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Key Performance Indicators. While it’s a term that’s commonly used in business, it also evokes a fair amount of confusion. What are they? Why do I need them? How many do I need? And what do I do with them?
Measuring work through the lens of Key Performance Indicators (KPIs) creates a powerful way to improve performance over time-and trigger the need for course correction when performance begins to slip from a desired state. This course shows you how to create and properly use KPIs to achieve excellence.
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