after 4 years it finally happened...

[@jennieanddavis]

➡️ Our Pricing Calculator: www.jennieanddavis.com/pricemywork

[@wendystotts4899]

Used that calculator & the hours it takes to make an end grain cutting board are not small. The price I got was astronomical & no way someone would pay that price. My question is what are considered labor hours?

[@jennieanddavis]

@@wendystotts4899 Hi Wendy! Maybe try batching a few out at a time, cutting out unnecessary steps, or finding really wealthy customers! If none of those ideas suit your fancy, maybe consider a different type of product that sells well! End grain cutting boards don't have as big of a market...

[@michaelabdoofficial]

You guys are doing so much! Keep it up!

[@Jreed983]

@@jennieanddavis That didn't answer Wendy's question though.

[@richphoto2]

You handled that unhappy customer much better than i would have. I’m sure you include instructions to not put in dishwasher. By giving them a new board is very good customer service. You will definitely get more orders from their family and friends due to your service alone. Because they will tell everyone they know. Much better for that to be good than bad…Great job! …you guys rock.

[@robertosaleri5018]

But, on the other hand, do you really want more orders from people who doesn't take responsibility fro their actions and can resolve in more board ruined/request of replacement?

[@godmello]

Your customer messed up. Lied and tried to cover it up. Losing one customer isn’t going to kill your business. Like you said in a video a while back, know when to say no and walk away. Issue the refund and be done. The business will strive without them. Love you guys and keep doing great work.

[@jennieanddavis]

They didn't lie. Accidents happen!

[@Jreed983]

@@jennieanddavis They didn't necessarily lie but they were certainly not honest about knowing what happened to the board. And it certainly wasn't an accident. The cutting board didn't just fall into the dishwasher!!

[@mariomartinez4244]

Jennie and Davis: I'm glad you got the Joiner's Mallet. I hope you like it and it is useful. BTW, watching Davis try to just "rip" open the package and Jennie just stand behind him and say "ahhhh how 'bout using scissors" is a perfect example of why women are smarter than men!. Keep up the good work.

[@jennieanddavis]

Hahaha thanks again, Mario! Can't wait to put it to use!!

[@christophervotruba2525]

@Mariomartinez where can we get a mallet?

[@davidboston4574]

You two are awesome!!

[@watersmithkayking8993]

After decades in customer service,......never underestimate the dishonesty and stupidity of customers.

[@blacksheepdesigns7]

I've been using your pricing formula for a loooong time, and as you're aware.. it just works! Keep up the good work, love he hustle!

[@daviddeangelis1532]

It has been great fun watching you guys from the beginning of your journey back when there was just a few thousand of us! I love your passion, enthusiasm and care you put into all your ventures. I look forward to you sharing your journey so we can all see where it leads! Keep having fun😎

[@Itsthatoneguy371]

Definitely the best way to handle the customer situation. Upset customers what to be heard and then hear how you can make them feel better about the situation. Great job, really didn’t expect anything less from you! 👏👏👏

[@grumpywoodchucker]

BIG CONGRATS TO YOU GUYS!!!

[@flashbackie]

Love your videos. Been sharing them with friends, one of whom is working to build their business making things.

[@troysgt]

Well said, great show today.

[@JaredRandal]

I watched the "nice" montage 5 times lol. Y'all are hilarious!!

[@jennieanddavis]

Lol that was all Caleb! 😅

[@michdax7627]

Fly, when you replace the product you need to be sure the customer gets the proper care advise. how to clean ... etc . washing the board in the dishwasher is what got that customer in the situation.

[@paulmichal]

Thanks for the pricing calculator.

[@michaelkelley6905]

I got a big kick out of watching this one about the unhappy customer. Great way to handle it! I’m a maker of sorts, mostly using live edge stuff that I’ve milled myself. I make quirky furniture and stuff, marrying woodworking, blacksmithing, and welding. For charcuterie boards, I forge the handles out of steel stock and spend a ton of time on each board. Never tried to sell one, but I write a story about the origin and process. Long winded explanation, but on the card I tell them if they put it in the dishwasher it will probably explode. When you opened the box, it was easy to see how the damage had occurred. Love the content and enthusiasm in your videos! I share you guys with lots of people.

[@mackenziemill]

Congrats love watching you grow right before my eyes

[@AB_in_CO]

Congratulations on hitting 100k subscribers! Wish you many more

[@hm-qg3xr]

Congrats on receiving the button, and the mallet, and the unhappy customer :)

[@khll123]

Who puts wood in the dishwasher?? Well actually my husband does. We fight over it a lot. Clear as day you will damage the wood from doing that. Great business you guys. I’m here in the U.K. xx

[@jcpallitto]

You could definitely speed up your batching with a drill press. Build a jig that will hold the board at exactly the same point every time and then put the stop on so you dont drill through.

[@martyjosephson4937]

If you happen to get a drill press I do have an option to change over the drill stop to a better, quick upgrade.

[@ronnorris1504]

i'm a new subscriber. Enjoy your video and Love your work ethics as well as your mentality towards customer satisfaction. Glad i found your video's.

[@bobbyfowler7319]

Congratulations

[@coniff3]

Great video. Nice to see things taking off for your business. Good call on the replacement. I think you build a stronger reputation that will get you more customers with a no questions ask 100 percent guarantee we make it right with you all the time!

[@josemontezuma2548]

The customer policy is a yes and no game and may not work as you intended. What is to stop them from doing the same thing to the new board and returning that one as well. Customer service is the KEY to every business. In my business ( we make Hot sauces ) I have replaced bottles for various reasons. IE breakage in mail and this is done right away but I always talk to the customer first to find out the exact nature of the problem and then work from there. It can not be just a cut a dry policy because YOU need the information going forward and this helps the mistakes to be NOT repeatable. Perhaps as Part of Your boxing you may want to include a single piece of paper that says in LARGE fonts. Putting cutting board in dishwasher voids the warranty . Hand wash only etc. as well as include some board conditioner with every board you sell. They may still screw it up and you may still replace the board but it will not be continuous returns from them. Kinda a side note My knives are expensive, they are my tools of my trade. You put my knives in the dishwasher I kill you LOL

[@electricianron_New_Jersey]

CONGRATS ON 100,000!!!!! I'm an electrical contractor and sure I have some unhappy customers, not too many fortunately, I've learned that your most challenging customers are usually your best learning opportunities. Most of the time its the wife or the husband that thought they were getting this or that but one of them didn't convey exactly what was wanted and a return trip is necessary. Of course a well-written proposal/ contract goes a long way in redeeming yourself because most people dont read everything in the proposal!

[@mbrittenham]

Congratulations on the milestone! Great video.

[@CaliAviation]

@JENNIE&DAVIS - The wood turned blue from a pan being placed on the wood (after the finish melted off in the dishwasher)! Keep up the good work. See you up in the air! - California PPL / A&P

[@jamshidnikkerdar2074]

Great 👍 👌

[@tsaltyginger]

What mirka sander do you all use for sanding your boards?

[@sydneyj3242]

Love the video. Can you tell me where you source the clamshell boxes? Thanks

[@Packerfan-qc6cs]

Congratulations a big milestone.

[@olfertpoelen]

People putting wood in their dishwasher should be send to mars!

[@wetdog440]

I would suggest that you put a piece of 1/4 " clear plastic about 6" wide down the center of your table saw sled over the blade from the front rail to the back rail . It serves as a guard to keep your fingers from getting too close to the blade, and cuts down on the amount of sawdust that gets thrown back into your face.

[@jameskuykendall208]

Hey guys, I'll be down in the Houston area this weekend and I'd absolutely love to meet up with y'all and do some grippin and grinnin if possible.

[@PeterPan-es9th]

The "compilation" of the nice nice nice... That was finalized with a nice from the "nice guy" was spontaneously commented by me with a nice. Nice. And I'm not even a native English speaker... 🤣

[@Mccalebsanding]

What laser printer are you using? What’s the largest size board you can put in it? Thanks

[@ibg4016]

YES!! Davis got a haircut... I think🤔 LOL. Congratulations on the 100K plaque, successfully serving your customers and having a great channel.

[@jeffrhoads3829]

where do you get your gift boxes from, they are great looking!

[@JWynia]

Sand 'em, brand 'em, stand 'em.

[@afbigfish1]

I hope the person who ran their board through the dishwasher and then had the nerve to complain sees this. "YOU DUMB" you are NOT supposed to run ANY wood through the dishwasher EVER. This includes but NOT LIMITED too wooden spoons, wooden spatulas, wooden bowls, wooden cutting boards. Are you seeing a trend.... if not I have no words.

[@jennieanddavis]

Lol easy now, not everyone knows everything about wood. I'm sure they'll treat the replacement much nicer!

[@kimeason378]

Can you ease show us what you use to brand your boards please?

[@hughhauls5214]

When working up your price for something is the cost of materials not included in the multiplier? Just for craps and grins I put in $1,000 and 7 hours and it came back at $1,315. $315 is exactly 1.5 of the labor rate, which means the material wasn’t included with the multiplier.

[@jennieanddavis]

Hey Hugh! Thanks so much for testing this out! Our code was missing a set of parenthesis (so the formula wasn't doing the order of operations correctly). It should work now!

[@goforthbmerry]

Another good video another snack for the algorithm

[@TxStang]

Get ready , that same customer will be sending back that replacement as soon as they ruin another one in the dishwasher . You finally got that .001% customer base that blames the product instead of themselves for ruining something .

[@yossid422]

Would love a video of how you cutting boards from A to z

[@chrisdurocher2996]

Invisible. Think of all you’d learn. Sorry - geek moment. 😂

[@birdwoodcbgs71]

Well done!

[@robbie6625]

On your crosscut sled, have you considered making a stop block with both the length and width dimensions already established?

[@jennieanddavis]

Need to trim both ends of the board - a pencil line of the finished dimensions on the sled is plenty!

[@robbie6625]

@@jennieanddavis that's fair, I was just trying to think of a way to make marginal gains in efficiency in your shop.

[@mehuff7309]

Tried the pricing calculator. Curious how to apply it to work using a laser or cnc?

[@davideastham]

I have dreams of flying all the time so my special power would be being invisible 😂

[@johnritchie3889]

I include a can of board butter and instructions on the board and on the can of butter to NEVER put wooden things in the dishwasher. I understand keeping customers happy; but if someone puts a $350 board in the dishwasher after I’ve warned them not to do so, that’s on them. Even “waterproof” glue can’t stand up to the heat in a dishwasher, let alone the wax finish.

[@jennieanddavis]

Accidents happen! Not everyone has time to read insert cards

[@treygibson9359]

DUUUDE I saw your fan mail address and y'all's office is like 5 minutes from where I used to live when we lived in Cypress.

[@mewzishun]

Flight!

[@ChrisFranklyn]

Perhaps the circle was something leaning on it in the dishwasher and transferred across. And despite what people think, you're wise to build in the cost of breakages and returns into the prices. It's a business and you're looking at the overall picture, I'm not sure why people take it so personally.

[@jennieanddavis]

Can't run a business for very long if all you're thinking about is your own perspective!!

[@stevemaurer6348]

What do you charge for you cutting board?

[@jonhatton4354]

I was right!!!

[@timdyck8492]

I use a heated carnauba beeswax and mineral oil combination and it’s 4 coats !!!! Then I do a beeswax paste ,overkill? maybe ,then it only ever needs a wipe ,washing it should never be submerged only washed off with a cloth ,wipe when finished so things don’t get dried on and then rewarded as needed ,follow the INSTRUCTIONS 🤦‍♂️

[@cindyhammack68]

Fly of course. Wouldn't have to worry about all of the nonsense on the commercial flights nowadays.

[@jonhatton4354]

They washed in the dishwasher didn’t they… You’re about to tell me I’m gonna wait!

[@kenh5013]

Fly, so I could avoid traffic sometimes

[@moeswartz888]

That pricing calculator misses a lot of details. Especially, your magic number part needs to be broken down into several different costs.

[@heathlane9706]

I've had dreams that I could fly.

[@humzashah1581]

What do you guys to to prevent boards from warping, especially if they are shipped out to clients in other states that may have different humidity levels? Tough situation with the “unhappy customer” but glad to see great customer service still exists!

[@cindyhammack68]

In the dishwasher next to a blue plastic bowl.

[@MyLifecraft]

Id be scared of the boards warping when you wet them.

[@123joshmallett]

Who puts a wood cutting board in the dish washer. A crazy person.

[@garyjohnson6164]

Can I buy your cutting board scraps?

[@jennieanddavis]

Yup! Link in the description of every (new) video!

[@IamFormaggio]

The ring is likely from a cast iron pan.

[@denisebergeron10]

Pizza Planet!! 😃👍

[@singlefather01]

If you get less than 1% return due to idiots, then you are doing well. It is the same for everyone including Apple. Apple products are not only good, but their customer service also is impressive. The last time I asked for their help, it was 100% my fault. I was the idiot. I took it to the Apple store, and Apple fixed it at free of charge. I have been their fan some what before. I knew they have a good reputation. When I take my Apple products back to Apple store, I can always speak to people who CAN speak English, are helpful and very courteous. So I have had my trust in their product. Sure, they may charge premium for their products, I guess. But above all, I trust they have solid products and quality service. Over the years, I stopped buying cheap products for this exact reason. Trust me, the premium products would last more than a life time, if you take care of it. It will pay for itself in the end.

[@BadAppleWoodwerx]

This new shop has a serious lack of cat, just sayin'. 😉 🐈🐈‍⬛🐈🐈‍⬛

[@jrumbel]

I heard Jennie say in this video that you guys have made a couple of hundred boards. What other revenue streams do you have (other than youtube/social media) to keep the business afloat? Surely 200 cutting board sales weren't enough to make you go out and lease a huge shed, buy a glowforge and all the rest? I guess the real question is, does your business make enough from the woodworking side alone to keep it afloat? Or is it reliant on youtube and other social media? Just asking as a person with a small woodworking business.

[@jennieanddavis]

Yo! It sounds like you're new to the channel. Great questions! The KZbin money is kept separate from the woodworking business! We split rent about 70/30 between the two, since the woodworking business takes up more real estate. We've sold about 400 boards, but only shipped about 200 of them (which is why we said 200 in the video). We've also done custom furniture jobs and larger items as well which make WAY more money than the boards.

[@JDDupuy]

Davis White's primary company is DEW Multimedia LLC which is listed at the bottom of all their web site pages. Texas records show Samara Table Company LLC is listed under it with the agent being DEW Multimedia LLC. Davis White is listed as owner. You're right to ask how can cutting boards alone pay for it all and why don't we see these custom jobs he speaks of? You Tube Woodworking is not about woodworking in many cases. It's about subscribers and KZbin clicks. That's what pays the bills. Once you create a story, you take folks along for the ride. In the next year you will only see cutting boards presented to viewers. And the amazing journey they are both on.

[@nathanwilhelms360]

Invisible. That way you can sneak on any aircraft whenever you want and no one would be the wiser.

[@kevinb6102]

Are these face grain?

[@madebyodinn2426]

Flight vs invisibility. With flight, am I invulnerable to the aspects of flight? like drag, high altitude limitations like lack of oxygen, temperature? With Invisibility, am I invisible forever with no recourse to become visible? do my clothes become invisible with me or do I have to be naken the whole time? Overall, probably flight just because I hate traffic. Cheers!

[@jennieanddavis]

Hahaha YES! Every time we drive on I-10 we dream of the day we fly over the plebs in their air-conditioned boxes with wheels

[@fiddlebackoriginals4838]

You guys should put your desks together so that you don't sit with your backs to one another.

[@fiddlebackoriginals4838]

Oh, congratulations on hitting 100K followers!

[@madebyodinn2426]

@4:11, Davis Looking rough. Be sure to keep up on sleep.

[@mikek47]

If your unhappy customer had contacted you and said “I mistakenly put this in my dishwasher. Is there anything you can do to fix it?” What would you have done?

[@jennieanddavis]

We have a mail-in board-refreshing service available for $75

[@larryschmitt2513]

Sound advise, like how you handled the return! 👍🏻Without our Customer we are nothing, no since playing the blame game or who is right

[@michaelwenmanK7USN]

I am sure that you have included with your boards something along the lines of NOT DISHWASHER SAFE!. But, you could even brand it on people foreheads and they will still put it in the dishwasher because they know better than you and will not be happy. :(

[@jennieanddavis]

Which is why you just have to work it into your price structure and move on - can't get emotional when running a business! Accidents happen!

[@yossid422]

Love sales new program

[@yossid422]

Charity that bored

[@TheHobbyShop1]

Gotta love good customer service! Looks like they had a bowl or some kind of a lid to a pan leaning against the board in the dish washer. Just my guess looking at that partial circle on there.

[@pabmndz6783]

Fly

[@gioazzarello1333]

No homo Davis looks good with the beard and long hair I saw keep it

[@raygoforth994]

what type of laser

[@witharebelyell2762]

STUPID= Washing your cutting board in the dishwasher!

[@sflagg0817]

Love your channel I'm sure you have thought of this or its been mentioned in comments, I did not scroll through them, since this the board has feet why not just engrave a small message in corner about not to dishwasher your boards.

[@jennieanddavis]

That would add another 2 minutes of production to every single board for a mistake that happens less than 0.5% of the time... Not really worth it

[@sflagg0817]

@@jennieanddavis true i have been in manufacturing 28 years and we have to keep a schedule for line times and the OEE will be off if we altered the line times run speed I run my filler at 1000 cans a minute when we run White Claw so we can finish our production schedule on time , thanks for responding and have a great day

[@TreeOfLifeWoodworking]

i take pride in awesome customer service and product... but i simply will not lose money off of dumb people stickin boards in dishwashers lol. i give instructions with every board. if they choose to do otherwise... thats on them. they can order another if they want to. conversely... 2 weeks ago a customer brought a board back for a glue line that started to separate (first time i had ever seen that) and so i repaired for him by cutting and gluing again cause that was a fault of my work rather than his ignorance.

[@tjseagrove]

Well…I have to be honest, just reading the headline I thought you were going to have an apprentice in 9 months.

[@jennieanddavis]

Haha no

[@tjseagrove]

@@jennieanddavis Have enjoyed watching your journey and am inspired by your enthusiasm for the trade. Woodworking is a hobby for me but many of the lessons on business are valuable no matter what you are doing…keep up the good work!!

[@neilredway1573]

I am first !

[@mrlfordf150]

Good job 👍

[@realitycheck6902]

Dude, let your wife have the spotlight sometimes lol

[@robertmills794]

You did the right thing as far as sending them a new board. That said, some education on proper care for the new board would be a suggestion.

[@billybrinegar]

What amuses me about this video was the comment that you get roasted for charging a premium price for your boards. That is from people that no nothing about running a business or cant afford your prices. I run a business where I charge people an average 3000.00 for something they cannot see taste touch or smell. Try that out. 2. When someone says that "it" costs too much, That is not a question but it is a statement. Do not reply to it. If you do you probably wont get the sale. You should never have to explain why something costs what it does.

[@orange-micro-fiber9740]

Do you really want a customer who puts boards in the dishwasher? (I assume you have some sort of warning to NOT do that.)

[@jennieanddavis]

Can't control everyone or every variable. Gotta account for it every so often - mistakes happen!

[@J_bar_S_Photography]

Im sorry but do some research on wood. Don't stick the dang thing in the dishwasher.

[@dannyamir4634]

So you just send to the customer a new cutting board for the same price, and its like nothing happen, how about the customer trust, time and maybe a gift to the customer friend he couldn't gift it in time, another thing , you didn't bother to talk about the customer issue first, but you where so exited for the youtube trophy, so do you really care about your product or you just wrap it in a fancy box.

[@jordanwhicker176]

Trying to find the person who sent you the mallet but I’m not having any luck. Do y’all have any social media handles for Mario?