Hotel Skit Compilation 11

[@octo.saurus]

1:05 Her: “I wanna use the pool here for Christmas” Me: “Ok, I’ll book you for Christmas next year”

[@priscillajimenez27]

Exactly

[@TheEfamilyocs_meow]

LOL.

[@wilm3864]

Story 1 - Everyone who works in customer service meets a customer who expects them to change the fundamental nature of the universe to meet their demands.

[@kerriethompson2073]

Yep. I work customer service for a tree company and we’re right in the middle of our busy season because it’s spring. I can’t tell you how many phone calls I get about customers who are expecting to be scheduled right away even though it’s spring! Ugh!

[@RajaniIsa]

@@kerriethompson2073 Try food delivery. "What do you mean you it'll be three hours for pizza? Super Bowl Half time is in 1 hour!"

[@priscillajimenez27]

Yup. Sorry we don't have item A right now, would you like item B? No I want A. But we don't have it. But I want it. We'll I don't have a magic wand to make A appear...

[@caroleharrison8884]

😂😂😂 Right! 🤦‍♀️🫡

[@studentofsmith]

@@RajaniIsa "Yep, that's why it will be 3 hours, because Super Bowl Half time is in 1 hour so everybody wants a pizza." To be fair an hour is usually more than enough time when you're ordering a pizza, they just didn't think about the fact a large number of people would be ordering at the same time. It's like making reservations at a restaurant for Valentine's Day. At some places you better be making that reservation a year in advance.

[@emilythecrazedanimefan3664]

The skit with Ms. Smith always lowkey stresses me out lol. Like believe it or not, workers do not have the ability to read minds.

[@nutricious_watermelons]

Yeah 😭😭😭

[@DeathnoteBB]

I stg they think everyone just automatically knows what they do. “Well WE booked it at the same time with the same card!” Yes and the HOTEL has no way to know that, as they AREN’T YOU. You HAVE to indicate specific details, nobody can read minds. My mom is the same way, but thankfully not like this about it. Just she’ll go “Oh they should know” about stuff

[@theonetruekirk]

Right? And also, she cancelled the original and made a new one. Thus eliminating all the work the receptionist had done.

[@aqacefan]

Second skit: “I’d be more than happy to secure you a room on the first floor… of a different hotel. Since you can’t seem to go five minutes without an attitude, or false accusations as to my integrity, I’ll be canceling your reservation. You can be someone else’s problem. Next guest, please.”

[@HariSeldon913]

When she said 'fist floor', my first thought was that it would be the one that wanted a "ground floor balcony".

[@bland9876]

@@HariSeldon913 There are rooms on the ground floor?

[@HariSeldon913]

Definitely Florida... Around me, the manager would have to explain that the pool would be a block of ice if it wasn't drained in January. 😺😺

[@RajaniIsa]

In my area (PNW) most hotel (not Motel) pools are indoor.

[@bland9876]

@@RajaniIsa I didn't even know pools where ever outdoors (at hotels) till I went to places like Hawaii and Vegas.

[@samanthagibson5791]

I went to a place when I was a child where they had a big pool in a glass room. It felt like you were outside, they had plants inside as well. They did also have an outdoor pool. We went at Easter so I think it was open, but we never even considered it. England. North England.

[@bcaye]

​@@bland9876, I live in the Midwest US. Lots of hotels have outdoor pools, they are just closed in the winter.

[@jnorway7295]

That's the BEST answer yet, to these entitled Karen's who demand to use the hotel's outdoor pool anytime from Oct/Nov thru April!! 🤣🤣

[@demetrinight5924]

I have had guests complain to me about the manager after talking with the manager. He was not rude or anything but he told them we could not have adjoining rooms because the hotel did not have them. He even made sure the rooms were next to each other. They got very upset when I called the manager back over so they could file a complaint with the manager. (He is also the owner.)

[@priscillajimenez27]

In their pea brains, the answer no is rude to them

[@witchdragonfly2586]

Lol the cat one reminds me of when (as a housekeeper) i went into a room that had been inaccurately marked as empty. I went to the front desk and the new front desk guy wanted to argue with me about it. I told him that i could ALMOST imagine someone leaving their suitcase but i don't think they would forget their cat. (Pet friendly hotel) Told him to mark the room as occupied and try to get ahold of the last guest that had used the room.

[@margaretschaufele6502]

Seriously, the front desk wanted to argue with you about THAT?!? He's not going to last long with that attitude.

[@witchdragonfly2586]

@@margaretschaufele6502 that happened years ago but he didn't. He barely knew what he was doing but because he was older he hardly listened to what housekeeping or the female manager told him.

[@witchdragonfly2586]

@@margaretschaufele6502 the night auditors we went through were crazy though. He was probably the most tame out of the ones I saw.

[@xxStaroftheShow]

jessica when I tell you this gets me through my shifts as a reservationist / front desk agent OMG - 😂

[@nutricious_watermelons]

😭😭😭

[@teknoboy2846]

When your IQ is in the low double digits but your bank account is six digits or higher.

[@toda2638]

The first floor room request reminded me of something I did to myself. I typically book through a *very specific* third-party site. Only certain people can access that site. For people who work in hotels, you may know what site I am speaking of. Years ago, when I was using that site for *other* travel, I checked the box to request a high floor. When I traveled for that reason, we were often staying in kinda shady hotels, and the further up you are, the less chance of any issues. I was willing to haul my luggage up 2-3 flights of stairs (these were often motels without elevators) for safety's sake. I never unchecked the "high floor" box when I moved to largely using it for leisure travel. So, one morning, I'm on the 14th floor of the hotel when the fire alarm goes off. I find some shoes (relax, I was in the hotel slippers...not barefoot on the hotel carpet, but not something you want to walk 13 flights of stairs in!), find the stairwell, and start to make my way down. I got to like the 5th floor when the alarm shut off and staff entered the stairwell saying that it was a false alarm and we could return to our rooms. They came through and opened the doors so that we could use the elevators rather than trudge back up the stairs, and stuck around to help manage elevator capacity. I was standing in the elevator lobby rolling my eyes when a staff member asked me if there was a problem. "Oh, not with you. I'm rolling my eyes at myself for requesting a high floor. I really need to remove that from my profile!" "Oh, that is...up to your preference ma'am. We'll get you back upstairs ASAP." "Thanks," and back to scrolling on my phone. They were definitely expecting me to yell, LOL!

[@wendyhamm9722]

My husband and I are going on vacation this June and of course I told him to do it on the hotel's site. Of course, what did he do, he did it on a third party site and under his name alone!!! I was steamed. I told him, he should have let me do it and it would have been done right!😂😂😂

[@chrisaguirre5988]

There is nothing wrong with booking 3rd party if you pick up the phone and call the hotel. I've done it plenty of times when there was a huge difference in price. The key is to communicate.

[@sharon22669]

I booked through a third party for yesterday. We have severe allergies to feathers. I followed up with a call to the hotel to confirm the special request. The hotel required a 2 day stay, but I only needed one night, so I booked through the third party. Being polite scored me a free upgrade to a family suite!

[@1tommyday]

Men dont do things right

[@eco2geek.]

These videos are really well done. Man, customers can be annoying sometimes.

[@studentofsmith]

"This job would be great if it weren't for the customers." 😁

[@rksnj6797]

Love your hotel skits. I have friends who worked in the hospitality industry and they say they've had similar experiences to your skits!

[@AryanBlitzkrieg-c7v]

She's looking for the manager with the magic wand!!

[@lexinightmare]

Wait I love how in the first skit the manager just casually drops she has a wife and kids 💗🧡🤍🧡❤️

[@supererikman5331]

The manager is basically the end of the line cause the franchise owner basically never gets involved lol

[@jeffreyclinard2002]

I worked for a Las Vegas resort for several years. I could do a few skits. The Room Not Ready Skit. Front Desk Clerk: "Welcome to London Hotel and Casino Resort. Yes, it is after check-in time, but unfortunately your room is not ready yet. We do apologize for this. We'd be more than happy to store your bags until the room is ready, and we're going to comp you a meal in our coffee shop." Unreasonable Guest: "Not good enough! I demand you comp the room, a meal at and tickets to " The Comp Me For Something Your Kids Broke. Front Desk Clerk: "Welcome to London Hotel and Casino Resort. How can I help you today?" Guest with unruly children: "I just came off the elevator. We were stuck there for . I demand compensation!" Front Desk Clerk. "Oh yes, I heard about this. I did get a notice from our security team. It seems your kids were jumping up and down, slamming buttons, and that was the cause of the safety stop. As such, we're unable to offer you any compensation for this event." Guest with unruly children: "My angels did no such thing! You're hotel trapped us in those death machines for How dare you lie! How dare you brush me off!" Front Desk Clerk. "Would you like to see the security footage?"

[@ttintagel]

OMG that cat is gorgeous!

[@nattevakta1]

So the pool lady was so conserned about the pool not being open for her and her grandchild that she got a job in Guests relation. Did that make the pool open sooner??

[@AnaMahsati]

They gave her the gob as a life lesson, so she understands how it felt for the manager and recepcionist.

[@HariSeldon913]

And here I thought she sued, won, and is now in charge. I guess she's limited to responding to guests who can't find the bathroom instead. 😺😺

[@gearoidohagan5778]

Oh my goodness, I worked in the service industry years ago, and honestly not much has changed. If I was 35 years younger and single I would love to to know you better Jessica. Keep the great videos coming

[@thatcrazyorc5335]

I love that the more annoyed you get the tighter your smile is, lol

[@ugh-abby313]

Omg!! I love you so much Jess!!!

[@Itzzz.Ash3r]

I LOVE THESE SMMMMM

[@India.H]

I (26f) got taught by my mum to never book third party if you're staying more than one night. She came back to London from Germany after being there a week (work trip), meaning she had lots of used laundry and a big case, plus laptop, then she would have a 6 hour train journey to get back to where we live*. She stayed at a hotel in London for a couple of days and booked - she thought - a room on the lowest floor, meaning she wouldn't have to take her huge amount of luggage a long distance. However, she booked third party and ended up with a room on the 4th floor (5th floor USA), meaning a lot of stairs with a very heavy case. *Before I get people about coming into London then doing a six hour train journey - we live out in the English countryside. The closest airport to us is approximately an hour and a half and does flights to other parts of Europe about once a week. It is easier and cheaper to get a flight to a London airport then take the direct 6 hour train right down to where we live. (Cornwall, for those who know it.)

[@simonrodgers8902]

Great collection as always.

[@rtboo]

I love how your look is totally flawless even as a fake old lady

[@lifewithvinayaa]

Your videos are so amazing and should should definitely post more!!!!!!! ❤❤❤❤

[@cynthiacook4200]

Jessica, I just want you to know how much I appreciate your videos they make my day. I really enjoy them.

[@patrickcreighton5109]

Ha,you made my sunday again...

[@Mari-go5hc]

I just recently came across these posts and Im loving them!

[@anamariardoin-cruz8314]

She is the best 😂❤

[@inspirationalvoiceactress]

Truly love these videos. I've only recently been traveling and staying at hotels occasionally and the amount of people who argue with these poor workers is just insane. Especially when someone didn't read the fine print. I get it if you struggle to read small font (like I do) but if the worker is being polite and kindly explaining to you how it works, don't get upset at them. Their doing their jobs and have enough on their plates. Be nice -_- it's not hard. I always try to be polite and kind any way I can. Even if some of the hotel staff sound upset or have an attitude I don't jump down their throat. These are demanding positions and can get super stressful

[@BruceReed23]

I love your videos, you are very talented, great costumes. Just one question - is that your cat, or did you have to borrow one? And if you had to borrow one, did it come from a hotel guest? 🙂

[@amberyoung4425]

Love these!

[@margaretschaufele6502]

I have booked through 3rd party websites, however I don't have any special requests. I do try to book a king room, simply because I like trying out a king bed. The last time I had to book a hotel room was a few years ago when my grandma and I were planning visit my mom for her retirement party. Grandma told me to book at her favorite hotel, but it turned out they were sold out for that weekend. Thankfully we did manage to book a hotel room somewhere else. Turns out my mom's retirement party from the university was the same weekend as that university's move in.

[@PaulBasso]

Jessica, I just love these skits you use to show problems and difficulties that arise from guests not understanding the processes of hotel management. I hope you will keep them going for the foreseeable future. Why don't you use real phones for your calls. I mean you should be able to find used phones in thrift stores.

[@t47328]

I like the phones they use. Adds to the fun.

[@Marie45610]

My cousin used to work the front desk in our hometown, and people snuck cats in their rooms and the staff didn't find out until housekeeping was cleaning and found the disposable litter boxes.

[@maddiek963]

3:45 it’s a dog isn’t it. Eta: damn I was close

[@catmomsheri]

This woman has lost her freaking mind!!! 😂

[@katiebrown5831]

I love your skits

[@erichanastacio9695]

Mom: I'm just gonna check in with my baby. Front Desk: That's one furry baby! Sharp claws, etc. 😂

[@marianbellah7644]

I love the grey wig

[@Ger71]

Honestly, at first Mrs Smith seemed okay, but then she was like “it should be pReTtY obViOuS-“

[@TheEfamilyocs_meow]

Love theseeeeee. 0:16 oh good... Hotels are yet to wait.. 0:46 uhhh.. Noooo

[@maddiek963]

Videos like the Smith/Johnson mess remind me of that one quote that says, “Remember how dumb the average person is, and remember half of them are dumber than that.”

[@denisemcdougal6445]

How can she expect the pool to be installed before she comes in. Especially since she has told her repeatedly there is no pool

[@hearnick4865]

6:15 Her reaction😮😅

[@hrgirl26]

Last Skit: It always astounds me how people think they can 'change things' without confirming. All of that could have been avoided if she called the hotel and asked 'hey if I book 3rd party, will my rooms still be connected' etc.

[@midnights2631]

Had a customer made bookings for multiple tickets under multiple gmails. He got angry at my coworker for his mistake and complained at being in the sun for a while. It would have been avoided if he booked it all under his main gmail.

[@LilyPad195]

Can someone please tell me what a night audit is? As a person who isn’t a hotel worker, I hear it a lot in your videos, and I’m always confused as to what it is.

[@erichusmann5145]

It's been explained in a few comments on the shorts, but essentially the night auditor is the person who sets all the hotel systems to "the next day". They are often also the person assigning rooms to reservations, generating bills, tending to late-night guest requests (tends to be an overnight job so low but not zero guest traffic), and the like. Get on their good side, get best available rooms. Get on their bad side even indirectly, they get "creative".

[@LilyPad195]

@@erichusmann5145 Oh okay!! Thank you!

[@KnawedOne]

Love your video

[@welcomeherelena]

Hello! Great channel and nice video.👍👈Have a nice day!😊

[@ScotttheCyborg]

Yeah, lady, I own the business. Good luck calling corporate. Now you're trespassing and yes this is pepper spray in my hand. yes I have heard and done that, fortunately the party left before I operated the pepper spray. My office was actually pretty tiny and the AC would have blown more of it my way. The door is less than ten feet from my desk, and so far nobody has been stupid enough to test if I am bluffing, because I am not. This is why I am no longer in retail, either. I've never worked in hospitality - well, did a couple of restaurants as cooks, but didn't have to deal front line.

[@Gmfu69]

Hi second to comment ❤luv you girl

[@bfwebster]

The car story: guilty as charged, except we snuck our small MinPin (dog) into the room. My wife, our two teenagers, and myself were moving from DC to Dallas in mid-1998. It had been rather grueling finishing up packing and cleaning out the house up until the day we left; we weren't sure when we'd get off or how far we'd drive into upstate New York, so -- foolish, foolish me -- I had made no reservations for that night, though I did have them for the rest of our 4-day historical sightseeing itinerary. After all, there should be plenty of rooms available, no? No. Turns out that very weekend there was some kind of backcountry road rally going on in upstate NY and hotels were sold out everywhere. Keep in mind that this was largely pre-internet, so we had to just drive around and ask. After several stops, we did find one hotel that had a single room for the four of us. But it did not take pets. Luckily, the room was ground floor and had access that bypassed the main lobby. So we snuck Deacon in. He was very well behaved, and we drove in to Niagara Falls the next day. 😂

[@itayshlamkovich465]

But the general manager has a manager! She just need to call corporate!!!1

[@nromk]

That's going to be a fun phone conversation

[@DeathnoteBB]

Who? The CEO?

[@itayshlamkovich465]

@@DeathnoteBB I am not familiar with their organizational structure.

[@heavenlywells3818]

Bro

[@builtontherockhomestead9390]

Isn't there another hotel in the area that has a pool already built that grandma and granddaughter can stay at?

[@samanthagibson5791]

I know its America, but it was soo weird when she was talking about the first floor being the floor they were on. Over here, the first floor is the floor after the first set of stairs, the floor you go in at is the ground floor

[@Cheer_person123]

3:07 ah dahnt see ahnyhone saoh

[@Premiumclipz24]

Lol Nana nooo

[@Eklulu10]

The second one is like girl how you gonna complain abt being on the second instead of the first floor so much it makes almost no sense like there are more cons of being on the first floor: more noise cause people pass through, if there is a break in or smt first floor rooms are closest to the exit and entrance hence there is a higher chance of your room getting broken into and no balcony. Plus its only like one stair difference get some exercise its not like your on the 7th floor

[@theplasmawolf]

On the phone for a request, then canceling the reservation and making an entirely new reservation, which you don't phone about at all. How did you think this was going to go?

[@ReeveProductions]

Question for you regarding requests. If a customer is coming from out of state and arriving late, and they asked you if you could provide a jug of distilled water, would you find that request to be reasonable, or is that something that you wouldn’t be able to fulfill?

[@dawnkladerman598]

I carry my own distilled for CPAP--,did you request ahead?

[@ReeveProductions]

@@dawnkladerman598 we were flying in for a week long trip. Bringing that much water on the plane wasn’t really an option, and we were landing late at night, so hitting a store wasn’t really reasonable either.

[@alflyover4413]

@@ReeveProductions For what it's worth, seltzer water is distilled water that's been carbonated. I've used that when I didn't have any distilled water. Ask at the desk if they have any unflavored plain seltzer water. I paid more for that than I did for distilled water, but it worked as a stopgap. Club soda has minerals in it. They'll still be in the reservoir once the water has evaporated. Based on that, I haven't used club soda to fill the reservoir on my machine. But please check with your clinician before trusting what some J. Random wrote on the Internet. This is a report on what one person has used out of necessity. Sample size is one.

[@scottloessel6493]

Is there someone I can talk to? Like who? A magical pool fairy?

[@Ladymech62]

How can the pool be used if there is no pool to use? Take her to where it will be and see if she can swim in it… Unreasonable people. Absolutely want to run over others can’t get what they want…

[@waffles3629]

Because people like this don't listen. I was screamed at for not letting someone swim in a pool that'd been drained for maintenance. It was maybe ankle deep.

[@lausimeyer6558]

Impossible this happened in reality. No one can be so dumb :-)

[@ms09179]

99% of Customers: Challenge Accepted! Hold My Beer…..

[@waffles3629]

If only that was true, unfortunately some people are incredibly stupid.

[@ms09179]

To quote the immortal George Carlin: “Think about how stupid the average person is……then realize that half the world is stupider than THAT.”

[@jkbrenner89]

I love helping customers and have never worked hospitality before, but yes, they can be that dumb....my fav is during COVID we had self serve copiers that were close together, so had to close one down to maintain 6ft distance. I put up about 5 signs on the machine, including on the tablet which was also turned off so no one could interact and program the copies, and had customers complaining to me about the copier not working

[@amberhynes1131]

Why do these women think there has to be a man in charge 😂

[@Neicorr]

Yep, stupid is a thing.

[@1stAEmil]

Europe doesn't know about hotel websites 😢

[@simonrodgers8902]

The x-ray sketch was a good one, but how close to reality is it, btw? In the UK, bosses would get very angry, to say the least. Can you do that in the USA? Not having a go, just asking.

[@HariSeldon913]

A lot of these sketches are how she gets to say the things she wished she'd been able to say to the guests at the times. I'm pretty sure the glasses come under that category.

[@antonellacolombo8472]

Customers can be a nightmare.

[@SapphireZeev36]

And third parties often put people into accessible or pet rooms I notice

[@jayschoenhaaar5369]

I have a service dog not a service cat. The cat ignores commands and bites.

[@bland9876]

My friend brings his dogs to hotels all the time IDK whats so bad about a cat?

[@verveblack]

are all are all these skits based on real life happenings?

[@clarkem.5269]

Does she know there’s other hotels with pools?

[@BrianGillespey-qm2cz]

Very easy to say no to cats and pets in general

[@Dakota-oq3hh]

Taking true Fans Attendance say here!:

[@pubhlove]

earlyy ganggg!!

[@JivebunnyFerris]

I've been behind that woman in line, I'm sure of it

[@KeramosDeLuna]

I know people think at least some of this is over exaggerating.

[@ryle4h]

Did you take a "mom" look or a "boy" look?

[@penultimateh766]

I'm not sure I can laugh for eight straight minutes without passing out, sorry...

[@SuperNinjadevil]

Background music is annoying

[@Cvnt2201]

Lmao get bent, you’re annoying.

[@key_21]

Only Jessica Vanel fans can like this comment 👇

[@Hairysteed]

Regarding the first skit, Alzheimer's is no laughing matter.

[@waffles3629]

It might not be Alzheimer's. My one grandma was like this my entire life and she didn't start showing signs of dementia until I was at least in my early 20s. She just refused to accept she was being told no, because apparently if you complain long enough you *will* get what you want.