Listen to TurboTax Lie to Get Out of Refunding Overcharged Customers

[@ProPublica]

Here's more about how TurboTax has responded to customers who asked for refunds after being overcharged : propub.li/304SbgF

[@JAY1892]

His attitude, tone of voice and general inability to tell the truth are utterly pathetic. 🤬

[@NoeItorious]

Why is he so pissed? Like right off the bat? I've actually talked to the people from there in the last few years and they were awesome. This guy diminishes the good agents. Like, he doesn't even meet basic decency or professional requirements. He is either lying or thinks he is right, neither is a good look for the company

[@Dawt_Calm]

This is ridiculous. The IRS should never have entered into any agreements not to develop their own software or online filing system.

[@williamaperrow636]

The Turbo Tax rep has never heard of ProPublica or that there reporting is essentially "investigative". That's what they do: Digging through the lies to report on the truth is their sole reason for existence.

[@Nananki]

I've used the free filing option TurboTax offers in the past. This year TurboTax was pushing their paid version so hard and making statements to the effect of, "if you don't pay for this we're not going to search for all your tax money, only the paid version really thoroughly works." So I went with H&R block's free filing website, I got a slightly better return with them.

[@jessicawilson2772]

I am a paid tax preparer registered through the IRS (required by law), have previous TurboTax experience (including the automatic price jumps), and was previously employed by H&R Block. I am certain the IRS is "honest about that stuff." In terms of prep/file costs... the IRS has a full webpage providing approved free prep/file sites and the stipulations for each listed. They have no interest in scamming people through tax preparation.

[@williamaperrow636]

Thank you for 1) staying on topic 2) stating the truth directly and succinctly 3) your professionalism.

[@HeiligerGrimmnir]

What I don't get is why this line level employee is so invested that he acts like a snide twat about the whole thing.

[@howdyizzy]

what a terrible CSR enforcing a terrible policy

[@pumpupthevolume4775]

What do you expect when dealing with two horrendous entities (public and private) that are both there to screw you out of your hard earned money. On one side you get massive bureaucracy, inefficiency, overly-complicated rules and process, and on the other side you get price gouging, bad coding, unscrupulous employees and a philosophy that they will easily take your money but make it very difficult to get it back even if they owe it to you. Neither of them are in your best interest.

[@amhcurrentevents9314]

Anytime you have to say " free ... free free free ... free free free"... the shit ain't free!!!!

[@555dking]

I’ve had to call them before. They are awful

[@nunovurbiznis]

This should be a CLASS ACTION SUIT opportunity! I have been paying H&R Block since 2004!

[@obediabeancounter4331]

Gods work

[@cordell101]

I went through almost the exact same phone call yesterday. What a shit show.

[@CubbieBby]

Has the guy never seen the free file info on the irs site? Because I have lol I’m confused.

[@Greg29]

Well I'll never use TurboTax again.

[@Return_To_Sender]

Why not? It's free. Didn't you hear the man?

[@mneedes2]

I use TaxACT. They are getting bigger though. At some point I'm sure they will turn to scummy behavior.

[@whattheschmidt]

@@mneedes2 They already have. I've paid more every year I have used them and they are only getting worse. I hate all tax law, lobbying, and anything else keeping this nonsense going. It should be done like in Europe - we know what you paid and what you owed, here's a receipt and some money back, all done, nothing to worry about.

[@jturner405]

I didn’t file my taxes for 4 years then I filed and owed 50 k never paid and did not file last year

[@altonsteel5145]

Yup just had this exp the guy went round and round and round he would not refund me and they charged me with out ever doing my Taxes. There Crooks I never clicked summit I had to report my credit card stolen just to stop Payment !!!!!

[@obediabeancounter4331]

So this is the policy at TurboTax?

[@JeremiahFestus2]

the freedom edition is through irs the free file is through us, WTF!!!!!

[@deweys]

This customer service guy needs knocked off his bullshit horse... They could have paid the fucking refund with how much time he burnt arguing with you.

[@Ianator4]

That's just a low paid customer service agent. They can't do anything. You're arguing with the wrong person.

[@Ianator4]

He didn't design the program. Why are you arguing with a customer service representative. They can't do anything.

[@obediabeancounter4331]

No fee to file 10w40

[@Corrocon]

I used the IRS link to see about filing for free with H&R block and TurboTax. Both of them said I would have to pay to file. So I did neither 🙃

[@cxAdam]

Connor Anderson you're cheap as fuck

[@cult2458]

Someone's fired.

[@NickRoeder]

Doubt. Strong doubt.

[@555dking]

No he won’t be. Such a scummy company

[@Ianator4]

They're independent contractors. It's a temporary job anyway.

[@cherrygamez]

@@Ianator4 I am a turbo tax customer support new hire and i can tell you that they barely train you and then just throw you out on the floor without really knowing anything. it's very stressful.

[@cherrygamez]

so this customer is def arguing with the wrong person

[@GrymsArchive]

What a slimy company.

[@stevenrnewlin]

If a government can't fix basic things like this what do we do?

[@ChrisTheCringe]

Send a message such as boycott

[@middlesexaccount9080]

You're an absolute tool if you're begging a refund - it was a voluntary transaction; you paid for a service and received it. They "hid the free version? Big deal. Would you sue McDonalds because you didn't look hard enough on the menu for a "value meal" or something? The guy even explained on the phone how to get to the free version. An ill-informed QA guy who's probably not even an Intuit employee doesn't change that you didn't do your due diligence, and then demanded a refund after paying for and receiving a service you contacted for. Myself and tens of thousands of others didn't have an issue filing free last year. If you're an adult you've spent YEARS clicking "no" on websites, software installation, app marketplaces, etc which are trying to sell your services. The most embarrassing thing about this in my opinion is that you didn't bother to read the pages in front of your face when doing something as important as filing your taxes.

[@LermaBean]

Okay botnet

[@middlesexaccount9080]

@@LermaBean "everyone I disagree with is a bot" lol Grow up. The guy paid and received a service. He clicked the wrong but and didn't look hard enough for a free option.

[@acmotifs]

Hello Intuit CEO

[@alicebonnet4607]

I love turbo tax because I know money is the root of evil. They and the IRS keep me sin free.

[@Shmurdoo]

Sounds fake

[@6ktm198]

He tells you exactly how to get to the free to file process. You guys are just lazy to look for it...

[@LermaBean]

So you're going to tell that to a Pulitzer prize winning journalist blog? Pffft, bootlicker...