Jaguar I-PACE BATTERY FAULT

[@kevindell5255]

I had the H441 software update carried out in late August 2023, and in late October (after a rapid DC charge to 90+%) I had the fault alert and restricted charging to 72%. I took the car for repair in the first week of December, the dealer transported it to another dealer that had the trained technician to work on the battery, and I got it back after 3 months in the first week of March. I had reasonable updates on progress and was provided with a loan car (Evoque P300e plug-in hybrid) for the three months. Delay seemed to have been caused by shortage of battery installation kits (the seals that keep water out of the battery pack) rather than the battery modules that needed replacing. So far, so good since then, and my car is not listed among the 2018/19 models subject to a further recall (H484) for complete new battery pack.

[@scottmorrison6614]

My dealer wouldn't offer a loaner since the car still worked. I needed to chase them up to get the battery module ordered (they "forgot" to...) and then to get a spot to have it fitted (they wouldn't offer me a time until they had the module and then I needed to wait months...) Very poor experience, so even though I love my IPace, I wouldn't by Jag again because the dealers don't seem to be any good.

[@stuartfrost7619]

It’s a common issue after the recall. If you get the high voltage error but the car still charges to 100% then the 12 volt battery (or batteries if you have the older car) need changing. They tend to start failing after 3 years.

[@ITFCSAMUEL]

I finally pick mine up from Jaguar tomorrow after 5 months waiting new battery replacement. Huge delay on getting batteries from LG. Jaguar customer service is one of the worst experiences ever. Hopefully car is back up and running when I get it back tomorrow

[@Kimbrough87]

what is your range with the new battery>??

[@ghazwanalkhabazy5006]

My I-Pace had the H484 recall recently. The high voltage battery was replaced with a new one. I had no problems before and I hope this will stay the same after the replacement. I was suprised to see the dealership carry out the replacement in 4 hours, I expected it to take days.

[@Kimbrough87]

what is your range with the new battery

[@ghazwanalkhabazy5006]

@@Kimbrough87 about 375 km or 233 miles.

[@SwissArmySteve.]

I also have had the H441 software update and since have had a carbon copy of this fault that you have experienced and the same fault popped up in the message center. This was after charging on an instavolt fast charger at Burton on Kendal services on the M6. This was a midway stop during my journey while traveling from Newcastle to north Wales! I traveled on the 19th of july 24 in 30 - 31 Celsius Temperatures. My AC system has also had lost all refrigerant reported to Jaguar some many weeks prior to my planned journey this refrigerant leak is due to the compressor pipes cracking and or they are fitted with bolts that are to long. These issues stem from factory fitted components of poor weld quality on the pipework which caused the cracking. Jaguar has TSBs (Technical service bulletins) about these issues that even state a change in pipe design as part of the fix.These pipes were redesigned by Jaguar engineering due to these failures. Is this design changet in itself an admission of liability by JLR? As stated the pipe crack/incorrectly sized bolts allow environmentally harmful refrigerant to escape to atmosphere rendering the cooling functionality inoperable when cabin or additional traction battery cooling is required. The AC system is supposed to kick in and cool the traction battery cooling fluid when charging or temperature regulation is needed where the traction battery coolant temps can not be maintained by the battery cooling system alone. I believe overheating will cause battery damage and force the software to retard or stop charging and trigger the warning to prevent thermal overload or possibility of fire.

[@rtfazeberdee3519]

Maybe a faulty temperature sensor. Jaguar should have recalled all I-Paces and replaced the batteries like GM and Hyuandi/Kia did as it was a manufacturing fault

[@ua420]

I have my I-pace with VIN in range of 2018 models with faulty LG battery. Year ago asked my dealer to update BMS software and got this error. It’s most definitely triggered by high delta V between modules. It happened when slow charged to full. As battery still has warranty first I got battery module replaced, but week after error returned. Diagnostics showed 3 more faulty modules. Few month after that I’ve got brand new battery. It’s amazing as I bought car quite cheap in Netherlands and I’m getting proper servicing from JLR here in Ukraine.

[@ua420]

Odd thing that people that bought same here on local market would only have 5year warranty for both car and battery, most likely not getting batteries replaced.

[@d1enam]

I have the same fault code on my ipace, and the battery charging has limited to 72%. I have been in contact with Jaguar, and they stated the high voltage battery needs replacing. I've been told the batteries are on back order they will collect my vehicle and give me a replacement vehicle while they change the battery. I understand there are a number of people who are in the same situation and have been waiting to have the battery replaced since February of this year. I haven't had a chance to use a rapid charger, so I can't report back if that is even going to work on my vehicle.

[@MrSimplesimon007]

Your lucky jaguar at York told me there's no courtesy car never mind pick up and drop off, I'm basically stranded when I drop my car off, not good customer service at all from JLR

[@tractordriver4678]

My 21 plate iPace has been in the dealership since March..( its now June) with a similar issue, unable to charge on high power, fine at home. As a high mileage driver this is a big issue, so after being quite pushy with Jaguar they yielded and loaned me a 23 plate. Apparently the issue is a faulty cell, diagnosed by the mobile engineer they sent out to me. I still have no idea when my own car will be ready as battery parts apparently take ages to arrive.

[@marcboden6835]

My 2020 I Pace has had this occasionally, Jaguar have it now and say the charging unit needs replacing, I waiting for this to fitted as they cant find one. Lets see. Luckily I have extended warranty.

[@joshuatrexler9431]

When you got the fault, waited 10 minutes for the battery to cool then re plugged in and got a successful charge was the car on? Asking this because I believe the thermal management system will especially run when the car is on? But not at all or as robust when car is off? I've noticed in very hot temperatures with my Ipace which is a MY 22' HSE in the US, the energy potential miles leaf savings screen that shows your HVAC usage, cooled seats etc is a high number 20-40 + potential mile savings and your GOM drops dramatically when car & battery is hot and HVAC is running full speed coolant thermals to cool the cabin and the battery down. I confirmed this using my OBD reader watching the coolent inlet 45 deg F and outlet temps 90+ and then it would break down cell temperatures min and max and average. Also thinking about what my Ipace replacement will be in a year or two. Thinking about the polestar 4... Looking forward to your next video :)

[@electricfocus1710]

Thanks for taking the time to comment and the car was off for the 10 minutes.

[@stevepep7613]

i hope you get an update on this issue as i will be interested in what the problem is, as i've had this alarm a couple of times and only after fast charging the car and been driving for around 1 1/2 hours, me being me i just ignored it and put it down to a hot battery with driving and charging

[@zaranohare1768]

I loved it when jaguar said we can't help, oh the humanity, they should go out of there way to help someone with a problem like we all would if someone was in trouble, some of these so called car giants are piss poor and wouldn't piss on u if u was on fire!!!

[@tonyharrison4653]

just had it in to jag too to replace some modules ,i suppose us early adopters ,get these problems

[@MrSimplesimon007]

I've a 70 plate ipace with 25,000 miles on it, dreaded battery traction fault and reduced braking, is this the H441 issue also it's booked in at Hatfields york jaguar, is this a JLR issue or do I get a big bill? I know the battery is covered under warranty but what about the cars age? Any advice is welcome, thanks

[@purge98]

Are jaguar buying it back from you because it might catch fire?

[@MichaelDixon-c5z]

I've had this fault message appear following charging at public charger on a rather warm day. don't use these very often. No problems charging home like you. its very strange and I'm hoping you get a response soon as mine is booked in for diagnostics soon at a rate of £220 per hour

[@The70s80scollection]

You seem to have hit the nail on the head, with the temperature, either a cell or temp control fault, a shame you no longer have the car, being able to monitor the battery temp through the OBD/app as you were about to start fast charging after motorway driving and also during charging, I cant remember but one of the OBD apps shows the battery cell temp and or as a whole, the fact that there is never an issue when either the battery is cold or 7kw charging, points to a temperature control fault issue. Had my I-Pace for some months now and have not had this issue, bought the car with 20K miles now up to almost 25K. Thanks for the info though....

[@electricfocus1710]

Thanks for taking the time to comment and for the info. Glad everything is going well for you it’s a great car!

[@alandavis2741]

Great service from his call to Jaguar...the car is over 3 years old, and although we sold you a car with dodgy batteries, tough luck, not our problem. Sorry to hear you're stuck on a long journey and not able to charge...actually, no, we're not sorry, bye! And 6 weeks before they can even look at the car???? I found the same when I had my Merc. In the old days Merc only sold prestige cars, and the dealerships were not too busy. Now they sell millions of shitty little A and C classes on leases and the service dept is inundated with them, so you can't get it in for several weeks.

[@sonjawood140]

My Jaguar has done this 14 times and has been into the dealership and they can’t find the fault. They are now saying the battery cannot cope with a high speed delivery of energy. When it does it if you drive away it re sets itself and the fault doesn’t show up. Eventually it does just fail. My ipace is a 2020 model. My battery is now starting to fail and doesn’t hold a good charge and charges very slowly. I know this because they gave me a new ipace as a courtesy vehicle and it was way better. Sadly the ipace is not fit for purpose if you do long miles 😬

[@electricfocus1710]

Thanks for taking the time to comment. That’s really bad and sounds like you should have a claim under the battery warranty?

[@MrSimplesimon007]

Yes, I agree I also will say when mines sorted it's going and off back to a Mercedes.

[@purge98]

1:50 Flashing red. Danger, drive it straight to landfill.

[@Pete-vo2lr]

My friend works at JLR, he says he repairs 4 to 5 I pace cars every week. Battery 'cell' failures. They get sent back to LG under warranty. Failure rate is high.

[@onionchai]

I got same fault last week with 400miles journey(Manchester to Paris). And same situation with you. I need keep wait for cool down and charge it. Maybe I’m too rude to my I pace, my socket lock not going down and I cannot lock the charging cable. So it can’t be charge. At the end need call insurance and my ipace still in France.😢

[@electricfocus1710]

What a nightmare, hope you get it back soon!

[@azweeris]

Hello why didnt you use the obd 2 to check for falts or batery temp ?

[@electricfocus1710]

I did but it didn’t help me solve the problem.

[@andrew-o5i]

did you not google at the time ? find out if someone else was having the same fault and how it was fixed , its always rare that you are the only person having this fault ? there are some tempting offers with the i pace , would not touch one with a barge pole .............

[@electricfocus1710]

Yes and I check on forums. However people with the same fault message have different issues so ultimately it still needs to go in.

[@herbertnash5894]

Hi,2019 ipace brought July 2023, 1 owner, same message came up jan this yr ,eventually car failed to charge. After inspection by ev independent needs both 12v batteries replacing and 3 !! Modules on hv battery . 21k estimated 31k new battery pack .car on pcp both finance company and garage , non jaguar , not interested currently subject of the ombudsman . Is it constantly rapid charging of the battery??

[@electricfocus1710]

That really is a bad experience. However your main battery is covered for 8 years or 100,000 miles so you are covered unless you have gone over 100k? Just high powered charging isn’t the best for the battery particularly if you are dropping to nearly zero and back to 100% every day. However batteries are expected to outlast the vehicle hence such long guarantees. Hope you get it sorted.

[@DR.N2STY]

Is you air conditioning still blowing nice and cold as it's used to cool the battery when fast charging

[@electricfocus1710]

Yes that’s working fine.

[@neuintech9129]

My car is in garage since start may due to same fault . They fixed it once and another battery error came up. Seriously thinking of returning the car as it has now became a scandal. The car has lost lot of its value as well. Obviously due to this the car value will further drop.

[@Skippy6897]

This happened to me. I took it in and they had to change the Electric motor, also changed out the charging port. My Ipace is in the service center finishing up the fixes now.

[@dave-qf3tm]

Hi any update mine giving exactly same issues?

[@electricfocus1710]

Just posted 😀

[@frederickroberts9937]

Please keep me posted. I've got exactly the same issue

[@tonyharrison4653]

gridserve chargers and my ipace hate each other ,not gonna use them ever again,massive ERROR in red on my dash last time I used gridserve, had to get the AA out !!!

[@electricfocus1710]

Gridserve are not the manufacturer and you’ll see a lot of these around with other CPOs. Personally I’ve used Gridserve chargers a fair bit and can only remember one issue that was solved over the phone. More likely to be the car than the charger.

[@tonyharrison4653]

I did think it might have been the car but the car is fine with every other charger I use ,do u think it could be a handshake problem between the gridserve charger and the car ?

[@electricfocus1710]

Gridserve are normally ABBs (manufacturer) and no issues I’m aware of. Perhaps try another one when you don’t need a charge and see what happens? I’ve used loads of ABBs and no issues, the issues are more likely with the car from my experience…

[@tonyharrison4653]

thanks for the reply ,but unless I had a gridserve technician with me to try it then I wouldn't want to chance it ,the last time I used one it sent my car into complete failure and I had to get the AA out to get me going again ,the older gridserve chargers seem ok ,its just the newer ones I seem to be having issues with 😮

[@Anton-o3n1m]

Solange diese Autos keinen kompletten Austausch der Hochvoltbatterie erhalten, wird das Problem vermutlich nicht dauerhaft gelöst. Zudem hat die Batterie auch noch LG geliefert, was das ganze nicht besser macht. Einen solchen Schrott abzuliefern ist tatsächlich unglaublich. Aber optisch ist er echt gelungen 😏

[@Bawa-jee007]

What was the fault

[@electricfocus1710]

Jaguar I-PACE battery fault UPDATE! kzbin.info/www/bejne/gJ7QYph_hrl1d8k