Toronto to London... Spending the Night at the Airport (thx Air Canada!)

My trip from Toronto Pearson Airport to London Heathrow via Air Canada. We boarded and sat on the plane for hours and hours before they finally told us to get off at a time immigration was closed trapping us in the airport. The flight was re-scheduled for the following morning.
Recorded in 4K at 60 FPS on Saturday July 13 - Sunday July 14 2024.
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[@unknownuser0006]

Air Canada didn't even need a CrowdStrike update to cancel flights :D

[@melarch.5424]

The quantity of fuel required for the flight is calculated by the pilots based on the flight length, load and weather expected and no one else!

[@JohnnyStrides]

I think it was a plane swap and ours was originally destined for another destination... still that's entirely AC's fault IMO.

[@jennifergala]

Johnny I'm so sorry that you got to go through this nightmare. Unbelievable that they don't maintain their planes. This video shows the incompetence of the AC management plus your video it's funny at the same time. I hope you get compensated at least. Hope AC watches this video. I hate summer travel.

[@C-mac_in_the_6ix]

I know this probably sucked for you, but I looooove being in the YYZ over night when it's all quiet like that. It's like you had the whole airport to yourself...lol.

[@JohnnyStrides]

lol

[@Mary-wk6of]

Thank you so much Johnny for the video! Sorry 😞 to hear all the problematic issues!

[@19381952]

Fueling is not done by AC . GTAA is in charge . Squished in 32E your fault you could have pre selected . The lounge is not AC MLL it’s a private company.

[@JohnnyStrides]

lol you realize I chose 32E as I was flying with someone in 32D? I wasn't complaining about the seat anyway...

[@dylanreynolds8264]

good morning everyone

[@azamyahmad]

Absolutely another spectacular beautiful shooting filming footage compilation adventure and you rock it all again and as always beautiful lovely piece of work!! .. thanks again Jhonny and stay safe my friend ..

[@auntbarb5464]

12:50 the signature suite is only accessible via a cash business ticket, or flexible business reward ticket

[@Nouvellecosse]

7:25 Great to see they have a designated "Pet Relief Area"! I don't know what that is but it sounds nice. 😊

[@auntbarb5464]

17:45 theft of pillow

[@JohnnyStrides]

lol

[@margd77]

Hey, JS! After this nightmare, I would be staying away from Air Canada. It's not a fun experience, I'm sure. I hope your flight back is a lot more pleasant. 😊

[@yoruneko34]

I’ve had many nightmares at Pearson but nothing of that magnitude. Kudos for your patience.

[@elizabethchwakanowski5067]

So sorry you went through this. Very frustrating

[@christinecamley]

Sorry this happened Johnny.

[@jacquelines9966]

Good morning

[@finnmacdonald4439]

I watched this video before my AC flight to Toronto and I was so nervous, my flight to get there was actually early. My flight home to Halifax was 2 hours late, which I guess I'm pretty lucky if you compare that to what you went through here

[@dcrabbit]

Uhh.. I think needing more time to fuel the aircraft is a service issue, not a safety issue. Overfilling a plane is negligence on their part, not a safety problem with the aircraft.

[@AustinMatthews-u1n]

@@dcrabbit you do realize his flight was delayed for the IT outage and he’s just made a click bait title for melts like you to believe air Canada is at fault for a global issue.

[@JohnnyStrides]

I think it was a last minute plane swap so this one was originally destined for another location.

[@martym61]

What a nightmare. Glad you finally made it to London.

[@whyimsmarterthanyou]

LOL! Johnny and 'Brown Guy' were almost livin' the John Candy-Steve Martin, Planes-Trains-and-Automobiles experience. These travel vids are so good, Johnny.

[@brentsarazin6597]

That is unbelievable. You could have rowed across the Atlantic quicker...lol Sorry for your luck Johnny.

[@SheenaRoberts]

Many thanks Johnny, sorry to hear about your awful experience with Air Canada , what an absolute nightmare 😞

[@FalcomScott312]

Enjoy your weekend Sheena & it happens sometimes with bloody delays at airports.

[@SheenaRoberts]

@@FalcomScott312 Have a good weekend too ☺

[@deanagouridis3733]

Sucks. So sorry. Must have been highly frustrating.

[@Riordan92]

That sucks, you must of been pissed. You was ready to go and be in London, Great Britain. I know those ones when the flight is cancelled.

[@deboradp120]

What a hardship that people must not have gone through to get to their destinations!

[@deboradp120]

If for adults the flight delay was frustrating, imagine for children or anyone in need the hassle that must not have gone through!

[@sepandttcexplorer]

Hi Johnny, sorry to hear that your flight got delayed and got re-scheduled for the next morning. Air Canada needs to get their act together!

[@marshallrichmond4909]

Last April, flight from Montreal to Tokyo was delayed and I missed my connection in NRT to BKK. Spend the night in Tokyo. Air Canada had hotel and food arranged. Caught the flight to BKK at noon the next morning. Got $1,000! Never found out the reason for the delay but got the money in 2 or 3 days after applying for compensation.

[@JohnnyStrides]

Damn, you're the luckiest AC passenger they ever inconvenienced!

[@eeynmre]

Air Canada and that flight in particular is a nightmare. I was on it back in February and the flight wasn't canceled but delayed for 9+ hours. No apology no explanation noting. When I complained after the fact I got the standard corporate fob off that they couldn't foresee the failure, bullh*t. Look at the performance of that flight of flightradar and you'll see Air Canada clearly aren't maintaining their aircraft, which is scary to say the least.

[@eeynmre]

It's almost worthwhile formig an Air Canada survivors group.

[@JohnnyStrides]

Or... a class action lawsuit? 🤔

[@bensonstrumpet_tips]

I went through Toronto to Portugal. The flight Almost ended up taking an extra 45 minute layover on another island to drop off some jet part. Luckily last minute they made an announcement that we would be arriving early to the proper destination. I'd recommend the really cheap hotels next to the airport. It's not the best quality but at least you get a bed instead of An airport Seat. convenience is the best part.

[@jong4tv]

Air Canada delayed my flight from New Jersey to Toronto over 1 hours. Another time I was on air Canada flight could not fix the airplane and relocate into a new airplane. I remember one time in Florida air Canada call security guards over canceling flight.

[@feliciab2]

OMG, that is shocking! I thought QANTAS was bad, but honestly. Not even cancelling the flight until 4 hours after scheduled take off?? I really hope AC compensate you. Oh well, you have a wonderful trip in London to enjoy now.

[@JohnnyStrides]

I'll post an update on the compensation situation soon.

[@ann2554]

Sorry about your fight to London and the poor customer service from Air Canada. But hopefully the time that you have spent in London itself made up for it!

[@harrypotter249]

love it when you do travel videos hope you have more comeing up

[@justenzong1706]

Wow, it looks like you all have to stay at the airport all night due to the issue AIR CANADA ran into so the flight got rescheduled to the next morning.

[@brbz369]

I had almost the exact same experience on an AC flight to Heathrow (same time as your flight). Got an email just as I was about to leave home for Pearson that the 11:40 flight was delayed till 2 AM. I rebooked my airport taxi & got to Pearson afetr 10:30pm. Upon checking in, I got a $20 voucher for food. Everything was closed at that hour. I flew business class & was looking forward to the special lounge, but it was closed by the time I arrived. Unlike your flight, my delayed flight took off at 2AM. I was so tired I barely ate my meal, and I dozed off during most of the movie I watched. Thank goodness I flew Business class to get a decent night's sleep on the special seats. Next trip to Heathrow I'll take an earlier flight. Maybe even a different airline! The late-night flight you and I dealt with seems to be cursed...LOL!

[@JohnnyStrides]

Apparently it's earned the nick name the 85-late lol

[@justinha778]

You have to try Singapore airlines at least once Johnny to see how much the differences are compared to AC and how much better it is compared to AC in terms of both service and flight experience.

[@Christina24life]

Air Canada making your travel dreams come true

[@JohnnyStrides]

lol

[@PaulaHicks-hb5sr]

Poor Johnny 😳

[@kevbrown1867]

So originally you didn’t push back on time because AC put too much fuel on the plane , that’s their fault they have to compensate

[@KB7789]

Should Fly British Airways or West Jet Next Time ✈️✈️

[@HeadlessChickenTO]

On behalf of someone who is not affiliated with Air Canada, or even the airline industry, I'd like to extend my apologies for the inconvenience this situation had caused. I wish you safe travels. For what it's worth, it's at least better than what Air Canada offered Johnny 😊

[@cindybrown9898]

we loved taking air india to england amazing food and service reccomend

[@harjotjassal9180]

Thank you Johnny & so sorry to hear that about your experience with Air Canada

[@jasonlynch2919]

Good thing it wasn't a couple days later. You might have spent your entire time at the airport. Glad you made tho.

[@JulianPhotofit]

Funny, I’m stuck in Toronto right now. My flight got canceled, but Air Canada put me in a hotel for the night.

[@JohnnyStrides]

Yikes, at least AC didn't treat you like the dog's breakfast!

[@cindybrown9898]

it its funny look at buddy beside jonny lol

[@darreldonata4940]

Oakie & Dry was my nickname in college

[@LaHermitess]

Every time I fleetingly consider ending my now 43-year boycott of Air Canada, I see or hear or read about a scenario similar to this video content and I remember why I will never give them my money again. I think I would rather pass up the opportunity to go somewhere that is only accessible via Air Canada, than to have to travel with them. The only thing they seem to be exceptional at... is maintaining an incredibly low standard of service, and consistently pissing off the majority of their customers on a regular basis.

[@ayeshajaved573]

I flew this exact flight a couple nights prior to you. They delayed the flight by 1-1.5 hours, numerous times, until finally just cancelling the flight at 4am. It was an utter nightmare. All for “unscheduled maintenance”…. No further explanation. Air Canada is an absolute joke.

[@JohnnyStrides]

Did you apply for compensation? If so, what was their response? Sorry you went through that.

[@ayeshajaved573]

​@@JohnnyStrides I did apply! Rejected with some jargon about how it was "unforeseen" but "necessary for safety". What was the result for your application for compensation? I think your experience was much worse than mine. At least we never boarded.

[@Gingy_the_cookie]

Good evening Johnny, hope you’re having a good time there. My flight to LHR is in 10 days and was wondering if you have any favourite or recommended spots while you visited London. I hope my flight experience with AC isn’t has disastrous as yours. Good day!

[@JohnnyStrides]

I've only been there once... but do explore as many neighbourhoods as you can! Shoreditch was my fav.

[@reesilva1]

7 days later

[@TributetoCanada]

very dramatic video...good job!!

[@lebronbrady6638]

What do you do for work? You seem to have all this free time to travel

[@kayflip2233]

This is what he does for work.

[@JohnnyStrides]

I do youtube ;p

[@kramer911]

Oh man.. I dont know what I would do. Even just leaving at 11pm the 8 hours flight to london was brutal..then the whole time difference.. And I am physically unable to sleep in such conditions or in a chair etc etc.. So a 8 hour delay? id have to go home after that news..

[@JohnnyStrides]

We couldn't even go home...

[@AZGT350]

I’m done flying overseas. Way too much of a hassle for what the end result is worth.

[@BritneyWaldron]

Air Canada was supposed to cover the cost of your hotel stay. You should've visited the counter and requested a hotel voucher.

[@bryant4422]

@@BritneyWaldron too late at night, I don’t think air Canada baggage or CBSA would want to process passengers from a widebody back to Canada. Once ur are in the international section, you cannot exit back to Canada

[@BritneyWaldron]

@@bryant4422 Oh ya! I just thought about that lol. Thanks

[@JohnnyStrides]

True, although who's to say we weren't kept on the plane just long enough to ensure they'd get to wiggle out of that cost?

[@BritneyWaldron]

@@JohnnyStrides Well, I hope you're compensated. Leaving passengers in an airport overnight is unacceptable.

[@jonathanscott550]

Definitely you should be compensated for this delay as well you should have been given food vouchers. Air Canada is a hit and miss weather you are going to have a great flight and service or not. Personally for me I've never had a bad or cancelled flight on AC, but know people who have. Some were compensated so not and some still fighting with AC legally on this through some Air passenger rights organization out of Vancouver. Sorry don't know the name of this organization. est of luck hope all works out for you.

[@rayrogers7458]

Typical AC, no compensation and customer support .

[@DiggyT]

I haven't been on a plane in years, this video isn't encouraging.

[@clrd4tkf]

Of course, Air Canada will always classify the delay/cancellation as being due to a 'safety issue' ..... in other words, not Air Canada's fault and therefore NO compensation.

[@Liberal_From_Prairies689]

Grow up. Air Canada didn't make you fly with them. Air Canada didn't make you choose the flight. Take accountability for your own actions.

[@JohnnyStrides]

lol take accountability for expecting the very service I paid for?

[@rjmb9272]

That airport is the worst! (YYZ)

[@yoruneko34]

@@rjmb9272 it absolutely is the worst airport and I’ve seen a few

[@JohnnyStrides]

I thought it was the worst... but then I experienced Heathrow.

[@rjmb9272]

@@JohnnyStrides lol

[@monica-NJ-123]

OMG this is so unacceptable

[@ricardomarcel6251]

Told you...AC is TRASH!!

[@caregivergirlk]

If it helps…my friends are stuck in Rome, can’t return to Canada after 2 days. And my friends husband is ill. It could be worse is what I am saying!!!! ☹️

[@JohnnyStrides]

Sorry to hear that :(

[@stephenbone7034]

I flew A/C never again

[@david1george]

The moment you said it was a Boeing 777 at 1:51 , I knew there would be long delays due to maintenance issues. 777s and 787s were the Boeings scandalized by whistleblowers and fraught with poor quality control issues and its up to the maintenance crews to spend many hours every time it lands to double check that everything is safe so it doesn't fall apart when it's airborne. Ideally, Air Canada should have replaced their Boeing fleet with Bombardier or Airbus, but the costs would be astronomical. The long time President and CEO of BOEING Dave Calhoun had do resign this year over the poor quality issues. BTW--if I knew it was a Boeing flight, I would have cancelled my ticket. I posted a short video of an undercover journalist who asked employees at the factory if they would fly a Boeing and most said they would not because they knew first hand of the poor quality control and the union kept it quiet. I'm sure they'll be denying you compensation blaming it on safety issues as safety issues due to poor quality control are well known with Boeings.

[@canar7]

thanks for sharing. I'm speechless.

[@JohnnyStrides]

yikes!

[@apscoradiales]

17:57...on the right, not a happy camper.

[@JohnnyStrides]

None of us were lol

[@stouffvillegunggung443]

Hate to say this but Air Canada seems to be consistently the worst organised carrier. Cathy Pacific & Japan Airlines are top notch. KLM & Air France had pretty good service. The food on these other airlines were pretty good. BA attendants usually happy to serve anyone asking for extra alcohol - one time a BA attendant gave me an extra red wine cos "they're small bottles!"😁

[@imhellag]

the whole time I was like Johnny does not have any idea whats going to happen to him lmao

[@JohnnyStrides]

I didn't lol

[@edmundchan6389]

I know NOBODY that have not been UNAFFECTED by Air Canada delays and cancellations recently. Around same day as your flight, my cousin from YVR coming for a wedding was rerouted from a nonstop flight to connection via Edmonton. Instead of arriving at midnight, he arrived at 5am. The airline is a joke. Instead of “You and I are met to fly”, it is “Let’s get it up”. I will fly them just to see how bad they are and then tell the stories 😂. From an AC shareholder.

[@Liberal_From_Prairies689]

What a crock. Grow up.

[@kevinnicholson3406]

Love Air Canada lol. We all know their unofficial slogan.

[@lukeskywalker6338]

Please watch the language next time

[@cjolly4620]

😢

[@patriciamitchell247]

OH, I spent an entire night in charlotte! Nightmare

[@ChrisCarson]

Crowdstrike! A massive Microsoft outage has sparked chaos around the world - grounding flights and knocking hospitals, GP surgeries, train services, banks, stock exchanges and taking TV channels offline... They never tell the truth.

[@jimmytraveller2970]

Next time Fly Airtransat or Westjet to London Gatwick ! Heathrow is a Hellhole !

[@MAXIM_One]

AirTransat is one of the worst

[@moeanthony9308]

@@MAXIM_Onenever had one issue with them to Gatwick

[@liamliam7191]

What credit card do you have to get into the lounge?

[@JohnnyStrides]

Scotiabank Scene card... comes with Dragon Pass membership (6 lounge visits per year).

[@KManEssen]

OMG! Thanks for the video. Hope you get a refund.

[@JohnnyStrides]

I'm awaiting word on compensation!

[@eileenwellings]

What a nightmare. Duct tape and failed management

[@glenncooney3959]

That moving walkway is never working. I’ve been over several times since the pandemic and I’ve never seen it work. This is really poor form on Air Canada’s part. Truly poor service from them.

[@J383n]

Oof! Wishing you safe and quick travels. I've never flown with Air Canada and only hear bad things about them, so just add your story to the long list.

[@rory7511]

I’ve flown with Air Canada twice in past year, transatlantic, couldn’t fault it, good value as well👍

[@patriciamitchell247]

OMG AC sucks but the sad thing is, they all suck.

[@Truthasvictim]

This looks like a total nightmare!!!! Unreal how complacent everyone is, but guess it's resignation these days> No wonder travelling is not inn my future.

[@apscoradiales]

17:44...THEFT!!! You watching AC?

[@JohnnyStrides]

lol

[@gatestimonymiracle1302]

Don't leave us

[@maguires]

Par for the course with AC. Claims process is a joke. AC is overscheduling their equipment and crews to maximize profit and quality is the lowest in years.

[@Liberal_From_Prairies689]

Actually no it's not. The joke is actually people who CHOOSE to fly with Air Canada or any airline for that matter then complain how somehow everything is the airlines fault. Grow up.

[@JohnnyStrides]

🙄

[@kevbrown1867]

At least you got a cute seat mate to sit next to you while you sit for hours on the tarmac . Being Canada the odds of a hot chick sitting next to you are about the same as winning lotto max . Anytime I flew Air Canada the flight attendants were all either battle axes or Gay guys from KBek For sure 100% they have to give you chits for taxis hotels and food vouchers are you kidding me they give you nothing ?

[@daliamendes5757]

Mens room Johnny. why would you go in a little boys room? 😂

[@davidarmitage289]

Worst airline ever

[@marcopd130]

Air Canada is just a BIG joke (SHAMELESS). I don't understand how they can get away with this. Terrible airline, garbage service. I've been flying to Europe with other airlines and I avoid AC at all costs.

[@Liberal_From_Prairies689]

Nope. But you are. Bot.

[@davidii94]

bro stop hating

[@mdtorres_76]

I blocked Air Canada in my travel list since 2011, as much as possible, no flying with them.

[@RoamingRobinToronto]

Me too. I can understand provinces where there is very little choice of airlines but with Toronto being a hub, I research every other option to avoid AC. My travel tends to be South so I choose US-based ones even if it means two connections to avoid Scare Canada--- my personal name for this airline. Same flying East--Porter, even if it means a prop plane stopping in Ottawa and Halifax.

[@abbyandy]

Why you flay air Canada its SICK take British Airways its way better

[@creedencebakken2686]

Stop booking air Canada

[@JohnnyStrides]

I normally wouldn't, but if it's a matter of getting a better flight time AND saving $500...

[@Liberal_From_Prairies689]

How exactly is it Air Canada's fault? You CHOSE to fly with them. You CHOSE a flight with a layover. You CHOSE to go to London. Whatever the delay was is not the fault of the airline. People like you who are so entitled need to start learning how to take accountability for your own situations that YOU create.

[@mushycat7502]

lol... you pay for a service that isnt fulfilled? how is it his fault?!? you are are dumb!

[@QuelquefoisFois]

So the passengers created the over fueling and air conditioning problems with that plane? 🤔

[@jelliebean4095]

What layover??

[@JohnnyStrides]

lol this is the single, stupidest comment I've ever had on this channel. Thank you, I needed a good laugh 🤣

[@quantum1953]

Why do we still call Air canada. It should be air china they own air canada.

[@egeb]

no they don't.