[LG TVs] How To Set Up Google Assistant On Your LG TV

[@LGUSASupport]

Click Here to Register Your LG Product: www.lg.com/us/mylg/product-registration

[@zizak143]

I am so sick of features being promoted to be limited to USA only at best. We speak english outside USA, did you know that?

[@LGUSASupport]

We really appreciate the details you shared with us about the areas where we can improve. We work continuously to improve and anticipate market demands that drive customer satisfaction. We'd also like to ensure that your voice would be heard by our president because we rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please provide your feedback here at this link: www.lg.com/us/support/email-to-president -Mishi

[@kevingarcia-sy9ei]

I've followed the steps and yet I can't use any features. Everything is linked but I can't turn the TV off or on or do anything from my Google nest.

[@LGUSASupport]

Hi, Kevin, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April

[@classic76]

@@LGUSASupport Same. I only can mute and control volume on my LG TV. I contacted customer service and unfortunately the agent wasn't much help. I could tell he didn't know and constantly put me on hold to consult his resources.

[@LGUSASupport]

Hi, there. So we can better assist with your issue please contact LG Customer Support by any of the below options: Live Chat: www.lg.com/us/support/chatbot Email: www.lg.com/us/support/email-appointment Facebook Messenger: facebook.com/LGUSA/ Twitter: @LGUSSupport ^RR

[@Acex4090]

Hey Kev, from what I can tell only certain models support control from Google home to the TV, I have the LG C1 and it only supports TV to Google home controls... Meaning I can control other things from the TV but I can't control the TV from other things

[@Ninjajc7]

I have the same issue, everything is linked but Google home mini can't control the LG tv after the latest webOS update. Worked fine until that and now I get a message my tv isn't supported. It's a 65" UP7000 fairly new in the last few months. Broken update from LG in my opinion

[@wsjunior]

After configuration, inside Google Home, it shows the TV and the message "Not responding". How to fix this? Already tried to redo all the configuration and had the same result. TV Model: LG OLED 65C1PSA. Also tried to add the LG ThinQ service to Google Home, it adds all my other LG devices, like refrigerator, wash machine, air conditioners but not the TV. Does that means it is not supported?

[@reynk9557]

Same. Were you able to link?

[@GadgetsGearCoffee]

my new LG C3 works with google home to turn it on/off but it doesn't play, pause, it won't launch (show or movie) on Netflix on TV, it keeps telling me: "I also need to know which device to use, try saying that again and include the device's name"

[@LGUSASupport]

Hello, The best help, care, and resolution are what we deliver. So, we must switch to a platform that supports back-and-forth communication in order to better assist you. By using the handle @LGUSSupport, please send us a private message on Facebook or Twitter, and we'll be eager to see what we can do to help. Best. ^Tanisha

[@sonnydielemans3979]

When will this work in The Netherlands?

[@LGUSASupport]

Hi, Sonny! We're only able to provide support regionally, so for further assistance please be sure to reach out to LG Netherlands with the link below! They should be able to let you know about any potential updates to Google Assistant for your TV. spr.ly/6051OtOY7 ^Ian

[@MrShibbles]

This is the worst implementation of Google assistant I've ever seen. How does LG not realize the confusion they're going to cause by creating two separate ways of connecting the Google assistant that each provide different functionality? In case anyone else is reading this and is as confused as I have been, let me break it down for you... You have 2 options: 1) use "Google assistant" with your magic remote (and ONLY the remote). This will not allow you to control your TV with your Google home devices. It will only allow you to control Google home devices with your TV using a version of the Google assistant running on the TV itself. It's gimmicky at best. You'll also notice the magic remote option adds a phantom device in your Google home app that cannot connect and cannot be removed/deleted/unlinked. The only way to get rid of it is to create a new home, move it to the new home, and delete the home. 2) use the "works with Google" option. This is the only way to control the TV with your Google home devices. This will also link all of your LG devices to your Google home, not just your TV. This option also does not allow your TV itself to be an assistant, nor can you use the "magic" remote to talk to the Google assistant. 3) ok there's a third option. Just pretend the TV isn't actually a smart TV. Get a Roku or Chromecast like you would any other TV and have a solution that actually works.

[@LGUSASupport]

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

[@pbtcameron]

Honestly this is the worst implementation. The API is not that hard to integrate. Google has it well documented

[@LGUSASupport]

Hi, Patrick. Thank you for reaching out to us. Please send us a message. For Twitter: twitter.com/lgussupport?lang=en For Facebook: web.facebook.com/LGUSSupport/?_rdc=1&_rdr. ^Van

[@wsjunior]

@@pbtcameron seems like you can even tell them to go to hell and they will answer with something like: please, tell us to go to hell using twitter or facebook.. LOL

[@LGUSASupport]

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito

[@simvictor3559]

Before Update software of LG OS, my phone is link to my LG smart TV & ThinQ apps same Account, and can use Voice control on Google Assistant & Alexa. this year March update new WebOS software of LG , cant use Google & Alexa voice control?? only ThinQ can use voice control why ???

[@LGUSASupport]

Hi there! We understand the importance of seamless integration and functionality between your LG smart TV, LG ThinQ app, and voice control platforms such as Google Assistant and Alexa. For us to assist you better to the issue can you please send us a private message on our Facebook or Twitter via @LGUSSupport, ^Ken

[@AnkitaKumari-io2bb]

Can google assistant work while offline on LG tv?

[@uidualc7]

I recently bought some google home and nest devices with the intent of home automation and routines.. i could connect every smart devices that i have in my home except for two LG TVs.. i spent hours looking to different tutorials and none of them work, including this one.. i gave one of the TVs to my parents and i put the other one up for sale and ordered two samsungs.. LG fix this issue

[@LGUSASupport]

Hi, Claudiu. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Van

[@uidualc7]

@@LGUSASupport thanks but no thanks.. i've read the comments here and almost all of them have this copy paste reply.. fix your app and get better suport

[@LGUSASupport]

I understand and we'll be happy to look into this. Please send us a message on Twitter: twitter.com/lgussupport?lang=en or Facebook: web.facebook.com/LGUSSupport/?_rdc=1&_rdr. ^Van

[@Javv6669]

When in Peru??? 😢

[@hzexperiment]

I have 32 inch LG smart TV ...Does support Google Assistant...?

[@LGUSASupport]

Hi there. Thank you for supporting LG! With regard to your question, yes, LG smart TVs come with built-in Google Assistant, allowing users to control the TV, launch apps, search for content, and more using voice commands. However, it's important to note that Google Assistant support may vary by region. For further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport with the serial and model number of your unit. We're here to help. ^Win

[@jonnyappleseed2282]

Can you use goggle and apple alike ? Or just one ?

[@LGUSASupport]

Hi, Jonny Appleseed. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@Grayald]

So you can do these voice commands through setting up this Google thing, but then there's also the voice commands you can do by holding the microphone button? What's the difference? Is there any reason to use one over the other?

[@LGUSASupport]

Hi, great question! Both voice recognition features work similarly, the main difference being the one described above is Google's Voice Assistant and the microphone option on your remote works via LG's Smart TV Voice Recognition. Should you have additional questions, don't hesitate to reach out to us! Feel free to send us a DM on Twitter (@LGUSSupport) or a PM on Facebook (@LGUSA) for support! ^Chris

[@DennisSchmitz]

Well, my next TV with l will be a Sony OLED with Google TV. Thinq doesn't even connect to Google assistant outside the USA.

[@LGUSASupport]

Hi there, to use the Assistant with account linking, please check your country in the TVs Settings. Google Assistant works-with is enabled for 10 countries and languages for LG TV (KR/ko-KR, FR/fr-FR, DE/de-DE, GB/en-GB, US/en-US, CA/en-CA, IT/it-IT, JP/ja-JP, AU/en-AU, SG/en-SG). The language settings of your LG TV are configured based on your region and country. The language listed settings must be one of the 10 listed above. Check that the country and language setting on your mobile app is the same as well. If you bought your TV abroad, it may not support Google Assistant works-with due to the restriction of selecting language on the TV menu. www.lg.com/us/support/help-library. ~Tanisha

[@hds1699]

I don't know exactly when it stopped but I never had issues With Google Assistant controlling my C9OLED, maybe a year or so? Give or take...it stopped working. I couldn't use Google to turn on TV, change volume..etc. since this time I haven't been able to get it to work. I follow the instructions but when I link LGthinq through the Google Home App I get a message from LG saying I have no Devices connected to my account. Yet I can clearly see that I am linked to Google on the TV and I can see my TV in the ThinQ app, and control it there. Yet not with Google Assistant

[@LGUSASupport]

Hi, hds1699. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@nicureality1427]

Will Google nest work with LG uf6430? I was able to see it in the Thin q, but when it's time to sync it to Nest hub will say your device is not linked...Check settings in the Thin q...The app does see the TV, and from the app I can send signals to the TV, not with the Google voice assistant. "There is no device linked to Thin q", but actually it is cause I see the TV in my app.

[@LGUSASupport]

Hi, Nicu. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) ^John

[@simvictor3559]

Hi, I after update LG webOS software, cant use Google assistant and Alexa. i follow the steps i have sing in to after press the Google key on the Magic remote but not thing pop up , it say not supported but my ThinQ is link to my Google assistant acc and Amazon Alexa but not responing why??

[@LGUSASupport]

Hey there Victor! We completely understand the importance of the Voice Assistants for the ease of use on your TV and would like to further look into this with you. Please send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony

[@simvictor3559]

The video show sign in with new Account nor sing in with Magic Remote ! my phone & ThinQ app account are same & pair to my TV ?? after sign in i press Google button on magic remote nothing pop up , as video show ? 2nd i also try Google Home, my phone has both ThinQ & Google Home, n with same network, aready add my TV to ThinQ, how to set up Google Home Speaker in Google Home Apps?? work with Google but cant link LG account to Google Home why?? if i want to use web browser to sign in what is the website??

[@what.6731]

I can't sign in because it says it's not supported in my country, even though It is. (Philippines)

[@raresbeta4000]

Just Change to another country like uk and it will work

[@aRchLee7]

when pressing the Google Assistant button on Magic Remote it says the function is not available on this set of language. I use English (UK). what should i do?

[@LGUSASupport]

Hi, William. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April

[@kvmods]

@@LGUSASupport in other words... you are not going to solve the problem

[@LGUSASupport]

Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) so we can look into this for you. Thanks! ^John

[@markf.3617]

Did you get this fixed? I'm in UK too.

[@bat2508]

Does this work on the up7000 model?

[@Ninjajc7]

After the latest webOS update, I can longer to use Google assistant with my TV. The google home app cannot be loaded and is completely missing and is not searable. Google assistant worked fine up until the most recent update when I was forced to update so I could load other apps to the tv. I have ZERO way to connect the assistant since I don't have a magic remote and now I get a nice message that it's not a feature that is supported on my TV now from Google home. WORST most broken update I've ever seen by LG for a smart TV. For what it's worth, I can control the tv from the LG app and link Google home to it, but I have zero functionality from Google Home now. Can't control volume or do anything other than see the device is there with a default "TV" name. I had the same issue as others with the phantom TV device that came over and it worked with google assistant,, but this latest update fixed that but broke the integration entirely. The name.doesnt even come over from LG to Google home anymore. I have the UP7000 65" for those that are curious.

[@LGUSASupport]

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

[@johnp2909]

I was connected to Google home and then there’s an update on lg tv. Now Its not working anymore on Google home. I’m trying all the procedures but it seems like some of the icons are not existing. What happened?

[@LGUSASupport]

Hi, john p. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@georgejensen7489]

@@LGUSASupport worthless response.

[@andrewkartowijoyo3173]

Same in here, I can't link my LG tv to my google nest 😢. Can LG fix it as soon as possible?

[@LGUSASupport]

Hello, Andrew. We appreciate you taking the time out of your day to share this with us. We read from your comment that you were having trouble with the product, so we’d like to help make it right. Send us a DM on Facebook or Twitter and we'll be ready to help. -Mishi

[@encostablanca]

Got the tv in Uk English language settings and when I press the google assistant button it says function not available in current set language..

[@LGUSASupport]

Hi, Jamie! There are regional regulations and restrictions that will apply based on where you're located; just to clarify, could you confirm if you're in the US? We've attached a link below with more information about setting up Google Assistant on your TV, if the steps there don't work, please be sure to let us know! spr.ly/6053OLjWV ^Ian

[@encostablanca]

@@LGUSASupport Spain

[@LGUSASupport]

Alright, thanks for the confirmation! Our support is limited by region to the US, so if you could please reach out to LG Spain with the following link, it'll be our pleasure to make sure you're taken care of. www.lg.com/es/contacto/atencion-al-cliente ^Ian

[@aes1373]

Anyone figured out how you can actually Turn On the TV with Google Home? Bcs when the TV is off if you ask google to turn it on, it says it cant

[@LGUSASupport]

Hi, London_Nomad. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@krystalgurl12]

This just stopped working! My Google Home device now says, "LG is unavailable."

[@LGUSASupport]

Hi, Kristal. We'd love to help you with your concern about the Google Hone connectivity to your LG TV. Please send us a private message with the details of your concern along with the model and serial number of the unit using either of our Social Media platforms: Twitter: twitter.com/lgussupport?lang=en Facebook: facebook.com/LGUSSupport/ We'll be waiting for you. ^Danee

[@rowanbawden7783]

I have done the steps but when i try to connect to google home it says there are nod evices set up

[@LGUSASupport]

Hi, there. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Angel

[@Graysonn1]

When I go to my apps there's no way to login to the tv in the upper right. There's just no icon there. There's the magnifying glass and the X.

[@LGUSASupport]

I'm sorry for having that issue in your end. May you please provide the model and serial number of your TV? ^Nolito

[@claustrophobicgames]

Mine doesn't have any functionality except to turn it off and on.

[@LGUSASupport]

Hi, Claustrophobic Games. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@iLginFamily]

Well, whenever i press google asistant button i get an error of saying "google asistance is not supported in this country". Even i use the app for different devices in my home, lg gives me an error like that. İ tried to change my devices location to uk and tried, got the some problem. I'm from Turkey btw

[@LGUSASupport]

Hey there. To help you better with getting Google assistance working on your LG TV, please private message us on social media @LGUSSupport with your contact details and your location. We'll be glad to connect you to the proper team. ^David

[@alphaj9]

You can’t control LG TVs from other device in the home. I am only able to control my other devices from the LG TV. Please update this and make the tv more available to control from other google assistant enabled devices.

[@LGUSASupport]

Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April

[@t190uk]

Not sure if this is relevant to you, but on my Sony Bravia TV, I connected a Google Chromecast and it then allows me to turn it on and off from any Google device.

[@mamphantom3219]

i Have a UP7750 TV And I get Something went wrong error when agree terms to setup google assistant😐

[@LGUSASupport]

Hi, there. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers.^Rain

[@thomasschabbach2736]

I just wasted 1 hour tying to do this and nothing should of bought an Alexa

[@LGUSASupport]

Hi Thomas, we understand the feeling when your issue remains unresolved after attempting to get it cleared up. Allow us to assist you towards a solution! Are you getting a particular error message? Do you mind letting us know what part of this video are you seem to be having issues on? Please include your model TV in your reply. We look forward to hearing from you! ^Chris spr.ly/6050POW9G

[@XewMigeciouz_11]

My problem is with google assistant. not supported in my country. 😔 What should I do? I'm from Asia (Philippines) [LG] webOS TV UP8050PSB Model 55UP8050PSB

[@mharchinaloc1156]

We have the same problem

[@pussinboots1145]

Emigrate?

[@Thefirespirit1]

I can't believe I spent over $1300 dollars on a TV that lags on the home screen due to the sheer amount of ads it has to load, can't be used with any voice assistant in any meaningful way, and basically require a stream box just to use alot of apps. Your OLEDs are overpriced.

[@LGUSASupport]

Hi, TheFireSpirit. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@Russ-ex8so]

It doesn't work. When I press and hold the google assist button, nothing happens. Please advise.

[@LGUSASupport]

Hi there. You may also visit this link regarding this: www.lg.com/us/support/help-library/lg-tv-how-to-connect-your-lg-tv-to-amazon-alexa-google-assistant--20150783600366 -Charles

[@hanniballecter4657]

On LG C3 asystent from 2023 how to on google assistance ???

[@LGUSASupport]

Hey there! Google Assistant can be Accessed first by downloading the LG ThinQ App on your device to link it to your Smart TV. You can check out a step-by-step process not included in this video shown here: www.lg.com/us/support/help-library/lg-tv-how-to-connect-your-lg-tv-to-amazon-alexa-google-assistant--20150783600366. We hope this information helps out in linking your TV to Google Assistant. "Hey Google, Thanks for being an amazing part of LG!" ~ Jupe

[@hanniballecter4657]

@@LGUSASupport It doesn't help me control. I want to speak to the TV remote control and have the assistant speak to me from the TV, just like Alexa, but I prefer Google Assistant and it doesn't work on the 2023 TV. LG OLED65C32LA does not have an assistant even on the remote control I am disgusted with this problem in Sony for 9 years I have been controlling the house by talking to the remote control there is no option here even if I change the region it is something terrible

[@LGUSASupport]

Hey there. We understand that you need assistance in making Google Assistant accessible to you. To provide you with a tailored solution, we kindly ask you to send us a private message on social media @LGUSSupport with your contact information, model, and serial number. Once we receive your message, we will be more than happy to help you out. ^ Diego

[@hanniballecter4657]

@@LGUSASupport Unfortunately, you sent me to service in the country I come from. And in Europe, the C3 Oled TV does not support Google Assistant, in Sony TV and older LG models, the assistant works because I have an older non-OLED model and it works great, your newest TVs are usually garbage for this reason and cannot be used in Europe, I wonder if it is the same in the USA there is this problem. As soon as the matrix burns out, I immediately replace it with a Sony one, at least it can be used. C3 took me back to the times with the first plasma TVs - a tragedy. I do not recommend your TV, it is not worth saving €150, it is better to choose Sony. I was convinced by the propaganda that LG provides matrixes so it can use them better, unfortunately now I feel as if LG was 15 years behind Sony :( Greetings to the employees who respond to me, but I will avoid the LG company at all costs

[@Rikonelli]

@@hanniballecter4657have you managed to get the assistant working or got an official response that it doesn't? I have this exact model as well and would like to use the Google Assistant directly from the remote when pressing the mic button.

[@gerardcorbier3009]

Not available in The Netherlands 😫

[@LGUSASupport]

Hi, Gerard. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April

[@colonelsky4132]

The only thing I wish is it’ll act like Alexa it’s always listening, so I just want to say hey google what’s the weather without actually holding down the button on a remote it’ll be so much more easier and if LG sees this comment please please please integrate this

[@LGUSASupport]

Hello, there. We really appreciate the details you shared with us about the areas where we can improve our products. Please know that some of our LG TVs have excellent features that might suit your needs. You may send us a private message on Facebook or Twitter, and we would be pleased to help you. ^Winie

[@zenovski33]

When will google assistant work in Russia? I very need it...

[@LGUSASupport]

Hi, Алексей Зеновьев. Thanks for reaching out to LG Global. Let me get you connected with your region's support team, please connect with us via email at: www.lg.com/ru/support/chat-email or by phone at: www.lg.com/ru/support/telephone. Life's Good. ^Sandy

[@LGUSASupport]

Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April

[@georgejensen7489]

Once you pull out of Ukraine.

[@RunToTheHills999]

Google assistant not supported in this country (Romania - LG C1) Why is this error happenning? Google assistant should work in Romania, I am using it on other devices.

[@LGUSASupport]

Hi! Welcome to LG US social media page, based on your recent post, we see that you need a support, please send us a private message, together with your name and phone number, so that we can provide you a better resolution, by the way where is your current location? ^Arnel

[@LGUSASupport]

Hi! Welcome to our social media page, based on your recent post, we see that you need a support, please send us a private message, together with your name and phone number, so that we assist you further, by the way where is your location? ^Arnel

[@LGUSASupport]

Hi! Rebaked, I'm passing by to check up your case, regarding why google assistance not supported.in your country, and we never heard from you, we're assumed your concern has been addressed already, if you have any concern, don't hesitate to send us a message anytime, for now.I'll go ahead and end our session, agai thank you very much and have a great day. ^Arnel

[@MalamIbnMalam]

Why didn't my WebOS TV come with the magic remote?

[@LGUSASupport]

Hi, Monsieur Africain. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers.

[@olican101]

My TV is telling me to use the "assistant" button on my remote, but it doesn't have one???

[@LGUSASupport]

Hi, Oli. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad

[@donnamcelhinney9121]

What did you do? My OLED 77 GX remote does not have the Google assistant button either. However, the one for my new 6&5” outdoor tv does. I grabbed that remote - which will control my 77 GX tv but when I press the Google Assistant button - nothing happens. My Google home shows my TV in it - but says that it’s “offline.” When I tried to have it turn my tv on, my other Google device told me that it’s not responding. Why? This is RIDICULOUS. I have Alexa set up on TV but want to get rid of it bc it constantly starts listening when it hears anything remotely similar to “Alexa” said on the TV (even at times when nothing even close has been said). Thought I’d try built in Google assistant instead but can’t get it to work either. Super annoying.

[@JackD87]

I’ve tried this but in my Google home app it just says the tv is offline

[@LGUSASupport]

Hello Jack, welcome to our social media page, base on your recent post, it seems you need an assistance, please send us a private message together with the model number of your unit so that I can assist you further. ^Arnel

[@JackD87]

@@LGUSASupport not sure how I send you a private message but I have the new C2. 48”

[@LGUSASupport]

Hello Jack. All you have to do is click the LG US, so that you can send us a private message.in order to check your TV further. ^Arnel

[@LGUSASupport]

Hello Jack, I'm passing by to check up your case, this is regarding about your TV that said your Google home apps is offline, and I suggest to you to send us a private message, since then we never heard from you, do you still need my assistance? if so let me know, is there anything else that I can help you? ^Arnel

[@LGUSASupport]

Hello Jack, I'm passing by to check up your case, this is regarding about your TV that said your Google home apps is offline, and I suggest to you to send us a private message, since then we never heard from you, we're assuming that your concern has been addressed already, if you have any other question, don't hesitate to send us a message anytime, for now I'll go ahead and end our session, again thank you very much and have a great day. ^Arnel

[@weczisTV]

I Have C8 5.05 and dont have google asistant in apps

[@LGUSASupport]

Hello, welcome to our LG US social media page, based on your recent posed, it seems you need an assistance, and regarding about your concern, I'm really sorry to hear that, but let me see what I can do for you. Please send us a private message together with your first and last name, address, Email address, phone number, model, and serial number of your unit, so that I can assist you further. ^Arnel

[@LGUSASupport]

Hi, I'm passing by to check up your case, and this is regarding about your TV that having no Google Assistance. Do you still need my assistance? If so just let me know. Is there anything else that I can help you with? ^Arnel

[@LGUSASupport]

Hi, I'm passing by to check up your case, and this is regarding about your TV that having no Google Assistance, and we never heard from you. If you have any other question, please don't hesitate to send us a message anytime, for now I'll go ahead and end our session. Again thank you very much and have a great day. ^Arnel

[@kvmods]

When i push the assist button it says its not supported in my country :-/

[@LGUSASupport]

Hi, Kristof. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) ^John

[@MrVaypour]

Well the solution is obvious, you need to go to another country when you want to voice command your TV, then go back home to see it in effect ;-j Or you could build a house right on the border of a neighbouring country & have your tv in your home country & your reclining arm chair with remote in another Voilà!

[@alystarslj6645]

doesent work in Romania

[@LGUSASupport]

Hello, Alystar. We're sorry to hear that the troubleshooting didn't work. No worries, you may refer on this link to reach out to LG Romania regarding your concern, so they can further assist you on this: www.lg.com/ro/suport ^Winie

[@josron6088]

A bit confusing. It's a lot simpler to just use screen mirroring. ???

[@simvictor3559]

Link the Google home Account to ThinQ so can use Google Assistant not link to my LG Account

[@LGUSASupport]

Hi there, thank you for allowing us clarity on what your needs are today. Open Google Home app. Select “Link to LG” in the Discover tap. Sign in with LG account to complete the process. Try this process Sign in to your LG TV. ... Choose Sign in with the LG ThinQ app. ... Open the Google Home app on your mobile device. Choose “Set up device” then “Works with Google”. ... Search for LG ThinQ to link your Google account with LG ThinQ. ... You should now be connected and ready to use Google Assistant. Please reach out to us on social media @LGUSSupport with the serial/model and phone number. We'll be glad to further assist. See the link for reference information: tinyurl.com/bdfupwer

[@LGUSASupport]

Hi there, we see that you're still having a few hiccups with this. We'd suggest going into your settings menu, under general settings selecting AI Service >voice recognition service, and changing to LG. Please send us a private message @LGUSSupport with the serial/model and phone number so that we can help resolve this for you promptly. ~Tanisha

[@simvictor3559]

@@LGUSASupport how to send private messages

[@LGUSASupport]

Hi there! For support, please send us a private message (PM) on Facebook or a direct message (DM) on Twitter at the handle @LGUSSupport for both platforms. To send a PM on Facebook, please refer to the following link: spr.ly/6053Z52mS. To do so on Twitter, please see here: spr.ly/6055Z52mt. Be sure to include your phone, model, & serial number! We look forward to hearing from you! ^Chris

[@simvictor3559]

Before update new software of LG webOS i can use voice service, of Google Assistant & Alexa & ThinQ. I use my phone sign in to ThinQ app,& add LG smart TV link account, in Google Home search for LG ThinQ to link, to Google,but pop up message say need to open new accound why?? @@LGUSASupport Hi i have add my Amazon account to ThinQ app and link to my LG TV but still cant use Alexa on my magic remote why and Google assistant ?? after Update LG webOS software why ?? Hi, I after update LG webOS software, cant use Google assistant and Alexa. i follow the steps i have sing in to after press the Google key on the Magic remote Google logo not pop up , it say not supported but my ThinQ is link to my Google assistant acc and Amazon Alexa but not responing why??

[@Yallsellic71]

I have the CX magic And then why you triggered me

[@LGUSASupport]

Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito

[@crayala]

No funciona en Uruguay. Una estafa

[@xperienz7x864]

It’s says that my country doesn’t allow google home ?

[@LGUSASupport]

Thanks for reaching out. For the proper support team, in what country is this located, please?^Sandy

[@xperienz7x864]

@@LGUSASupport I’m located in Sweden

[@LGUSASupport]

Hi, Xperien Z7X. Thanks for reaching out to LG Global. Let me get you connected with your region's support team, please connect with us via email at: www.lg.com/dk/support/chat-email or by phone at: www.lg.com/dk/support/telephone. Life's Good. ^Sandy

[@mjaks78]

@@xperienz7x864 Hi! I'm facing the same issue. Did you get any help from customer services?

[@LGUSASupport]

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito

[@doanutTHEnut]

Not helpful, I can't find any of those options on my new tv

[@LGUSASupport]

Hi, there! We saw that you are struggling on setting up Google Assistant on your LG TV. We'd love to help you set this up Kindly send us a private message through @LGUSSUpport on Facebook or Twitter so we can have a back-and-forth converstaion about this and assist you further. We'll be expecting you! ^Danee

[@LeFooTi]

It says that Google Assistent is not working in Sweden when I'm trying to set it up?

[@LGUSASupport]

Hi, I'm passing by to check up your case, and this is regarding about you Google assistance in your TV is not working. Do you still need my assistance? If so just let me know. Is there anything else that I can help you with? ^Arnel

[@LGUSASupport]

Hi, I'm passing by to check up your case, and this is regarding about you Google assistance in your TV It's not working, and we never heard from you. If you have any other question, please don't hesitate to send us a message anytime, for now I'll go ahead and end our session. Again thank you very much and have a great day. ^Arnel

[@reticent]

I can't even link your stupid app to Google Home. It's totally broken. Please fix your software, the level of incompetency here is just eye-wateringly bad. But I will say this, at least you guys are helping to improve Google Chromecast sales.

[@LGUSASupport]

Hi, David. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers.

[@hanniballecter4657]

Unfortunately, you sent me to service in the country I come from. And in Europe, the C3 Oled TV does not support Google Assistant, in Sony TV and older LG models, the assistant works because I have an older non-OLED model and it works great, your newest TVs are usually garbage for this reason and cannot be used in Europe, I wonder if it is the same in the USA there is this problem. As soon as the matrix burns out, I immediately replace it with a Sony one, at least it can be used. C3 took me back to the times with the first plasma TVs - a tragedy. I do not recommend your TV, it is not worth saving €150, it is better to choose Sony. I was convinced by the propaganda that LG provides matrixes so it can use them better, unfortunately now I feel as if LG was 15 years behind Sony :( Greetings to the employees who respond to me, but I will avoid the LG company at all costs

[@caesnayra]

I can only turn off my tv from My google home device, but I cannot turn it on, is anyone else having the same issue?

[@LGUSASupport]

Hi Carlos, Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number so that we can assist you further. ^Arnel

[@LGUSASupport]

Hi Carlos, Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number so that we can assist you further. ^Arnel

[@LGUSASupport]

Hi! Carlos, After several attempts of reaching out to you, unfortunately, we did not receive any response regarding about your TV that is not turning on. We assume that your concern has already been addressed. For now.I will go ahead and end our session. But if you have any question don't hesitate to reach out to us, and we will be more happy to assist you. Thank you for being part of LG Family. Have a great day and stay safe. ^Arnel

[@urbbs09]

I'm having this and issue with my LG c1

[@LGUSASupport]

Hi, there. Thank you for reaching out. So we can better assist with your issue please contact LG Customer Support by any of the below options: Live Chat: www.lg.com/us/support/chatbot Email: www.lg.com/us/support/email-appointment Facebook Messenger: facebook.com/LGUSA/ Twitter: @LGUSSupport ^RR

[@LuisAmeglioDiaz]

it doesn't work...sorry no devices found in your lg thinQ account... lol

[@LGUSASupport]

Hi, Luis. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^Rain

[@aelouadi]

Cannot START THE TV WITH GOOLGE ASSISTANT💢

[@LGUSASupport]

Hi there! I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Rose

[@NiteshBarnwal]

WebOS is creating confusion on its usability while Android focuses on user acceptance interface

[@LGUSASupport]

Thank you for your feedback regarding the usability of WebOS interfaces. We apologize for any confusion caused. At LG, we strive to provide user-friendly interfaces that cater to different preferences. WebOS offers speed and a range of services and functionalities. We appreciate your input and will take it into consideration for future enhancements. For further assistance, please feel free to reach out to us privately on Facebook or Twitter via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam

[@deveneyfamily9795]

I wouldn't say I like it. KZbin searches are garbage. How do we turn it off?!

[@LGUSASupport]

Hi, Deveney. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.

[@NO-wf4nb]

넘 복잡한 셋업 정신차려라 lg

[@LGUSASupport]

Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April

[@masterwongshifu]

Absolute trash. Doesn't connect to Google home. Should be sued for false advertising. Yes, I did contact support and all they did was show me this video. They stopped replying after I told them it didn't work

[@LGUSASupport]

Thank you for taking the time to communicate with LG about your experience with your LG TV. We're sorry to hear the inconvenience you have encountered. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. Send us a DM on Facebook or Twitter using @LGUSSupport and we'll be ready to help. -Mishi

[@masterwongshifu]

@@LGUSASupport FYI - this is the OLED55C1AUB. Same problem all Canadians have with trying to link Google home to the thinq app. Yes, the tv is registered to the app and can be controlled through the thinq app. When linking the thinq app in Google home, it simply gives the error that there are no compatible devices. I have tried recreating accounts, reconnecting and registering devices and account in every permutation.

[@AutosportMore]

for those who live in the Benelux. according to lg customer service i was told that google assist does not work in all benelux this means for every tv from lg Google assist werkt niet in de hele Benelux **UPDATE** in my previous post here lg had posted a message below my post telling me to contact lg us and send a private message. I did this but they referred me to the Netherlands. that was not good assistance the message below was sent by a robot

[@LGUSASupport]

Hello, welcome to our LG US social media page, If you really need my assistance, please send us a private message, so that I can assist you further. ^Arnel

[@LGUSASupport]

Hello> I'm passing by to check up your case, and this is all about the Google assistance that is not working in your location, since then we never heard from you, Do you still need my assistance? If so let me know, Is there anything else that I can help you with? ^Arnel

[@LGUSASupport]

Hello, I'm passing by to check up your case, and this is all about the Google assistance that is not working in your location, since then we never heard from you, We're assuming that your concern has been addressed already, if you have any other concern, please don't hesitate to send us a message anytime, for now I'll go ahead and end our session, again thank you very much, and have a great day. ^Arnel

[@kevtlee08]

I linked everything but my google nest keeps saying my tv isn’t available and I need to set it up again. Which I’m confused because I’ve already set up everything.

[@LGUSASupport]

Hello Kev, welcome to our social media page, based on your recent post, it seems you need a support, please send us a private message together with your name and phone number, so that we can assist you further. ^Arnel

[@LGUSASupport]

Hello Kev, I'm passing by to check up your case, and the is all about your Google browser, if you need an assistance please send us a private message, so that we can assist you further ^Arnel

[@LGUSASupport]

Hello Kev, I'm passing by to check up your case, and this is regarding about your Google browser, since then, we haven't heard anything from you, we assume your concern has been addressed already, if you have any other concern, please don't hesitate to send us a message anytime, tor now I will go ahead and end our session, again thank you very much for reaching us here, have a great day and stay safe. ^Arnel