5:30 You won't beat the competition on best product or lowest price, you'll beat them on moments of truth (any & every point of contact with the customer). 7:50 Hire people who get a kick out of serving people, then give them the skills and the training to do it. 8:12 Policies should be guidelines. You want to let people use their brains instead of inflexible rules and policies.
@stevekirkbride3211 Жыл бұрын
Fantastic Thanks
@provisionlivingseniorcommu7178 Жыл бұрын
Love this! #momentsoftruth #DirectorsofFirstImpressions