Katheryn: UPS Manager | Nightshift | KCET

[@Kiwiwanderer]

These night workers are such heroes. Respect.

[@ShadesSweetLife]

Austen Stokes Hero- noun “a person who is admired or idealized for courage, outstanding achievements, or noble qualities” Working night shifts is never the preferred shift, the role pays better than day shift because no one wants to willingly work the shift. Doing what no one wants to do is Courageous and noble!

[@gw1652]

That’s worth a hardy chuckle.

[@starsnberriz]

Night shift workers are truly heroes. I watched my mom do it for years as a young child. She and my dad made that decision so that one parent would always be with it. It's given me so much respect for her and everything that she did and continues to do for us.

[@madelinekapasa3791]

My boyfriend works nights mostly but it Isn't easy

[@FootballPerspectiva]

@@madelinekapasa3791night shift should be illegal. It’s for slaves

[@PappyMason0324]

What a lot of ppl don't realize when it comes to management is that ur actions can negatively effect that nights work or the next days... I have seen managers talk to a employee like they re stupid and that person say "fuck this I'm not coming in tomorrow" and then they don't show up and the employees have to do more work to pick up the slack... As a manager you should always engage ur employees in a positive way and even if you have to say something or do something negative, make sure u leave on a positive note... The iron fist approach is good to use sparingly. A lot of weak managers use that all the time to say "I'm the manager and I'm in control." You want ppl to work for u, not just enough to not be fired... There is a big difference in productivity and overall morale between the 2.. Plus those employees spread positivity about the company instead of negativity... Negativity is like cancer, it ll eat ur bottom line and give u a high turnover rate which is something ur attitude can change.... I cannot stress how important what u do in the role is.... Also when u do have to discipline an employee, they feel like they let you down instead of you just coming at them. Because of how you deal with them and how you talk to them. You want the workers to feel like you are on their side, you're basically a buffer between upper management and them. If they feel like you're on their side, then when you have to discipline them they know that they did something wrong. Communication is another big one, make sure you inform your employees anything you want them to know. Whether that's what they're doing right, what they're doing wrong, and also let them know if they continue certain things what could possibly happen to them. So if that thing happens again you can say what we went over this a few times it's not like you didn't know. Which makes it easier for you when you have the discipline them because you can just do it, get in, get out, and get them back to work... And because a lot of managers suck out there, you'll keep a lot of employees if you're a really good manager. People will stay a places because of the money or the people they work with. So if the money is good and you're treating them right. You have an employee for the rest of their life

[@2cute4him]

Didn’t get to work under her management but I will say seeing what we do every night out on the ramp and in the hub is a lot

[@jpallen719]

These are very well thought out personal life experiences.... appreciate the focus on these diamonds in the rough, and how they persevere despite the obstacles.

[@johnwalck3133]

I worked for several weeks helping load packages into those containers that get loaded onto the planes. It was the hardest job I ever had and I was so glad when I could quit it.

[@5600hp]

I worked bulk belt for Ups for a few months . Every night I unload and load huge truck tires and car tires , heavy boxes full of metal parts . For only $14 there’re many better jobs.

[@rabbitxonxtoast]

lol the airport is the easiest job. They aren't nearly as busy as the actual HUBs.

[@vikings844]

The real money at UPS is full time driving! $40 an hour and better benefits then most jobs! You need alittle more ambition ya slug!

[@FilipinoSlugger]

I got hired at UPS in Ontario October of 2017. There were times i wanted to quit but this job isn't as hard as I suspected. It's physically demanding and it gets hard for most people when it's peak season. I decided to stay with the company because I'm hoping to transitioning to go full time, and the benefits are great.

[@viauyeung]

If you want to go full time, you need to have a better friendship with higher-end people(key holder) in the workforce to excel in your career.

[@Mexcali552]

I just went full-time combo stick it out it's worth it trust me. $$$$

[@Terradiva]

The skills of women in various fields are grossly undervalued and under-compensated. Thank you for this & other stories.

[@THExKINGxKINGx]

Stop victimizing yourself with nothing but total nonsense. Research proves you 100% wrong.

[@samrusoff]

better than any advertisement UPS could make. she seems to genuinely love helping make everything run smoothly, and it does seem like a magical scene walking such a big warehouse, coordinating between so many huge planes, and seeing so much get done every day.

[@viauyeung]

Not just a magical scene, it's a magical place, my warehouse has mouse & cockroaches running around, just a little extra workforce we need to get these brown boxes to your house.

[@irismoody7244]

You are an inspiration, motivational young single mother. KUDOS to you. I applaud you, and God bless you. Continue to do what you do and be who you are and you will reap the fruits of your labor. And you are being a very good and positive example to your children. 😊

[@lostinbossiercity]

Easiest job and shift at UPS lol management does nothing but sit in the a/c for 90% of the shift and 10% walking around harassing hourly employees.

[@adamplentl5588]

The accuracy.

[@PappyMason0324]

I concur, I work at UPS and still to this day DO NOT KNOW what the managers do... The can't actually load trucks or even touch boxes because the union says they re taking away pay/hrs from employees... So they don't do anything but watch and they don't do the things u ask them for in a timely fashion ( u can't touch packages so there really isn't much to do ) with that being said it will take them forever to get some pallets or whatever to help the process along... It's truly a sight to behold..

[@rodrigo651]

cuz they can't lol blame union not management

[@martyjoseph9507]

Spot on, I've got managers watching me every night to "hurry me up" but if they had come around earlier like* I've asked them to maybe they could "manage" the actual problem that repeats itself daily in the hours prior. They just look at you with a blank face because they're mostly just robots that can't think beyond what the numbers say. Perfect example, warehouse heat is set for 73 degrees, outside temperature is at 5 degrees, manage leaves the over head door open on purpose for an hour or more so when the driver shows up they don't have to waste 60-90 seconds getting the door open. Waiting for the door would affect the managers numbers and interfere with a bonus or promotion, paying $3,500/year (I did the math for fun, this doesn't count for airflow, multiply $$ by 15 for this building's total doors) for heat lost out the 10x14 door doesn't matter or affect the numbers. Requesting something that matters greatly for your job and getting a blank look back is the classic sign of someone that thinks you didn't choose your career the same as they did theirs, they think you got put in your position and couldn't do their job.

[@THExKINGxKINGx]

@@rodrigo651Yeah they definitely can do things the job isn’t to sit around just because they aren’t supposed to load a truck Einstein lol think before speaking understood?

[@lk6380]

Great series. Im binging.

[@DaferrFN]

This series is very well done. This is far too interesting for just 700likes and 70 comments. I would love to see these kind of documentaries also im other subjects and maybe on netflix. That would be awsome

[@RebeccaEWebber]

I'd be so interested to hear from her about her experience during Covid-19.

[@1g4u]

I think she might of had to put in more hours with all this Covid-19 shipping craziness people buying everything online?

[@RebeccaEWebber]

@@1g4u that's probably true. Also, what is it like now having to keep cleaning everything over and over?

[@DaferrFN]

I hope she survived the workload

[@cky12340000]

Ups did nothing for their workers during covid. They gave each building a banner that says "Heroes work here." but they are too cheap to give out proper ppe until 6 months into the pandemic and still not a whisper of hazard pay for the front line of ups. Meanwhile management get bonuses and the new CEO sucks up to the stock holders.

[@RebeccaEWebber]

@@cky12340000 this is really unacceptable. I'm so sorry to hear that.

[@AhteshamAsyya8227]

so much motivating and inspiring.. be blessed

[@PaulSmith-mh2yq]

I worked night shift once. A whole year of poor sleep, constantly feeling tired - never again ! I take my hat off for those who do it all the time.

[@erin1427]

Very cool series. Thanks for sharing this experience!

[@WordUp2That]

Thank you Katheryn

[@TRuth.T]

My daughter used to unload UPS trucks on the night shift. She was told that she had to scan 400 parcels an hr. I thought it was a slave driving job. some of the workers would get yelled at for not drinking enough water(obviously they were on camera). They didn't want them to pass out. Anyway, oddly she said she was going back because she worked without the hassle of coworkers and it paid well :(

[@rabbitxonxtoast]

UPS has great benefits for union people. Also union people earn an extra dollar each year. Part of me wishes I applied fresh out of high school. I be making more than I am now.

[@adamplentl5588]

That's only 6-7 packages a minute. Really not that hard.

[@KatTheScribe]

What an interesting series, very enjoyable thank you.

[@augustinesanchez3361]

I liked her story...looks like a exciting job

[@missOhdrey]

I'm confused why all these episodes say Season 1 episode 1 lol

[@vikings844]

Impressive! Cool job!

[@LifeLongRunner]

We don't hear about these workers much in our own daily lives. They are unsung heroes making sure we get what we need. Bless them while they are working under the shadow.

[@LifeLongRunner]

@rumi nova38Labor or not, takes some brain power to give orders.

[@djm02191]

its not management who gets your packages ready and delivered, they are they ONLY to babysit, they cant touch a package or touch anything bc its union work, management is not union and its stealing work from us union workers if they do our work. they babysit if even that! this is beyond exaggerated!

[@willhahnproductions6092]

This was incredibly well shot!!! I would love to work on your crew!

[@damosuzuki777]

She didnt even know I had a job for many years"- what!?!? this lady must not sleep!

[@nikitaweller3631]

She's talking about her daughter, that's the 'her'

[@lourdesshezi9012]

I want this soooo bad ❤

[@ganje3869]

Work should be a reflection of you directly. When you are at home focus on being you and helping people thrive in an environment you subject them to. Speak from a place of power you are truely free. Unionizing america is the only way to guarentee every voice is heard.

[@BabyBunch]

We have air dock at our hub too. I hate those damn containers. When unloading you but your head a million times

[@rickj1983]

When I was a part time supervisor, the manager would literally scream at us in our meetings on a daily basis. I hated the job and her. That was for ground. Air operations are so much easier. I've worked those too.

[@BP-fh8np]

So please explain your job duties and title. Is helper coordinator similar position? Did you have to already be an employee in order to be hired on as supervisor?

[@PappyMason0324]

Also ur employees are only as good as ur managers.. I was taught that if an employee isn't performing then it's your fault... Meaning what have u done to help this employee? Have you spent time to figure the root of the problem? What are u going to do different today to get better results? Once u have truly put in effort to help said employee and it's not happening, then and only then do u have someone thats not working and can be fired

[@robertstanley9633]

Thank you! Much respect

[@andrewminty3250]

How many years has she been working at UPS?

[@wizbeze]

This is happens any any night shift jobs not just ups ,

[@RockNRolla1212]

Hey, dingus! You got eyes? Use them. The series revolves around different night shift workers, not just UPS.

[@batangztv8615]

Can I apply as a ramp operator there ma'am? I hope you can give me an idea. Thanks!

[@rabbitxonxtoast]

My UPS manager never looks that clean.

[@adamplentl5588]

This lady works at an automated facility. Totally different from a typical hub environment.

[@rabbitxonxtoast]

@@adamplentl5588 what I am saying, is that social media would never show how things really are.

[@Catlady77777]

Respect the Brown!

[@pbear216]

And this girl will be gone next week too. Ive had 13 different supervisors in 5 years.

[@back2theebasics971]

The promote , quit or get fired?

[@blanksender7808]

2:25 "magic" = "unskilled labor"

[@pbear216]

Oh and this is the only UPS facility that looks anything like this. The rest are dirty dumps with broken everything!

[@Outlaw4r]

This is all staged. I wish ups buildings looked that clean.

[@jonhennemann4729]

Air has to stay clean as if an airplane sucked some metal thru the engine it could cost you up to 10 million for a new engine. When I was air we would walk and clean when ever we had down time. A hub with trucks is no big deal as no one seams to want things clean.

[@farlonglong3555]

This center is like my centers twin.. looks exactly the same

[@MrWizard65]

So what is it that you actually do here?

[@CarlinTran]

Looks like a "plant manager" who over sees department managers

[@rabbitxonxtoast]

Yeah. She looks nothing like my warehouse manager. What UPS manager wears white? Obviously someone that never gets dirty.

[@yuhhhunreal9441]

Sort or Division manager maybe?

[@newsyouchoose]

5:45

[@Ab82903]

Yeah I don't think she is moving any packages or pretty much anything like the rest of management.

[@WordUp2That]

" Make room @ manager I got some great ideas! "

[@tracerit]

4:00 how does she live with using her phone like that. Get a new screen protector lol

[@djm02191]

Did this ups manager just call herself a UPSer, bc SHE IS NOT! She is management they are not upsers we the union workers are upser's!

[@decnijfkris3706]

that's why UPS is so good.

[@viauyeung]

Yeah, UPS is so GOO in ur neighborhood. YaYaYa

[@warwarneverchanges4937]

Terrifying intro.

[@kylegates2897]

This is probably one of the most cringeworthy videos I have ever seen. But they left out a pro tip. If you want to move up in UPS divorce your spouse and sleep your way to the top. Just ask Kathryn

[@rabbitxonxtoast]

This is sadly true.

[@Mexcali552]

Hahahahaha. Guess I'm not the only one who wanted to say this🤣🤣🤣🤣

[@russelljohnson6131]

For real? Or are you just kidding... 😂

[@aaronrodriguez1410]

@@russelljohnson6131 he's just screwing around

[@JohnSmith-rn5tb]

This occurred much when I was there in the 80s w/ young female mgrs- disgusting!!

[@BLR1GBattlemaster]

I dont get all the downvotes

[@mshara1]

Its America in 2020 and she's a single-mum Latina. Enough said.

[@thekidhartford5266]

no safety vest......

[@bonitaapplebum0088]

4:25

[@Amy-vk2ij]

why are these coming up on everyone’s recommended the algorithm is wack

[@BabyBunch]

Who the hell wears makeup to work at UPS?? 😂😂

[@bonitaapplebum0088]

Managers who dont touch boxes

[@lvgeeco]

Whoever wants to.

[@shruthis7041]

It is bothering me that such a young girl is getting her hair dyed, stop screwing with your natural hair.

[@kaylynn182]

girl that’s not the point of the video and it could wash out my hair is fine