IT: Helpdesk (Troubleshooting Outlook Office 365 Using Command Line Switches)

[@Humtaro]

Hey Kevin, I studied IT support years ago, and planning to re enter the field, your video far surpass the lessons I've learnt in the class room.. thank you soo much!!

[@KevtechITSupport]

Thanks

[@edwardjaycocks5497]

Whatever you studied years ago was not office 365…..And secondly it must’ve been a shit course

[@assa4887]

Thank you Kev , your tutorials landed me a job at Amazon 🙏🏽

[@KevtechITSupport]

Nice work

[@upendranaidu7938]

super !!! Congrats

[@noparnel1]

I've not commented on very many videos in my day but I feel obliged to give you a shout out. I've used your videos to get me thru my first IT job. What you do is very valuable. Keep it up Kevtech!

[@KevtechITSupport]

thanks

[@johnathon3067]

You teach more than my tech classes at school and stuff that's valuable

[@KevtechITSupport]

Thanks

[@eumoto2683]

Thanks for the upload again Kev! I'll be applying an IT job next month, thanks to your videos I feel super confident now.

[@KevtechITSupport]

Cool, good luck on your tech journey.

[@gentryhaney4713]

You are IT support FOR IT support 😂😂

[@jmedz893]

Hi Kev, just wanna say I've almost finished watching the Internship vids & made notes. Although it's no consolation for the real thing, I have learned a thing or two from them, Happy Easter Sunday

[@KevtechITSupport]

Happy Easter, cool man.

[@lakslsla6996]

Thank you Kevin! It helps a lot!

[@purdu3]

it's important to know, OST image files tend to become corrupted above certain thresholds. Sometimes nuking it and resetting the office profile in the registry is necessary.

[@KevtechITSupport]

Yep. Some people have a lot of emails. I prefer to use outlook command line first before deleting the profile.

[@purdu3]

@@KevtechITSupport None of these common lines address corrupt image files though? so im a little confused by that statement.

[@KevtechITSupport]

@@purdu3 some of them fix an issue like a bad rule, bad calendar or bad add in. Which is why I use it before deleting someone profile

[@purdu3]

@@KevtechITSupport right but how do any of those address OST issues?

[@KevtechITSupport]

@@purdu3 ost issues can be anything from add ins, rules, or something else. Deleting a profile should be the last resort which is why we use command line or open something in safe mode. No one goes around deleting profiles. Especially when someone has been in a company for 10 years.

[@matgonzalez6272]

only on the second of your videos and already learning some cool tricks and tips. thank you for putting out all this info dude! ytmft :)

[@KevtechITSupport]

Thanks

[@mundheryousif85]

Happy Sunday buddy and big thanks for sharing this awesome video

[@KevtechITSupport]

Glad it helps.

[@mozzjonas9292]

You’re awesome Kevin, God bless!

[@KevtechITSupport]

Thanks

[@johnczech7074]

Thank you Kev. Happy Easter!!

[@KevtechITSupport]

Happy Easter

[@informationtechnologist3706]

Very useful information--Happy Sunday to you Kevin

[@KevtechITSupport]

Happy Sunday, thanks

[@AB-99.]

What a legend man.

[@dinodinov6557]

I love your videos, thank you for sharing your knowledge!

[@KevtechITSupport]

Np, glad it helps.

[@eyadsandouk1609]

thanks , finally i found right solution

[@manishVisuals]

Thank you Kevin!!! You are the Legend!!!

[@MrAnderson610]

Your the man!!!

[@xozeintk8093]

Thank You! Its helped me out.

[@ivegyattocomment]

I've been in IT for 2 years, in & out. Outlook issues are always the one i hate the most, esp when i comes to archives, emails are not syncing, synced emails but mailbox are not updating etc....

[@KevtechITSupport]

Yeah. It's a pain.

[@neelpardeshi633]

Nice explanation. Thank you so much for these lessons

[@KevtechITSupport]

Glad it helps.

[@peterg1620]

Thanks for your help

[@Shubham-Mishra]

Hey mate.. happy Sunday ❤️

[@KevtechITSupport]

Thanks!

[@MrAdmin-dj2tn]

Thank you Kev

[@KevtechITSupport]

Np

[@andrewfox7116]

Not sure if it's because of an update or version, but almost all of those shortcuts don't work in Version 2205, the outlook.exe /safe works or just holding CTRL while you left click on the outlook icon. But none of the others work for me. I had to use outlook.exe /cleanrules, I guess this would be related to Domain and none Domain accounts. Odd, though I get off and on success with some of the more common commands.

[@KevtechITSupport]

they changed it, just checked.

[@olonzo2980]

Kev : Hold my beer 🍺 I got this 🙏🌞🙏🌌

[@kevinalvarenga5678]

How would you determine which add in is causing the issue?

[@KevtechITSupport]

You unchecked them one by one. Process of elimination

[@kevinalvarenga5678]

Thanks man

[@socialmedia8932]

Hey Kev, have you made video on creating mailboxes on Outlook?

[@KevtechITSupport]

Yep

[@kimikudario2661]

Thank you

[@KevtechITSupport]

Np

[@jaydenmeadors8934]

Could we use this as I.T experience

[@KevtechITSupport]

office 365 is part of my resume template.

[@sanatankarki7094]

hi Kev, I have issue with outlook. I can not find my send mails in sent items folder. could you share tips and technics?

[@KevtechITSupport]

Do you see it in owa? If do than outlook messed up locally.

[@emabegum1308]

How did you set it up? I’d that in virtual machine?

[@KevtechITSupport]

kzbin.info/aero/PLdh13bXVc6-k_u2RPqYAp8R8HtYT_ONht

[@ohthatsyou]

Hello kevin! @4:17 u said " uncheck the add-ins thats causein the problems" But how can i know what addin is doing this? Kind regards.

[@KevtechITSupport]

Process of elimination, uncheck them one by one and see which one is crashing it.

[@stewtech]

What are you typing into your search engine when you come across a problem in order to find the correct docs to help you?

[@KevtechITSupport]

@stewtech specifically for work. You can ask a colleague for help, look at old tickets closed from other techs because maybe they encounter the same issue or I would use our confluence/knowledge base article to help me find answers. If I don't see anything than I would google the error message. Really depends what the error message is. I been in IT for over 10 years, some stuff I already know how to fixed without using google.

[@Don-fb1hq]

Hey Kev, Thank you so much for the information & videos. Which video should I start with? I’m self training for a help desk role.

[@KevtechITSupport]

Watch helpdesk playlist

[@Don-fb1hq]

Thank you

[@vinaysuren4516]

Hi Kevin, I really enjoy your videos. I'm from India and I have been working in an MNC as an IT service desk senior associate for the past 14 months, now I'm looking to upskill and grow Higher up in this domain. Please suggest what courses I need to do to attain that level in my job

[@KevtechITSupport]

I can't suggest anything because the job market is different in every country and state. You need to need check online and see what people are hiring for in your local area and study those things.

[@tranvanhung1813]

HI Kev, I have a problem that some emails in my inbox are automatically moved to the Archive folder (not the Online Archive folder). I don't use any rules.

[@KevtechITSupport]

Does that happen on owa too or just your regular inbox. Just wondering.

[@jasonrodrigojimenez7270]

gracias es algo que necesito mucho en mi trabajo se le agradece

[@KevtechITSupport]

Cool

[@ronijohn9462]

good stuff

[@idlewild]

We're having an issue in which a user cannot see bullets in an HTML email. She's on Office 365 and her desktop client won't display the email properly, but she CAN view it in her browser (OWA). The same email opens fine for other users, but the bullets are removed for her only. What can we try?

[@KevtechITSupport]

Did you check html settings within sending emails itself? That's a settings under a new email..

[@barry5462]

Do i have to pay for office 365,and if im following along with Ryan's Azure training,can i get Azure and Office 365 together?

[@KevtechITSupport]

Office 365 good for 30 days than you have to pay for it.

[@barry5462]

@@KevtechITSupport what about Azure for the training with Ryan?..can i get that at the same time?

[@KevtechITSupport]

Yes you can

[@KevtechITSupport]

Two separate licenses.

[@roshan8431]

Hi kev, Your video has great info but usually user come to IT if the rules are gone, views they want that to reappear in ther outlook. Could you please share that too

[@KevtechITSupport]

I made a video on this already

[@mauselioe6838]

What would u be doing if you weren’t in IT?

[@KevtechITSupport]

Probably travel the world.

[@31Chaos]

Hey Kevin how many license do you need to perform these labs effectively since Microsoft Dev office accounts are done for?

[@KevtechITSupport]

1 license

[@31Chaos]

@@KevtechITSupport you don’t need any other accounts?

[@KevtechITSupport]

@@31Chaos you should have two accounts at least but one enough if you plan in learning how to troubleshoot office 365. If you plan on learning mailboxes and other stuff. You need at least 2 accounts.

[@31Chaos]

@@KevtechITSupport ok thank you so much. And I appreciate the information. 🙏🏽

[@sauravthapa9130]

In my organisation, the users shared mailboxes used to disappear time to time and I usex to recreate the whole Outlook profile. Do you think that would be a good idea or is there other fix? Thanks

[@KevtechITSupport]

That's normal. If the mailbox is too big. You will have a lot of issues. There a limit on how many emails you can have in 1 folder.

[@yanyant-q1l]

is this considered basic or higher level help desk

[@KevtechITSupport]

@@yanyant-q1l depending on the company. It's tier 1 tier 2 stuff

[@buttermilk_pie]

Im interested in how you get to where you have all of this knowledge. That's what I'm really struggling with. Where do I do to learn this the way you had to learn in

[@KevtechITSupport]

Office 365 is covered on my playlist Office 365: kzbin.info/aero/PLdh13bXVc6-kw0GK7N_Dg9tfDhGcZLyqE. Which is why I made a video on how to get office developer mode so you can practice office 365 admin stuff. The video you dislike.

[@jaydenmeadors8934]

Is there anyway that we could create a project on office 365 to use as experience?

[@KevtechITSupport]

Project? I have a whole video on how to make a resume for new techs that watch my videos.

[@Saturn-Cflo]

You said go to COM add-ins to disable the add-in that causing problems, but how do you know which add-in causing the problems? please help :)

[@KevtechITSupport]

Process of elimination

[@Saturn-Cflo]

@@KevtechITSupport thank you!!!

[@NiranjanRajan777]

Kev, will this works on online outlook

[@KevtechITSupport]

This is the applications not on a browser. If that's what your asking.

[@NiranjanRajan777]

@@KevtechITSupport yes

[@KevtechITSupport]

@@NiranjanRajan777 it won't work on a browser. Two different things. You can remove add ins on outlook in a browser or rules but that's about it.

[@GuruChaz]

What happens if you reset someone's categories and then they say, "I only had an issue with a few categories but you deleted all of them. Where did all my categories go? You're fired." lol

[@KevtechITSupport]

If someone having issues with a category. Most likely a bad profile or you need to redo the category. I definitely wouldn't reset everything.

[@moregenius-1555]

this is useful for this job Office 365 Support and Development Specialist ?

[@KevtechITSupport]

IT Support jobs/Helpdesk jobs.

[@CarlosEduardo-nu7dd]

cool

[@dfmu2669]

did you skip the Office 365 downloading part?

[@KevtechITSupport]

Yes.

[@MohamedAli-qo2fz]

How do you fix Not Responding/Freezing up?

[@KevtechITSupport]

That question can be anything. Can be so many reasons why it's doing that. Profile too big, outlook add in, bad ost profile, Network connection issue.

[@MohamedAli-qo2fz]

Profile is huge. How you go about fixing a huge profile. I disabled cache mode. Don't know if that will help.

[@KevtechITSupport]

They have to delete emails and you need to start archiving old emails and setting cache mode to 1 year instead of all time. That's the only way to fix it.

[@MohamedAli-qo2fz]

Thanks kev.

[@DropdeadDylannnn]

@@KevtechITSupport can’t you just renmame the ost as .old?

[@joyaljosephvj2291]

Hi kev,I need your support in finding answers for few questions,How can I connect you!

[@KevtechITSupport]

I don't do support for people. Not sure if your going to as me questions about IT issues.

[@joyaljosephvj2291]

@@KevtechITSupport Yes those are from IT only.

[@akonvict]

Is there a video on how to download office 365 for free in server 2016?

[@KevtechITSupport]

Office 365 is browser based. Unless you want to set up exchange 2016 on a vm. You can get office 365 exchange for free for 90 days kzbin.info/www/bejne/fYKXeat9hqtlmrs

[@akonvict]

@@KevtechITSupport Awesome thanks Kev

[@rickyticky3350]

I can't see what your doing. Get the page closer so we can see.

[@KevtechITSupport]

That's an issue with your monitor not my screen. Unless your using a mobile device than you can barely see it. The video meant for a monitor.

[@atultembhre9465]

Hey kev I'm new in IT and i want a IT support job what i do for getting a job In IT and what skills will help me? Love from India🇮🇳 ❤

[@KevtechITSupport]

You start with this kzbin.info/aero/PLdh13bXVc6-k_u2RPqYAp8R8HtYT_ONht Helpdesk Lab If this doesn't make any sense, combine it with professor messer A+ material youtube.com Than you prepare to job interviews with these videos kzbin.info/aero/PLdh13bXVc6-kKU28wHX8dfnHMpmSfty3d IT Interview Questions youtube.com Just make sure you understand what I'm doing If you can explain what your doing in the lab than you should be ready for the interview Since a lot of people follow a video but can't explain what there doing Last but not least, you make the resume after learning the labs and hands on training using this video kzbin.info/www/bejne/b3fSmKadi9Ojeq8

[@atultembhre9465]

@@KevtechITSupport thank you so much man totally appreciated❤

[@gokulraj6276]

Archive pls explain

[@KevtechITSupport]

I will go over it in depth as I go over other stuff on office 365. There plenty of videos online on this subject.

[@paramour777]

God bless u tell me plz how do i join ur discord channel

[@KevtechITSupport]

Discord link is on the description on this video, my KZbin page, all my videos on the description.

[@priyankavyas1018]

video is not clear

[@KevtechITSupport]

That's an issue with your pc, phone or whatever your using to see it. It's uploaded on 1080 high definition.