Рет қаралды 27
At the INSPIRE Luxury Hospitality Conference, industry leaders delve into the evolution of loyalty programs in hospitality, uncovering how behavioral economics, AI, and data-driven insights are transforming guest retention and engagement strategies.
Key Discussion Topics:
Behavioral Economics: Insights into guest decision-making and its impact on loyalty design.
Personalized Programs: Leveraging CRM systems and real-time analytics for customized experiences.
AI in Action: Enhancing retention, predicting churn, and automating personalized engagement.
Future Trends: Moving beyond points-based systems to experience-driven, instant reward models.
Featured Speakers:
Patrick Pahlke: Chief Commercial Officer, Sage Hospitality.
Ellis Connolly: Chief Revenue Officer, Laasie.
Kristie Goshow: Chief Commercial Officer, KSL Resorts.
📌 Don’t Miss Out: Discover how data and behavioral insights are transforming hospitality.
🌟 Join the Conversation: Stay ahead with cutting-edge strategies from ILHA. Explore resources and upcoming events at ilha.org
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