The bolt to attach with the nut is too short. The nut doesn't fit into the circle of the pole brace. I have model 90228 & the pieces are DRZ & BTS. BTS won't go through the pole brace. The braces also don't sit flush with the pole. We tried for an hour with no luck. Any suggestions?
@LifetimeProductsAssembly5 ай бұрын
If the pole braces aren't sitting flush, there is a chance that you might have the pole braces oriented incorrectly. Try reaching out to our customer service experts. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
@rayraycon37207 ай бұрын
at step 3.3 driving the nuts like shown caused the bolt to bind and bend bolt and ruined sleeve nut AAJ. having to call for replacement parts now
@LifetimeProductsAssembly7 ай бұрын
We're sorry you're having trouble with the assembly of your basketball hoop . Please give our customer service team a call and we can troubleshoot the issue with you and see if we can figure out what is happening. Customer service can also help order replacement parts. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
@oCHANCEo5 ай бұрын
Yeah mine did the same thing. What a &;$)&/ joke
@oCHANCEo5 ай бұрын
What did you end up doing so it doesn’t strip?
@mstanleydoАй бұрын
The pole is stuck together. Any tricks on how to get the bottom part separated from the middle part
@LifetimeProductsAssemblyАй бұрын
We do have one way that we have found to get those poles separated. Here is a video that walks you through it - kzbin.info/www/bejne/bIixlaOmqs1qfJo
@jakemaldey243Ай бұрын
My net wont adjust any fix?
@LifetimeProductsAssemblyАй бұрын
Please give our customer service team a call and we can troubleshoot the issue with you and see if we can figure out what is happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
@thatoneguyinthecorneroverthere8 ай бұрын
The pole brace nut on mine refuses to screw all the way up.
@LifetimeProductsAssembly8 ай бұрын
Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
@francoisgoyette18224 ай бұрын
Dans cette vidéo, vous ne montrez pas comment remplir la base. Comment le poteau dois être ? est-ce que si on l'acotte sur l'anneau elle vas brisé ? Et vous ne montrer pas comment manipuler la poteau quand tout est assemblé.