Mock Call Center Job Interview | Fresh Graduate, Newbie

[@diaaaa407]

You are such a blessing to this world! Because of you I got hired to my first ever BPO job interview. Thanks to your advice and tips, the initial and final interview became so easy! Thanks again!

[@roxy1708]

I recently received my degree in Accounting Information System. Although I'm considering applying for CSR, I'm not currently really confident in my communication abilities. Then I came across your channel, and I just adore your voice and the knowledge you impart in your videos. I'll continue to watch your videos so that I can gain a lot of tips and knowledge, before I apply. I am your new subscriber ❤️ Have a great day, ma'am.

[@Eli-dm5nk]

hello, sheina! guess what? i got two job offers from both companies that i applied for! being a fresh shs grad and someone who have no prior work experience, i binge-watched your content two weeks ago out of fear that i might not pass the interviews and assessments. watching your videos really helped walk me through the recruitment process. my training will begin later and hopefully, it'll all work out. your channel is truly such a valuable resource for everything call center, especially for newbies like me. you are a gem! thank u sm

[@ShannenRuthPonting]

I cannot stress enough I am beyond grateful I am of you, Miss! I binge-watched your videos just last month and now I got a job offer for a position as Customer Service New Associate today!! Honestly, I did not expect to pass on every process because it is my first time applying for a job and got luckily I got hired! I have still a lot to learn too, soooo thank you so much for these videos! :'))

[@alexanderradus7755]

I just got my first job tonight. Thank you so much for your efforts! You really helped me a lot

[@Aries-2626]

"Why should we not hire you?" I think this question is the reason I didn't pass my first validation interview as I revealed weakness concerning work. I was not prepared but now I will be. Thank you so much for providing these helpful videos!!

[@johnreypines6538]

What an amazing time that you uploaded this video! I just graduated last month as a BSED English and I'm applying for a Call Center Agent here in my hometown. This is really helpful for me for I have no background knowledge in BPO Industry. Thank you! 😁

[@jessasantiago3507]

Hello, Ms. Sheina! I just wanna say thank you, I just passed my final interview because of your channel. You’re such a great help for freshies like me. Keep creating contents about call center, we love youuu! 💗

[@friedeogena7719]

Thank you for this new interview scenario miss Sheina. I'm Francine Ogena from Binangonan Rizal. Im an aspirant agent here😊

[@cheskaarellado9838]

Hi! Thank you for inspiring us ❤️ dati pinapakinggan ko lang lahat ng videos mo ngayon wala nako masyadong time dahil officially hired nako 😍 I'm already in my nesting for the second week. Thank you so much you're such a big help to everyone ❤️

[@maxineanne7159]

i learned a lot from u, i just wanna say thank you for making videos like diz. almost 1year nako sa bpo world napadaan lang ako dati sa videos mo dito and nainspire ako lots of love!❤️

[@adriancaluya5572]

you are one of the reason why I got hired in bpo! thanks for tips and tricks

[@CedrickG]

I binge watch some of your video's and try to study those and applied for myself I was too nervous because it was my first ever job experience all i have is my confidence and knowledge about and now I'm finally in training as a TSR next week,I can't thank you enough.

[@todd7967]

A version for only high school and without experience would be great

[@ria9083]

I'm looking forward for this !❤︎

[@lorengracehernandez1163]

YESSSSSS PLEASE

[@noemiberdan782]

Yes ma’am Sheina pls… especially to our SHS Learners who are planning to take Contact Center Services NCII, this will be very helpful for them. Thank you and more power

[@mimisanchez1418]

this past 2 yrs I was wathing your channel for a month to prepare myself for an interview and tips how to become a qualified and outstanding call center agent. And I have to say that I'm really thankful because of your brilliante tips now I am a Trainer of one of the top BPO Company in Davao City.

[@hatdog8560]

I got accepted on my 2nd attempt thank u po sa mga videos nyo naging mas confident ako and natuto akong dapat wag kabahan dapat parang nag k kwento ka lang hehe. It is on site and non voice thank u po ulit!!

[@applejien2112]

Grabee, talaga malaking tulong po mga videos mo sa akin. passed po ako sa Final Interview ko . Thank you talaga maam sheena. I'm so Happy. Keep on . posting helpful videos. God Bless

[@Kwestyon]

Congratulations!!

[@melquisedecolivares6432]

Omg if she not get the job with just 1 interview neither mine. You did a great job I know this is a kind of role play

[@patrelopez2506]

Hello Ate, hope you doing well :) I just got my result from my final interview last Friday and thank G! I passed all the of them.

[@rodelioramonjr]

OMG! I am a fresh graduate of education degree. And this video is perfect for me!

[@jonnapenalver9498]

planning to apply in bpo industry. hope lahat tayo makuha ung mga career na gusto natin.But really applying in bpo is so much an advantage.if you would apply to some company.medyo confident na sa pagsagot.kaya sobrang thankfull sa mga vids like this ang laking tulong satin.salamat po sa inyo😊sa mga kagaya nyo. keep it up!! magiging successful din tayong lahat💪🤚

[@markcabusao3975]

After watching for almost 2 weeks of your videos I just got hired in a call center company. I am preparing all my requirements now. And will start my training this 2nd week of August. Your videos are very helpful. Thank you.

[@necilcanedo1606]

I am waiting for my final interview at this very moment. I am binge-watching your videos to prepare myself even more. I’m so nervous😭😭

[@christophervaleroso8334]

This is not related about your videos but I just want to say that you're so beautiful and gorgeous Ms sheina. I just watch ur videos for almost 2 hours straight and i'm so thankful for your kindness for sharing us your knowledge and tips on how to pass a call center interviews. ily, i know soon i will get my job offer from a Call center.

[@teamVENJOHN]

I really appreciated your time and effort to make this video and to inspire people who wants to be a call center someday 🥰 i always admire you on how you speak english fluently and your beautiful accent .have a nice day candice ❤

[@suzettepanday9811]

ang galing pati sa acting☺️ ang talented, sana all😍

[@alliahjeabulaquinabermejo5465]

Thank you so much for doing this video! I got hired to my first ever job interview. Thank you for your tips! Hope you'll do more!

[@rhomzkietfttv5571]

The "Arayyyy" for me" is the best in your interview hahaha. Thank you so much for your videos Madam. Because of your video tutorial I got hired in Majorel Alabang last week as content moderator. I'm so excited for my first day of work. Maraming salamat po talaga.

[@alartsthetic2207]

Thank you to your channel and to you, ma'am, because of you, I was accepted by a bpo company here in the Philippines.

[@meyary6281]

I just got home from a walk-in application in CNX. I passed all my assessments and my training will start this September 12. Thanks to you I was able to push it through!

[@zahoorafridi]

Working at a call center is pretty cool once you learn how to get things done

[@Deymbro]

I'm having my final interview later (i'm a newbie), i just wanna thankyou for giving me courage and hints!! wish me luck!!

[@johnnoble3040]

Thank you so much! Dami KO natutunan Ma'am! Pasado ako😭 Monday KO Lang naisipan mag apply tapos Tuesday ako nakahanap ng company na tumanggap ng highschool grad. Mula Tuesday nanood ako sayo ma'am then now pasado na ako!!!!! Thank you!

[@johnnoble3040]

First time KO mag apply for CC work😭

[@RhenhartLosaria]

I love the effort you spent for this simulation.

[@jericrauces570]

Thank you sa mga tips ate nakapasa ako sa call center ❤️ 7months and counting nako sa company ko ngayon😍😍

[@NECROMANDRE]

I'm sorry i didnt get anything from this video, cause i got charmed by your voice. My eyes suddenly close and my ears became clear ,while your beautiful voice keep tickling insides of my ear.

[@SeminarChauffeur]

I like your response to "why should we not hire you?" I'mma note that down.

[@exxyzee3535]

I've been watched all of your videos and I passed the initial and final interview thank you so much candice♥️😭

[@allanjabinar7655]

Pinanood lang kita nung aug 1 kase may interview ako no bpo exp ngayon nag rerequirements nako THANK YOU 😭

[@beigecorp.5025]

Hello ate. I've been watching your video ever since I decided to try BPO for the second time once again, just this July 2022 last week. Today, I applied for a job and didn't expect that I will pass, specifically for something that I had a hard time with - Voice Account, Telco at Alorica. I don't have any knowledge when it comes to this one so I really provided a time just to watch your video. And guess what? The day I applied is the day I passed the application processs. Tomorrow, will be the Job Offer and it's all thanks to your guidance. I will still be watching your videos so I can pass the training no matter what. Thank you so much, ate! You're really a blessing in this community.

[@rodelioramonjr]

Ate, please create a video about making the best RESUME po. That's what I need right now.

[@richiearcipe6704]

I got hired because of this channel and I'm looking forward for my training thankyousomuch for all the tips more power to your channel and Godbless🙏🖤

[@kissoybandivas170]

I'm a highschool graduate and I'm interesting to apply as call center agent,since my pronunciation are not good and I don't have idea about bpo that's why I didn't pass the interview .then suddenly I just go KZbin and just scrolling and scrolling then I saw your video and I try to watch and I'm so happy .. and I download and I always listen I'm almost done all your blog .thank you very much for helping everyone especially the newbie and no degree .god bless hoping I'm passed in my next attempt to apply on BPO.slmat sa Tanan gwpa ng ma'am .

[@sakura.lee1234]

these will be a good help, i hope to be accepted after my interview tomorrow, wish me luck!

[@unknownbibu5253]

Thank God ya have thisss. I'm having a final interview this evening at 11:30 😭

[@romelmadriaga6431]

Omg thank u for this, I'm expecting a call from Sutherland this week. It's a big help 🙂

[@jeamaesiton]

Miss maam, i love your voice so much🥰

[@efrenayno8603]

😍😍😍❤️ newbie in Bpo industry, and a new subscriber here! Thank you for sharing us informations, techniques and all forms of ways to become an effective CSR. 😊

[@albertop.3731]

I already missed you. I love listening to you and learning from you.

[@kennario4667]

Thanks you for creating video about BPO industry its help me alot now after 1 months of applying i pass my final interview with legato.

[@dds9563]

Nice video !!! Hopefully I would not come back in this industry !!! Just real talk for me ... I salute all CC Agents GY Warriors !!!

[@leinsjagoldshop8742]

Helo mam watching your vid help me a lot. Na pass ko ang final interview dahil sa vid mo. Thanks a lot

[@Kwestyon]

Wow, congratulations!!!

[@tirodeesquina7203]

hey, lady, i love u. u r helping me a lot to get the level that i want.

[@kingmadrid5706]

Ate Sheena, this is the sign that you have to start your cooking channel. now I'm craving for pizza now.

[@fuzz2353]

Thank you for this! I want to improved my iv skills as fresh grads. I always failed in answering the "tell me about yourself".

[@honey9843]

Tomorrow i'll have my interview and i hope i'll pass it 🤞

[@jaggui2025]

Hi this is my first time to comment your video but I watch your videos so often about a call center agent. I'm from Bukidnon and I'm one of the person want to be part of BPO industry. I applied 10 times in deferent BPO industry but I was got rejected!😅 then one time I tried again just once but I rejected again and again.😅 I'm so down that time and hopeless. I told my self that call center is not for all and not for me, so it's better to stop than wasting my time. I always dreaming to become a call center agent then one time I saw you on KZbin uploaded informative and stratigic videos about BPO industry then my rejection turns into my inspiration to pursue my dream to became a call center agent someday. One last time, again! I applied just this week in BPO and I was got hired and handling Financial account and it's still unbelievable.😅😁. I'm having my training now but I'm still don't believe to admit my self that I was passed the hiring process and what's in my mind, may be na HR was mistaken my application instead to other applicant.😂 I'm still hesitate to admit that I was hired but I'm really got hired.😊 I'm sharing this you to accept my sincere thank you and to be optimistic to others who want to became a call center agent someday as well.😊 Again, thank you so much and God bless as all.😊

[@michaelmanalo3273]

will come back here after my final interview later, goodluck to me 🚶

[@jayveefurukawa6251]

its my interview today watch muna ako ditp hopefully matanggap newbie here

[@castelherrer8364]

Omegad did you ever ask yourself and to actually consider working as an artist? From top till end of this video, your acting skill is on fleek👌 your so cute to watch ♥️♥️♥️♥️

[@alyssatrinidad929]

omg! i really love your voice and accent. how i wish i have that kind of accent and voice too ❤

[@ashleyjoycecastromina3768]

More tips on the call center life please

[@KelvinShowTV]

Great video as always !!!!!!!! Greetings from Dominican Republic !!!

[@nanika_san]

Hi Ms. Sheina! Can you also please do 'Call Center Interview with Senior High School Graduate with No Job Experience'? Or maybe you already have a video about it? (I'm not sure about my grammar, correct me if I'm wrong) Thank you! ♡♡♡

[@JessicaSantos-uh2yc]

I wish I can converse as good as you 🥺

[@marianelacanolopez6190]

I love you put lyrics ❤ it helps me a lot

[@jaysonlim-it-ursaiz3104]

First. Yehay!!! I missed your vids.

[@jannelgodinezz679]

Hellooo po ate! I just discovered your videos now ate and honestly i really like your videos it's so inspiring and i adore your voice so much ate thank youuu so much po , btw i'm still a student ate and your videos po make me want to be a call center agent soon and i'm starting to study to improve my English speaking skills and i'll continue to watch your videos so i can gain a lot of tips♥️

[@marymaegimenez2315]

hi miss Candice,im a big fan of yours,will u do some videos that has no experience in bpo and a high school grad,i definitely likes your content..more power and god bless.

[@KiogGallardo]

oh jesus! love it😂

[@ernestvincentabanes4024]

Hi boss.. sana mapansin.. almost 7 months na kase akong tengga at plano kong mag work na ulit sa isang in-house bpo.. paano po sagutin ang tanong na: 1. WHAT MADE YOU DECIDE TO WORK AGAIN? 2. WHAT DID YOU DO FOR 7 MONTHS WHILE NOT WORKING? in a positive way of answering it

[@lemonade9152]

I'm a freshly graduate as well , hope I could pass interview~

[@zahoorafridi]

It's very easy just, get some confidence

[@josephinecordova8324]

Thank you so much..

[@dante946]

Hi. Kwestyon. Thank you for your blog because of it I landed a job in a call center. It was short but its enough for me to thank you for your blog. I learned a lot. keep blogging.

[@markuchiha7737]

Wells Fargo interview

[@robertbalintonjr.2228]

It's theee.... "OH JESUS" 😁😁❤️❤️

[@newmarbriones8639]

I just noticed one thing, when your answers is long the interviewer will many questions to you

[@violancdms9959]

Ma'am can you give tips how to survive mock calls 3- 4 hours? I am nervous because our trainee said during mock calls we can't ask help to anyone and we need survive alone.

[@TheGoodGuyFromSMDC]

So bad, I just found this video so late. I think, I failed my recent final interview😥😥😥

[@anitun9008]

Hello po! Just a few minutes ago, I received my job offer! Thank you so much for the videos! I really learned a lot! I do have a question. The start of the training is on August 8. Unfortunately, due to sudden family commitments, I cannot start the training on that date. How do I politely decline the job offer?

[@Kwestyon]

Congratulations! 👏 Just tell them the truth and maybe they can reschedule.

[@anitun9008]

@@Kwestyon I will make sure to do that. Thank you! ☺️ I just don't think they'll reschedule since I will not be able to commit until October. 😞 It's sad because I really wanted to take it but the person who asked a favor from me is the same person who helped me finish university. I really am grateful to you because for months I was very anxious. I didn't have the confidence in me that I could pass and reach this point but your videos were really helpful! I'll definitely continue to watch your videos and I do hope to see more videos on upselling. ☺️

[@jizzabastian6849]

Maau paning mga commentor diri lami kaau mag in English 😁 tig basa rako.

[@hninyumon9125]

Please update videos for sales staff.

[@ecsta_chic]

Hi Ms. Shiena, I been wanting to ask this I hope you don’t mind. What’s the brand and unit of the microphone you’ve been using? I saw the connectivity’s is very convenient and just what I need. correct me if I’m wrong, One cable for your laptop then other one for your earphones?

[@johnreypines6538]

The last part. 😂💅

[@dhikyafrias5879]

High school grad here..dream ko talaga magwork sa ganitong industry possible po kaya yun kahit di po ako nakapag college?😢

[@o0omheano0o]

Hi, Kwestyon! I wish you could do a mock call video where the client is asking for a refund claiming that you are a scam. The order was already processed and can no longer be refunded. Please. 🙏

[@o0omheano0o]

For instance, you are a 3rd party provider and the client was not aware that you are a 3rd party provider and they could technically purchase the product directly from the primary provider. The client threatens to report you to the ombudsman or fair trading.

[@DienCarloAltaya]

Hi Ms. I just would like to ask. I rendered 30 working days prior to exiting the company. But the OM tagged me as Non-Rehire-able. Is it disputable?

[@JunSarapPH]

The last part 😆

[@jill6563]

Normal po ba ganan ka haba ang interview? I really didn't expect that. but it is informative thank you po!!

[@Kwestyon]

Depende sa interviewer at system ng company. Final interview is usually long though.

[@LifebyJie]

I hope meron din for HS GRAD

[@IGSB0808]

I'm currently watching your latest videos now, the last time i saw your videos about call center topics but old videos and theb i subscribe and look for lates videos. I am motivated too, Im learning and practicing my English speaking now because I have plans to apply in a BPO companies, but I want to try to get hired on my first try applying in a BPO thats why Im learning and doing some notes to check on and practice on. Is my composition good, bad or need more improvement? Let.me know here please so that I can practice more. Thank you Maam ☺️😍

[@markuchiha7737]

Hope you can share an interview with a tenured din

[@altiernation5057]

Is it ok to make small hand gestures while talking?

[@debbieobenza6844]

Hi Miss Lods (idol). I really admire you a lot since I first saw a video of you giving tips on how to pass a job interview in BPO. You are a great help to many and I am one of those CCA aspirants. Sad to say, I somehow struggle about my communicating skills due to a bad life experience that happened to me recently in 2019 which caused me social anxiety and low self-esteem. Well, I guess I spent enough time fighting my depression and now I wanna get back on the track with the help of these useful vids on yt. I hope God will guide me throughout the way. I would like to ask if you know some good books to read that you can recommend in order for someone like me to somehow enhance my speaking skills and gain back my confidence. Forgive my english! Would love to read a response. Thank you po.

[@mrchristian8782]

Hello ma'am Kwestyon! by God's grace naipasa kopo yung tests and initial interview sa BPO company na inapplyan ko which Task Us company, and then this coming Monday magkakaroon po ako ng final interview at yung account po na ibinigay sa akin ay Financial Account, gusto ko lang po sana itanong kung ano po yung mga possible questions and then meron po kayong mock call din po doon? Thank you, hoping po sa reply :) God bless!

[@pabloz1994]

Excellent video. I'm going to start in call center soon and one of the things that I think I have to improve is when the customer tell you their phone number or number account. I don't mean to listening part of numbers, I talking about the ability to write the numbers while the customers tell the numbers. Can you make a video about that? Or give some tips for newbies.

[@standfastmiracle1844]

WOW

[@arvinsenglishph2293]

I miss Candice so much

[@lacey8177]

Hi. I'm currently a student and planning to apply for a bpo job. I've submitted my application and waiting for my initial interview. During interview, Is it advisable to say that I'm currently enrolled and planning to be a working student? I will not mention that at all?

[@hennesyocampo4217]

I passed the initial, nailed the harver in alorica but failed in final 🥺. Can you please help me? Im newbie and have no experience in bpo