HEALTHCARE Account Mock Call & Tips for Call Center Newbies

[@Kwestyon]

A more challenging healthcare mock call: kzbin.info/www/bejne/a3Tci3h6oNiEZqc

[@fortunar23]

..?.....?....?.?........ 😊😊😅😅😅😊😊😊😊😅😅😅😊😅😊😅😊😅😊😊😅

[@camilleanncucal6388]

"The harder it is, the more you're gonna learn the better experience you're gonna get." I LOVE THIS!❤

[@renatonazarenoiii8248]

ang lupet m naman idol parang native speaker k n

[@rainermacusi9017]

A wisdom from a very blessed person Candice!

[@BlaccJacc01]

I love you too.

[@mykeswaggins9330]

thats what she said

[@elinethgastardo5812]

Im a newbie here & been hired under health care. It helps me a lot to have an ideas 🥰 thank you

[@Almera_]

Words cannot express how grateful i am to have you as our guidance for this industry. I just passed the online assessment, final interview and validation account. I still can't believe that i did it well even tho im nervous and not so fluent in English but because of your videos I've learned to trust myself. Thank you so much sheina! You deserve all the good things. To all applicants just don't give up to reach your dreams, i know it's not just easy but if you will just practice on improving yourself and consistent on it then everything will follows.

[@JayPhoenix92]

I love your videos . I’m Mexican-American . I work for a DME provider . We have a big team working from the Phillipines and they are the nicest most professional team I worked with . Love how you explain and are honest on what to expect. Irritated patient / customers will be intimidating at first but with practice we can turn that angry client to a happy one without having to connect them to a manager . Unfortunately, something that some don’t discuss that happens is , sadly, some Americans are racist . They will say rude remarks saying “ I want an American not you “ or “ I can’t understand you . Speak clearer “. Please don’t let these nasty comments get to you. Unfortunately, America is divided . However, I help my team. When I find out the person in my line was rude to someone in the Philippines ,I make it clear that we don’t tolerate anyone to belittle our staff based on color/gender/ethnicity. We pride in having a professional team working from the Phillipines to help our customers even though they are not Americans. Filipinos are so hard working and I respect all the effort they put in to work for American companies . Please know we do appreciate your help ❤️❤️❤️❤️

[@myspanishdiary]

UH-MAZIN'!!!

[@bernalizabarnido3547]

😍🥰

[@kenshinhimura4604]

Filipinos will love u for that comment

[@BlaccJacc01]

Filipinos are very appreciative and i really appreciate you saying that. Thank you.

[@eliezermexicanimation]

I have a interview but I think that I am not ready to get involved agressive clients even if the call are supposed to be make appointments

[@yourstruly.ilawngtahanan]

11:58 who's still watching this video this May 18th 2024? I came across here because the account that I will be handling will be healthcare account under medical supplies category.. thanks for this video.. a very big help.

[@Kim-mh2ke]

Same here I'll be having my training this coming Oct. 13. And I don't have any idea about health care account. So here I am watching her videos. Thank you so much for this video Sheena! I've learned a lot. And I love your speaking voice.

[@johnlevi9666]

Same here healthcare account under medical services and prescriptions

[@arissinaluhan3381]

Fantastic It's goosebumps whenever candice opens her mouth to cater the customer, It' displays her natural approach to take call way back her calls.

[@dyeninalibut3025]

I love how you make calls, your accent, clarity, tone are exemplary!

[@juliematias924]

"The harder it is, the more you're gonna learn the better experience you're gonna get." don't shy away this challenge. i do love this line ...i love watching ur videos honestly i learned a lot as newbie in retail n now in a health account :*

[@ReishaHeartilly]

❤

[@lovelee025]

I'm with health care account for 5 years,I swear this video is really a big help! I love your videos.

[@abish6]

I started working at healthcare services and this is my first bilingual job and omg this is the best desicion I could ever take, your videos were so helpful to me and I am pretty sure they will also be for new workers in this industry. who hasn't worked at a call center? I think you should have more suscribers because what you do is priceless, you dont know how many people you are helping with this. Greetings.

[@corazonesoterico]

Why are these jobs bilingual ? I was contacted by a insurance call center in a Spanish speaking country yet they conducted the interview in English

[@love080805]

…1 week in the call center …I’m struggling a lot 🥴 best decision I have made for my…

[@sophiabicolana28]

She's so amazing

[@jheckmarte4348]

mhrp b?

[@annalynepadrid6929]

I passed my final interview!!! I can't thank you enough, you really are a great help:D

[@rainfain7795]

I've been watching you since my initial interview, you really helped me!!! I just got a call awhile ago about my job offer, I'm on a healthcare account and I was actually expecting that this will be hard. This is my first job so I'm quite frightened to what could happen to me, if I'll be able to survive lol. But I'll keep watching your vids, not only you're helping us but your voice, your accent, are just so angelic. You could put me on sleep by just talking hahahaha Anyway, more healthcare account tips videos to come!!! We love you!!!

[@aldinotaku]

Hi. How is it working in a healthcare account so far?

[@maryr7571]

you are an ANGEL for doing these kinds of videos for aspiring BPO professionals. Thank you!!!

[@SamSon-co8mr]

Since from the beginning, I watched your videos when I don't have any experience in bpo. From Retail account to travel and booking. I'll be having my training soon for healthcare account. Thanks for all the tips and advices. You're the best!

[@elcontenidoVS]

You do not even imagine the favor you're doing to the call center industry. Thanks a lot.

[@melissarodriguez4683]

Hello i just want to say thank you i already got the job, i pass the nesting process, your videos are pretty helpful for us !THANK YOU SO MUCH!

[@TheAspiringCentenarian]

This really helps a lot! I was a non-practicing RN who got diverted mainly to financial CSR for almost a decade. I was only able to work in the local clinical setting just for 6 months last year, and now I'm joining an inhouse US healthcare account. It totally is a different kind of mountain to trek, but the info you gave serves as a great guide or overview. You are the best Pinoy call center vlogger, I have to say. More power to you!

[@maricelpielago7880]

I totally agree❤

[@oleajueper5951]

Pls upload more about healthcare I just got hired recently in a healthcare account thank you appreciate all your efforts 🥰

[@kimwellilagan]

I just got my first bpo job yesterday. During my application I always watch your video so I can get tips from Initial interview to final interview specially the mock calls. And I just got the job for Healthcare account. This video helps me to understand what I'm about to face before I even start training. Thank you

[@keisharesma1792]

Thanks for the additional tips. Im currently on my training on healthcare account under member services. We do have lessons but its really nice to have a general knowledge about healthcare. Thank you!!

[@claravelasquez2187]

Where can I apply if I want to be in a healthcare account?

[@jrnp2498]

Thank you so much, Sheina! I passed my final interview and mock call for the healthcare account. I would definitely binge watch your videos for my upcoming training and will never skip ads. Love lots! 💖

[@jeantv5129]

What are the possible interview questions when you are assigned in healthcare account.?

[@allanbalbin981]

@@jeantv5129 same here final interview na ko HEALTHCARE account sa concentrix diko alam gagawin ko

[@rhomzkietfttv5571]

@@allanbalbin981 Kumusta ang work mo sa CNX?

[@peachypink5576]

I'm really having a hard time om my training for a healthcare account and this video really helps me a lot to understand what really happens during calls. Thank you, Kwestyon!❤

[@2tgstjb585]

Thank you so much to this! I just got my J.O last week and I will start my training next week. Healthcare account has assigned to me and I really do want to learn about this. Thanks for sharing informations. God bless!

[@taylorharithvlogs5405]

our previous account has been dissolved and we are about to be reprofiled for an healthcare account (facilities and professionals) We will be starting our training next week! and I am so excited with it! Actually this is my first healthcare account and hopes this is just simply as my previous account which was the order status department 🙏🥰 I just wanna thank this lady for helping me a lot with my first ever account in the BPO industry! Your videos really helpful for a first timer like me🙂 Time flies so fast! in just one snap, I didn't even noticed that I have already get through it!🥳 And here I am again watching your vlogs for another account to be handled by me soonest!🥰

[@johnalo-sweeney8031]

. you are right on the money.from somebody like me who has 25 years on medical and dental field.thank you so much

[@aubreysanchez6547]

Thanks for all the advice you are giving to your viewers, i am so glad that i run into your KZbin channel while searching for a interview videos about call center your voice is so angelic sometimes i do watch some of your videos before i sleep it might help me improve my english skills and your voice sounds like an asmr as well thats why i do watch your vids before i sleep❤️

[@Aries-2626]

I've been watching your videos in 2x speed and you sound so much intimidating 😭😭 Thank you for sharing informations for free! I appreciate it. You're also really pretty!!

[@ayeaye-pn9tf]

Hi! I was re-profiled to a healthcare account and I don’t have any experience yet. I’m going to have another assessment later today I hope I pass this time. I still have a lot to learn about the bpo industry and I’m glad I get to stumble upon your channel. Just this single video helped me learn a lot and I’m planning to watch everything!

[@edcelfaigmani4962]

How was bpo you work with?

[@danmillenas1347]

one of the most challenging account, been working on this field for nearly 3 years, i find it very interesting and educational,

[@roseann7034]

Today is the beginning of our PST training. Thank you for this

[@JustJess617]

This is fantastic! I'm from Colombia and recently I got hired in a healthcare account , so please teach us more about it, I would appreciate that, thanks!

[@james2356]

Hi , I'm Colombian too , en qué empresa trabajas ? Yo voy a viajar y quiero trabajar . It'll be my first bilingual job too .

[@lala-no6hn]

Hola paisana 😀 como te ha ido? Quisiera trabajar en un cc de salud pero no sé si es más duro q uno de uno de servicio al cliente comercial. De solo pensar que me van a gritar más en salud, me hace querer no intentarlo 🤣

[@JustJess617]

@@james2356 Trabajo por medio de Atlantic international BPO, si deseas te puedo recomendar😊

[@JustJess617]

@@lala-no6hn Paisano, creo que encontrarás personas muy amables y otras no tanto, pero si amas el customer service te va a encantar!

[@lala-no6hn]

@@JustJess617 lol ay discúlpame paisano. Déjame yo busco más info sobre salud a ver si me le mido. Si si, te escribo por acá pero aprovecho pa preguntarte horarios, si es en casa o no y pago. Pues mira que si me gusta ayudar a las personas y por eso pensé en salud pero creo que la gente estará cargada emocionalmente ...y es comprensible porque están enfermos o sus familiares...tons algo me dice que me van a gritar mucho 😔 y como soy amable tons 💔 el doble.

[@AshNonokPlays]

I've work at a Member Engagement Specialist but outbound. We are the ones that set clinical appointments for members to make it faster and make sure that the psychiatrist their having an appointment with is an affiliate with our insurance.

[@lexismagallanes619]

This was really helpful! Passed initial, assessment and final interview with all the information provided here. Understood the basics and was guided with this. Thanks a lot!

[@Kwestyon]

Congratulations!

[@lexismagallanes619]

@@Kwestyon Thank you for inspiring us! God bless and more power!

[@andrewgulla9865]

I really love the way you explained everything and possible scenarious that will encounter on the nesting. Thank you next week will be my start on this healthcare account training.

[@charmm2320]

I had been out of bpo for 6yrs and now I'm back. From 2yrs exp of customer service now I'm hired for a Healthcare account. My training will start on monday and I'm quite clueless. I'm glad to see this video of yours. Now I have a glimpse of HC account. Hope I pass the training.

[@M_C_G_I]

hows your healthcare acct. expi? update pls.

[@iamcolian]

Omg. This is so relatable and all these are true most especially when providing accurate information and HIPAA. I work with one of the most well known insurance company in the US. I am speaking with providers. Thank you for coming up with this video.🙂

[@jokerseal4]

My training started on Monday, I'll be working with providers as well and I have no cc experience! Any advice?

[@itsmedion_129]

Accuracy and HIPAA 👌🏼

[@akosikriziapaula]

What's HIPAA?

[@amysantos7691]

hi. is it bcbs ? providers ?

[@dennisramos4915]

your videos are such confidence booster especially to newbies like us. your. vids are worth it to watch thank you!

[@brancynthlirazan]

Hello there! I just wanted to thank you for all the tips you are sharing in this platform. I made it! Love lots! Stay safe and God bless you and your family always.

[@marysese2528]

Your videos helped me a lot to get in here. Today is my 2nd day of training. And I hope we will pass this upcoming mock call!

[@elpediojr.muanag6685]

What company you are working ?

[@marysese2528]

@@elpediojr.muanag6685 TP!

[@maryangelicaperfecio4362]

I'm having my interview tonight with the healthcare account, so I'm watching this right now. I hope I get in!

[@paulandreypasatiempo6539]

I just got this Job Offer with this Account yesterday. Thank you for this video.

[@Beansprout.2131]

Im so glad I found your channel. I love how you explained every detail. Your voice is beautiful. I can listen to you all day.

[@azmyellaamadore3983]

I'm currently waiting for my final interview and your videos are sooo helpful💗

[@ricardobardales8137]

It might be my first time to work asn agent and I bumped into your videos and are absolutely outstanding and helpeful. I have an interview tomorrow and I wish I could take part of the company.

[@alyssabacatano]

Ateeeeeeee, you're so beautiful especially when you have no makeup at all. Your voice is soothing and relaxing to listen to. You explained better and detailed. Thank you so much for this, it's a bigggg help especially when I'll be starting to have my training next Monday. Please pray for me to pass it. Good luck also to those trainees out there.☝️😭

[@alexisaleisterreyesrazon6441]

Thankyou so much for this it will help me a lot , I was assigned to a healthcare account in Concentrix and my training will be started on the next 2 weeks. I admit that I'm quite nervous because I'm a newbie but I will practice these scenarios everyday until I make it :)

[@jennylynycong7770]

How is it?

[@MariaLuzetaVlog]

Update please 🙂

[@riclovenvisitacion9237]

Hi Shiena! I'm really thankful that I found this video. it was my communications training 2 weeks ago and I'm anxious for days knowing this is my first time working in a call center. Two days before my training this video was uploaded and it really helped me a lot, next week is our nesting period. The anxiety is still there if I can pass or not, hoping I can pass this.

[@zayrabuentempo7339]

what company?

[@zayrabuentempo7339]

@J DUBLE okay I will send now

[@zayrabuentempo7339]

@J DUBLE check mo sa message request mo nag pm ako

[@zayrabuentempo7339]

Zayra Brezuela

[@riclovenvisitacion9237]

@J DUBLE I'm in a 3rd week of production now hehe

[@doctorstranger4178]

Ahmm... Update.. THANKS TO YOU OF COURSE 💖 I got hired last month under health care account but the training started the week before last. And where currently practicing for PROVIDER VERIFICATION and the first example you had. I wish you make a mock call FLOW for health care acc. Providing DOS and donts to not violate HIPPA AS WELL

[@nftkaizhie5180]

I got in under the healthcare account, and my training is very near. I've watched this video a couple of times and the knowledge that you shared have retained in me. Thank you so much for sharing your brain to us, newbies and other classes. You deserve more of subscribers! Take care always and may you enlighten more people.

[@Kwestyon]

Thank you. That means a lot!

[@user-bo1fs2hf7d]

Hello ma'am! I just discovered your channel and just subscribed. I passed my final interview for call center agent and I can't wait to start my training. Your videos is very helpful and thoughtful thankyou for sharing! ❤️

[@sarahmaeletrero2738]

I've handled member and now I'm in Provider E&I and this is accurate members applying so many dramas rather than providers -_-

[@AndresLopez-yu1jh]

Wow I need more from you and ur videos . Awesome. Havw been a GREAT HELP. BLESSINGS FROM CALI COLOMBIA CONGRATS🥳👌💪👍‼️

[@justinezacarias4864]

I just have the mock call virtual interview right now, I think that I didn't passed the mock exam because I didn't get the name of the client/patient,date of birth. I'm a fresh graduate without any background knowledge in BPO industry, well I learned today and that is what I need, so that I can be better for next interview 😁 thanks for this tips Ma'am!

[@edwinrivera1815]

I'm improving a lot with your videos believe me I everyday whatch one and I shadow them it's very useful for me your channel aside that I'm learning new things with each video. Thanks.

[@charee4935]

Her voice❤❤❤❤ it’s like im watching the good doctor🙂☺️

[@floridalenonato6996]

Thank you Candice! this videos helping me so much🤍 Tommorow is my 3rd week of PST training in healthcare account, and we have a live calls with our clients . HOPEFULLY i can pass 😊 wish me luck 🙏😊 HAVE A GREAT DAY AHEAD!

[@theyhule_0832]

Hi Healthcare account din po ako lastweek of november training kopo , mahirrap po ba ang healthcare account

[@Avie685]

Hi! I am assigned in a healthcare account and I'm really clueless😥 It makes me nervous since everything is new to me. I'm really thankful for this video, it is very helpful and it gives me a heads up😊

[@cherryroseespina4218]

My friend suggested that I watch your videos to have some idea for I will start my work on monday with a healthcare account and yes this is a highly suggested vid, you're a very good teacher. Thank you for the ideas.

[@TheVikramJoshi]

I do manage IT OMNI solutions for UHC but was unaware about the business side, your videos are helping me understand better the "why" part of my work.

[@binneulbin]

TYSM i just entered a job and your channel came in handy, your videos are sooo easy to learn from

[@jasminnwoods90babe]

I just passed the interview and getting pre employment paperwork and requirements out the way. Just awaiting to start training and pray I make it through! If this job is meant for me I will !and I do believe this id

[@jasminnwoods90babe]

*is

[@kristelleannegarbanzos7171]

Tried applying in the call center industry for the first time and it was a success. I made it! All thanks to you po 💓

[@FedericoMortera]

This is very helpful.. I worked as medical health insurance claim processor, but I will be working soon as CSR voice for health care account. Truly indeed, there are LOTS of terminologies on this account..it really take time to familiarize them.

[@robertpineda9063]

The best mock call I've seen so far. Great job!

[@jaynathonyylagan234]

Glory to God and thank you Kwestyon dahil sa mga vlogs mo po natuto ako ng libre :) Start na ako ng sept 28 :)

[@ezelmaeolores6093]

Hi po..Ive been watching your channel for the past week getting ideas how to answer call center interviews..and..I got in! Thank you so much!!

[@marymarangelajalandoni7103]

Yah i work in a The Same LOB, and i like this knowledge and innovation to provide with New pips to A BPO

[@MariaLuzetaVlog]

Tips please same account

[@diencarloaltaya620]

8 months in a Healthcare Acct. thanks to your vids💖

[@MariaLuzetaVlog]

Any tips

[@jaysonlim-it-ursaiz3104]

Your voice is soothing. Its making me feel relaxed. Thanks for the effort in making these videos

[@divinegracelabrador7583]

Can't wait for the part 2 of this content. Thank you do much for this tips. May God bless you! 😊

[@collinshera9670]

First of all, I just really want to say thank you for the guidance and insights that you provide when I'm still practicing for my initial and final interview and specially for the versant🥺 and right now I'm very happy that i got hired in the bpo company and right now I'm currently under training in an account of HC, and yeah I'm here again trying to gain more information and guidelines. Once again thank you very much ate kwestyon

[@mdl4274]

I love your videos. I am binge watching so that I won't be clueless whenever I go to my training.

[@arnoldcoquia1902]

thank you so much this is very helpful . I'm actually trying to apply to an health care account and im checking for tips and a little knowledge this actually helped me a lot. God bless

[@franchesca1317]

I'll start nesting next week in a health care account and I found this video just now😭 is ok though, with this I'm able to see how much I had leaned so far🎉

[@johnrafaeltolentino7995]

Hi! Thank you for this helpful video espcially to us newbies in healthcare account. As of the moment I'm waiting for a call for my final interview under a healthcare account! I'll return once I get the JO

[@johnrafaeltolentino7995]

OMG! THANKS FOR THE LIKE

[@ceejrpm1798]

I'm a Legato employee I was hired last march 2021 it's my one year working here I've been watching all your videos even before I applied as an agent.

[@colinnerivas9573]

hello po, any tips sa hiring process ni legato especially assessment and final interview? thank you!

[@felyortega01]

I'm here for your videos 'cause i got hired from a bpo under health care account. It's my first time in bpo and i have no idea at all. Thankyousomuch💚

[@charlieandreese4046]

I love your voice, sounds natural and easy to understand as well. I'm planning to apply to a healthcare account for a couple of months now. However, I'm not yet sure If I could be able to handle it, as I don't consider myself as a tenured agent in BPO. I've been an agent for a local account for 4 years and I desire to step up my game. Hopefully, I can decide on which account to choose with the help of your videos.

[@jelyndrew]

Galing mo Ma'am plus your accent ♥️ Hopefully I'll pass my Health care interview ❤

[@edmarcachuela4600]

Thanks for the advice, Ms. Sheina 💖. Today I have my training for the healthcare account, which would be my second BPO account. You have taught me a lot. New subs here as well. GOD bless you more po! 🙏😇

[@Kwestyon]

Thank you and congratulations!

[@aldinotaku]

Hi. How was training? Are you in prod now?

[@merryllfabula6212]

Newbie here and I learn a lot from your videos.God bless

[@albertbulilan7263]

Great! This is what I am looking for Candice😭 Thank you for this ♥️ Keep it up! Keep safe and God Bless 🥰

[@jadeyyymacarat2252]

your videos are really helpful, I'm currently training for health care accnt.

[@maecaremagadia450]

Thank you po ng madami I passed my interview with the help of your videos. On monday I will be working on prod na huehue 🥺 thank you sooo much po

[@aaae.yoonchoi]

It is true that handling Providers is more advisable for me, because you are handling professionals and not much emotionally attached.

[@jahanzeilabregana7792]

Thank you so much Ms. Sheina for all your tips .. I just hired on a BPO Company and my account is health care .. hope I can pass my training 🥺 Your videos really help me a lot from initial, assessment and final interview ❤️❤️😘 Salamat kaayo God Bless you more 🙏🙏🙏🙏

[@darlenebulibuli5284]

Hello is it EXL company?

[@jahanzeilabregana7792]

No .. it's TP

[@janemarypepito4884]

@@jahanzeilabregana7792 ilang months po ang training niyo?

[@girllatorrefiel5768]

Got your notif while im taking my healthcare acc training. Hehe

[@Glen2Angel]

I just finished final interview today for health care account, I dunno how I stumbled in this video but I really find it helpful. I hope I passed the interview.

[@hannahchavez3283]

Glad that I saw this video a week before my training 🙏

[@leclytv1029]

How was your training? Any tips about it, newbie here 🥺

[@MeleaGatinao]

I will rate your communication skills 11/10 hehe. Thank you miss candice this is a good video

[@trinabares8767]

You are good. And you do have a soothing voice. I bet you can sing as well. ❤

[@Butcher.Jessiber]

I believed that a certain not to late for me to learn english language and this is my 4 weeks studying how to speak english and ur videos is my one most I watch and I learn a lot from u..

[@mikemagic8489]

Interestingly, your videos are ALL worthy to binge watch. So informative and accurate! I love you already. New subscriber here! Please keep it up. You truly helped a lot with your platform. God bless you..🙏🏻🙏🏻🙏🏻

[@ronalyndelpilar3935]

Thanks for that ideas in healthcare account. This was very helpful specially for those had no experience in that account, like me. Thanks! 😘

[@martintolentino4300]

Im working for all that you role played the equipment ,medications,insurance ,provider,authorizations ,member and alottt im cryiiiing because im just a traineeee

[@arlenecarullo1720]

Thanks you Ms. Sheena lagi po kita pinapanood.training na po ako this week hope to pass it.😊 Godbless po always more vids to come po it is very helpful to us newbies

[@treviesensei]

Thank you so much po talaga. Marami akong napanood na mga videos mula pag a apply pero sa mga videos mo po talaga ako nag focus. Naipasa ko yung pag a apply. Nesting na po ako. 🙂💙💙

[@Kwestyon]

Deserve mo yan. Congratulations!

[@allysagarcia4417]

this is very helpful 💛 Tomorrow will be my final interview ☺️

[@PixelMotionScape]

I love how she speaks.

[@ellapajudpod4155]

HI ATE! Because of your videos, nakapasa po ako sa concentrix and training ko na po tomorrow. Sana po makagawa kayo ng videos regarding sales call or how to sell a product and close a deal. Super need ko po ng tips nyo, sana po ma notice nyo ateeeeee, thankyou so much poooo🤗🥰

[@gracey_bun]

Do you still work there po? Kamusta na?