Live Cold Call - Finding Web Design Clients

Want to hire a cold caller? Visit www.RemoteSalesHelp.com
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Charlie Light discusses his cold calling process and how he finds new qualified leads in the Web design space. When making a cold call, make sure to get to the point quick and set a compelling hook. If you can't say something interesting in the first 30 seconds, you'll likely lose the prospect's interest forever.
Once you have created some interest, ask qualifying questions to uncover the prospect's pain points. Once you've qualified the prospect, set a solid next step.
Want my cold call scripts? prospectaim.co...
Hire my team to cold call for you: prospectaim.com/

[@Chillingworth]

Hi Mr. Light. I've noticed that this video was made about 3 years ago. Would you be interested in having me help you make a new version?

[@CharlieLight]

What did you have in mind?

[@ladistar]

Nice job, you kept him engaged beyond the initial reflex at the beginning of the call. You've gotten a lot better since your earlier videos.

[@CharlieLight]

ladistar thank you!!

[@roxannereyes154]

You were awesome dude! I can definitely learn from your techniques and I'm going to research the business before calling, so I'm prepared.

[@CharlieLight]

Thank you for watching! What niche are you calling to?

[@kevinbrown1065]

Is there a way we can also hear what's the prospect is saying?

[@fitrianhidayat]

It would probably be illegal without their consent

[@CharlieLight]

Sorry, have to protect their privacy since they didn't agree to be recorded

[@sammyjoseph2448]

It would be great if we can listen to the client voice, too.

[@CharlieLight]

I agree. I'm working on getting more of those up. It's just a bit tricky since I don't want to record someone and post the entire conversation online without their permission.

[@neeshsamsi]

You should get done with the call and ask for permission

[@legalmarketingplus1710]

Ways to see the year the site was created: Check the website in the archive.org/web/ (WayBackMachine) to see how old it is. If it's a WordPress site (check it with builtwith) you may be able to check using wp-content/uploads/ to see the year it was created (www.sitename.com/wp-content/uploads).

[@CharlieLight]

Thank you, great resource

[@BlondasticFantastic]

Ho Charlie, im big believer of tough love. You said this was a "solid" call but i think you're kidding yourself bro. This was just 2 nice guys talking and agreeing on the polite "I'm not interested" universal email fob off. I think you should have sound way more enthusiastic, knowledgeable and that you should have built up way more value in your service and product offering. As a freelance virtual sales agent i would be more tham happy to talk to you more about this and even demonstrate it with tangible results if you liked? Thanks R

[@ppp-xf9pu]

Hello Charlie, Your videos are awesome. Can you please make more videos on 1)How find web design clients and cold call that client? 2)How find web design clients from other countries and close the deal? Thanks and regards!!

[@samuelzanin7059]

you look like Charlie Puth haha

[@ashb9254]

he just needs a cut on his eyebrow

[@CharlieLight]

I can do that

[@jovanavezmar6092]

Why you don't leave on the microphone the another side so we can listen? This is just like monologue

[@CharlieLight]

Jovana Galic to protect the privacy of the person on the other end, since I don't have their permission (in this case) to publish a recording of them. I do have a few videos where you can hear the other end of the call, though.

[@jovanavezmar6092]

Charlie Light aha,ok right make a sense. Will check rest of them now because I am doing cold calls right now. Are you giving some private advices?

[@mike2010143]

@@jovanavezmar6092 LOL A BIG LOL

[@srubeda3574]

You just gave me enough confidence to give it a try. Firs cold-call ever and first meeting. Really grateful for this video men.

[@philipgermain5687]

Saw your comment and was curious: How's it going after 10 months? Any success?

[@tumisho-]

How did the meeting go man??

[@nasvcp]

You make it sound so easy

[@moviespyramid7334]

Where to find outdated websites owners phone numbers ?

[@ashb9254]

That's gold! Thanks, Charlie. Please continue sharing such valuable tips

[@CharlieLight]

Thanks Ash! Are you subscribed?

[@zookini]

What are you doing with your life these days

[@liblib89]

Thank you charlie, this gives me great perspective for doing the same thing. Also how do you think having a updated website leads to more clients potentially? I mean the one from 2013 might be 3-4 years old but it still functions properly, also what are some common objections? What do you say?

[@charlielight7938]

Good question. Just being an old site doesn't make it bad. But if the design is outdated or non-user friendly, you could certainly improve the company's conversion % by using a better design, better UX, and plugins that increase conversions, like live chat or coupon code popups. Some common initial objections are "we aren't interested" and "we already work with someone". The best way to overcome these is to remain positive and dig for more information, so you can find the :real objection (often people will say something just to get you off the phone, even if it's not their true main concern) and start to build a relationship with them.

[@alina2701]

well it gave me some motivation, thanks, Charlie :)

[@CharlieLight]

Great! Are you still watching my videos?

[@mike2010143]

@@CharlieLight yes

[@maxkowalczuk1872]

Do you sell websites from other companies? We are having trouble getting new clients, we are in Orlando, FL

[@CharlieLight]

Yes, send me an email [e-mail]

[@maxkowalczuk1872]

Okay, Im sending you an email now

[@halitvanempel227]

Hi, Can we hire you as cold caller for our web design / development business? You will get paid 50% of what the customer will pay for the website. And where can I contact you?

[@CharlieLight]

I don't do commission-only, but if you email me at [e-mail] we can work something out.

[@OttoThompsonReviews]

You need to create your own products and downloads and put them in your Video description for a small fee.

[@CharlieLight]

Otto Thompson here's one product I've been selling lately: shop.leadlogica.com/product/seo-call-email-scripts-booklet/

[@roipropertypathfinderuae]

hello, tell me please, where to get phone numbers for calling?

[@syedbijoy8108]

I am freelance graphic designer. So, can i get clients by using cold calling?if yes,,so how can i get this clients phone numbers for call?and who will be can my clients?

[@CharlieLight]

For list building, watch my video called "How to Build Propsect Lists (for Digital Marketers" You need to have a strong, short pitch, and engage in a conversation with your prospect about their needs

[@adrianduncan7228]

This would have been nice to hear the clients voice

[@CharlieLight]

Check my most recent video

[@gustavsasaris2078]

Yeeeah, Im a thousand subscriber. Good video and great content. Thanks for sharing, keep em comin..

[@CharlieLight]

Awesome! Thanks for watching

[@bradroberts5651]

Sent you a reply by e-mail. Great work!

[@robbincloss6558]

Great call what crm do you use, and social media management

[@CharlieLight]

I use AgileCRM

[@ebaqdesign]

Hey Charlie what CRM do you use?

[@CharlieLight]

AgileCRM

[@Neceros]

Wish I could hear the other end of the call. So what do you do if you have no client history?

[@charlielight7938]

Either do a project for a friend/family member's business to showcase your work to potential clients, or just create your own project and use it as your case study. You could create a dummy website and use it to show prospects your work.

[@UnifiCloud]

Famous

[@CharlieLight]

Some day

[@anthonylauria9421]

Your enthusiasm is great. Do you feel as though you should ask them if they are the descion maker on the company website. As well as there marketing budget? Do you feel you should set an honest appointment, to close them ?

[@CharlieLight]

Thanks for watching, Anthony. I definitely think it's important to know- I usually know ahead of time who the owner is, because I build targeted lists of who to contact. The budget would be important to talk about, but doesn't absolutely have to happen on the cold call. I should at least know the general size of their company, so that I at least have an idea of what they can afford. Thanks for the comment, and make sure you're subscribed.

[@Broocs]

Where do you get the list form? Are there other ways than scouting on google for small businesses?

[@CharlieLight]

John Fisticanu you can buy access to databases like Lead411, ZoomInfo, etc. I personally like hiring someone to research a list because I know the data is fresh. I can also have my researcher build a list for you- shoot me an email [e-mail]

[@thekenndubisi]

Awesome video Charlie!

[@charlielight7938]

Thank you!

[@MatthewMJJordan]

*So this is what CHARLIE PUTH does when he ain’t doing music stuff*

[@rammaheshwari9748]

This is the best video I saw so far on getting clients as a freelancer.

[@ryanjohnson5882]

Can you make good money as a web designer and do you use wordpress?

[@CharlieLight]

I'm not a web designer, but I work with several that make good money. Recurring revenue is the way to do it. My site is not WordPress.

[@romanianmike106]

still doing this?

[@morganroux6420]

Great video Charlie. Just a question : you look like leaving several blanks when you speak, I don't really know if you're interrupted by the client, or is it a technique ? From 3:32 to 3: 50 for instance. Thank you !

[@CharlieLight]

It's a technique - don't want to cut them off, but if there is a pause, sometime I want to let them form a thought and tell me what they think before jumping in

[@xAcidrain420x]

Is there anywhere I can get a word document /pdf of this ??

[@CharlieLight]

Dylan Frias of my call scripts?

[@legalmarketingplus1222]

Click the three dots below the video and select open transcript.

[@itsrockitt]

Dude we couldn't even hear the biz owner.

[@CharlieLight]

Trying to protect their privacy. Obviously they didnt give permission to be recorded and put on KZbin

[@200henny8]

I have trouble actually getting through to the owner I am almost always met with a receptionist and s They ask if they can take a message and I usually find myself at a lost for words also how can you tell how old a website it?

[@007strager]

Great call Can you do one for finding social media marketing clients?

[@charlielight7938]

Absolutely, I'm actually starting a campaign for a social media company this week so I will record a call or two.

[@007strager]

Charlie Light I'm a social media marketer myself, I'd love to get in touch and see where things go

[@charlielight7938]

Let's do it! Can you email me? [e-mail]

[@007strager]

Charlie Light sure thing

[@patricklancaster8684]

Watched 3 ads by accident 🤦🏼‍♂️

[@CharlieLight]

Works for me!

[@marshal523]

Is cold calling still reliable in 2020?

[@CharlieLight]

Yes, definitely. However, cold emailing and LinkedIn outreach is really easy today - I would start with those, and then cold call the ones that don't reply.

[@vyacheslavlevdanskyy7660]

Damn, you kinda look like Ryan Raynolds

[@CharlieLight]

haha thanks!

[@TruthSprinkler]

Great video. What CRM are you using?

[@CharlieLight]

TruthSprinkler thank you. I use AgileCRM to autodial but I like nutshell for all other purposes

[@darotv5379]

What about email them instead of calling? Can it work?

[@CharlieLight]

Absolutely. Usually can get more results with email, since cold calling is time consuming and few people answer

[@darotv5379]

@@CharlieLight Okay, thank you!

[@darotv5379]

@@CharlieLight Can you make a video about what we have to say on the email? That would help alot! Also do we have to tell them our phone in the email?

[@pedrolucas6352]

Very good content. Thank you.

[@CharlieLight]

Thanks Pedro!

[@brianpham5211]

Great video! Which auto-dialer and CRM do you use?

[@CharlieLight]

Brian Pham AgileCRM for autodialing and as a CRM. if you're not making as many calls and doing more relationship selling, I prefer Nutshell.

[@luisgiron123]

damm bro your a beast watch your cold calling

[@michaeladams1140]

Hi Charlie, awesome learnings! was curious about knowing approximately how many calls you make in a day & also can you explain to me in brief as to how you get your virtual assistant to get the leads from google page 2 & 3, how does that work?

[@CharlieLight]

Michael Adams the number of calls depends on what I'm trying to accomplish. If your only job is to make sales, I would be making 100+ calls per day until you're booked full with appointments. For the prospecting process, I can make a video of that this weekend- it's something a few other people have been asking for.

[@michaeladams1140]

Thanks Charlie, cheers!

[@averonmedia47]

Thanks Charlie...for key points

[@CharlieLight]

You are welcome. Are you still watching my videos?

[@IDBTVPoweredbyCXD]

Great helpful tips man!!! Loved it

[@CharlieLight]

thanks for watching!

[@prazavijain8000]

Hey if they don't have website than how to pitch them

[@nickalmiron5257]

Still the best tutorial for cold calling for web design clients

[@anshpatel7870]

From where do you get clients info ?

[@CharlieLight]

I hire VAs to research prospects and make prospect lists. They use Hunter.io, Linkedin premium, and Rapportive to find emails.

[@elainem.9712]

How many clients do you get with this method in a week/month?

[@CharlieLight]

Elaine M. 2 per week typically

[@elainem.9712]

Thanks for reply. May I ask where you get your prospecting list? page 2 or 3 of google or do you buy from somewhere?

[@CharlieLight]

Elaine M. Yes, page 2 and beyond. I hire a virtual assistant to build the lists for me

[@elainem.9712]

Please respond to my e-mail. It's about open order for role play video.

[@Visiomax]

Nice! Good value! Thanks for that :)

[@CharlieLight]

Flo&So no problem!

[@יאיראביבי-ו7כ]

good video, tanks

[@CharlieLight]

Thanks - are you subscribed?

[@roipropertypathfinderuae]

hi Charlie. Tell me please, do I need any office for selling web design services??

[@CharlieLight]

No, definitely not. I work from home

[@roipropertypathfinderuae]

@@CharlieLight Cool! And is cold calling really effective way of sales web design services in 2019?

[@CharlieLight]

@@roipropertypathfinderuae yes. People still answer the phone and want to talk to a real person. But use other methods too, like cold email and linkedin.

[@roipropertypathfinderuae]

@@CharlieLight ok, thanks bro! You are cool!

[@CharlieLight]

@@roipropertypathfinderuae thanks man!

[@ross4709]

Is it possible just to code there site and thats it?

[@CharlieLight]

What do you mean exactly? Depends on what you offer and what agreement you come to with the prospect

[@ross4709]

@@CharlieLight The only thing I offer is building the design using html css javascript i dont do seo or anything like that also i rang a client eariler they asked how much would it cost to remake there website which is 8 pages I said around 600 pound and they put the phone down is that price to much?

[@CharlieLight]

@@ross4709 oh, got it. Definitely think it's good if you specialize in web design only. And your pricing isn't too high- customers need to see why you're valuable or why your websites are good before deciding to spend money with you

[@ross4709]

@@CharlieLight I only started today I have no clients to show off to them also they asked me what company I was with and I said I am not with a company I do this working from home which she was ok with until i told her it was 600 and she just put the phone down which was rude she didnt even try to negoiate

[@chaingangsoldier0609]

you just earned a student and a fan

[@CharlieLight]

glad to have you!

[@deanmignola5448]

You are a rock star Charlie

[@CharlieLight]

Dean Mignola thanks!

[@arsadrahman]

How can I hire you?

[@CharlieLight]

Arsad Rahman email me, [e-mail]

[@AkbarKhan-qr4hu]

hey charlie, sometimes when i cold call most of the calls forward to the voice mail. make video about this how to fix this problem and conversate with real person at the moment, loving your videos, Thanks.

[@elainem.9712]

Hi there. Our company uses SEO it eventually replace a clients paid ads. If a potential client asks what about their current Google Ads account, should tell them to continue using it until results come in from our efforst or ask for the login so we can manage it. Alot of business owners might be turned off by giving the login to their Google Ads right?

[@CharlieLight]

Elaine M. I would just ask if they are comfortable with it/want you to handle their ads as well.

[@ankushmanhas4228]

Great man

[@CharlieLight]

Thanks for watching

[@JP-zp6ob]

gold!

[@CharlieLight]

Thanks Jake Paul

[@wasimminhaz879]

Hi Charlie nice video and quite helpful.Is there any way we can mention about the prices as well on the first call because most customers do ask me that right at the beginning of my call.

[@CharlieLight]

Yes, I would definitely share pricing if they ask. Nothing worse than making the prospect think you are hiding something by not giving clear information. I usually say something like "most of our clients spend between $500 and $1,500 a month- it just really depends on what you would need us to do"

[@wasimminhaz879]

Charlie Light I do usually share the prices on the first call but I tend the loose a lot of my customers because of that.Not sure how do I put across the prices so they don't hang up on me.

[@CharlieLight]

I doubt that you are losing interest just because of price. People will pay a lot of money for something that is effective; however, if you tell them the price but don't prove any value, then people won't be interested. What else are you saying on your call?

[@wasimminhaz879]

Charlie Light Well to be honest I pitch them about a website on WordPress platform with around 5 to 6 pages and also with a book a service page with social media bookmarking page and mobile friendly site.I am not able to figure out what's the issue because my collegaues are able to convert clients from similar industry and until 6 months ago I was the top seller and now em struggling to sell the same.

[@wasimminhaz879]

I am just taking down few points from your videos so I can apply the same on call and get some success.

[@donaldbrown1792]

Thanks for the upload

[@letitloose347]

Hey Charlie, great video! Btw, would you create the online booking system from scratch or have an existing solution integrated into a wordpress site? Thanks!

[@CharlieLight]

Let It Loose I would use an existing solution

[@FaisalAbdullah]

Found you 2 days ago, and i'm hooked. Thanks Charlie. Question. When prospecting, and looking at a prospects site, and there's no contact information of the owner (only general phone number and email), how do you get the contact a decision maker?

[@CharlieLight]

Awesome, thank you for watching the videos! 2 ways I do it: look for the company on Linkedin or look for them on the BBB. Also, you can just Google "AAAplumbing.com owner Denver, Co" and there may be a page or 2 where the owner identified himself/herself as the company owner.

[@FaisalAbdullah]

Thanks Charlie!

[@kevindhimitri8794]

You can also try searching on Google "business name manta" and find the owner on manta

[@halitvanempel227]

Do you offer closing services? I already set appointments but i am searching for a commision based closer

[@halitvanempel227]

For lead gen

[@CharlieLight]

@@halitvanempel227 email me [e-mail] with some details about your services and pricing

[@bradroberts5651]

Hi. I sent you a reply by e-mail.

[@artmetricsmarketing]

Thanks charlie

[@charlielight7938]

Thanks for watching Ariel

[@BeFoundOnTheWeb]

How did you know it had been three years since they updated their sites?

[@toddmeyers4747]

1:50 - 2:15, plus during the call at approximately 3:55 he asked the prospect outright.

[@bradroberts5651]

Will you get started on the video before weekend hits? I re-sent the clarified instructions to your e-mail.

[@CharlieLight]

yes

[@elainem.9712]

Hi. I sent you an email.

[@bensalter7997]

Sorry.

[@webrix6559]

Good

[@Mahmoodbanafe]

how much do you charge per website

[@CharlieLight]

Somewhere in the neighborhood of $2,000 depending on the scope of work

[@rishikeshjadhav8651]

Would you be intrested in Outsourcing your work?

[@CharlieLight]

Which work?

[@rishikeshjadhav8651]

@@CharlieLight Everything from PPC/SEO/WEBSITE DESIGNING/HOSTING/SMM/LOGO DESIGNING U CAN CONTACT ME FOR FURTHER DISCUSSION IN DETAIL REGARDING SERVICE , PRICE , NDA DOCUMENT SIGN UP @ [e-mail] / [e-mail] / [phone] I work at Daxy Pvt Ltd an Digi Mkt Company

[@EnmanuelDiaz]

How do you find leads to call?

[@CharlieLight]

Hire a VA to build lists

[@Visiomax]

btw, when is to going to get launched?

[@CharlieLight]

Our new site is ProspectAim.com

[@dadriaanse]

Well done man. I'm showing up 2 years late to the party, but what do you use for crm/autodial now?

[@CharlieLight]

Here are the sales tools I use: docs.google.com/document/d/1LoR-P67C4e0fc_WnIfA3hYxkXc-lxODiyX_frgCTIwc/edit?usp=sharing

[@elainem.9712]

Hi again. I sent you an e-mail.

[@CharlieLight]

thanks

[@rahimhuda]

👍

[@mikesanders3778]

Good work, Keep it up!!!

[@CharlieLight]

Thanks! You still watching my vids?

[@paulashley4072]

Great videos Charlie you should do a video on using AgileCRM your insights and tips would be awesome. . Make sure you get an affiliate link to pay for your time making that video :) if you already have one please post it right here, I'm about to sign up

[@CharlieLight]

I will make that video this weekend! Use this link to get Agile: www.shareasale.com/r.cfm?B=856895&U=1617623&M=65450&urllink=

[@raihan7871]

what crm you used?

[@paulashley4072]

He uses AgileCRM + Twilio to track calls and autodial prospects.

[@sunnyduscle]

Agile is the bomb!

[@mike2010143]

Modda gudu CRM

[@PullinMyOwn]

I've looked at plenty different places for cold calling for digital marketing services. You've got the best cold calls out there and best content on it so far. Thanks so much brother.

[@CharlieLight]

Thanks Kyle! Appreciate it

[@rgraham71504]

I love DM calls. Calls getting past gate keepers is what I want to see.

[@CharlieLight]

Got it. Make sure you're subscribed so you don't miss my next one

[@hoominbeeing]

This is my first video of yours, you are a cold calling GOD! Keep it up.

[@CharlieLight]

Hoomin Beeing thank you!

[@hoominbeeing]

Just a question, what do you do if you're met with a gatekeeper? Like a receptionist or something? Do you just tell them you want to see ? I heard they'll ask for who you are and what you do and you'll be shut down before you even reach your target.

[@CharlieLight]

Hoomin Beeing you're correct. I treat them like they are the decision maker. Give them the pitch and if they see value or know the company needs your service, s/he will help you out and point you in the right direction.

[@hoominbeeing]

So you'll basically pitch them? What if you don't know their name and it isn't posted on their website? Thanks, most b2b sales will have you met with a receptionist or something so that is definitely useful to keep in mind.

[@bern-zlespere6172]

The very first minute left me...because, when you are just starting out...you obviously don't have any clients to work off of and use as examples, etc. So what would you say to someone trying to acquire those first one to three clients?

[@CharlieLight]

You have to be confident and have certainty in the deal you are offering - if the deal your propose is clear-cut and interesting to the prospect, they're not super likely to ask for reference or past work (it's actually usually an objection made by an uncertain prospect and not a necessary step in the road to the sale). Alternatively, you can do some work for family or friends' businesses initially to create your first few case studies.

[@bern-zlespere6172]

Can't believe you replied. Thank you very much.

[@CharlieLight]

No problem! I try to reply to reply to every comment

[@GovindRaifloydconsultancy]

Bern-z les Pere that's a good question. We are a web designing and development company located in Kathmandu, Nepal. We sell our services in US and we have been in sales for 2 months I often come across such objections including the fact that they suspect of scammers but here is I overcome this. I follow a consultant's approach. So I tell them that me as an entrepreneur want to help them as an entrepreneur and I want to give them free advice and it's their call if they want their current provider to help them with it or I will be more than happy to. The technique works like charm to an extent that they feel comfortable sharing their card details for payment. If you want to know email me at [e-mail]. I will share you the strategy in details.

[@realestatemotivator]

Captain Dildoface you have to build your own portfolio of websites, and launch them live as businesses and use the list of websites you've built as leverage to sell an actual client. You have get the ball rolling somehow.