Focusing on your strengths is not a step backwards, Ben! You do you!
@pen.venture6 ай бұрын
Completely agree with this 🤝
@adamrutsch52966 ай бұрын
Great news! One of the very best pen designers and one of the very best suppliers and content creators in the industry. I can't wait to see more from both. Best of luck.
@pen.venture6 ай бұрын
Thank you Adam - we stood and made plans and every single different way to fulfill the quest would be to have a partnership where we don’t overlook Gravitas.com and we just decided to copy paste every bit of our way of doing things at PV and offer the support to Gravitas.com
@totallylegit20686 ай бұрын
this will bring so many new customers to gravitas now that the shipping issues will be resolved
@pen.venture6 ай бұрын
We’ve inked the deal with DHL already and I can’t wait to see the first delivered items arriving as they should 🙌🏻
@fossilimprint29543 ай бұрын
Thank you Ben and Emy. It is rare to see such open honesty, in why you are now a team. Each working at their strength, together stronger and more successful. I have a Gravitas pen, and the quality is top notch, right up with Pilot or Platinum. Thank you gentlemen, I am eager to see the fruits of your labor and to add more Gravitas pens to my home.
@pen.venture3 ай бұрын
Thank you so so much - we clicked together being so different in what each shine at, we both have very enthusiastic personalities when it comes to writing instruments and I think this will be a major step into the right direction for Gravitas. We are 4-5 weeks away from being ready - final stretch now, we are testing the platform, shipping services, accounting and books - inventory managing system and implementations. There will be a lot of motion this autumn from Gravitas
@NicoleLossnitzer6 ай бұрын
That’s big news. I was almost lost in the mean time while being a big fan of Gravitas. I strongly believe in Ben‘s power of innovation and can‘t wait what will be coming up. Which you guys success
@pen.venture5 ай бұрын
What is coming next its unheard In the pen industry :D thank you for your support - stay tuned - its going to be big
@NicoleLossnitzer5 ай бұрын
@@pen.venture May I ask you for some support. I bought a Twist rollerball from Ben in silver. Unfortunately the backend fell apart and Ben advised me to glue it in again. I made this but the pen wasn‘t working anymore. Ben was generous enough to send me a new pen which is highly appreciated but the replacement pen was black instead of silver. I asked him a couple of times for the possibility to buy a replacement part of that turning part at the backend, but never got an answer. You mentioned yesterday that you are planning repairs as well. Is there a chance to buy such a replacement from you? Kind regards Dirk
@pen.venture5 ай бұрын
Yes Dirk , the new website will also feature parts and when that time comes you can buy spare parts with us
@dhg54515 ай бұрын
Love your pens, Ben. Got 6 of them, but getting the last one, a Gravitas Kyuseido Kakari, was torture for me. Over 3 months with no communication and no delivery estimate. Now I understand why that happened. Glad you’re now teaming up with Emi. Your design and engineering talent combined with Pen Venture’s distribution and communication skillsets sounds like a match made in heaven. Best of luck to both of you guys!
@pen.venture5 ай бұрын
:D This is why we opted for this change, because even when things go to plan with Irish post, is never a easy thing - soon all of these will be a thing of the past
@marilyngardner6562 ай бұрын
@@pen.venture Please don't follow Ben's lead and blame all his problems on Irish Post. It went a lot deeper than that. What you need to bring to this brand now is integrity, not more excuses.
@jaapcoersen9425 ай бұрын
Gravitas is good at making pens, Pen Venture is good at selling pens. Good move 👍
@pen.venture5 ай бұрын
:D we both know to do different stuff and we gave it a test and it worked so I think the was the only way to go further from this point
@Volkmannx6 ай бұрын
Big Gravitas fan, this is great news. Recognizing and admitting your weaknesses takes strength and it's not defeat, it's a win and progress. This colaboration is the right decission - I'm happy for you both! Can't wait for the transition to be completet, thank you Ben and Emy
@pen.venture6 ай бұрын
:D hey there We think our proposition for the community will be a win win scenario and every angle of this will bring at least a better result if not a great result. We picked the summer season because of the holidays season and it will mean that we are able to allocate more time to the transition and the process all together so like this we aim to have everything ready 8 to 10 weeks from around this time.
@Volkmannx6 ай бұрын
@@pen.venture Awesome, take all the time necessary.
@rogueinterrobang5 ай бұрын
So glad I found this. Was about to send a final grumpy message without expecting a response but now it feels like there's hope - I am so excited at the prospect of getting my hands on a pen I've been looking forward to for months, and it sounds like if it does arrive and I love it, I can get more with confidence. Props to both of you, and as a disabled entrepreneur with a small start up who's had decades of mental health issues, big respect to Ben and solidarity. It's really hard juggling what you excel at and what you struggle at: a partnership like this is worth its weight in gold.
@pen.venture5 ай бұрын
We appreciate any small bit of understanding and support towards what we are setting up to achieve with Gravitas and for Gravitas and the customers, there will be some things that we just cant cover or cant cover ourselves, but those will be taken care of Ben once we clear everything - he will be on just the problematic orders to make sure those will get covered and we take the new customers orders
@Shak-MD6 ай бұрын
You Found him!! There he is! I love Gravitas designed pens.
@pen.venture5 ай бұрын
:D it was meant to happen
@jolienkrispijn5 ай бұрын
This is great news! Well done, looking forward to see what this collaboration will bring ❤️
@pen.venture5 ай бұрын
Fingers crossed! See you soon my dear :D
@testinguk_Admin5 ай бұрын
Congratulations. I love my 5 Gravitas pens and glad they will get into even more people’s hands.
@pen.venture5 ай бұрын
thank you :D this is what we cant wait to see happening - more Gravitas pens quicker and safer sent into more people's hands :D
@marionevarez15406 ай бұрын
I love this partnership! Ben, love your pens. Emil, Love your services. I can't wait to expand my collection with some of the gravitas models I been looking for!
@pen.venture6 ай бұрын
We both love what we do - I smile and take a biiiig breath each moring I turn the key and open my office, I feel blessed that I get to make ppl happy while sharing my passion for pens, I couldn’t do everything if I wouldn’t have ppl like Ben who make stuff that we all love and if we can help each other - I think it’s a win win win situation when we both have something to win but most important everyone in the community will also do so
@archivist176 ай бұрын
This will be a big step forward for both arms of the partnership. Here's to a great future!
@pen.venture6 ай бұрын
:D it's going to be big and we will do our best to deliver on all aspects! Cheers - for the future!
@Dmatic895 ай бұрын
That's Awesome 😍 I love Pen Ventures Best customer service ever 👌 and Gravitas Pens Love them too. Thanks guys
@pen.venture5 ай бұрын
Our pleasure! Than you so much and soon it will be a great way to have a Gravitas pen via our provided services for Gravitas
@aaronncz6 ай бұрын
Love ur pens Ben, draw with them every day. Hope it helps the logistics too, because I’d love to get more pens!
@pen.venture6 ай бұрын
it will it will :D we deliver efficiently now in 3 to 7 days world wide through DHL Express at Pen Venture any Gravitas item that we sell only by having physical in our inventory :D the system works, now we just apply it at Gravitas.com
@HaulinAssAssin4 ай бұрын
Collaboration happens at the top. Business can be scary but I have a feeling this decision will work out great for both of y’all and growth is on its way if you haven’t already seen it. Prayers to y’all to have a smooth business relationship. 🙌
@pen.venture4 ай бұрын
:D sometimes we get to be successful and we learn that we have not prepared for this, that is why I think what we are working for Gravitas will be really nice and convenient for them and the whole client pool
@EvanMaxYouTube6 ай бұрын
Awesome news! Love to see different companies in the community coming together to lend each other their strengths!
@pen.venture5 ай бұрын
:D each of us has been training for this moment for the past years - now its just the transition point which is a little difficult but will get through it and ill be fine
@kathleenbaldwin70136 ай бұрын
👏 Bravo!!! Good news, looking forward to innovative, well made, exciting new fountain pens. Good move guys!!!
@pen.venture6 ай бұрын
:D Thank you so much and we look forward at what the future will bring for both of us but most important for the greater good of the pen community
@astromanager5 ай бұрын
Glad to see this collaboration continuing! Best of luck to you all!
@pen.venture5 ай бұрын
Thank you Scot :D this is going to be awesome because we cant wait to see Ben having the proper time to make pens and research for new materials and designs :D
@Dra9ontail25 ай бұрын
Gravitas pens are one of a kind and I love every one of them! Ben, you are a talented designer. I'm proud of you for taking this step. Emy, I don't know Pen Venture very well, but thank you for trying your hardest to satisfy customers. This is gonna be great!
@pen.venture5 ай бұрын
Thank you so much! With time ppl will also get to know me and us and In the end - I want to remember this moment as being one that im proud of it
@zeus524525 ай бұрын
The way we learn is by making mistakes, and it seems that has already been done. Now it sounds like a solution has been devised to correct those mistakes going forward. I have so desired a Gravitas pen, but have been put off from ordering that certain pen up until now. Now I can plan on making an acquisition in the near future.
@pen.venture5 ай бұрын
:D This is the basis for our collaboration - we come to offer a helping hand and to make sure Ben will have a better communication and traceability with his orders and fulfilment :D With time and good practice we think a lot of ppl will enjoying getting their hands on Gravitas pens
@SassyScentsTM6 ай бұрын
I think this is an excellent decision on Gravitas' part, but also an amazing opportunity for more people to experience Pen Venture customer service and to rectify any bad rap Gravitas has collected throughout the last few of years. I think Gravitas pens are awesome, so I'm really happy to see Ben's pens get into more hands. Well done, gentlemen! Looking forward to ordering more pens in the months to come! 👏🏼
@pen.venture5 ай бұрын
I think it will be for the greater good of all of us - it will take some time, love, work resources and it will be a tedious process - one pen at a time we will make it for sure.
@baladino5 ай бұрын
I do not know if Ben is reading the comments, but Ben is a person who seems to reside both in Heaven and Hell. He has considerable talent, creativity and technical prowess to produce pens that are unlike anything in the market. However me and my friends have had mixed results dealing with him. I do not want to list out bad laundry but my initial comment of saying he resides both in heaven and hell is because he deserves praise and also receives condemnation from others. In this video, Ben seems contrite and remorseful. I think Emy will definitely be an asset in terms of distribution and also boost marketing with his videos. I suspect the prices of this pen will rise but it needs to be priced as such for the enterprise they plan to succeed. So Ben, please do your best and get us our pens. I think Ben has not even tapped the limits of his potential in terms of what he can produce. Ben please remember that we love your pens. Don’t forget that.
@pen.venture5 ай бұрын
well he does read some comments - not sure if all or so since he left for Ireland as we uploaded this video :D Ben was really tired from all the travel and work we did that week and maybe the the video hits different because some ppl commented he was sad in the video :D actually he was happy for everything we could achieve and for the future he was very enthusiastic to start as soon as possible. Yes the pricing will be reflecting some of the new challenges of a multi person operation with its services and all of the things that derive from it but there is still a lot of writing instrument to get from him even after the prices will increase from what they are now. we've seen what Ben is developing ... stay tuned ... 2024 will be just the start of something awesome, what follows is very interesting
@donhall-aquitania10254 ай бұрын
Good luck boys. I look forward to trying a Gravitas pen in the future.
@pen.venture4 ай бұрын
Thank you - we already proceeded to migrate the store and the inventory and soon we will have something nice for everyone
@davidottman95016 ай бұрын
Congratulations to both of you! I've already purchased pens from Gravitas directly and from Pen Venture. Now I can buy Gravitas FROM Pen Venture! Ben, not being several people at the same time is the very definition of success. What you do is in such demand that you need to partner with experts in their own fields in order to deliver what you have to offer. Wishing much success to you both. Wish I could swing a trip to the Dutch Pen Show.
@pen.venture5 ай бұрын
Awesome! Thank you David! Ben has some mad skills at just taking a thought or something that I say and just right away put it in a 3d drawing and make it like its ready to be produced in a matter of hours, this takes a lot of power juice and creativity - leaving less time for what its the backbone of its business, this is where we come with our team and start to build on it. Stay tuned - lots of cool stuff coming
@LisaPottinger6 ай бұрын
This is great news. The quality of Gravitas pens has never been an issue, as evidenced by the increased demand, so addressing the logistics is a huge step forward. This partnership seems like the ideal solution. Looking forward to seeing what comes next.
@pen.venture5 ай бұрын
:D I couldnt hope for more - a good product with a good package that comes with it - its going to be really nice
@josediaz31955 ай бұрын
I really like Gravitas Pens. I met Ben at the Madrid Pen Show and his work was fantastic. Hope to see even more of that. Thank you both!
@pen.venture5 ай бұрын
:D We love Gravitas pens too :D With Ben now having more time since we will be taking over fulfilment - we will actually see more of him and his amazing work
@josediaz31955 ай бұрын
@@pen.venture These are great news! I'll be waiting.
@michaellew12975 ай бұрын
Congratulations to you both! An excellent solution to the problem.
@pen.venture5 ай бұрын
Thank you! We look forward at the future
@efeerman36005 ай бұрын
Ben is a great craftsman and Emy is a great dealer. I can say I tired both of them. I feel shame to say that but Emy knows how to fix a problem and how to handle an angry customer with true explanations, kindness and effort( I'm really sorry for that again I complained to much about a missing sleeve which Emy aims to protect my pen from scratching and send me better ones on my next order). For me the way materials used and pens designed shows me that Ben is a perfect designer who has great products and and after this video I understand again Ben is someone who likes to improve his products. This collaboration is an amazing new. Producing something and selling it needs different qualifications. Collaborating with Emy by far having a step backward. I'm pretty sure you are going to develop Gravitas Pens so much faster then you imagine. I'm really happy for both of you and good luck in your new journey.
@pen.venture5 ай бұрын
:D both will try to do what we know to do best and with a little time, love and your help - I think we can do some nice things together. Me and Ben set in place some rules and I think all will contribute to a fresh start in our journey. Ben will come up with some killer stuff in the next months that I frankly sat like a kid in school listening while he showed us all the good stuff :D great guy - cant wait to show you all the new things
@bobabo6 ай бұрын
A perfect partnership! Love this for you both. I've already benefitted from this by getting a couple beautiful Dinkeys and couldn't be happier. Excited for my next Gravitas via Pen Venture. 😊
@pen.venture5 ай бұрын
Our pleasure! Soon many great things will follow
@craftydoodles72796 ай бұрын
This is amazing news! Congratulations. I’m confident that passion you both have this will grow to be an amazing business. @Ben - love your products looking forward to your new creations @Emy Your service and knowledge will take this to the next level.
@pen.venture5 ай бұрын
We will! - the next level is where we both aim, to have Bens products being accompanied by our services and logistics
@mcallew6 ай бұрын
A lot of success with this setup.
@pen.venture6 ай бұрын
This is exactly what we aim for :D Thank you
@cigarbill6 ай бұрын
This is such great news! I’m working with Ben on an order now, and this change will definitely be great for the both of you! When do you predict the relaunch with the new logistics will take place?
@pen.venture6 ай бұрын
Awesome! Thank you! We aim to have something done in the next 2 months or around 2 and a half months (10 weeks) - were going to hit some challenges along the way but with patience and together with the team I think we can overcome them
@markm.99325 ай бұрын
Pending fulfillment May 18, 2024 I ordered 2 pens almost 3 weeks ago.... The pens i ordered look amazing and I can't wait!
@pen.venture5 ай бұрын
Its been shipped - dunno if the tracking is updating or working but the delay is like 2 weeks so anything 2 weeks behind the curent time is waiting ... back from those 2 weeks its been sent
@markm.99325 ай бұрын
@@pen.venture Yea it seems like its not updating. CHecked today and still says Pending fulfillment as of 6/10/24
@Sonicman4156 ай бұрын
Gravitas, Ben Walsh! Congratulations.. amazing 💜🩵💚💙🩷 I met Ben and his beautiful wife at the CA pen show, where I bought 2 gorgeous pens from him. Incredible joy for you all.
@pen.venture5 ай бұрын
:D he is a great guy that all our staff got to meet and we had such a great time while discussing where we should be in 5 years from now and later also
@JonaInesFritz5 ай бұрын
Congratulations to Ben / Gravitas for taking this step forward! This can only be a win-win-win situation (Gravitas-PenVenture-pen users).
@pen.venture5 ай бұрын
That is exactly what we aimed for... win win win - difficult to be able to do that on your own but combined both of us I think we have a good chance to perform each in its own field at peak performance :D
@ismaelastudillo76735 ай бұрын
Felicidades por su alianza
@pen.venture5 ай бұрын
Thank you so much :D I cant speak Spanish but since Romanian language is a latin one, I can understand everything in Spanish just I cant speak it - or type it in this comment :D
@PenFriends6 ай бұрын
This is HUGE! Possibly the Apple keynote event of 2024!!
@pen.venture6 ай бұрын
:D its a big shift for us and it mens a lot to see that all of the work we've put in Pen Venture brought us to a converging point where we became a valid option for companies that are in need of a more consistent fulfilment system
@AntonioMRosario6 ай бұрын
Good luck Ben. I wish you the best.
@pen.venture5 ай бұрын
Thank you so much Antonio - Cheers
@victorbotea42446 ай бұрын
Thanks to Emy, i own a Gravitas Ultimate Vac. Absolutly AMAZING pen! Great work! Great colaboration. 🤩🤩🤩
@pen.venture6 ай бұрын
Glad you like it Victor! we will be having some pretty neat stuff in the coming weeks :D youll see
@jacobus575 ай бұрын
Ben, if I contact you again about my defective Ultemate Vac, will you respond or continue to ghost me? I spent too much (for me) on a pen with a tolerance issue that makes the plunger gasket pop off.
@andreimj5 ай бұрын
Congratulations guys! This is huuuuge. I hope Ben would be a bit more enthusiastic because you shared only good news
@pen.venture5 ай бұрын
:)) yeah.... its all fun and games until someone hits record - ben was a little camera shy, that is probably why I did again something that I can do all day... talk pens :)) but he will for sure be going to share more stuff maybe less tired next time, after all we did traveled like 1,5k kilometres in 6 days throughout the country to have some meetings and then to work out the system
@andreimj5 ай бұрын
@@pen.venture can't wait!
@KenCunkle5 ай бұрын
That sounds great. Good luck, you guys!
@pen.venture5 ай бұрын
Thanks so much! Looking forward
@jamesfahey71885 ай бұрын
Good move, Ben. There’s no business that can move pens quicker than PV. He’s got me 2 pens here in Australia in less than 7 days. I am not even sure how that’s possible.
@pen.venture5 ай бұрын
:D where there is a will there is always a DHL parcel on the way :))))) Enjoy them my friend - greetings from Romania with much gratitude and love
@Owlsworth6 ай бұрын
It's about time! Congratulations. I love my Gravitas pens and Emy is has been the only one I have purchased them from. (Full disclosure...I did buy the Kyuseido Kakari FS from CY). My question is custom grinds????
@pen.venture5 ай бұрын
Yay! Thank you! Custom grinds will be available - as we will be able to start the normal operations and see that the system is up an running well
@Owlsworth5 ай бұрын
@@pen.venture Awesome! Than may I be the first to suggest consideration of the Sankakusen/Kodachi/Naginata Togi custom nib?
@pen.venture5 ай бұрын
noted
@EDCAssociate6 ай бұрын
This sounds amazing. I’ve been hesitant to order a gravitas pocket pen because I’ve heard the shipping is bad since I live in Texas . But this just definitely helped solved that issue. I will ask though can you please do a video on the Ultem pocket dropper being used as a dropper?
@pen.venture5 ай бұрын
:D now you can put that behind you - if you want to get that quicker, you can get it from the Pen Venture website where we sell only things we physically have in our hands so like this ill get to you safe and quick. As for a video - we will try to do some soon, now we are still in the while proces caught up
@EDCAssociate5 ай бұрын
@@pen.venture thank you for reaching out. And yes I will be ordering my gravitas pen from pen venture!
@pen.venture5 ай бұрын
:D soon soon
@Tom4ick5 ай бұрын
Good luck guys! Big news :)
@pen.venture5 ай бұрын
Thank you tom :D we will both do what we are best known for
@nrs69566 ай бұрын
Thanks for info. Good luck to all! Appreciate Emy"s notes with purchases. Will you still have closeness with "Leonardo?"
@pen.venture6 ай бұрын
Thank you 🙌🏻😁 if the question on Leonardo it’s adresses to Pen Venture - why not have closeness with Leonardo ? We are retailers that consist of being a bridge in between companies like Leonardo and our community / clients. Pen Venture is a retailer store with experience and a field teste syste that now passes its knowledge and way of doing things to the Gravitas pen company in order to improve its operations 😃
@michaelm3586 ай бұрын
The problems with Gravitas fulfilment were about to bring the company down, despite the truly brilliant and inspired designs! I know that from bitter personal experience. Emy is brilliant at this role, so this is a great alliance. And Ben, this shows good business maturity and a strength of character to admit to and address the weaknesses in the business you are building. I wish you both success!
@pen.venture6 ай бұрын
Yes - we’ve thought about all angles of this and what it would take in order to provide assistance and resource in order to step up the Gravitas operations, the only viable scenario would be to bring the furfilment for gravitas close to where it can be overlooked by us, Ben got to have a look at our system and we’ve both came to a point of conversion on how things should be operating forward. It’s just a matter of time and soon we will see the first definitive actions taking place and hopefully all that we work so hard to put together will go to make Gravitas clients pleased with our decision
@nohandle-015 ай бұрын
reading lots about pens not being delivered. Is there a stock issue?
@pen.venture5 ай бұрын
Well it’s a whole lot of orders and a single set of hands in need to pack them and the run the company - basically this is why we joined our efforts to solve such issues in the future
@joebaker54215 ай бұрын
So if I ordered on the Gravitas website more than three weeks ago, will you be taking this up?
@pen.venture5 ай бұрын
Nope - our switch will happen 2 months + from now the moment of the video
@joebaker54215 ай бұрын
Ok, thanks for replying
@BO-kh1iz3 ай бұрын
It´s great news. Ben produces pens that people like and the demand is high. It would be a shame to ruin the whole customer experience because all the nesseccary processes in the backround would not match the quality of the pens.
@pen.venture3 ай бұрын
:D there is only a few weeks until we will be ready to open the official new Gravitas website and things will be smooth sail form that point
@lazarmadzic36885 ай бұрын
Hi Emy, any thoughts of using some postal carriers in the future besides the DHL for us who don't mind a bit longer wait? Also personally I'm just across the border in Serbia and DHL here charges 50euro through a 3rd party to handle the imports which makes ordering cost prohibitive in some cases for small to medium orders. I know it adds to the logistics but it doesn't hurt to just ask :) In any case wish you all the best in your new pen ventures (pun intended) :)
@pen.venture5 ай бұрын
hey there - long time to replay - the mayhem with Dutch Pen Show is over so now we can resume :D - yes we are exploring some options but its difficult to find something tacked and export in ok time and safe without loosing the parcels all the time. Probably in the future we will have something like this too
@Tom_Samad5 ай бұрын
Super happy to learn about this partnership! So please correct me if i'm wrong. So Ben designs his wonderful pens in Ireland, but they are manufactured by another company possibly in another country? And Gravitas Pens, once manufactured, will be sent to Romania where they will be shipped from to customers around the world? I want Gravitas Pens to become a much bigger brand, and i really believe this partnership will help do that!
@pen.venture4 ай бұрын
Thank you :D Yes pens are designed by Ben (tho he works and designs from world wide - last time we traveled together he designed a pen while on a train :)) - can we call it a pen designed in Romania? since we where traveling in Romania ) - pens are manufactured in parts where the capabilities of machining and the quality of work is presented at the best pricing, including with many of these parts being made in Ireland - then everything gets to be tested for its quality and properties in labs then if they pass the test - they are shipped in Ireland where everything is assembled / tested and shipped world wide. When we will have the partnership ready - from Ireland they will be sent to us to be sent to Gravitas customers :D
@Tom_Samad4 ай бұрын
Excellent! Thank you for letting me know! @@pen.venture
@marcosarg14 ай бұрын
Where to buy then? at Penventure website or gravitas website?
@pen.venture4 ай бұрын
depends if you want something from our line up that we sell or something that you dont find available and its only on the gravitas website
@vadimskovalcuks17575 ай бұрын
Ordered a pen at March 15th (Already 3 months passed), still no reply and the status is the same: "order is pending". Hope this cooperation will make things happen. Ben makes great pens, hope will get ordered pen. Wish prosperity to you both!
@pen.venture5 ай бұрын
Thank you - we are working as we speak each in its own way to accomplish that
@marcopaulooliveira33545 ай бұрын
Congratulations on the partnership. In fact, the brand has a lot of quality but some of the worst after-sales service I know. Ben did well in accepting his weaknesses, but it is important to solve all the problems that customers saw in the company. Let's see what will happen
@pen.venture5 ай бұрын
Thanks for feedback Marco - you already know well Pen Venture and we think that is best to jump in and sort this, our team can and will get the Gravitas Sales Services on point like they should be
@michalkulka15 ай бұрын
Good decision. It started looking really bad, to be frank. Fingers crossed for your joint-venture ;)
@pen.venture5 ай бұрын
fingers crossed :D we will do our best
@lpanades5 ай бұрын
Good lucky.
@pen.venture5 ай бұрын
Thank you :D
@Daniela-uh8fo2 ай бұрын
Does it mean that I will finally get my order I placed at Gravitas 3 months ago?
@pen.venture2 ай бұрын
I think ether you got it or you at least made contact with us and you are soon to get it :D I'm I correct ?
@Daniela-uh8fo2 ай бұрын
@@pen.venture I have not got anything yet. My order No. is 8543. Will I receive my order from Gravitas, or from Pen Venture?
@pen.venture2 ай бұрын
well we made this video / we announced it via email list / we put it on the new website at contact forms and FAQ for people to send us messages - if you do experience delays/missing in orders - contact us via the form on the website to have our team check on the order / tracking details and help on this matter. We re shipped and found solutions for every single customer that reached us via the contact form - do the same and our team will assist you
@Daniela-uh8fo2 ай бұрын
@@pen.venture Thanks, I will!
@Daniela-uh8foАй бұрын
Thank you so much, Emy - my pen just arrived! You and your team are great!@@pen.venture
@davidbyers72466 ай бұрын
Does this man make pens, or is he a weight lifter?! Joking aside, thanks for this video and wonderful to see another person in the pen business join you on one of your videos.
@pen.venture5 ай бұрын
Both! :)) And Ben is a pretty serious lifter - gentle but he can deadlift an elephant if he puts is mind to it. Thank you for the good thoughts - cheers !
@dylanduke10754 ай бұрын
I ordered on gravitas and then found out about this.. I’ve now ordered on pen venture and my pen venture has shipped, still nothing on gravitas… I just want a refund. It’s a bit ridiculous.
@pen.venture4 ай бұрын
Gravitas LLC is a different company than Pen Venture LLC - we handle our orders with items that we keep in stock and when it comes to 95% of the brands we retail, the items we have in stock and if we dont have them its marked sold out or if its coming on order only - its mentioned in the specifications (description) of the item - with delivery time in between 1-2 weeks
@dylanduke10754 ай бұрын
@@pen.venture no haha I mean I was praising your company.. I know Gravitas is a separate entity. I also don’t think they’re an LLC as they’re based in Ireland - much more likely an LTD
@killers313376 ай бұрын
OK, so what happens to orders which were not fulfilled?
@pen.venture6 ай бұрын
as stated in our video ben will fulfil each order placed on gravitas.com - at one point in the next period he will make the announcement that the website will no longer take new orders and will be on a pause while the existing pending orders will be fulfilled and shipped - from that moment we hope than in 1 to 2 weeks the website we have in works now will be switched to the gravitas.com domain and together with the stock shipped physically in Romania we will wait for Ben to join us and we go live, starting to take orders on the new website that will operat on the old domain with fulfilment from Romania under the supervision of our team
@h.s.98625 ай бұрын
I hope Ben will fulfill his promise about pending orders !!!! Keep fingers crossed - I'm still waiting for month's for my order with a lot of not answered emails and questions. Have been VERY VERY disappointed by Ben Walsh .......
@francoisboscary78314 ай бұрын
Hi Ben and Emil. I love Gravitas pens. But the only I’ve received was from you Emil, and Pen Venture. The others pens and accessories I’ve ordered directly on the Gravitas website, because they was not available with the options I wanted, are still pending for now more than 3 months. #08288 and #08210. I’ve send so many emails I cannot count them, with no answer. Can you please confirm me Emil you are about to manage those 2 orders ? I don't care about the delay as long as I know I'll receive my order. Thank a lot to both of you.
@pen.venture4 ай бұрын
Hey there - I cant manage any orders that came on the gravitas website, on the new website after I get the inventory delivered - I can manage but anything from the past will be handled by ben till the very last order and till everyone gets everything that they ordered. Soon ill have more on this