desktop in you only have access to limited settings that effect the user right because you are loading your own profile for login. How something that is more advanced (something that would be too much to explain to a user) like this done remotely? Thanks Kev!

[@KevtechITSupport]

You give yourself access to someone mailbox and manually grant access or you do it through powershell. Yes, it will be slow if they have other mailboxes.

[@grinkobr]

Hi Kevin love your channel great videos helps me a lot !!!!!!!!!!!!!!!!!!!

[@KevtechITSupport]

Glad you like them!

[@Kodo9mm]

Good stuff!

[@KevtechITSupport]

Thanks

[@hanmintun8949]

What tool should I use to migrate user profle to another windows computer bro? have a nice day bro.

[@KevtechITSupport]

Unless your using appsense or roaming profiles. You can back everything up through the registry. Manual backup. There a few different tools out there.

[@hanmintun8949]

@@KevtechITSupport Thank you bro. I have been learning a lot from you. I hope you always stay healthy.

[@714lmfao]

Do you need some type of license to have access to 365 admin center? I would like to follow the steps you did on the video.

[@KevtechITSupport]

I have a video on KZbin on how to get office admin for 90 days using office developer mode.

[@samgonzalez1447]

@@KevtechITSupportcan we use that for practice? It would be helpful thanks Kevtech!

[@KevtechITSupport]

@@samgonzalez1447 90 days got removed. You now only get office 365 for free for 30 days.

[@samgonzalez1447]

@@KevtechITSupport thank you for the heads up

[@adamzincik7484]

Guys just for information Its really not a Real example how it works in IT.. just Basic stuff he Is not supposed to Closed tickets thats what incident manager should do most of the time.. And Second thing I Have never seen firm using 365 Office Its bullshit on Its own.. every firm Have licences for that for sure..

[@KevtechITSupport]

Steven wrote that already in the comment section. Obviously, you would write proper notes on a ticket. I'm going over stuff you might do in your job. Some companies won't give you access to everything and some will. Really depends on the company.

[@adamzincik7484]

Steven Is right yes sry i overlooked his comment

[@hanmintun8949]

can i get it support resume template file, please?

[@KevtechITSupport]

kzbin.info/www/bejne/b3fSmKadi9Ojeq8

[@hanmintun8949]

Thank you bro. I always put my profile pic on my resume and age. I should get rid of those things. 😁