How to Pass an Initial Call Center Interview, Questions, Sample Answers

[@EdzielAragon]

If ur here it means today is ur interview hahaha

[@ClydeAlde-zy3js]

yes hahahahha

[@iforgotmypassword8441]

Litteraly in 2 hours

[@jermainelalio-vv5sx]

Correct HAHAH

[@iforgotmypassword8441]

I failed

[@jlougines9643]

HAHAHAHA

[@Almera_]

Words cannot express how grateful i am to have you as our guidance for this industry. I just passed the online assessment, final interview and validation account. I still can't believe that i did it well even tho im nervous and not so fluent in English but because of your videos I've learned to trust myself. Thank you so much sheina! You deserve all the good things. To all applicants just don't give up to reach your dreams, i know it's not just easy but if you will just practice on improving yourself and consistent on it then everything will follows.

[@Kwestyon]

Congratulations! You deserve it for your courage.

[@sagayajamesluigi2700]

Hi Sheena! I just want to express my gratitude to you. You've been such a good help to me. A month ago, I binge-watched your videos, wrote down notes, and guess what? A week later, I got hired for my very first BPO experience. And now, I've been training for like 4 days now. I know there is a lot to work on, especially with my communication skills, but I can definitely polish them with training. Again, thank you so much. 🧡 . Continue creating content that will surely inspire aspirants.

[@Kwestyon]

Congratulations!!

[@braulioednacotjr.4407]

Hi, I was hired today and I will be handling a telco account. Your videos of tips on how to ace a call center interview helped me a lot. Thanks a lot!

[@ZackSnaider777]

Thank you so much for all the videos and tips, because of you I'm working since February in a company as Agent like ATC and i remember when i found your channel it was on December i was checking every video and taking notes of all the information that you have and I'm so happy to go back to this channel and see how long i have been learning with you I'm from El Salvador thank you so very much again ❤

[@Kwestyon]

It honestly warms my heart to see comments like this. Thank you and congratulations!

[@bebengsuay8937]

hi ma'am good afternoon, do you have to be fluent in english what if english is not fluent..will you fail the interview..

[@Mati-d3p]

6:17 OMG same!! memorization also helped me a lot during my thesis defense lol. that's why i disagree with those saying that memorization isn't helpful at all. memorization is still effective as long as you understand the information you're trying to memorize

[@NoryabLeuname]

I'm 18 years old and a fresh Graduate. Its my first final interview tomorrow, I hope this works hahaha

[@Sallyskin]

How did it go.... I’m turning 19 soon waiting for my ID to apply for the call center job

[@meetpatadia6771]

Same man

[@annsheree13hendrickson76]

I hope you got accepted!

[@hafzasarfraz]

Same

[@NoryabLeuname]

@@Sallyskin im already 4 months in hahaha

[@pp-gr3ns]

Hello sheena, thanks alot for all you do. I have been following your channel for a while now, and I have also taking some courses in customer service Representative. But to get job from this part of the world is very difficult. Am from Nigeria. Pls I really appreciate if I can get any assistance from you to get any customer support jobs,

[@Kwestyon]

Hello, sorry, I don't really have connections to recruiters. I'm curious, why is it difficult to get a job In Nigeria? Have you tried applying in call centers there?

[@pluggy86]

As someone on the other end of the phone, I really appreciate what a great job the overseas call center agents do, at least 9 times out of 10. Must be such a challenging job. Makes me feel so lucky to be born in the US speaking English, even though our country is far from perfect. Must take such patience and dedication to hear us whine about all our first world problems.

[@emiliacordova3408]

YOU ARE THE ONLY KZbinR THATS NOT FUCKING IRRITATING WHEN TALKING ABOUT INTERVIEWS, ALL THE OTHERS MAKE ME WANT TO RIP MY EYES OUT.

[@mtaylor7307]

That family convenience store needs to be on the resume using a job title that tracts with the role you are applying for with the new company. Customer service always has a production element whether face-to-face retail or in call center environment. This is an excellent opportunity to highlight your relevant transferable job skills. Great video!

[@sabarather5240]

I wanted to take a moment to express my heartfelt gratitude and appreciation for the incredible effort you've put into creating such helpful and insightful videos. Your dedication to sharing valuable knowledge has made a meaningful impact on me and countless others. Your videos have been a guiding light, offering clarity and understanding on various subjects. Thank you for your hard work, passion, and commitment to making a positive difference in our lives through your content.

[@Kwestyon]

My pleasure! And I appreciate your support. :)

[@ScarletPomshi]

Thank you for this long and knowledgeable video. I am also one of the people who wants to be part of a call center agent. But it was so hard for me. So, this one video of yours helps me think and practice more so I can pass my BPO job.

[@JohnlloydDarroca]

I remember the day na lagi akong nanunuod ng videos mo iniscreenshot lahat ng possible questions and now I am proud to say call center nako because of you almost 5 months already thankyou you help me boost my confidence

[@Kwestyon]

Congratulations! 🎉🎉🎉

[@meowmagical]

I'm an introvert, and interviews are nerve-wracking for me. So, I also memorize possible answers and questions. 😂

[@spartanBC480]

For me,u don't need to memories of all those answers also as long as u get some idea hihi,so be u yourself base on ur past experience and yeah u can take some keywords to trow ur main answers as well

[@GEORGIEESPRAGERA]

very nice video

[@princefx5699]

I still remember watching your videos about job interview piniplay ko yung video sa asking question part at pinupause ko sa answering part na kunwari ako ang applicant at sya yung HR habang naka pause yung video habang kunwari nakikipag eye to eye contact sa kanya parang intimidating yung aura nyu ma'am 😂. Pero in fairness na sanay na ako sa ganito at hindi na nakakaramdam ng kaba kung yung HR medyo intimidating ang dating

[@Kwestyon]

Hahaha I'm sute that's also how I would practice kung sakaling may interview ako.

[@prettyqueen0905]

I appreciate it, Miss Sheina, I've been training my ears with your Videos, I hope to work in a BPO as soon as possible to improve my skills. You are great,🥰 greetings from Colombia🤗

[@veryjomili]

Hi Ma'am! I want to know more about the Logistic Account in BPO, like how does it work and is it the same with the Retail Account or is it way more complicated than others? Thank you! ☺️

[@indayJanahTV]

Hello ma'am I am listening to your call center interview samples for me to be able to gain answers for my interview soon🙏🙏

[@GanHue]

i am 21 yrs old, no exp and up for an interview tomorrow 😁 fail or not, I'm going to give it a go!

[@urskareenm.arquero664]

How's your job interview po?

[@JuanDelacruz-h6w]

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[@samuelbandolajr7594]

It doesn't matter whether it's a long video as long as its informative and well explained just like yours 👍 Now I know why I liked to watch your videos 😁 because we had "something in common" 😂😂 and tbh I'm doing that technic even in my school days, I do it "verbatim" 🤫 It really works wonder when you have ready answer to a certain questions. One thing I can add is "I'm having fun" using idiomatic expressions to those ready answers. Tsm😘

[@dendignos]

8:18 Yes! I finally hear this point, im not qualified to the two BPO companies I currently applied because I told the that "I wanted to pursue studying." Now that I know my mistake, I'll ace this third and last interview.

[@markalfredjavier]

I Really Admire you Ms.Sheina . As an introvert too I'm always having a hard time when i was on my Final interview. But i know someday i will get the JO that i dream of.

[@maxx3095]

Hi, miss this is a BIG HELP to me as first timer, I will use your tips tomorrow hope i can ace it!! ty!! ill be back if i passed love uu

[@emmanuelcae]

Thanks so much i just got my job offer today.😭 Your such an angel😭

[@rubyannlunas7825]

Could you kindly give a sample answer on the reasons behind a departure from a previous organization, considering an extensive tenure of over a decade?

[@cfojayceehermocilla9692]

not me watching this while on queue for the interview lol 😅

[@machiqt7377]

I used to watch your videos way back when I was working in one of the Call centers in Pampanga to improve the way i communicate, and now As someone who has been out of works for almost 3years now because of the pandemic I am now rewatching all your videos to regain skills I unknowingly unlearned and confidence I loss. Hope i could still go back in track.😅

[@dejitaruato6970]

I can relate to this.. I list all my answer and every possible question the interviewer ask based on my aswers :D

[@nickajaneramos5564]

Thankyou for sharing your all video, I am hired just a while ago ❤ You've been such a good help to me, You're so inspiring.

[@alittlebitofpeace]

I applied at JPMC - Cebu and got rejected too 😅 Laban lang

[@rachelanne582]

me and my friend feel so attacked about #7. we are fresh SHS graduate and we wanna work for only more or least 2 months (before we take our college journey) 😭😔

[@seraphicchic8829]

Can you make a video on how to become and how did you become fluent in English po? 🙏

[@PoS1Ricooo]

Omg I'm nervous because I'm not good at English and the English I'm speaking is wrong so I don't know how to pass my interview😭

[@HoneyVargas-lb4mk]

Thank you Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippines Call Center Institute - Makati Batch 17 Trainer Wilson Ortiz I really appreciate your call center related videos for us. They are extremely helpful. We sincerely appreciate your time and advice in creating these videos. Keep it up!

[@pearlkimchi498]

Hello, do you have videos here for QA interviews? Like sample Q.A like this? Thank you!

[@JustTin2024]

Omggg. Filipino Ka po? First time Ko mapanuod ang video Mo po akala Ko foreigner Ka po😅 Grabe ang galing niyo po magsalita. Galing ng accent mamashhhh😊

[@JinethVerzosa]

I like your video. I really want to apply as call center agent but dont have enough courage to do so 😥

[@imperez669]

I agree, Candace. Plus,, its not just the idea of memorizing an answer to a question but, how u present them to the interviewer. Since, English is not our native language,,its important to practice a lot before we face the music. Remember that communication skill is vital if u want to make it in the BPO. I've been in this industry for almost 4 years but i still look for ways to improve my comm.,skills..😁

[@imperez669]

Candace aka Sheena I've been following u & viewing all your videos for a while now,, but i still cant remember ur real name,,! UNTIL NOW. 😁😂..💕. Im so happy..*😁🌿 Warm Regards., Dearest

[@RonelJadulco]

Salamat ng marami mam❤❤ sayo lang ako kumuha talaga ng maraming tips 😅💕❤️❤️ ngayon work na ako this 31..thank you po ❤❤

[@Kwestyon]

Congratulations!

[@jai8887]

Hi po, it's been 4months since I watched your video po, and ayun 3months na po ako sa bpo industry, super thank you po sainyo!!

[@Joybeloved]

i will apply tomorrow, please pray for me po. thank you in advance🥰

[@jayemm14able]

Any updates on your application?

[@kingrapreal]

@kwestyon why all teachers english always recommend call center jobs to english speakers and theres a lot of jobs better than a call center for english speakers call center are the most low levels jobs for a profecional and worst waging, you can work in an airport like a fly contacting or person interviewing or in a high level hotel.

[@Kwestyon]

I agree, there are easier and better paying jobs than being a cc agent but not everyone can be managers or be well off enough to own properties to rent out, or possess your skill set as an airplane part supervisor. More power to you though. That means you're lucky enough to be able to choose. I do recommend for people leave cc as soon as they skill up and find something better. I quit after 4 years, couldn't do it anymore, unsustainable. But here in PH, it pays twice more than working in malls. I once worked in a mall that paid $4 a day. That was 10 years ago. It's probably increased to $8 now. My point is, not everyone can be CEOs as much as not everyone can be janitors. If that were the case, you'd be a multimillionaire now rather than just raking in 45k a year. For now, it's the best they could do and while they're at it, why not do it well, develop some resilience, and prepare for something better, eh?

[@AngelitaEscaner]

Hi!! Thank you so much for sharing your wisdom to us.we really appreciate it..I am lookung forward for more videos..Keep it up !!!!

[@hanili9205]

This is so timely, Im waiting for interview from a BPO company. My concern is do we really need to write on the resume those months that we are not employed like we are just working for a family business? Just like your experience in question number 2.

[@constantinecalilung333]

Hi Sheena, need some help. what about those agents who worked in BPO for more than 12 yrs? Why there getting difficult to pass in interview now this days particularly with so many experiences I noticed that all new hires were fresh graduates

[@RaoAliHassanHassan]

what a deep insight to newbies,really helpful and thanks from the core of my heart

[@Calypso-u6v]

Today is my interview. I'm very scared. but thank you ma'am❤

[@Bowie-b6j]

Hi! I started listening and watching your videos last February 1 while at work. I worked at a BPO way back 2019 and I failed at the final nesting because I may say I really am not good at listening and giving out resolutions with clients. Right now, I want to learn more tips from you and hoping next month, I can have a confidence to apply again and to lasts long to my chosen company. For now, I will still be here following all your guidelines that I can use when I have the courage again to face my first ever job. Thank you.

[@joshpowerTv]

One tips for my job interview always be yourself and dont get nervous😂

[@gamebuddy6254]

Can't expected..but tomorrow is my interview 😊

[@brunoakili7020]

Thank you for these contents we're getting from you dear coach; they are amazing we will stay tuned to this channel for more and do what we can for you to continue to go ahead with us truly.

[@GonzagaRicaA]

I failed with mock calls. i wish i watch ur vids sooner

[@armacneilcorciga]

I just want to make it short and simple.... You are the hero to everyone.... I'm hired at Qualfon Dumaguete City. I will start on February 19, 2024. Ty ms... For your help.....❤❤❤❤

[@Kwestyon]

Congratulations! ♥️🙏🏻🎉

[@yeahbun]

Updates

[@UnknownHacker081]

First of all, your videos have been helping me so much as I'm going to enter the call center industry hopefully very soon. So as I'm not a native speaker there's always this thought I have which makes me horrified about, that what if I don't get what the customer is saying especially having a british accent? What do I do! What if literally maybe most of the time I don't really get what he/she is saying? How can I not seem stupid asking a customer in different ways to repeat that again or at least how can I make this get better? Also what if there is a word which I don't know the meaning of maybe something about the british accent which I'm not in knowledge of. What do I do?

[@youel7238]

The same probleme. I think this probleme solved with practice

[@richarda.zerrudovlog3655]

Thank you for sharing about it😊

[@darkpriest740]

Im having Interview Today i Hope i Pass

[@Feuna38]

Hi can I ask a favor I want to know what kind of interview cause I taking exam today but I have idea cause this is my first time I have no experience about call center

[@Injie777]

❤ thank you maam,,, i passed all my interviews coz i listened and follow all your videos😊

[@elvinruidas3954]

I was hired at JPMorgan Cebu because of your videos! Thank you!

[@Kwestyon]

That is awesome! Congratulations!

[@fabulousboii5551]

Hi. Can you make a video about Travel Account working directly with airline instead of travel agent

[@Kwestyon]

Noted

[@youel7238]

Up

[@len5008]

I'm preparing for my very first Interview in call center tomorrow I'm so nervous 😫

[@jihadmangawan5437]

any update?

[@anapham4724]

THANK YOU FOR THIS ONE MAM ❤ All your Samples question is very Relatable to my situation. Does where the questions and answers i was looking for☺️ im actually aspiring to be part of this industry. I hope i could fullfil my Dreams 🙏

[@Qweng-r6h]

I hope i would pass my call center application 🙏🏼

[@RodhineJavier]

Interview ko po bukas huhu kabado na ako ngayon mga bente 🥹 wish me luck po for tomorrows interview

[@Kwestyon]

Good luck!

[@ketel2663]

Kamusta po interview mo nakapasa ka po ba?

[@alekssevilla2797]

My whole life, I never wanted to work as a call center agent. Because same as you I get mental blocks and I'm an introvert, I'm self conscious about what I'm going to say. But i really really do wanna try to apply cuz it might be a life changer experience but I'm still scared of the idea 😢

[@aidrianelontoc3292]

I understand english 100% but i cant speak fluently or do a perfect sentence. What i have to to do

[@mymusic4ever600]

Hello Kwestyon, can you give some tips on how to become spontaneous like you?

[@snazzyjenny4081]

Hi po Ms. Sheinna i do watch your video's since i do not have any experrience in bpo industry and i'm planning to apply in a bpo company by next year. I do hope i can answer all the questions being ask and to pass thier interview's by the help of your good insights here po. 🙏🏻

[@AlvinREDDELTA]

are they gonna still hire 30+ yr old ? like me right im also in job hunting i dont have any call center expirence tho

[@purple1089]

Hello Ms. Sheena! I just want to thank you for the tips that you have shared with us! Nagapply po ako ulit sa company na nafail ko and I passed with flying colors 😊 it's all thanks to you po. More blessings to come po!

[@Kwestyon]

Congratulations! 👏🏻👏🏻👏🏻

[@zaput101]

nakaka intimidate kung kayu mag iinterview madam hehe btw salamat po sa tips

[@danmanalo]

Thank you so much po ate!!! I'll be applying next month napo, and since last year lagi ako nagmamarathon ng bpo tips nyopo

[@Kwestyon]

Goodluck sa'yo!

[@jhavierjbblancaflor9512]

Same

[@danmanalo]

@@Kwestyon OMG!!!! T_T NANOTICE AKO NI IDOL!!!

[@howtosayFuinaniceway]

Thank you for this tips it's very helpful.

[@Nutsncookies342]

I'm watching your videos this past few days and I hope I'll be the next agent here in our town. Hopefully to passed my initial interview hehe thank you for this tips . I will keep watching to learn.

[@AngelicaLumbo]

You're so pretty❤

[@JHEROM_25]

I've watch your video i hope this might help me to improve my communication skills btw I am applying right now to a CallCenter company so um Goodluck to me 😅

[@lemleemaedesabella7936]

Whoaah nape pressure ako hehehehe nag apply ako sa call center but I'm not fluent in speaking English talaga😔😔

[@maxx3095]

Hi, miss this is a BIG HELP to me as first timer, I will use your tips tomorrow hope i can ace it!! ty!! ill be back if i passed love u

[@efraimdeleon4661]

this video is very helpful for us beginners. thankyou very much for the information and guide

[@KristineRheaMaeAseo]

Thanks ... I learn a lot from you...

[@marianasi3537]

I have a plan to work on call center, if u dont mind is it okay to apply if shs graduate? And im not good at english but i will try to apply after i graduate.

[@akbarseerat8048]

Thank you mam for your videos you are lovely woman with beautiful kind heart... May ALLAH ALMIGHTY bless you ameen

[@sekoucamara-dx2ij]

Hi! I’m new I have need a job please can you help me ? I’m serious and sure. And I am now in the Philippines.

[@DreiBautista-k1m]

I'm Malou, thanks for this video it's helps me a lot as a first timer apply for a call center job, I have an nterview on January 2, hope and pray I can pass the interview, thank you! Happy New Year 🎉

[@jennyllitac.mabate6577]

Wow!! Nakaka inspired ka naman mam.. hmmmm. Failed talaga ako sa call center na ina aplayan ko

[@wendysararania7960]

How I wish I was this fluent in speaking English for me to be able to pass the interview 😢

[@marieelegino1]

I am now confident to apply in call center 🥰 thanks for your wonderful videos 💝

[@espenzercanlas]

this is why call center is not for me😂my god verry hard to speak english

[@roshenroca6947]

I am here to have ideas 😊😊planning to apply in BPO industry

[@abegailibasco8130]

Its my interview now ..i hope ill get passed i apply all ur tips po ..this is my 1st time in bpo 🙏🙏

[@nikocaragon7232]

Is it okay maam, to study in college while working as call center?

[@jheanneMangova17]

I always watched on you're Video tips..And I really admired the way you talked and explain..it was so clearly to understand.I hope I can work on a call center industry.😢

[@evangelinesebarios631]

you can call me sophia , i am a kind person who's always eager to learn new things//

[@cronicaceleste4325]

Thank you so much really it's hard for me how to past a call center agent .

[@haroldsidillo2129]

I have been watching your videos hehehehe, I have learn a lot from you thank you very much. I will be having my first job interview hehehe, and your videos really help me, again thank you very much. Wish me luck.

[@jarednate8666]

Thankyou po mam sa mga tips!!!! JO na po ako 😄😄😄 Ganda nyo din po hehehe

[@marygraceraciles918]

Yup! Mix emotions😂

[@denniecanonero9585]

i like to hear but i cant read down so that i will memorized those to use in a job interview

[@etheldejuan8831]

Am planning on Monday. Wish me luck 🎉😅