IT: What Skills You Need In Helpdesk/IT Support

[@insidegurtsshorts3274]

I just landed my first IT service desk role myself and even though the title is Tier I/ Tier II support tech, I am learning how to remote into cameras power cycling ports, printer issues, imaging, and so much more. Definitely beyond password resets, but it's going to be great hands-on. This whole video is totally on point. Literally every word of it.

[@tugainbristolgaming]

just came in to drop a like. Thank you for all your work! I got my first job in IT thanks to all Kevin's content. Can't thank him enough. Not only that, but the motivation he gave me has no price. Everyone: never give up! if someone didnt find you valueable, that doesn't mean anything! There will be a place elsewhere for you to work and be appreciated! I did many interviews until landing my first job!

[@KevtechITSupport]

Nice work

[@erickerr2221]

Great job as usual Kev.

[@taunyanedicksonramajoe5467]

Currently busy with your Udemy course Kev, learning alot thanks for being real!

[@KevtechITSupport]

Cool

[@repairtech09]

What is your Udemy course called?

[@KevtechITSupport]

@@repairtech09 you can find it by my name Kevin apolinario

[@repairtech09]

@@KevtechITSupport awesome thank you! 🤗

[@Smokey_IT]

Great stuff Kev!

[@beexiong9047]

Right on Kevin. My first position in IT and it’s in service desk. Our company do a lot there. Our department does the phone, AD, mdm, mobile ion, gulent, account creation, termination, office 365admin portal, Soti, raspberry pi for monitor for the production line, navori stix, scanner, printer, file share, access for folder permission, configuration for printer, scanner, computer, image lab top thru pixi boot, image terminal thru hp console, Ethernet patches, cabinet on floor for patch on switches there, lansweeper, vnc, Citrix, etc…..still so much more. So good and bad Good because it’s awesome for me to learn and build my profile, bad because sometimes I feel lost lol. Great video through Thank you

[@luqmansecond6375]

As an it support intern, I find this very helpful. Thank u sir!!

[@lowiecantgreen9496]

I passed the comptia A+ Core 1 exam yesterday. now onto studying core 2! tyring to get my first job at help desk

[@KevtechITSupport]

Nice

[@MHb789]

I am also preparing for comptia A+,but not able to retain all the features or characteristics and numbers of each .How did you retain all the info you have learned?

[@trappedineuphoria3416]

Starting a new job as TOC Analyst tomorrow....So excited Thanks for your knowledge and expertise

[@dalo_dinero]

Hey Kev I secured my first help desk job a few months ago using your resume template from one of your videos! I've been learning a lot of stuff hands on and never shyed away from asking questions. How does one decide on a career path above the help desk position? Ive been thinking about that a lot lately trying to plan ahead almost feel like I'm picking a major again in school

[@KevtechITSupport]

That's entirely up to you and what you like to do.

[@TTGNurfing]

How’s your first help desk job going?

[@poshimukaka]

gem, thank you

[@seetsamolapo5600]

You're explaining this so well, action by action. How does one apply and get hold of these recruiters for help desk?

[@KevtechITSupport]

I made a video on recruiters. These firms are specific to the US kzbin.info/www/bejne/bJOYZI2EYqqHh8U

[@shafialanower3820]

Great video!! How do you practice the physical parts of help desk issues? Do you buy a pc and break it apart and fix it or if you have a printer at home mess around with that device

[@KevtechITSupport]

You can buy a pc or work on hardware simulation

[@BurntToast681]

Hey man, I’m studying for sec+ but I want to get in the help desk but am very fresh to IT, you talked about a lot of different skills that you need…do you have videos for all of that? I feel as if I need a mentor

[@KevtechITSupport]

For helpdesk I have a whole website on this kevtechitsupport.com/helpdesk-getting-started-1

[@dmarshall5877]

Do you need to know how to configure routers and switches as a helpdesk or IT support?

[@KevtechITSupport]

@@dmarshall5877 not really but in some jobs you do get access to that stuff. Really depends on the company

[@garylove2836]

Hi Kevin! Is a A+ good enough to get a job working in MDM devices,or you have to go through helpdesk first? I did hear you mention configuration MDM within the help desk.

[@KevtechITSupport]

mdm is part of helpdesk or desktop support.

[@garylove2836]

@@KevtechITSupport oh I see.the reason I ask you was I looking up MDM jobs and these guys make a 6 figure salary.I thought one could get a job just doing MDM mobile devices.

[@KevtechITSupport]

Some jobs pay well if you know mdm. It may or may not be entry level but good to know.

[@garylove2836]

@@KevtechITSupport thank Kevin! That’s good to know.

[@zarifkhan6142]

Hey kevin great content! Could you say where do i learn these things from is it all available in your channel?

[@KevtechITSupport]

It's available on my channel

[@dvdgantt1]

Hey Kev 👋😎! I was wondering is WDS still used to deploy windows images or is SCCM used more. I don't mind learning both 🙏

[@KevtechITSupport]

Depends on the company.

[@1988ramana]

Do i have to do certs for the IT support role ?

[@KevtechITSupport]

Short answer is it depends on the company. I seen people get jobs without certs.

[@1988ramana]

Thank you

[@dudeco93]

Random question and I am not sure this is the right place to ask but do you by chance do resume reviews for helping better tailor them to the job role an individual is looking for.

[@KevtechITSupport]

I have 10 videos on resumes. Probably should look at that first.

[@taheerbudhu3406]

Please do system administrator and network engineer and network admin and other roles please

[@KevtechITSupport]

I interview people in those roles already on my channel.

[@narbox8438]

How much time do you think you put into IT studies during a typical week for you.

[@KevtechITSupport]

a few hours a week. I'm currently not studying anything. I'm working on some stuff on my own.

[@pinatek100]

what tools did you use if you don't have the answer to help the client

[@KevtechITSupport]

Ticketing system, ask a colleague for help or talk to my manager.

[@rekt3651]

Kev, Can you make vids how to move from helpdesk

[@KevtechITSupport]

I already have a video on this.

[@cynthiaadams4322]

Do you need help desk to break into cybersecurity?

[@KevtechITSupport]

I have a video on that. You don't have to work helpdesk for cybersecurity. Some people do cyber internships and jumped in a cyber job full time, some people network with other people, some people get hired because they join social events. Really depends on the person.

[@GenXXXX70]

I needed this feedback today... By the way, can I still enroll your Udemy course Kev?

[@KevtechITSupport]

The coupons are gone.

[@lucasnagildo5540]

Can someone recomend me some skills i should focus on? i have a pc and can speak english but i live in brazil and don't have a lot of money so any help is appreciated.

[@KevtechITSupport]

You should look at my website kevtechitsupport.com/helpdesk-getting-started-1

[@AbdulAziz-vv9kp]

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