January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2

January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2.
Topics: 1. Cannot Log Into Computer. 2. Computer not on Domain. 3. WFH login fix/trick. 4. Computer not Powering ON. 5. Problem with wifi. 6. OneDrive for business fix. 7. MS Office errors. 8. Install Microsoft 365 apps. 9. Windows Explorer Crashing. 10. Adding a Network Drive. 11. Failed to create tray icon 1. 12. Repair Windows easy fix. 13. Cannot find user in Active Directory
Join this channel to get access to perks:
/ @cobuman
My equipment: www.amazon.com/shop/cobuman
Like on Facebook / cobuman
Discord: / discord
00:00 Intro
00:46 Cannot Log Into Computer
05:53 Computer not on Domain
09:46 WFH never logged into computer fix/trick
13:41 Computer not Powering ON
17:18 Problem with wifi
24:19 OneDrive for business not working
27:02 MS Office errors
29:34 How to install Microsoft 365 apps
33:14 Windows Explorer Crashing
35:07 Adding a Network Drive
36:20 Failed to create tray icon 1
38:25 How to repair Windows the easy way
42:58 Cannot find user in Active Directory
47:58 How to start an IT career advice

[@Cobuman]

January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2. Topics: 1. Cannot Log Into Computer. 2. Computer not on Domain. 3. WFH login fix/trick. 4. Computer not Powering ON. 5. Problem with wifi. 6. OneDrive for business fix. 7. MS Office errors. 8. Install Microsoft 365 apps. 9. Windows Explorer Crashing. 10. Adding a Network Drive. 11. Failed to create tray icon 1. 12. Repair Windows easy fix. 13. Cannot find user in Active Directory Join this channel to get access to perks: kzbin.info/door/9xYJSVPaB3RRO9nqVaYUoQjoin My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Discord: discord.gg/JuJ73YKnju 00:00 Intro 00:46 Cannot Log Into Computer 05:53 Computer not on Domain 09:46 WFH never logged into computer fix/trick 13:41 Computer not Powering ON 17:18 Problem with wifi 24:19 OneDrive for business not working 27:02 MS Office errors 29:34 How to install Microsoft 365 apps 33:14 Windows Explorer Crashing 35:07 Adding a Network Drive 36:20 Failed to create tray icon 1 38:25 How to repair Windows the easy way 42:58 Cannot find user in Active Directory 47:58 How to start an IT career advice

[@NS_2023]

Hi Combuan I am learning Active Directory, DHCP and DNS using your video. I tried to setup a Computer Lab but …I couldn’t.

[@sempermia6774]

Great videos, man !! I wish they had been around when I first started my IT career. I had just left school and had no idea what to expect. It was a nightmare for the first 2 years as I knew very little and users made the job very stressful with their demands and pressure to find an immediate solution. I have to say that the school system is a mess and does not prepare young IT people properly for such jobs. Thank you for all you've done, it's really appreciated.

[@Cobuman]

Thank you very much! Yeah, back in my day school didn't teach real life scenarios. I appreciate your support as well. Words like that are very motivating.

[@samgonzalez1447]

I agree! Thank you for your open conversation on this 😊

[@ggousier]

And yet companies prefer people with university degrees to resourceful people with just a certification. For a first landing job. ☹

[@bigd2829]

Hi and thank you so much for these videos. I graduated with an AAS in IT Computer Networking recently, have an active Microsoft Azure Administrator certification, and just got my first job as a help desk technician!!! I am so excited and your videos are helping settle my nerves and give me some added confidence when I start working. Thanks so much for what you do!

[@Cobuman]

My pleasure. Congratulations on the new job.

[@zeroossi5967]

Man, I love your videos. They are so practical and easy to understand, not just theoretical.

[@Cobuman]

Thanks! Glad you like them!

[@Todd19955]

Thanks for sharing. Helps a lot!

[@Cobuman]

My pleasure. Glad it was helpful!

[@adams.6911]

Present! Thank you for this!

[@Cobuman]

Hello. It's my pleasure.

[@terrancekayton007]

Present! Thanks for the information!!

[@Cobuman]

My pleasure.

[@kawaiihikari0]

Great video man love these!

[@Cobuman]

Thanks! Glad you like them!

[@xWarPlays]

i start a job next week doing help desk support. watching these videos everyday until then. they're helpful. Thank you also

[@Cobuman]

My pleasure. Congratulations on the new job.

[@samgonzalez1447]

@@Cobuman what can I add on my resume for potential help desk job since watch your KZbin videos? I don’t have comptia a+ yet.

[@f44had]

Subscribed. Brilliant videos. These really helped me during interviews but also on increasing my general knowledge sometimes on simple things. I like how to relate it to real world office situations. Hope to see some 3rd line more advanced videos too. Thank you and all the best.

[@Cobuman]

My pleasure. I'm glad you like my videos.

[@stewtech]

Please keep up the strong work!

[@Cobuman]

Will do! Thanks for the support.

[@johnczech7074]

Hello sir! Thanks for the excellent content!

[@Cobuman]

Hello. My pleasure. I'm glad you like it.

[@chetansharma3761]

Thanks for helping IT admins with ticket troubleshooting of top issues. I loved it.

[@Cobuman]

Sure thing! I'm glad you enjoyed it.

[@tedagneseifu]

Thanks for your lesson!

[@Cobuman]

My pleasure!

[@ahmedosama4998]

Thanks for the information

[@Cobuman]

My pleasure.

[@MsLiberal1]

Thank you for sharing your knowledga

[@Cobuman]

My pleasure

[@Working_LAN]

Great stuff!

[@Cobuman]

Thanks!

[@robertraynolds2886]

I really enjoy your videos .Thank you!

[@Cobuman]

My pleasure. Glad you like them!

[@user-kk6mm4if4e]

Extremely helpful video, thanks a million

[@Mustlehard]

I’ve been in help desk for two years and I still need some of this. My company made us escalate anything so I never had to do a lot of this. Btw why did you do all of that and then write “user was mistyping password” when that wasn’t the issue 😂

[@silvanabongiorno3292]

very lucky, with the Indian I had working with, it was just the opposite!

[@gicmitsi9318]

I personally appreciate your work and it helps me a lot. Thank you very much.

[@Cobuman]

You're very welcome!

[@kaikuwatanabe729]

I watched the whole video Thank's Mr. Cobuman

[@Cobuman]

Thank you. I appreciate the support.

[@slee2054]

thank you! appreciate it!

[@Cobuman]

You're welcome!

[@jonzyzsquad]

Another amazing video thank you for being awesome !!!!!

[@Cobuman]

My pleasure.

[@actandrepeat]

Present bro. Keep going, very usefl

[@Cobuman]

Thank you very much

[@techconic5613]

Great informative video on IT help desk 👍🏿

[@Cobuman]

Thanks! I'm glad you like it.

[@NS_2023]

Hi I like your videos. Thank you so much for sharing your experience ❤ I am recently graduated the AS degree “ Computer Information “

[@Cobuman]

My pleasure. I'm glad you like my videos.

[@lotfiboudeffa2787]

hey thank you for these videos

[@Cobuman]

Glad you like them!

[@TheLuckykid88]

Thank you very much. Please continue on making this great bids🎉

[@Cobuman]

My pleasure. More coming soon.

[@ayoubbairoud741]

cool course , really appreciate it

[@Cobuman]

Glad you like it!

[@samgonzalez1447]

Hi I love the content of this course thank you! I watched the whole thing it’s awesome! 👏 😊

[@Cobuman]

Glad you enjoyed it!

[@mikelewis8933]

Thank you!

[@Cobuman]

You bet!

[@jalen5981]

hello i'm a new subscriber and i love your videos. very clear, easy to understand and very informative.

[@Cobuman]

Hello. Welcome to my channel. I'm glad you like my videos.

[@0135827]

Thanks bro !!

[@Cobuman]

Welcome 👍

[@nitro9479]

thank you so much .

[@Cobuman]

You're most welcome

[@mihira567]

You are a good trainer 👍

[@Cobuman]

Thanks 👍

[@xenomorph3161]

present and have my full attention

[@Cobuman]

Welcome!

[@pawelwuwu3113]

When lapotp does not turn ON Always check if there is any lights around the laptop if so, it may indicate and give you the error code. Next try > unplug all USB devices > press and hold power button for 1 min > wait few seconds > press power button ON. Sometimes laptop is running but the dysplay stays black. The another thing is to check if there is any noise coming from the laptop. Also try move the display up and down. If the battery is removable you can try take it out. It is worth the check if the laptop is connected to any docking station that may by faulty or it just needs restart.. ...YOu are welcome 😁😁👌👌

[@Cobuman]

Good tips! Thanks!

[@yanasitta]

Also connect directly to power outlet and make sure they are using the laptops power supply, not the docks and vice versa if they are docked. Sometimes windows will stay black until you Ctrl Alt Del a couple of times

[@JustkoolFOREVERK00LMK]

Great vid🔥

[@Cobuman]

Thank you.

[@collinsenechukwu1100]

A good trainer. Excellent contents

[@Cobuman]

Much appreciated

[@ComputerTipsTricks-pb7po]

Great video

[@Cobuman]

Glad you enjoyed it

[@davidorris638]

Sir, thank you learn alot of the secret you taught.. AD

[@Cobuman]

It's my pleasure

[@user-hu9fe2yp5q]

Thank you

[@Cobuman]

You're welcome

[@ahmedkokoloop5773]

Thanks for the content! How we remotely control a pc in the company , what software do we use?

[@Cobuman]

Thanks! Great question! There are a lot of different remote tools; like ControlUp, Beyond Trust, DameWare or you can simply ask user to share screen through Teams or Zoom. You can then take control of the computer.

[@maxwellomanga7803]

Present and listening

[@Cobuman]

Hello. Good to see you.

[@actandrepeat]

"Don't try to just immediately get a sysadmin job" Exactly what I did. Six months ago I got my first real IT job as a sysadmin at an MSP and I will quit next week. I'm like in blind flight, way beyond my level. Answering the phone not knowing what to say most of the times. My pulse is up and my stomach twists. They were expecting to reconfigure a switch and add firewall rules. I constantly have to ask others and because of that I loose so much time and then at the end of the day I have not enough billable hours etc. My advice: Only apply for jobs you know 80% of the stuff and be very UPFRONT about what you can do. I knew like 40% of it and 60% new. And Pro Tip: Try to aim for internal IT if you're new. This way you can put in the time you need to troubleshoot and not be so afraid of having too long. I had to stop working on some tickets because it was taking too much time. Not great in terms of learning/growing.

[@ThatGuyAlon]

Present. Im having a hard time getting a call back for a help desk job. I just graduated. Im studying for the Sec+ in the meantime. Im also thinking about getting the Microsoft 365 fundamentals Cert to learn more about M365.

[@Cobuman]

Hello. When you apply for these jobs make sure you emphasize your computer skills on top of the resume and during interviews. They need to know that you are the guy for this job. Certs can help.

[@mahmutpala7578]

thanks

[@Cobuman]

My pleasure.

[@djmick8214]

present thankyou

[@Cobuman]

My pleasure.

[@trail000]

Intrested want more sir

[@Cobuman]

more coming soon

[@trail000]

@@Cobuman 👏👏🙏

[@shakeelmalik2760]

Dear Erwin hope you are doing great. I have GP for prohibiting the domain users to access internet sharing hotspots on their pcs. But when i restart the pc users are able to use the hotspot again.

[@Cobuman]

Hello. There most be another GP that overrides the policy you have in place. Probably a top level policy that does that. Hard to say without looking at it.

[@suraj_yadav_vlogs1299]

Hi, Ervin Hope you are doing well! Well thank you for the awesome videos and a unique teaching style with live examples. Just had a doubt in my mind in terms of sharing screen. If user can't login to his/her system how can they be able to share screen😢. Well this could be a stupid question but I saw you in the start of the video you have said so😊

[@Cobuman]

Hello. You are fine. There is no such thing as a stupid question. 😁You can have them login to that computer using a local Administrator account (this uses a LAPS password), after that they can just login to Teams, Zoom and etc. to share screen. Usually, LAPS password is found in AD for the computer name. So, the login id would most likely be Administrator, and password is whatever is under LAPS info.

[@suraj_yadav_vlogs1299]

Got it thank you man. I have an interview tomorrow for the service desk role, I m sure they gonna ask me about o365 exchange will you pls advise what type of qns. they can ask in exchange?

[@Cobuman]

I have a video on o365 interview questions: kzbin.info/www/bejne/inenkmVun8yHldU @@suraj_yadav_vlogs1299

[@tee4678]

Nice stuff. Suggestion: while job searching i come across alot of jobs that requires MS 365 experince or ServiceNow experience, ITIL and CRM experience, can you do some tutorials on how to troubleshoot the basic MS 365 issues or maybe a lab that we can do to simulate the use of ServiceNow and get CRM exp???

[@Cobuman]

Thanks. Yes, I have videos on all of those things. Just search the keywords on my channel. Here is an example of O365 Crash course: kzbin.info/www/bejne/q6Xak3urhMeIZ80 But, I do have all of those other ones as well.

[@dimitriusdimitrakis3187]

Present ❤

[@Cobuman]

Hello

[@ricaleedelgado7431]

can you teach us how to add application on system tray? I searched it and just said add on taskbar but nothing from system tray. example: mccafee or trellix

[@exmuslim1330]

what is exchange recipient admin center, is it replacement to exchange admin center

[@2base321]

Present :) 1st attendance for the year yerrr :P

[@Cobuman]

Welcome! 👍

[@k.b5589]

Hello, l do like your class or tutorial

[@Cobuman]

Hello. I'm glad you like it.

[@BB-uz4tc]

Coubman you belong in the UFC. Outstanding

[@Cobuman]

Thank you very much.

[@kizitoenock8529]

YES

[@flyhigh4610]

Present Sir!

[@Cobuman]

Hello

[@edwardkwadjokubi8182]

hello am Edward an IT technician who wants to start the help desk plz where do I start from? thanks

[@Cobuman]

Hello Edward. Here is my video on that: kzbin.info/www/bejne/Y5ixgpV4obl6d9U

[@00wop80]

I've been on the help desk for a while. How do I become escalations. i get stuck in my troubleshooting after i rule out the basic issues a lot

[@Cobuman]

Are there any documentations on the issue you get stuck on? If so, try to learn those.

[@Ori-Retro-Gamer]

Nice video Cobuman, im looking to get my first helpdesk job, should i get the ComptiA+ cert before applying for jobs? , i have decades of "unoffical" pc building/fixing and trouble shooting experience, and now familier with Active Directory and office 365?

[@Cobuman]

Thanks! I'd say start applying right away and make sure you list your PC experience near the top of the resume. That counts as experience for sure. In the meantime you can study for A+, AD, O365 and make sure you emphasize any knowledge you have during the interview. Even if the first interview is with just an HR person, make it known that you can do this job.

[@Engsfscrypto]

@@CobumanI learned already A+ but i didn’t think that I can only this A+ certificate to get job therefor I finish now network + and start 1month ago server so that I don’t know that I have enough skill to do Helpdesk sir 🎉🎉🎉🎉

[@Cobuman]

@@Engsfscrypto I'm sure you can do Help Desk. You will learn a lot there.

[@Ori-Retro-Gamer]

Thanks for your feedback, really appreciate your advice and videos @@Cobuman

[@youngmin4500]

do you have video training for Microsoft azure fundamental

[@Cobuman]

Yeah, here is one of my videos: kzbin.info/www/bejne/p5S2ZWmFe8-shdE

[@AbhishekSharma-os6ii]

you should also make a PDF of these trouble tickets with solutions

[@Cobuman]

That would take a very long time which I don't have. Good idea though.

[@DaxPreval-kg7bv]

🙌🏾🙌🏾🙌🏾

[@NINJA09XD]

present sir! i would like to submmit a ticket for a error that i have on my pc, what is the link?

[@Cobuman]

Sure thing. Here is the link: cobuman.atlassian.net/servicedesk/customer/portal/1

[@911999]

Present!

[@ItsHashoom]

Present !!

[@Cobuman]

Hello

[@LucasCarroll0]

Issues with multiple wifi networks running on the same channel i believe is just called interference.

[@Cobuman]

Thanks!

[@AlbertRavidoss]

Present ; )

[@Cobuman]

Hello :)

[@mchimez]

Hello!

[@Cobuman]

Hello

[@K_BrianK]

Present teacher

[@Cobuman]

Hello. Good to see you.

[@Shaam1961-fo2mn]

Hello sir

[@olawaleadesoye7229]

At the "failed to create a tray Icon1" issue. Can we use the event log to troubleshoot? If we check the system or app error logs, we could find the real problem. 41:00

[@Cobuman]

Possibly. It could show up under app error logs.

[@actandrepeat]

Uhm one question: Is help desk the same as like First Level Supporter or IT Service Desk ?

[@Scottstation222]

I’d say it is. It’s just different name for same role

[@olawaleadesoye7229]

0:52 present

[@jhendrix2932]

👍

[@thinkaboutit539]

Hello sir, your student is present .

[@Cobuman]

Hello. Good to see you.

[@tayloredon2527]

...tired of being unable ...trying to learn,thank you...

[@afghanoutsider]

present

[@thomasa3285]

Goldmine 🐐🙌

[@Cobuman]

😁

[@MelvsChannel]

Hi😊

[@Cobuman]

Hello

[@mmuneebahmed]

How to resolve windows updates 35% stuck issue when bit locker is on in windows 10?

[@Cobuman]

Try this: kzbin.info/www/bejne/i6jZh59phryJqZosi=XxAODI3uvIkuOeSS&t=1909

[@mmuneebahmed]

@@Cobuman Thanks for sharing the link however, this will not work because the windows screen stuck at 35% and the bit locker is on. Please let me know how to create WinPE with manage-mde support to unlock the Win 10 using ADK. Ty!

[@Donald0231]

Hi present

[@Cobuman]

Good to see you.

[@stanleybekoe58]

Hi

[@Cobuman]

Hello

[@xenomorph3161]

present, got my coffee cup filled up, and its gone

[@Cobuman]

Nice! Good to see you.

[@SAMSung-li4kz]

Hello

[@Cobuman]

Hello

[@amritrai3102]

HI

[@Cobuman]

Hello

[@user-mp1xv8py2f]

Present

[@jerrycorpuz773]

Present...from CA!

[@Cobuman]

Nice! 👍

[@leonardobellot9841]

Presntttt

[@Cobuman]

Hello

[@PraladahRising]

Hi, hello, and present

[@Cobuman]

👍Hello. Good to see you.

[@shivakeshavbopparaju3073]

Present 😅

[@Cobuman]

😁

[@TheManvirdhillon]

Helllllooooooo.

[@Cobuman]

Hello

[@munish056]

Percent

[@Cobuman]

Hello

[@YahavaRosewater]

PRESENT🍇🤲🫗

[@Cobuman]

Hello. 🤝

[@himanshus07]

Thank you!

[@Cobuman]

My pleasure. I'm glad you like my videos.

[@janmuhammad4387]

Thank you

[@Cobuman]

My pleasure.

[@TomioB]

Present!