Top Trouble Tickets for Help Desk, Year 2024 Training Video Crash Course

[@Cobuman]

00:00 Intro 00:20 Bookings dot com issue 06:01 Can you copy files from Bitlocked drive? 10:05 Camera slowing down computer 15:04 GPU is crashing with driver error 20:48 How to Join a Computer to Domain 26:20 Printer not responding 37:35 Something went wrong when opening an attachment 41:39 The deleted folder keeps coming back 45:11 VDI access and Citrix overview 1:11:03 Trouble with Google Chrome Browser 1:19:23 Shared Calendar Issue in Outlook 1:36:49 No sound when using Teams meeting

[@bibledemystified2920]

question is this your own business IT helpdesk or is this case management from your company you work for?

[@israelisrael5134]

What is the name of the video you went over how to setup chat gpt for help desk?

[@LuisRodriguez-u8y]

Hey @Cobuman! I just wanted to take a moment to express my gratitude for all the amazing videos you create. They've been such a tremendous help to me, especially as I navigate through my college journey at WGU studying cloud computing. Landing my first IT job has been both thrilling and nerve-wracking, especially with my lack of experience. But your videos have been a beacon of light, guiding me through the intricacies of this entry-level role. Seeing the hands-on demonstrations and hearing your explanations has truly demystified a lot of concepts for me. It's made me feel more confident and capable as I step into this new chapter of my career. So, from the bottom of my heart, thank you for your dedication and for sharing your knowledge with aspiring professionals like myself. Here's to continued learning and growth!

[@Cobuman]

Hello. It truly makes me happy to see a success story. I am proud of your success. Great job!

[@ringa1770]

i appreciate your videos because they are helping me understand a lot of these things in the IT field. I'm still in highschool but currently taking classes to try to be something within IT. Hoping for more learning within the future. thank you 🙏

[@Cobuman]

Glad to help.

[@terrabyte-techy]

You are the man. Thank you so much for taking the time to create this videos.

[@Cobuman]

Thanks! I'm glad you like it.

[@karimkarachiwalla7073]

Thank you for your informative videos. I am new to IT tech support and find your content to be great. 👋👍

[@Cobuman]

My pleasure. I like to see that my videos are helpful.

[@ramyadam6280]

Hi Cobuman your courses really help me in my daily work as IT helpdesk I also recommend my friend to watch your courses thank you and keep it up

[@Cobuman]

Thanks for sharing!

[@ternest4903]

THANK YOU, I watched the entire video.

[@Cobuman]

My pleasure. I'm glad you liked it.

[@slee2054]

as always, big help! appreciate it!

[@Cobuman]

My pleasure.

[@SmartSpace-e6p]

Appreciate all you do!

[@Cobuman]

Thanks!

[@shawnmendrek3544]

Is this a collection of your videos in one, or separate from the playlist? I do not want to delve too deep in. Thanks, I know you always respond.

[@Cobuman]

This is a single session of working tickets. Pretty much all of the Help Desk stuff is like that, but there are similar topics that come up randomly. Thanks for leaving comments. 🤝

[@shawnmendrek3544]

@@Cobuman ty

[@abrahamf.5070]

Hey Irvin, Hopefully in the next video you can show us Tier 3 tickets. Thank you!

[@wkdijoooooo_]

Present Mr. Cobuman !!

[@Cobuman]

Hello!

[@romanjakhiashvili]

39:10 If you do that from Control Panel and choose change. There are 2 variants: Quick Repair and Online Repair. Online Repair is just fully reinstalling office. Quick repair often doesn't work, but onine do

[@Cobuman]

Great tip! Thank you.

[@joseamendozajr]

Thank you for these videos

[@Cobuman]

My pleasure.

[@alitabaker99]

Cobuman starting off 2024 STRONG with an excellent troubleshooting video. Took some great notes! Side point: the links at 33:45 and 40:12 still aren't showing up for me. Could you please post those links when you have the opportunity? Thanks!

[@Cobuman]

Thanks for the reminder. I've added those links. 👍

[@kawaiihikari0]

lol the printer one was me! 😊

[@Cobuman]

Nice!

[@amandapennies]

Thank you 🙏

[@soulmusic7627]

Hello Sir can you also do crash couse on Intune and Defender as well. By the way i am learning alot from your videos and thank you for giving us so much infomation. Your work is appreciated

[@techsupport4761]

Love it !

[@Asmamahdi-f8x]

well done

[@Cobuman]

Thanks!

[@Theplayer046GM]

I watch the whole videos!

[@Cobuman]

Nice!

[@adams.6911]

Present, thank you!

[@Cobuman]

Hello. My pleasure.

[@kawaiihikari0]

Hey man I had a question! 🙋🏻‍♂️ I see more jobs with IT support but do same as helpdesk are they closely related?? I see help desk YT vids but not as many helpdesk labeled roles like IT support

[@Cobuman]

Yeah, I would look at the description rather than titles. You can have a position called something like Analyst, or Engineer but when you read it... it's basically Help Desk. Description is the key so don't hesitate to apply for something that looks like a good fit for you.

[@kawaiihikari0]

@@Cobuman awesome thank you 🙏 I was really confused about this

[@goummoprivat]

Hi Cobuman, thank you for this video. I watch you from Africa. Please can you share the link on how to add a printer to the network?

[@osisiogugreatnonso3554]

What's the model of the printer?

[@Cobuman]

Sure. kzbin.info/www/bejne/nIOkdo2td9igp68

[@xozeintk8093]

Present Cobuman!

[@LawlessCarrot]

Can you add time stamps? Thanks for the video btw just joined your Discord.

[@Cobuman]

Sure thing! Thanks for the reminder.

[@abdullahshakary4356]

You are the best Teacher

[@EvanMesser]

I'm confused about where do I go to download your program so I can start working IT support as well. Are there videos I missed. or do I have to create my own Jira account??? Please get back to me as soon as you can i appreciate it. Also if I use Jira what platform should I use Scrum, Project management, or Business Collaboration??

[@Cobuman]

It's a website called Jira, but you need to create your own ticket system when you login.

[@EvanMesser]

do you have videos of how to do this I am very new to Tech support. actually, I never done one ticket. Also I appreciate you getting back with me so soon.@@Cobuman

[@EvanMesser]

Should I find a program that teaches me Jira first on tech support. This is very confusing to me.@@Cobuman

[@m.a.9774]

You are a legend !

[@Cobuman]

Thanks! :)

[@Burgos0226]

I ran into that problem with my azure devops login. It would do kinda the same thing. Wouldn't let me try to sign in. It would error in loop. I went and deleted history and cookies for the last hour or so and that did it.

[@Cobuman]

Nice! Great tip!

[@romanjakhiashvili]

5:40 I think best solution could be to try in incognito mode

[@stewtech]

Can you keep your recording volume consistent?

[@tonyo0925]

what ticketing software are you using sir??

[@Cobuman]

This is called Jira, but I also use ServiceNow. I have videos on those as well.

[@tonyo0925]

thanks sir@@Cobuman hope to learn more on all of your tutorials..

[@rmandel925]

I love you Cobuman

[@Cobuman]

Thank you brother.

[@sudheerdhamma7968]

Hi cobuman unable to install Mac os showing" an error occured while preparing the installation"

[@Cobuman]

Hello. Maybe try a different version of the OS.

[@runnerlinux1474]

I m present Teacher, nice to learn from u

[@Cobuman]

Good to see you. ✋

[@mohammadalloush8636]

Hello mate, do you have a guide for MSCS? I downloaded windows server 2022 on a VM and trying to make it work with MSCS but I have to make the IP static for the server, I been trying for hours but it keeps showing unidentified network

[@Cobuman]

The closest thing I have a computer lab setup using HyperV. This will install and configured the server for you: kzbin.info/www/bejne/opKngnyjgrOUecU

[@mohammadalloush8636]

@@Cobuman Thank you so much, I will check the video and try to see how it goes and hopefully fix it, this video also helpful the way you explain things feel so ez to understand.

[@alfredtekyiasante5481]

Hi please can you share a video on how to use larcete ?

[@alarmsquadnj]

Hi happy New Year do you have a feebfor training for tickets

[@stevengarrido167]

thank you.

[@LatorreyWhitehead-m9n]

I would like the add a network printer link thank you so much!

[@Cobuman]

Sure thing! kzbin.info/www/bejne/nIOkdo2td9igp68

[@shawnmendrek3544]

Install grammarly, that thing is a beast and easy to use. It takes care of all the work and helps you correct your grammar and spelling. Pretty cool. AMD radeon, no wonder they have issues. Their drivers are horrible. The worst and have been since I starting gaming around 11 or 12. Overclocking a GPU barely gives a real performance increase, not even worth 1-2 frames. A CPU on the other hand, much better O/C. I suggest not raising voltages on GPU, just a waste of time and reduces the life span on components on the GPU. 2.11gb ram, ouch, with a i7-4770K LOL that makes no sense. present

[@Cobuman]

I agree. The OC GPU was never worth it.

[@xozeintk8093]

Where is the link for creating the ticket Cobuman?

[@Cobuman]

Hello. Do you mean to submit ticket to this system? cobuman.atlassian.net/servicedesk/customer/portal/1

[@xozeintk8093]

@@Cobuman Yeah Thanks

[@kawaiihikari0]

Dude mentioned Dr k good therapist yt ngl

[@gameclips3387]

Thank you!

[@Cobuman]

You bet!

[@george-danfulger]

people say it's not good to rely on a print server :)) old people in it ...

[@elamaroon8316]

Awesome instruction

[@Cobuman]

Thank you.

[@shakeelmalik2760]

Hi Mr Ervin. Im unable to install new teams app on any pc. It gives some error. Pls advise

[@Cobuman]

What is the error? It should install any computer because it does not require admin login. Keep in mind there are two different versions as well; home and work.

[@shakeelmalik2760]

@@Cobuman this app package is not supported for installation by app installer because it uses certain restricted capabilities

[@runnerlinux1474]

teacher, i m present

[@sudheerdhamma7968]

Hi cobuman there is a issue while opening pdf attachment from outlook some information is missing in the pdf file could you please help on this

[@Cobuman]

Hello, if information on the attached pdf is missing then who ever sent it needs to check on their end to make sure that pdf document looks good.

[@sudheerdhamma7968]

@@Cobuman from sender side is good. data in pdf is missing in receiver side

[@Cobuman]

Probably blocked by exchange server. You can try to create a new email profile on the computer (control panel/email) just to make sure it's not a local issue.@@sudheerdhamma7968

[@sudheerdhamma7968]

@@Cobuman okay I will give a try , hope it will work and thanks for your help teacher.

[@Cobuman]

@@sudheerdhamma7968

[@beautifuljapan6410]

present😀

[@Cobuman]

Good to see you again.

[@PraladahRising]

Hi, here, present

[@Cobuman]

Welcome back

[@ItssMorphinTime]

I wanna start job and have someone shadow me already.

[@tracymoore9045]

present

[@Cobuman]

Hello Tracy!

[@steveabiola447]

Present

[@xkorbekx]

run sysdm.cpl

[@Asmamahdi-f8x]

well done

[@tracymoore9045]

present

[@Cobuman]

Hi Tracy! Good to see you.

[@Asmamahdi-f8x]

well done

[@TracyMoore-o2c]

present

[@Cobuman]

Hello

[@vhanka27]

present