ETSY SELLERS OUTSIDE OF THE USA - you MUST watch this (or you could be losing money!)

[@kgbintimacycoach]

For such a large platform, there are too many glitches and ZERO customer service!

[@Pentan797]

Hi there! UK-based. This happened to me ONCE when this feature first came in. I complained to Etsy and quickly realised they didn't give two hoots. How I fixed it without any help from Etsy (and btw their fix they sent you is nonsense lol) is I never ever write a price in before I hit the toggle switch to bring up the domestic and global pricing. And I'm talking about when I'm first listing a new product. I deleted the first listing that glitched and started again because I immediately didn't trust it. I think the glitch occurs when you write in your domestic price, hit the switch and the number always vanishes over to the global pricing box. Even if you edit it, it's like the first number you've provided "sticks." Anyway, sorry if my fix doesn't help anyone, but I've stuck to it and never had the issue again. Etsy's interface is so silly and broken, stay vigilant! There's aaaaalways something.

[@SatumainenOlento]

Thank you for sharing!!! ❤

[@JessVanDen]

The thought of having to delete and relist 190 listings on the off chance that it will fix it is a nightmare lol. BUT thank you for sharing this, it might help someone else out! I didn't think to check whether only the 'old' listings (the ones I put in my shop before they changed to the new listing process) were affected - but to be fair, that is the majority of my shop, so it didn't occur to me.

[@sandrinayan]

It seems OK. Thank you @JessVanDen, thank you @Pentan797 for this trick, from France :)

[@halflink]

@@JessVanDen You could test it on one listing maybe?

[@teonaantonescu7586]

Thank you for making this public. They had an excuse up until now, when you’ve exposed them.

[@lilypopelilypopestudioonet5799]

There are so many glitches. ETSY needs to replace their whole engineering team. It's disgraceful

[@smukkesteafalle]

Great video, always love your stuff and your jewelry! !

[@muffsmerino]

Thank you for not accepting it and all the work you put in. I sell digital items at the moment - haven’t had to deal with it yet.

[@JessVanDen]

I'm so glad this hasn't been an issue for you - thankfully with digital items you don't have to worry about the shipping element, which is a bonus!

[@pinkvintagecouk]

I am so pleased I came across this video!! This had been happening to me for months but I assumed it was me. I never reached out to Etsy at all. I spent hours one day in the summer checking over 350 listing's and fixing this issue to then find it again! It will take me absolutely hours and hours to try and find the affected orders 😢

[@pinkvintagecouk]

I have found 15 orders with this issue 😮 the earliest in July 2024!

[@JessVanDen]

OMG no! I'm sorry to hear this has happened to you!

[@ShelleySimpsonagent99]

Thank you Jess for this. I'll be checking my listings today. Etsy has to get this fixed ASAP, as it is a huge loose of your money.

[@tobyjackson1058]

Thank you for your in depth assessment of this situation. While my shop falls in the realm of hobby rather than livelihood, I have never done free international shipping. I have been on Etsy for 2 years selling handkerchiefs. My handkerchiefs are the same price for both domestic and international buyers. I offer free shipping in Australia, and a flat fee for international shipping (currently $23AUD). This covers most shipping costs to Europe/UK, and covers all shipping costs to the USA. I offer international buyers free shipping on a second item if they buy 2 products together, as shipping costs to me are the same for 1-2 products. In fact, I can ship internationally up to 4 items at once before size and weight push the parcel up to approximately $30AUD. 😊 Considering your products are small, there may be some value in prompting your customers to purchase a second item with no additional international shipping fees, if you can post 2 items and still fit within Australia Post fee guidelines as for 1 item. From a buyer perspective, if they have an eye on a few things in your shop, free shipping on the second item effectively saves them approximately $30AUD if they decide to purchase in conjunction with their first item. Also, don’t forget buyers are paying any shipping costs in Australian dollars, which is a bargain against the British pound, euro, and American dollar. My products are inexpensive, yet people still purchase internationally. Sometimes the shipping is more expensive than the actual product. Yes, I was surprised that people would do this. I wish you all the best, and appreciate the time and effort you so generously give to educate Etsy sellers.

[@JessVanDen]

Oh yes, I have free shipping on additional items, for sure!

[@MademoiselleRose40]

That was really informative, thank you.

[@makiriveros580]

Outrageous!!! 😫

[@JessVanDen]

Yeah, it's pretty frustrating!

[@lisaviner4134]

Hi, I'm based in the UK and this has been happening to me for a year now. As you said it happens randomly!! I told Etsy, they said their engineering team was working on it. It's so frustrating, they never told me to ask for extra money from the customers, but I asked them if I could do that and the CS rep said yeah that's fine. And that's what I do. Some customers ask me to cancel the order, others pay the difference.🤷🥴

[@JessVanDen]

Noo, you shouldn't have to do that, they are the ones making this issue happen. Sorry to hear it's happening to you.

[@catherinejones2722]

This happened to me also, exactly as you have described. When I first noticed the glitch, I went through and double checked each listing, opening them up and fixing over 150 listings individually. After this, the summary page looked correct (one price for Canada, a different price for everywhere else). But the listings did not stay fixed and randomly reverted to domestic pricing. It's been making me insane. My working theory was that when I went in on the app to update the photos, that's when they reverted. But I honestly don't know why it's happening and I'm so frustrated. For now, if I update anything with the app, I go in on the desktop to double check the pricing.

[@kellypolman7184]

Thank you so much for this information

[@anareyalvarez7822]

I'm sorry to see your frustration. I am operating in negative on etsy even paying etsy adds and etsy plus. Yet getting less than 30 views a day. Customer service don't know what to do.

[@MerylDorey-d9v]

Thank you for sharing this. I have had a similar but different problem. I don't use free shipping on my listings but I do ship globally and am also based in Australia. I recently (2 days ago) sold 2 mugs to the UK and the shipping price charged was $3.79. They shipped from a POD provider in the US and that was cheaper than the US price! I sold through Printify and never, ever even look at the shipping because it's all pre-set. They basically said that the problem was not on their end. I know it wasn't on mine. I've lost $15 for each of these sales ( manually changed the shipping price after - I should go back and check that it's still changed) and now, I'm wondering if the problem is Etsy? Have you heard of this happening before?

[@JessVanDen]

Oh, that's frustrating! No, I haven't heard of this happening, but if anyone else has had this happen to them, I hope they'll chime in here.

[@galaxia4709]

It could perhaps be Printify who should have shipped from Europe or the UK if the mug is the same, or maybe you did not enable this option because their quality score is lower? Off topic but I think it's disappointing that they say they are global companies and thus will automatically pick the closest provider, but then in reality aren't because mugs can be different or items like the glass cup are only produced in Europe or certain colors shirts aren't available in the US or EU. I also am planning to start a pod store on Etsy via Printify by the way, am based in Europe. Depending on the specifics of your mugs you could ask Printify for help. Did you enable the option to automatically pick the closest provider? Sorry I wasn't of any help and hopefully your problem will be solved soon!

[@trustyouristinct]

Happened to me also. A USA customer bought a ceramic item paying the domestic price (I live in Italy). I was appalled. I had to cancel all the domestic prices, so I basically lost the domestic market because now prices are too high. Such a bug in a big company is unbelievable

[@karenl8837]

We think shipping is a lot from australia, yet I’ve seen prices like $90 for five sheets of 320gsm paper from the USA. Our postage is nothing. It’s like the USPS don’t want Americans shipping overseas

[@fionar1656]

I am glad I have never used that feature. I didn't realise it was setup for the free shipping feature. I didn't like the sound of using 2 different prices for the one item. I'm in Australia and I just got Auzi insurance and they wouldn't cover me to sell my jewellery in the USA or Canada and told me not many insurers will. Auzi only will if you pay 1200- 1500 a year.

[@thoughtfulcreation27]

its so true this glitch is been happening with me as well. i'm small Etsy seller and am from India. Firstly Etsy stopped transactions in India so Indian Buyers are not able to buy from us Indian Sellers, which is frustrating because i had around 70% of Indian customer base. and then this glitch happened and buyers outside India were being shown my domestic prices when i paid attention it i already had 4-5 orders that were undercharged.

[@JustME-ft4di]

Can I ask what the problem is with offering free shipping to domestic customers (UK in my case) and then adding extra shipping (minus the free domestic part) fir US and other international customers. That way the cost of the item stays the same. As far as I am aware the free shipping guarantee visibility boost in the US does not apply to sellers outside the US?

[@FlytippedTreasures]

Thank you for the video. I also almost stopped using Etsy after the listing format change and charges for promoting. I wonder if this may have something to do with international buyers using VPN or perhaps Etsy just does not care about sellers from the UK and other countries

[@JessVanDen]

I don't know the cause, but it was happening to the majority of my international sales from various countries, unfortunately.

[@ViscountCharles]

I wonder if this is happening because a customer is behind a VPN, masking their real location? I sell internationally, but don't set different prices internationally and domestically - which means I can't offer free shipping on international orders, but this is only a hobby so I don't worry if this costs me visibility or sales.

[@JessVanDen]

It shouldn't as the problem is actually in my shop (as you can see later in the video) rather than on the customer's end.

[@DrunkenDwarfIron]

I wonder if the correct prices can be seen through the Etsy API. I've been thinking of setting different prices for domestic but I'd also be able to knock up a tool that goes through the listings at a button press and checks whether your domestic and international prices are the same, if you can access that from the API

[@planetjune]

Unfortunately the API is very limited - as far as I've been able to find, Etsy only allows access to the main (global) price via the API; there's no way to access or adjust domestic prices.

[@DrunkenDwarfIron]

@@planetjune You're absolutely right. There seems to be no way to dig out the domestic price, which is madness. Although, I'm not sure why I expected their API to be any better. I use it a LOT for syncing my Etsy listings to my WooCommerce site but it's always been a bit of a nightmare

[@tia28126]

I'm in Canada and everything you have described has happened to me as well. I've had to learn how to fix the glitch from other Etsy users bc Etsy has extremely poor seller customer service and none of their info helps. I feel that for a company that exists solely as an app, this issue should have been resolved. I can only imagine that their tech help, their computer engeneering, and their coding departments must be the core f their company, so why are they unable to fix this?

[@ultralooter]

Does anyone know if Amazon is this horrible as well?

[@SelfcareKaren]

This has not impacted me as all my products are digital. That said my Etsy sales have nose dived this year.

[@almdrs]

Life is short and I decided that Etsy was wasting my time.

[@halflink]

Honestly, if I were a software developer, that would be a massive market opportunity (to create an alternative platform). I'm not working for Etsy, but I'm quite familiar with the corporate environments and how they are trying to save money (including in IT). Wouldn't be surprised if they are not fixing the issue simply because they have no clue how (and not because they 'don't bother'). Their codebase must be huge and they probably outsourced all IT support to India and all good in-house software developers have left.

[@SelfcareKaren]

BTW the last card did not show on the video Jess.

[@aBealoriosHandMade1]

I happened to me when i was right starting on Etsy, firts time happened with my second sale there and i Accept It was my fault because i felt a lot new with all the things and i lost money. Second time, i tried to explain the mistake with the buyer, but she cancel the order..... So i turned off that feaure 😢

[@LovePerthMusic]

Good on you for posting this on a worldwide platform! Maybe Etsy might not treat Australia as the poor cousins with this exposure

[@JessVanDen]

That would be nice!

[@Iam2realC]

Why don’t you do two shops? One domestically and one internationally!

[@Izzy_1972]

and i try to start a store at etsy and all i get is Reopen Your Shop ,,,,, i have not even open one yet!!

[@minaztafazoli799]

they just take the money and there's no help from them. when people unjustly want to give back items that are made personally for them I have to pay them back money and also shipping money to send it back or otherwise they give a bad review and they don't help or delete it neither there's so much problems with everything

[@JessVanDen]

Yeah, they are way too quick to side with the buyer.

[@a13xdunlop]

Etsy need to fix the basics rather than bringing in new functions and algorithm changes. Time to get back to basics, this is one of many issues with basic functions of the site.

[@glendabrown6659]

I never had an issue. I have free shipping in Canada and tracking to the usa.

[@user-gk6ic7sn6z]

Sorry to ask but the prices in the screen for example 18:35 are not shipping prices, they are the product prices. Shipping would not be seen here.

[@JessVanDen]

Yes, this is about product prices, not shipping prices. I think I misspoke once in the video saying shipping instead of pricing - but it is about pricing.

[@user-gk6ic7sn6z]

Thank you anyways for your informative video❤️

[@aBealoriosHandMade1]

I,m Spain based, by the way.

[@macavis3]

Might be a browser cache clitch also?

[@JessVanDen]

Happens to us across multiple devices & browsers.

[@consulttheskywithtracyq]

The timing of this is so interesting. First of all, I'm looking for a platform to sell digital products and that's how I came across your video. But for the past year I've been preoccupied by this idea of what happens to companies when they become publicly traded, and how the soul of a company is lost once it becomes the concern of a board of directors rather than a passion project. Thanks for sharing this. really hope it gets sorted out for you!

[@justmyopinion4938]

The only answer is to ditch Etsy and have your own website.

[@MademoiselleRose40]

That is only viable once you're established your business and have a good customer base, otherwise driving people who are not already customers to your website is not viable. The only reason for Etsy is the built in traffic which is why she said at the end of her video she has to stay with Etsy. You can then run Etsy alongside your own website, but even then I'd guess Etsy will still give you more sales.