IT: IT Support/Helpdesk Interview Questions

[@michaeldooley231]

A Big thanks to you dude, I'm 42 with out of date Quals and your Video gave me the confidence to answer the questions and landed me the Job. No more HGV driving for me.

[@KevtechITSupport]

Glad it helped you. Congrats!

[@MHb789]

In which order should I learn the topics?which playlists can i refer to?

[@wightclaudia]

Hi michael - 3 years later how is your IT career going ?

[@sachinmajotra9665]

Any update micheal

[@nobu8953]

Kev! Nobody is complaining about the length of the videos brooo. Make them as long as necessary. This info is invaluable

[@KevtechITSupport]

Cool

[@smkrhel8093]

You and job skillshare guys are the best. No one ever have uploaded real time stuff as u guys do. Thanks man

[@KevtechITSupport]

cool.

[@timotheeeful]

You are a gold mine Kevin. There is so much value in what you are doing with this channel. I hope you are rewarded well for all your work. Thanks man.

[@KevtechITSupport]

It's a good thing and bad thing for me. Don't really have a big following on KZbin because my videos are educational and no one really cares about educational IT content. I don't get rewards for making these videos, I just do it to help people. A comment like yours makes my day because it at least tells me that I'm doing a good job with my videos. (like the name butter fingers lol, good candy)

[@elephantmagnet101010]

@@KevtechITSupport your videos are definitely very helpful. not everyone will comment to let you know, but you are helping many people!!

[@KevtechITSupport]

@@elephantmagnet101010 thanks

[@h3ll0_2]

Thank you so much for this man. I am honestly so nervous about not doing the job well and ultimately failing. It seems like this entry level position has a lot of responsibility without the hands-on training. You basically have to teach yourself. That is why I am researching as much as I can on my own. I am hoping I get this Help Desk job I am going for. I just need to get over the feeling of not being good at the job, even though I know I have the skills there. I just need to get into the swing of things. Every new job gets easier with time.

[@cisco5135]

I have the same issue bro. I always feel that maybe im not good for this job but when someone ask me for help I can fix their problems.

[@KevtechITSupport]

It's all about confidence. Need to believe in yourself.

[@cisco5135]

@@KevtechITSupport still watching your vids rn man, guess I need to work on my communication skills and be confident all the time when talking to someone

[@KevtechITSupport]

Yes, it's almost like dating. They have to like you. The power of persuasion is super important.

[@cisco5135]

@@KevtechITSupport yeah man I am still working on it, it’s a long process but I will and I can overcome this fear. Thank you for your vids man I just visited your channel today and I think you’ve answered half of my questions. Keep doing great videos man. Salute

[@naurinsaiyed5338]

Thanks a lot Kevin for helping people like us who are from non IT backgrounds. I started from the scratch to learn about IT only through your channel and Job Skill share, you guys do such an amazing job by providing real world scenarios of work. Hope you get reward of doing a wonderful job by teaching people for free.

[@KevtechITSupport]

Nice. Good luck.

[@jaredpyke8073]

I landed a tech support role last week, it's my first job in IT. Thanks for your videos

[@KevtechITSupport]

Good luck, thanks

[@guthikondagopinadh131]

Hi kevin..great job man. All the questions are spot on except the issue with temp profile. For that just elaborating on regedit. 1. Login to pc as admin 2. Open windows registry/regedit 3. On the hkey_ local machine. find the profile list and then rename/delete the temp profile. 4. Restart the pc. You can do this on C drive too. I have been through rest of your videos. You and Dani are doing a great job.

[@KevtechITSupport]

Thanks

[@guthikondagopinadh131]

@@KevtechITSupport This will be tha path.. HKey_Local_Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

[@KevtechITSupport]

I made a video on this. Thanks

[@syedmuhammadizzuddin6289]

Great video, this is the correct way to identify the issues. Always start with the simple troubleshoot first. We don't want to go too far in identifying end user issue.

[@NWRONINELITELORDLESSAMURAI]

Watching this video was like drinking from a fire hose. Great knowledge. I’ll have to walk through each trouble shoot.

[@KevtechITSupport]

Cool

[@Innovationlu]

This is a lot of information. It’s def great to be able to talk the talk. Everything you are saying is coming from experience. It’s intimidating to answer the questions the way you did. I wonder how the person who landed the job answered the questions.

[@h3ll0_2]

My thoughts exactly. I am curious to know how the inexperienced individual answered the questions.

[@KevtechITSupport]

Watch my other videos, I have mock interviews with people who have no job experience and I had them answered the same question. They answered it correctly with no job experience. Watching my interview video isn't going to help if you only watch one. I have 34 videos and some of them are people with no job experience. Please watch all of them.

[@KevtechITSupport]

you need to watch my other videos, we have people with no job experience answer the questions. I got 34 videos on different interview questions and some of them are answered by interns and people with no job experience.

[@Innovationlu]

@@KevtechITSupport I want to thank you for making these videos. Your content and a few other resources have helped me progress in I.T . I posted the original post a year ago. Today I’m in my second I.T role doing tier two Helpdesk. Please take Kevin’s advice but also put the work in.

[@KevtechITSupport]

Awesome, nice work!

[@miera8831]

This is my first video of you as i have an interview in 2 days. I am super impressed with how you provide guidance & keep in touch with your audience to better help them still. You got yourself a new subscriber. Love your videos all the way from Malaysia.

[@KevtechITSupport]

Thanks.

[@h3ll0_2]

Did you get the job?

[@DNicco_]

First IT Interview as a college student this coming Friday! I’m excited

[@KevtechITSupport]

Good luck

[@iamJoeTheThird]

Thank you for providing this resource for job seekers!

[@KevtechITSupport]

Glad it was helpful!

[@bkfinest2454]

Thanks kev for everything you do for the community also im so tempted to start applying to jobs soon.

[@KevtechITSupport]

thanks, you should apply for jobs!

[@holliescott839]

I have my first tech interview today in teir 1 so I watched your video wish me luck. I wrote notes down to. so thank u

[@KevtechITSupport]

Good luck

[@Dujjajiscoming4u]

Great information, thanks. I have a job interview today. I am new to IT.

[@KevtechITSupport]

Good luck.

[@juliancain3872]

Sooo how'd it go?

[@OviyaK]

Hey.. Thank you so much for your video.. I had an interview with Google and I used your video to prep and I got some questions baséd on it. I got the job offer too. Thank you so much. Keep up the great work ♥

[@KevtechITSupport]

Nice.

[@h3ll0_2]

A job offer with Google? Wow. That's amazing.

[@jeanetteolivas4391]

You’re AMAZING Kev! Thank you for sharing your knowledge with us 🙌🏻

[@KevtechITSupport]

Thanks.

[@raygoff9118]

Have a phone interview in a few hours. Thanks for the video!

[@KevtechITSupport]

good luck.

[@raygoff9118]

Kevtech IT Support thank you!

[@Moltrosity]

@@raygoff9118 How did you go bud? Get the job?

[@hilarysillis3555]

great video for me who is studying, thank you

[@KevtechITSupport]

thanks.

[@Sass269]

Thank you for the information.

[@bhagwandasrai8449]

Really Helpful....I liked & subscribed

[@paultexasusa]

I joined..............terrific resource

[@KevtechITSupport]

cool.

[@dipenraj3650]

So informative video bro! It will really help me boost me confidence in the interview, Thanks !

[@KevtechITSupport]

Nice

[@preciousv7240]

Thank you so much for sharing this information ❤

[@GurinderpalSinghULSI]

Thanks, your video helped me in getting the job. thanks

[@KevtechITSupport]

Nice work.

[@kevorka3281]

Thanks my fellow Kev

[@MyKilIerMugShot]

Kevin, you're the best!

[@KevtechITSupport]

thanks!

[@sofii211]

God Bless you Kevin. This really helps.

[@KevtechITSupport]

Thanks

[@wonrei]

how many helpful videos did i watch jeez i keep failing lol but susume i will keep on moving forward.

[@KevtechITSupport]

Keep on learning.

[@tornadokhm1]

I have a phone interview in 30 minutes and I'm nervous as hell lol. Thank you for this video!

[@KevtechITSupport]

good luck.

[@KevtechITSupport]

how did it go?

[@tornadokhm1]

@@KevtechITSupport I think it went well! It was just an HR person today and we scheduled a second interview with some other members of the IT team!

[@KevtechITSupport]

Nice. Go watch my other KZbin interview videos. If you get stuck on the job description just ping me on discord.

[@tornadokhm1]

@@KevtechITSupport Thank you so much, man! You and your videos are incredibly helpful 🙂

[@jamaicanmesmile3791]

This is great! keep it coming!

[@KevtechITSupport]

Thanks! Will do!

[@foxhound5043]

This is absolute gold..

[@pigskinrode0]

I have 7 years customer service experience, I'm changing careers and wanting to jumpstart my IT career. I've already passed the CompTIA A+ core 1, still studying for Core 2. I'm trying everything to get my foot in the door with no IT Helpdesk experience. I hear stories all the time of people getting jobs with no experience. Would you have any recommendations that would be beneficial ? Great Vid and thankyou for sharing some great information to the rest of us, I'll make sure to soak this up like a sponge ! Keep up the great work Kev !

[@KevtechITSupport]

You need to watch my other videos since I cover it in our videos. For example, this one kzbin.info/www/bejne/l3PYiWiwoaZqnbM

[@pigskinrode0]

@@KevtechITSupport Thanks Kev ! Keep doing the great work that you do ! Much appreciated !

[@topman984]

Excellent infos Kev 👍👌🤝👊

[@KevtechITSupport]

Thanks

[@TherealToppo]

The company on that cup is literally across the street from me. Strange

[@saxaaf5]

Thanks for good explanation

[@ShadowMoon96]

Very informative

[@Ninanina20233]

you doing great job man !!! thank u for ur efforts!

[@KevtechITSupport]

Thanks

[@jusdat1278]

The encrypted email part confused me. If you are using encrypted emails, aren't you supposed to a email client that able to decrypt the encrypted emails? Are you referring to encrypted files in the email? If so, then using the 7-Zip, WinRar, and other proper Decrypter to decrypt the encrypted files sound right.

[@KevtechITSupport]

Encryption can be anything. Encryption from email using proofpoint or encryption from winrar using a password protected app. The question is too generic, need to ask the interviewer more information obviously.

[@thariqthassim820]

What a legend! Thanks bro

[@KevtechITSupport]

Np.

[@vincentfalbo9795]

Awesome. Keep em coming.

[@KevtechITSupport]

Thanks! Will do!

[@karenharrison4382]

I have two technical support questions I was asked tell me about a time you had to teach yourself something technical. What resources did you use and what was your process

[@KevtechITSupport]

Cool

[@karenharrison4382]

Then this my second question these are questions on the application tell me about a recent project or problem that you made better, faster, smarter, or more efficient I need help with these two questions right away if you can help thanks

[@pambee1]

Hey Kev. At 5:05, when you said extending the email, its that similar to creating a PST file? Thanks

[@KevtechITSupport]

Its not the same thing. You would increase the mailbox size on the exchange server.

[@thatoneguy779]

Have a helpdesk interview this Tuesday a lot of these hardballs questions really could mess up your interview and make you seem you unknowledgeable.

[@KevtechITSupport]

It's like that with some interviews.

[@ashllua]

I have an interview tomorrow for tech support in staples. I have no certificates but i get the basics...not sure what the pay rate is yet but i am ready for the opportunity to grow and learn. Wanted to find something close to what im looking for so i can have an idea of what to expect. Thanks!

[@KevtechITSupport]

Probably customer service and hardware questions

[@ashllua]

Kevtech IT Support oh hardware that’s not too bad and I have plenty of customer service experience. Had no idea what I was getting into so thanks I’m gonna freshen up on that some

[@KevtechITSupport]

@@ashllua sounds good .

[@mattpeters7077]

Very helpful, thanks!

[@KevtechITSupport]

You're welcome!

[@Dalaba918]

Very interesting

[@DupinderSingh47]

Thanks a lot👏

[@KevtechITSupport]

Np

[@radhedigitalstudio1103]

best video

[@ammetal4life]

Thank you, This was a big help

[@KevtechITSupport]

Cool cool

[@kihunkim9122]

On Q3. You said computer is not on, is it the situation of rdp? Like computer at the office is not on and user tried to log in at home?

[@KevtechITSupport]

Rdp

[@bbowling619]

What is the command in cmd line to erase profiles?

[@KevtechITSupport]

nzcommunityschools.wordpress.com/how-tos-for-your-computer/how-to-reset-a-windows-7-roaming-profile/

[@dunamisneo]

Hi Kevtech, can help this interview Q: A user using a laptop is able to access any website using chrome and internet explorer from his home network. But when he connects to company network he is not able to access any website using chrome and ie. What are the troubleshooting steps?

[@KevtechITSupport]

can be anything.. I answered that question in my other interview questions. firewall, blacklisted, browser cache.

[@dunamisneo]

@@KevtechITSupport but his other colleague are able to access website through company network.

[@bloodstallion]

@Kevtech why is it an internet issue. My work environment use only intranet. They have no acesss to internet.

[@KevtechITSupport]

don't understand your question.

[@bloodstallion]

Regarding unable to send/receive emails. Ur saying it could be due to internet issues. In my work environment everyone is on intranet. They have no internet. So how can it be due to internet issues.

[@KevtechITSupport]

Keep in mind that outlook can go down if the computer loses internet connection because the router in the office goes down or the cable that connects to the pc accidentally gets broken or kicked which gives you no network. It happens all the time in a job environment.

[@bloodstallion]

@@KevtechITSupport hmm u mean this happens when intranet is down or when internet is down. They won’t be able to access any websites at all on my work environment. PCs are connected only to the local network. So if I ask them if Google is working, they would definitely say no. I believe the emails are stored on the local network. So I dun understand why would internet come into play, unless they are on VPN

[@KevtechITSupport]

Internet not intranet these are two different. I never said intranet. In a job environment they lose connection to the network and they can't receive emails because of it. This can happen in a job if the person using a laptop/desktop. The network is not always stable in every job, keep that in mind. You can lose connection because a switch or router goes down or lose connection because they ran out of ip addresses. Usually its the physical layer like a cable isn't connected. For email it can also be his or her mailbox is full or a bad ost profile. It really depends on the issue. In this case the question is too generic so you assume anything.

[@jasonmiller1076]

How would there even be a log on screen if the computer wasn't even on?

[@KevtechITSupport]

Question too generic so it can anything. I said in the video the pc might not be on or it fell off the domain or stuck on windows update. Can be many reasons why the person can't login.

[@onyekaakunna7366]

You have the class?

[@KevtechITSupport]

Nope

[@onyekaakunna7366]

Oh Thanks I will need help to start IT class

[@CleoTheBigBlackDog]

I wanted to add, I was at a mock interview and they gave me a scenario regarding email not working , I mentioned everything except VPN hope this helps

[@KevtechITSupport]

cool.

[@efboy]

Also check if work offline was selected in the Send/Receive tab

[@fadielnel]

You are incredible, please conitnue

[@fabiopellacini6231]

Very useful!!!

[@varinderjit2442]

Tomorrow is my IT support interview in a company ...plz suggest me some keypoints.

[@KevtechITSupport]

read the job description and study those things since they will ask questions based on that.

[@ScreamEmzxD]

How did it go?

[@jsledge111]

5:12 washawasha is corrupted

[@KevtechITSupport]

yes wash wash is corrupted lol.

[@sarathsivankutty6685]

My interview is day after tomorrow.. I am bit stuck with Job description

[@KevtechITSupport]

Check the job description and study those things. Also check my interview playlist. I have 30 videos on different interview videos tech and non tech related.

[@sarathsivankutty6685]

Sorry to say sir .. I am currently working also . I don't think I could watch all that 30 videos before my interview. Can I email you the job description .. so you can help me .. plzzzzz it's a request .. I desperately need this job

[@KevtechITSupport]

Just go based on the job description and study those topics for the job interview

[@anthonydelosreyes1361]

Hey wassup Kev, hope you doing good through out all this madness. Have a question..default gateway, how would you describe that...I heard it was a router and then I heard it was a server proxy. Could you clarify?

[@KevtechITSupport]

Default gateway allows to communicate with another computers that are in different network. Some cases default gateway is a router that sends the data over to your local network or modem which moves it over to your isp. Hopefully that makes sense.

[@MsMsbrightside]

Thank you so much

[@KevtechITSupport]

np.

[@toadbroz30]

Awesome video, I'm watching it before my interview. Just be careful touching your face so often. There is a pandemic going on.

[@KevtechITSupport]

I work from home, it's fine.

[@kornelious1]

Forgot corrupt email in outbox, seen that many times in my career.

[@SuperFudgeEater5]

im so nervous for my interview. thank you :)

[@KevtechITSupport]

Good luck. I hope it goes well.

[@mariembuenaventura1278]

Watching this while troubleshooting... haha

[@AdornedbyGod]

Hey Kevin! Could I show you my resume? I’ve been applying to roles but I don’t know if anything is wrong with it

[@KevtechITSupport]

You should look at my resume videos. Otherwise book a call with me on calendly calendly.com/kevtechitsupport

[@Nashadi_420]

How to get into better job in other countries except india?? For background:- I am 24 working in hcl technology. Have experience of 3+ years in service desk related jobs, I have switched 3 company and my last company was NTT data. In my current job I am tenured resource.

[@KevtechITSupport]

You check your job market online and connect with people in your local area that have the job you want. Every country and state is different. I can't give you advice because everywhere is different. Check your job market and do research.

[@Nashadi_420]

Also please suggest if I should change my job and go to l2 any suggestions.

[@KevtechITSupport]

@@Nashadi_420 you don't go to level 2 job if you already have job experience. You go to a high position like network admin or system admin.

[@chapoaveli714]

I have an interview for a role called Computer Technician II. Do you have any tips? Also, will these help desk videos help me out?

[@KevtechITSupport]

@@chapoaveli714 look at the job description and focus on that. Computer technician sounds more hardware related. It's different from helpdesk

[@hmoobmuschannel]

Can you put your answer into written?

[@KevtechITSupport]

written where on the description, on the subtitles, on the video?

[@Worship-rai]

Who is giving platform to entry level students

[@KevtechITSupport]

Me and jss jobskillshare. We been doing it for awhile.

[@Worship-rai]

I am interested if you’re providing any that would help my career

[@KevtechITSupport]

@@Worship-rai were on discord. Discord link on my profile page.

[@Worship-rai]

@@KevtechITSupport I joined, I dont know how and what do Can u please guide me

[@KevtechITSupport]

@@Worship-rai come by this discord, jobskilshare.org discord.gg/f7GseWdh

[@HeatherPonyweather]

Hi Kevin. I have a second interview coming up for a technical support specialist at a high school. I’ll be level one. So the interviewer said it will be more hands on problem solving with hardware and software. Would you happen to know what kind of stuff I’ll be given? Thanks!

[@KevtechITSupport]

Can pretty much be anything, from the job description to your resume.

[@ChrisM-fm7qp]

Thank you for video. I got help desk interview question coming, any others questions you have that could help prepare, if so please hmu

[@KevtechITSupport]

Watch the playlist this is just one video. There 32 of them.

[@ChrisM-fm7qp]

@@KevtechITSupport thank you

[@KevtechITSupport]

How it go?

[@mushailibrahim6053]

Kevin your videos are so informative and clear that could be understood so easily....I want a job as a technical support executive, I'm from a non technical background with no prior technical experience, how do I get into this domain? Also what kind of a knowledge I need to acquire for this kinda job? Hope to get a reply from you

[@KevtechITSupport]

Thanks. It depends where you live, also depends on the job requirements of your local area. Every state and country is different. You might need to know office 365 or active directory or something else. I would check online and check the job postings and see what's required of you in that area if that makes sense.

[@cynthiaadams4322]

I want to get into networking do I have to do helpdesk ? I have limited experience in IT?

[@KevtechITSupport]

that's going to be hard because usually everyone starts with helpdesk and moves over to network admin. Unless you have experience already, you will have a hard time getting a network admin job starting off.

[@cynthiaadams4322]

Ok I have a degree in security but limited IT experience? I will have to get my At certificate and Nt where would be a get city to get an entry level help desk job?

[@KevtechITSupport]

@@cynthiaadams4322 usually a lot of these jobs in helpdesk require you to have hands on experience or a certification. If I was you, I would get A+ and do some labs at home to build your experience. Create a virtual lab at home and add that experience to your resume.

[@cynthiaadams4322]

Thank you I will do a lab at home. How do I do a virtual lab can I do online?

[@KevtechITSupport]

@Cynthia Adams I have a playlist. You can do it on your own computer or create an account with Microsoft and make labs on Microsoft azure. Its free for 12 months.

[@utsavthakkar5433]

Kev I’ve interview coming next week and I want to connect with you

[@KevtechITSupport]

good luck, questions can be pretty much anything from the job description to your resume.

[@zabi1692]

Hi Bro , where are you from?

[@KevtechITSupport]

I'm from New York.

[@qaidahmed5624]

Are you asked based on your resume?

[@KevtechITSupport]

Yes

[@moeawad4462]

Can u help me with my resume I am looking for Job

[@KevtechITSupport]

I already have videos on how to make a resume. Got 10 videos on this.

[@paultexasusa]

DOPE INTRO

[@KevtechITSupport]

Thanks

[@swaroopjashu]

💝💝💝

[@habibshaikh5423]

❤

[@Akusa202]

How common are these types of questions for an entry level positions? Most of these answers I've never heard of and made zero sense lol.

[@KevtechITSupport]

If your part of my discord. People gets job watching my interview playlist. 600 people got jobs watching my videos this year. 300 people got jobs in 2021 watching my videos.

[@marcelngale7863]

Hey Kevin please how can I join to ur students to be a one on one

[@KevtechITSupport]

I don't do one on one's.

[@Apologeticsnoapology]

Talking fast

[@KevtechITSupport]

Yep

[@Apologeticsnoapology]

@@KevtechITSupport sorry, it’s good just hard to grasp everything because you are speaking so fast lol

[@KevtechITSupport]

That's what coffee does to you lol

[@Apologeticsnoapology]

@@KevtechITSupport Lol 😂

[@GreenCatQueen]

That's because he's a New Yorker.

[@bhagwandasrai8449]

Really Helpful....I liked & subscribed