[LG WebOS TV] How To Set Up The LG Thinq App On Your LG Smart TV

[@LGUSASupport]

Click Here to Register Your LG Product: www.lg.com/us/mylg/product-registration

[@simvictor3559]

The video show sign in with new Account nor sing in with Magic Remote! so my phone of ThinQ app account need to be same as my TV ?? the Voice control of LG Account of ThinQ is working. I sign in with Google acc i press Google button on magic remote nothing pop up , not even Google logo? 2nd i also try sign in Amazon acc to use Alexa but cant ? after update LG new software..??why? why?? I try to link my LG account to Google Home but cant?? my phone has both ThinQ & Google Home, with same network, Bluetooth on aready add my TV to ThinQ app, i follow my tv screen prompts code & key in to my smartphone to iOS Android , But WHY i can not use voice control on my Magic Remote after update webOS software??? Why??? how to set up Google Home Speaker in Google Home Apps?? work with Google but cant link LG account to Google Home why??

[@user-lh7lg3zu9h]

I still can not connect to my LG C2. The TV does not pop up in the TV manually Add function of app. Also support phone number does not help. Note: I updated, deleted and readded app, logged on both to the same LG account and Wi-Fi, re-started phone and TV, Registered TV. Please help!

[@LGUSASupport]

Hey there. We appreciate you bringing this to our attention. We believe that having a working TV is essential for enriching and rewinding all of your stress away from your day-to-day life. Sadly, this doesn't seem to be the case, and we'd like to further investigate. Please send us a private message with your model, serial and contact details, so we can further assist you. ^Anthony www.lg.com/us/support/help-library

[@KristineBernadetteManalo]

Before connecting, ensure the LG Connect Apps on your TV are turned on. You can see it on the setting then network.

[@LGUSASupport]

Just chiming in to say thanks for the tip! We're available to answer any questions or concerns regarding setting up the ThinQ app on your phone. Don't hesitate to contact us on our Facebook or Twitter platforms. Our handle is @LGUSSupport. Support is only a few clicks away! ^Chris spr.ly/6056Pb9Dg

[@simvictor3559]

Hi i have add my Amazon account to ThinQ app and link to my LG TV but still cant use Alexa on my magic remote why and Google assistant ?? after Update LG webOS software why ??

[@simvictor3559]

Hi i have add my Amazon account to ThinQ app and link to my LG TV but still cant use Alexa on my magic remote why and Google assistant ?? after Update LG webOS software why ?? Hi, I after update LG webOS software, cant use Google assistant and Alexa. i follow the steps i have sing in to after press the Google key on the Magic remote Google logo not pop up , it say not supported but my ThinQ is link to my Google assistant acc and Amazon Alexa but not responing why??

[@JustBe1974]

Thank you for the video. I have installed LG ThinQ on my smartphone Samsung mobile. Have connected LG TV with my mobile hotspot. But when i try to connect to tv from LG ThinQ application on smartphone i sm asked to put on WiFi. If i put on wifi hotspot becomes off and tv get disconnected from network! How to sort it out? U have also mentioned to put off mobile data at the start. Why? Hot spot gets disconnected too if i out of mobile data. Spent hours on it. No results! Can u help me to sort it out? Thank you

[@LGUSASupport]

Hi, there. Thank you for bringing this matter to our attention. To set your expectations, the LG ThinQ app can only be connected to LG products via a 2.4GHz Wi-Fi connection and does not support direct cellular/mobile data connections. The ThinQ app supports 2.4 GHz Wi-Fi to ensure enhanced connectivity with the product. You may visit this link for your reference: www.lg.com/us/support/help-library/lg-thinq-connecting-your-device-to-the-lg-thinq-app-via-wi-fi--20153147863991. `Al

[@JustBe1974]

@@LGUSASupport Thank you. Your answer sorted out my biggest doubt. Instead of using broadband, I used one mobile for WiFi and another to have LG THINQ APP with hot spot off. It worked. So we need either two smartphones. Or, one router and another smartphone in which LG THINQ is installed. Correct?

[@LGUSASupport]

Anytime! We're glad to help! ^Chris

[@shyragalvez3537]

Hello, my tv doesn't appear on the list when I try to connect it please can you help me.

[@LGUSASupport]

Hey there! To quickly fix any TV internet connection challenges, start by making sure all cables are correctly connected to both the TV and router. Next, reconnect to WiFi by choosing your network and entering the password in the TV's WiFi settings. If necessary, reset everything by unplugging the router, TV, and modem for 1 minute before plugging them back in, following that sequence. Should you continue to experience difficulties, you might want to consider selecting "Request Repair" for further assistance. Hope this helps!. ^ Diego

[@bystalin4477]

Lg thinq app use show mobile wifi add network but, wifi is not found? How to connect gaming purpose

[@LGUSASupport]

Hey there. We want to help you with your LG ThinQ app. For Wi-Fi network troubleshooting check out these simple steps here: www.lg.com/us/support/help-library/lg-thinq-appliance-connection-troubleshooting--20152216855767. If this persists, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David

[@laisramleinganba]

How to control 2 TV''s with the app on the same phone? Also the keypad is missing in the app

[@LGUSASupport]

Hey there! We're here to help. Check out these steps. You'll want to start at step 3 with "add a device": spr.ly/6054wnpTk.. For the keyboard option, try searching for it. If you still have questions, please private message us on social media @LGUSSupport. We'll be happy to help! ^Gaby

[@laisramleinganba]

I am still not able to use the keyboard. Whenever I tap the keyboard icon on the app, a notification pops up on the saying " some apps does not support keyboard option features"

[@LGUSASupport]

Hey there! We would love to get more information about your keyboard, so we can take care of this. Let's move this to private messages via social media @LGUSSupport. We look forward to hearing from you! ~ Jupe

[@georgyg1531]

Why doesn't the TV turn on via thinq? The TV and smartphone are connected to the same 5 GHz network. SW version: 05.50.10

[@LGUSASupport]

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary

[@thegamer340]

Why can't i hear the tv audio on my phone? Nothing seems to work and cant connect Bluetooth(its grayed out and wont find my device yet i can mirror cast and Bluetooth playback on the tv) either to hear the tv audio on my smartphone

[@LGUSASupport]

Hi there! I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Rose

[@priyanshhotchandani1339]

I'm getting "Entering TV PIN code stopped due to an error" everytime I try to connect please help me with a solution.

[@LGUSASupport]

Hi, Priyansh Hotchandani I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers.

[@karthi1263]

After entering the pin in mobile, it asks for password, I don't know what password is, I tried entering the last 4 letters of tv name , doesn't work , it keep says try again

[@LGUSASupport]

When setting up your TV with the ThinQ app, you may be asked to enter a password. The password required is not your Wi-Fi password, but rather a specific password related to the LGSmart network created by your TV. The exact password format may vary, but it generally involves entering the last 4 characters of the network name twice, resulting in an 8-character password. Here are the steps to follow: 1. Look for the network name (SSID) displayed on your TV screen, which should start with "LGSmart". 2. The network name may have a combination of letters and digits, such as LG_Smart_Appliances_1234. 3. In the password field, enter the last 4 characters of the network name twice, resulting in an 8-character password. 4. Make sure to enter lowercase letters as lowercase and uppercase letters as uppercase, if applicable. Example 1: If the network name is LG_Smart_Appliances_1234, the password would be 12341234 Example 2: If the network name is LG_Smart_Appliances_abcd, the password would be abcdabcd Enter the password as instructed, and proceed with the setup process of the ThinQ app on your TV. If the issue persists, you may reach out to us on Facebook or Twitter through @LGUSSupport, and we'd be pleased to help.

[@bystalin4477]

Code enter after wifi & password what to do?

[@LGUSASupport]

Hey there. To enter the code after entering the Wi-Fi and password on the LG ThinQ app, follow these steps based on the provided information: - If the Wi-Fi naming format is 'LGE_AC-XX-XX-XX,' enter 'lge12345'. - If the format is 'LGE_AC_XXXX,' enter the last four digits (corresponding to the 'XXXX' part) twice consecutively. Suppose you still need help after these steps. Please private message us on social media @LGUSSupport with your contact details so we can better assist you. ^David

[@bystalin4477]

@@LGUSASupport tv to mobile control? lg thinq app wifi option showing what to do fill?

[@LGUSASupport]

Hey there. To control your TV with your phone, download the LG ThinQ app and ensure both devices are on the same Wi-Fi network. Open the app, add your TV by following the on-screen instructions, and connect by entering the PIN from your TV. You'll then be able to manage your TV's functions directly from your phone. Learn more about using your phone as the remote in this video: kzbin.info/www/bejne/aZnbaJRjr5mSnZY. Hope this helps! ^ Diego

[@Dreadsom]

My tv doesn’t appear and I reload constantly but nothing seems to work

[@LGUSASupport]

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary

[@ddavidbonillap]

Same to me. Could you solve it?

[@Bhuma909]

Password after entering on tv displayed code after that Password can u send me

[@LGUSASupport]

Hi, there. If you are having trouble registering your LG TV to the LG ThinQ app, we'd be happy to assist you. You can send us a message through @LGUSSupport on Facebook or X. Please include the model and serial number of your unit along with your mobile number and a brief description of the issue you have been encountering. We look forward to hearing from you. - Danee

[@s.m.sharifulislam9225]

My webOS NANO75TPA Cant use Thinq App

[@LGUSASupport]

Hi! I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

[@keithosborne7407]

Too damn hard to do

[@LGUSASupport]

Hello Kieth, Welcome to our LG US social media page, based on your recent post, it seems you need an assistance. Please send us a private message together with the model, serial number, and also the issue of you product, so that I can assist you further. ^Arnel

[@LGUSASupport]

Hello Kieth, I'm passing by to check up your case, and this is regarding about your LG product, since then we never heard from you. Do you still need my assistance? If so just let me know. Is there anything else that I can help you with? ^Arnel

[@LGUSASupport]

Hello Kieth, I'm passing by to check up your case, and this is regarding about your LG product, since then we never heard from you. We are assuming that your concern has been addressed already. If you have any other question, please don't hesitate to send us a message anytime, for now I'll go ahead and end our session. Again thank you very much and have a great day. ^Arnel

[@Tray2xss]

LG sucks, going to Samsung.

[@evobirkz8]

Lg sucks get a samsung

[@LGUSASupport]

Hello there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. `Gem

[@LGUSASupport]

Hope you’re doing great. I'm passing by to check up on your case. Do you need any additional help? I’d be happy to assist you in any case. `Gem

[@LGUSASupport]

We haven't heard anything from you. For now, I will go ahead and end our session. if there’s anything I can do to help in the future, just let me know. Have a great day. `Gem

[@evobirkz8]

@@LGUSASupport I got a samsung and it works perfect now, the lg is in the trash, thank you!

[@LGUSASupport]

Please send us a private message so that we can assist you.`Gem

[@aces8481]

Samsung gang wya - way better and simpler to setup than this garbage. TRUST ME YOU WILL REGRET GOING LG