LUSH EMPLOYEES BE LIKE

As a 13-year-old, they terrified me.

[@kylafrieden917]

Instagram: itiskylanotkayla Tiktok: kylamargitfrieden

[@MaryJane-tp3qd]

I came to comment on your name because my best friends name is also Kyla 😳😂

[@niyaboyd3805]

Stop. Please.

[@CemeteryDriveClown]

she looks like the girl from Scream Queens

[@HeartlandChasingNetwork]

Nobody cares big nose

[@trickwillis]

@@MaryJane-tp3qd my niece Kyla is Canadian, I came here to encourage this Kyla to keep posting creative content never seen her before but thought this was funny, however reading comments from haters I decided to just latch onto your Kyla connections. BTW my niece is awesome

[@Kristiekins2]

As a former lush employee, trust me, we find it just as weird as you do.

[@havingicecream]

I imagine there's pressure to be 'very friendly' and basically nice-bully shoppers into buying something additional😅

[@lovelyismydog]

It makes the whole experience so awkward why do they train there staff life that?

[@lenamonroe2961]

Is it based on commission?

[@ABeautyConnectionx]

@@lenamonroe2961 no commission!

[@victoriap1649]

@@ABeautyConnectionx all that work and no commission! That’s crazy but not surprising in America :/

[@ljb5163]

This store sounds like an introvert’s worst nightmare.

[@alexandrean6657]

I’m an introvert, and I used to work there. I would be beyond drained at the end of the week lol. It was one of my most fun jobs tho.

[@LucyChews]

It is and so is this video

[@happyfacefries]

It... Kind of is...

[@Swedifornian]

It is. I avoid their stores because I can’t handle the staff. I feel anxious just looking in through the store windows.

[@zoereecie]

Im an introvert, though i’m still able to talk to strangers better than most others, and it’s still overwhelming as hell. i hate going in there 😂

[@dazzle261]

I'm a really introverted person, but honestly, the Lush employees are incredibly nice, I never really smiled much because I didn't really like emotions that much, but their effort just makes me happy.

[@sylvia7777]

Same

[@_acidbath5077]

Also, a pro tip of you're ever in a shop like this and find the staff overbearing,just say "I'm just browsing now but if I need anything ill come find you" because honestly that's all they actually want you to do.

[@_acidbath5077]

@Cryer24597 that sucks. There's definately always that one guy who takes their commissions way too seriously, for sure

[@coco-pj1vu]

you are very right :) I work at lush and we are totally fine with people who just want to take a look for themselves !

[@alexisgeiser4387]

I remember going to lush when I was like 16 (6 years ago) I was depressed, and my mom and I played hookie from school/work and we went to Universal. We stopped at lush and the two employees were playing around with me and made my day. We just messed around for like an hour and I’ll never forget the smile they put on my face when it was hard to even fake smile. I have a film picture of me with them somewhere. Please be nice to the employees they must be cherished.

[@maycake4504]

That’s a sweet story. I actually also really like lunch employees. They make me feel like I am being heard. Plus they’ll let you do fun stuff and give you free things.

[@raggedyanne9631]

@@maycake4504 lunch blahah

[@yuyucontent]

This is so wholesome!

[@xanaxcitty5860]

Exactly idk why people don't like them but i personally find talkative and cheerful employees very nice ..it makes me feel more comfortable and is much better than them straight up ignoring me

[@La-gy4hm]

@@xanaxcitty5860 I wouldn’t be able to handle something like that because I have social anxiety, so I would feel just very uncomfortable in general.

[@kingbear7874]

I'll say this: Im a giant blue collar dude amd I like going into Lush because people are nice to me, unlike 90% of stores I walk into where I feel like Im viewed as a nuisance. I don't think Im their target audience but they treat me like I am. Its why I keep going back. That and the Thundersnow bathbombs were the shit.

[@bluwu_madi]

This comment made me chuckle that's nice bro!

[@ing360]

Me too!!! I love these employees and I love this store!!

[@mystical_cupcake]

You, my sir, are awesome 😂

[@nnicollan]

Hehe nice comment

[@Stelulla]

This comment takes the win.

[@nazatulsyah]

I know this is a harmless joke, but just to remind everyone to treat retail workers kindly. Not a retail worker, but I used to work as a cashier for a fast food so I understand the exhaustion from entertaining customers.

[@oliveryt7168]

Well said.

[@pineapple3753]

@Cryer24597 They are forced to be that way. Retail and workers dealing with consumers have to “entertain” them. So they are probably being watched and stalked by their manager and so they needed to keep bothering you just to not get fired or yelled at. It’s so annoying to work in retail, cause if you don’t bother the customers managers see it as you being lazy and not wanting to do your job.

[@DemoniaSings]

@Cryer24597 As someone who worked retail, we have to sadly do that. Majority of stores require for employees to be social, and interact a lot with customers in hopes of selling product or just overall advertising, making sure that the customer is having a good experience so that they return. It’s a pain, but it’s tactics used by almost all places

[@therealslimshitty5186]

@@DemoniaSings God, that's so shitty.

[@ThePatriot6256]

I don’t think there’s a single customer that wants to be entertained 😂 I want to go in, and get out as soon as possible with as little human interaction as I can get

[@jewelsh2260]

I work at lush and this is all a required part of our training. During our first interview we are required to demo lotions and scrubs on the managers so they can see first hand how we would treat a customer. It’s called the “lush experience”. So please be nice to us, we deal with customers all day long and have to keep up the momentum.

[@ViVi-ev3rx]

I feel like Lush would really benefit from those color coded baskets where like 'Green=Dont want help' , 'Yellow=Want help' etc Edit: I've worked a lot of retail and I know this system doesn't always work because someone still might get upset if they dont get help, and our managers would probably still push us onto customers

[@mikaeltruelove]

Dude THIS please what a genius idea

[@bonsaikitty29]

This needs to be a thing omg!

[@thetinypotatobun]

You just know you'll get dummies who pick up the "don't bug me" basket and then be like "WELL WHY IS NO ONE HELPING ME" -___- My best friend works in a car dealership, and the amount of people who complain no one helped them after clearly having 1-2 employees approach them...ugh. it's like some people get apple sauce brain once they're in retail.

[@ViVi-ev3rx]

@@thetinypotatobun that's so annoying. I swear people walk into a shop and their brain just becomes smooth

[@InsaneLaughter01]

There wouldn’t be enough green and even then some karen would grab an green then get pissed and leave a shit review.

[@sarah-janemccall562]

Don’t forget the “all of the products are cruelty free” and “if you come back next week we have a big sale. But you didn’t hear that from me AH HA HA HAA HA HA”

[@ABeautyConnectionx]

They literally never have sales?

[@kyblaze2527]

@@ABeautyConnectionx That's why we didn't hear it from them

[@ABeautyConnectionx]

@@kyblaze2527 oh lol It supposed to be a joke to get you to come back and they don’t have a sale? Lollll what

[@bonsaikitty29]

🤣🤣🤣

[@sarah-janemccall562]

@@ABeautyConnectionx oh yeah it might be different in America but in Australia every time you go they always hint at a “big sale” but the only time they have a sale in on Boxing Day.

[@JamonBull]

As an introvert I literally can’t stand going into this shop.

[@atheon4075]

Think you mean shy, not the same thing as introversion

[@myporcelainhands]

@@atheon4075 *in·tro·vert* */ˈintrəˌvərt/* *noun* *a shy, reticent person.* 😅 It's the same thing, different word.

[@atheon4075]

@@myporcelainhands It's not the same thing... An introvert typically prefers to not spend time in groups or with others. A shy person doesn't necessarily want to be alone, but is afraid of social interaction to some degree. If you are afraid of interacting with people, you are shy. If you just find it tiring, you're an introvert

[@myporcelainhands]

@@atheon4075 That's not what the dictionary nor Google says. 😏

[@clapbombs]

Where’s an sjw scientist when you need them? Everywhere

[@suhey-lah5221]

As someone who used to work at lush, trust me, we don’t want to be harassing you as much as you don’t want to be harassed. Our managers would make us go up to a customer three (sometimes more) times to try and get them into a demo to buy something. The problem is that they don’t trust the products enough to sell themselves so they result to harassing their clientele and bullying their staff into uncomfortable situations. Believe me when I say I would get frustrated and embarrassed when my managers would force me to talk to someone who clearly wanted to be left alone. Next time you go into lush, keep that in mind please and have patience for the employee awkwardly following you around.

[@Princess_Maya_19]

I had a decent working environment at the Lush I worked at but I instill was forced into talking to people that I knew didn’t wanna talk or need help I always felt bad for them most of the customers responded pretty well with my approach but some I knew just wanted to be left alone

[@suhey-lah5221]

@@Princess_Maya_19 don’t get me wrong. I truly did love working at lush. I wouldn’t had stayed there for two years if I didn’t. But after my store switched management, it went from a second family, to picking favorites and being uncomfortable at work. And the costumers could tell the difference as well. The company just has a lot to work on in general. For one, training their managers better on how to lead a floor.

[@Princess_Maya_19]

@@suhey-lah5221 I completely agree with you. I made another comment about that same thing. The manager and the floor leads play a huge role in the atmosphere of the store because you have some leads that are chill and as long as the customers are being helped when they need it everything is good and they will actually check on customers themselves if they think they need help but you have other leads that just critique you the whole shift.

[@suhey-lah5221]

@@Princess_Maya_19 exactly! I can’t tell you how many times I was cutting soap behind the register or restocking the shop when the manager would come up to me and tell me to stop what I was doing and go help a customer or tell me I was doing something wrong or etc etc, meanwhile themselves, a floor lead or another sales associate was in the corner of the store on their Apple Watch or just standing doing nothing. And when it’s like that, it’s obvious to customers that it’s a toxic work environment. They can see it. It was just so weird when the shift happened though. We went from 15 people on our staff, to six and they “still didn’t have hours to give me.” They kept me at a seasonal position for two years when I finally told them I wasn’t going to stay with them if they weren’t going to appreciate the effort I was putting into my job.

[@BlueIvysAssistant]

Lush employees never approach me like this! They just stand at the register and stare at me the whole time like I’m going to jack something. 😂

[@delinayacob]

R u a poc ? Cause that might just be racism...

[@BlueIvysAssistant]

@@delinayacob No, I'm white. My grandmother says it's because I "act suspicious" whenever I go into a store. She has yet to elaborate on how I act suspicious. Maybe it's because of my Tourette's. 😂

[@lexithomas8722]

@@BlueIvysAssistant i kinda have paranoia I am autistic and adhd and terrible gruesome anxiety and o always lol dodgy going into stores

[@cristlewrite7944]

@@lexithomas8722 I don't have adhd or autism, but that me around any kind of government employee (ie airport staff)😂 Once the security dude almost didn't let me on the cruise ship with my family because I looked "nervous" 😅

[@lexithomas8722]

@@cristlewrite7944 I would 2 lol I’d never go on a ship

[@isadore7221]

I once stepped into a Lush store and before I knew it I found myself getting my arm washed with rose soap by a lovely gay man. I think I blacked out because I don't remember anything leading up to that point😅

[@youraverageartist1588]

We went into a Lush during COVID and they had us wash our hands with our own personal soap cubes. We got to pick the type we wanted to wash out hands with and take it home.

[@Sinful_Ariq]

@Tae is bae The mint mask is very nice. Mask of magmaminty I think.

[@sarahst.george9983]

@@youraverageartist1588 I went during covid too and the soap smelled so good!

[@dimh.2583]

YESSSSS

[@nymmkins179]

@@youraverageartist1588 I did that the other day with my boyfriend :)

[@manyerrors3719]

I honestly adore going to Lush, it's like having a super needy and supportive friend for 10 minutes. An employee once complimented my makeup and that compliment stayed with me all day.

[@Charleena-Purcell]

LOL a super needy and supportive friend

[@melissa9734]

I got a double compliment on my hair color and nails from a lush employee before and that absolutely stayed with me over a week lmao

[@june9914]

Don’t blame the employees blame the corporate higher ups that say that this weird ass culture is needed

[@taliamiller3381]

Anyone else so touch-starved that they actually love it when the employees grab your hands to rub lotion on them? 😳

[@zosoart]

Hold me Lush lady!!!

[@exist4046]

Please forgive me for wheezing

[@kraziiXIII]

Literally me in my first time to lush. Like I almost cried as this woman was showing me shampoo bars and holding my hand. Like it was the first time I had been touched by someone who wasn't family or a doctor in literal years. I was like repeatedly thinking "don't cry cause someone is being nice to you". Edit for clarification: there was no grabbing and I said yes to having a demo.

[@chiot2875]

That’s my nightmare. Lush is my nightmare

[@novasuper777]

Yasss! Touch starved and love the attention 😂🤣😂

[@kylaeast6930]

As a lush employee I agree BUT to be fair we get critiqued if we aren’t having convos with ppl😭 we r trained to do this

[@youraverageartist1588]

That’s seems extremely complicated

[@oliveryt7168]

No worries. If you chose this job you only follow instructions.

[@Ambs2023]

Okay HOWEVER! I once went to Lush to treat myself to a specific face mask that happened to be sold out. The employee was so nice, we started talking about why I wanted to treat myself (post-breakup) and she could see I was holding back tears. She went into the back, got me to close my eyes and sniff two products. I got to keep my favorite one as a gift. She wrote a note saying “I hope you’ll feel better soon.” Honestly bless 👌😘

[@mikaylamartin3z]

I actually liked that they were so interactive because usually I'm way too nervous to ask employees questions about stuff but the way they offered their help once in a while made it a lot easier

[@monsterromanceauthor]

I wonder what it’s like going to lush right now, in theory you might be able to peacefully shop 😂

[@shaquille_oatmeal6949]

Last time I went to Lush they had a two customer limit and we had to wait outside the store 😂

[@strawbrrysoph]

I gone in its still the same 😂

[@chloevaughn9755]

I went to lush in a mall in Vegas back in July and they stood at the door w/ a table and grabbed what you wanted, it was pretty cool

[@Kittymewmewmeow]

Nope, the only thing that’s changed is that they have masks on aknxosnxjdid

[@bee65]

Adding on to others, the one I went to explained the store’s social distancing policies pretty well and required patrons to use hand sanitizer or use a tiny piece of soap that was on a tray (really cute, actually; they had different kinds and it looked pretty similar to a charcuterie board, but you know... soap) all before entering the store. Like most places, they had a limit of people that could be in the store at once. It was a relatively pleasant experience and felt pretty safe.

[@brynjames3779]

It can be really irritating but I'd bet they have to act like this as part of the job, otherwise they might be fired etc. Haven't worked there myself, can't say for sure, but a lot of customer service jobs are like that. Please be nice to them

[@laurenpanzer9762]

As a lush employee I can tell u that we do have to act like this, we r told we need to be really upbeat and full of energy (how we act is judge by our managers and this could be a reason u get fired if u don’t improve on it). We’re also told that we should always be by the customer and if they say they’re fine we should re-approach them soon, it’s honestly so tiring having to be so animated with every customer that walks in and some are so rude. So please be nice to the employees a lot of them r just as anxious as you lol.

[@laurenpanzer9762]

That being said it’s a lovely job and I had an idea of the type of energy they would be looking for before working there :)

[@helloolive295]

Yes, we're trained to do this 😅

[@amberlynnweed1337]

who is saying to not be nice to them?

[@arribalaluna1]

Former employee here- we were forced to act like that or we would get reprimanded. It was horrible, minimum wage pay, everyone was kept part time so that they didn’t have to provide benefits, forced to attend mandatory meetings on days off for 30 minutes worth of pay, etc. I will never forget the time our store introduced free pedicures- we were to provide anyone and everyone a free mini-pedicure, in a small plastic basin of water for the customer’s feet (only quickly rinsed in the back of the store between uses) in the shop’s front window- working without any gloves or sanitation equipment that a proper salon possesses! That posed a health risk to both consumer and employees. I was appalled and quit (within a few months of starting.) They have an EXTREMELY high turnover rate. Before working there, I was a huge Lush fan, and now I will never shop there again. Also, they are not truly cruelty-free. It was well known fact that when the factory ran out of raw ingredients, like baking soda for bath bombs, they purchased from Arm & Hammer as a supplier, here in the US- learned this from my store’s management who toured a factory and had friends in the factory. Furthermore, when our store ran promotions, your free gift was actually expired product that we could no longer sell. Most products are “raw” without packaging, so you wouldn’t know which batch it was from and that it was indeed expired.

[@cfrygirl]

I’ll take this any day over a person that doesn’t want to be there

[@jessieqk12]

Tbh I would love if the employees did not talk to me at all

[@skumpkin5191]

They usually don't, this is just what stores force people to do to make it seem like they want to be there.

[@MorganHieb]

really? lmao i would 100% take the opposite bc my social anxiety lol

[@GingerBun]

Tbh not me i just want them to ignore me

[@hattarapilvi]

lush employees dont want to be there either lmao theyre there for money

[@verderame]

I swear to god Lush employees are the human embodiment of the “HEY! LISTEN!!!” from Zelda.

[@cheddarchemist5644]

Navi. She's the fairy.

[@musica1784]

OMG !!! this comment made my fucking day 🤣🤣🤣 fucking navi

[@verderame]

@@cheddarchemist5644 yes i know

[@hotdogwater9522]

Ok i was at lush once in my life and the employees were so nice 🥺 as someone who works service I’m actually in awe that they manage to be so sweet, I could never do it.

[@JennaLeigh]

It's forced. Management drills it into their heads- push everything. If they're buying 2 things, push to add more. Sell. Sell. Sell. If you're not exhaustingly pushy, management thinks you're a "bad salesperson". Reason number 6456755 I left retail.

[@hotdogwater9522]

@@JennaLeigh of course it’s forced, I work retail as well. All I’m saying I myself don’t have it in me to be as nice to the clients.

[@Sinful_Ariq]

@@JennaLeigh thatsa lotta reasons

[@JennaLeigh]

@@Sinful_AriqCan you tell I didn't like it?😂😂

[@riasweeet3844]

Lol honestly I am the type of person walking around in the store trying to get the lush employee to do a demo on me for free products LMao.

[@youheartmel]

Eww

[@scarlettspage]

ME

[@allyroe3569]

The worst is when you do actually have a question and you’re like “.....ok keep it short and sweet”

[@eva_hills]

my mum and I did a challenge to see if we could walk in and out of lush without being talked to, I came out the shop with washed arms and smelling like flowers

[@Holly-on6ey]

I absolutely LOVE their products but it was these same interactions I had while shopping in stores( obviously before lockdown) that made me switch to shopping online or reserving a product and just picking them up so I could get out of their as quickly as possible. I was unaware this was an enforced policy and that’s awful. It’s one thing to ask customers if they need help or are looking for anything specific but it’s another to be told to constantly bombard the same person over and over( and at the risk of losing your job if you don’t comply to THEIR absurd standards of customer service).Especially since most people who buy lush already know what products they want to buy heading in and just want to grab those items without hassle.

[@sarahchristiina]

you do realize this is overly dramatized right? would you rather be treated like shit and that your patronage is unappreciated? I get some people have social anxiety but they’re just trying to make people feel welcome and be as helpful as they can. I guess youve never worked retail.... I’m not trying to be rude, but trying to explain their perspective.

[@user-bc4es6uq8m]

sarah wood they literally empathized with the people that work there lol why are you mad

[@sarahchristiina]

@@user-bc4es6uq8m who’s mad? your passive aggressiveness is unnecessary, honey. i simply was giving the perspective of the employees, considering i’m a retail worker myself. most retail employees struggle with anxiety themselves (myself, included) and i was literally just stating that they’re doing their job and trying to make people feel welcomed and comfortable. all anyone has to say is “i’ve been here before, i’ll come to you if i need help, thank you” - and they’ll leave you be. half the people in these comments are bashing people for being nice, which is really backwards if you ask me. don’t @ me, thanks.

[@dantekai4750]

@@sarahchristiina I think you missed the point. Re read the comment

[@Bronzerbabe94]

Speaking as someone that was a manager for a retail store, these are enforced policies, the higher ups literally tell us to be on top of the consumers, even though we know y’all don’t like it-we don’t like it either, but that’s what the bigger heads want even though it comes off disingenuous and pushy, it’s stupid but not much these workers can do 🤷🏽‍♀️🤷🏽‍♀️

[@pepethepig7087]

Are we just gonna ignore the, " cAn i rUb onE INtO yOur SKiN!!!!!"

[@helloolive295]

Trust me thats part of the training, I used to work at lush and thought it was awkward af 😅 like for the job interview, they see how natural you'd be at stuff like that, no joke

[@tyla-rose9823]

Happened to me 😂

[@l_____l0]

ok but this makes me feel so welcomed, i used to love going into lush specifically cause the employees felt like actual people who you could have conversations with which actually made me a lot less anxious like they’re a real person just like me i don’t have to be nervous it’s okay

[@aidanm8954]

Lush employees be like "is this your first time at lush?" When we both know that they've got the highest paying customers on fucking watch list

[@graceherbertz4072]

Yeah lush is like this oof and if you say yes to anything be prepared to be taught about proper application and scent profiles

[@helloolive295]

Trust me it's in the job description, i could definitely tell if a person was better off on their own but if a manager was out on the floor as well I had to make sure I did it as much as possible

[@sarahchristiina]

Idk why its such a problem, most stores employees dont give af and offer no help at all. Id rather be treated like my business is appreciated instead if being treated like shit lmao

[@ellie8337]

This is so accurate it’s scary.

[@mizuki3183]

If someone greeted me at the door like that. I'd walk straight back out the door. My anxiety can't handle that

[@ahousecatwhohasacellphone]

i love lush employees lmao they’re so nice it helps me come out of my shell

[@KatieT97]

This screams “I’m paid on commission (how many customers they’re able to sell to rather than a standard dollar per hour check)” and I feel so bad for these types of employees

[@sarahbethjacobs]

It’s crazy that the actually don’t make commission lol A lot of people say they were trained to do this but honestly I think a lot of people who work there lack self awareness sometimes lol

[@evaljubinova7295]

Many stores that have this „be there for the customer - policy“ have managers side eyeing everything the employees do, if they see you not approach a customer or not engage in a conversation you get a grilling right then and there. It’s really frustrating especially when employees notice the people are unwilling to talk, but still have to encourage a conversation. It turns away many customers, but the sale per person rises immensely for those who do wish for a consultation. I personally find the policy really intrusive and awkward, but then again if the employees express they aren’t ok with it management ALWAYS finds a quick replacement...

[@InsaneLaughter01]

Jfc I once worked for commission at a job and I actually became suicidal. The sheer bloodthirstiness of the other employees was shocking and the amount of customers who’d act like they were intrested for half an hr only to reveal they had no intent would leave me in the bathroom crying. You wanna see sickos fuck with people for fun? Go into retail. It should be considered capital punishment. The crap you go through working in customer service eats at your SOUL. And you can barely afford a meal at the end of each day and are exspected to be grateful.

[@anyanorrie2556]

@@sarahbethjacobs we are VERY self aware and cringing the entire time. You are just praying the person will be nice back and your supervisor wont come up to you to give you "feedback" (which is always in the form of one thing they liked about what you did, one thing they think you can improve on and a question on how you can do better next time) like wtffff its so stressful and like false positivity

[@Princess_Maya_19]

I actually use to work for Lush a couple years ago and we don’t make a commission on anything. And they do train us to be extremely attentive to customers. We find it just as odd as everyone else does but if we’re not like this out manager or floor lead will literally pull us to the side and critique us. One night I was working and I had checked on the customer twice and even though both times they said they were okay my floor lead made me go back over there and I literally just had to apologize to them thankfully they actually had a question that time I would killed myself if I had to go back over a fourth time

[@dave9401]

Just pick up a massage bar and be like "my back is a wreck, demo this for me, demo it real good"

[@nousernamewhatsoever]

😂

[@yuyucontent]

lmfao

[@oonooooooooo]

those poor workers

[@warriornix4364]

A lot of men in their 30s-40s actually come in and use sentences like that on 16-18 year old girls that work at lush. Please don't go in and do that... It's creepy...

[@slbshadow]

Everyone complaining shes annoying yet, if an employee wasnt doing this in the store youd be complaining about the lack of customer service 😪😒

[@mwoz14222]

Truth!!! I work retail and that is 100% facts. Damned if you do and damned if you don't. People just like to complain and feel entitled

[@thebestjungkookfan4057]

Have you actually ever been to lush 😃

[@dietdrkelpdaddy]

Not true at all. Gen z aren’t Karens. I literally just want a nice “hello” when I walk in and that’s it.

[@kaironcabaylo]

Says "Hi there..." Me in my head: "I want to leave this place." Lol.

[@dragonscout79]

My local Lush shop has really nice employees lmao. They're not overbearing at all - if you say you've been before, they'll typically tell you what's new in, what's hot at the time and then leave you alone or help you to bag up/carry gift boxes. If it's the holiday season or you say you're buying for someone, they're swift in suggesting the best products for that person (example, my aunt loves winter berries and plums, and they picked out all the products of that type in mere seconds and helped me pick what was best). But if you say you know what you're looking for, it's all thumbs up, smiles and distance.

[@raspberry9079]

Even thats to much. I like piece when i am shoping. I hate employers like that. If i need anithyng iam going to ask.

[@keving7940]

@@raspberry9079 first of all grammar my god, and second of all you hate MANAGEMENT that enforces specific behavior, don't hate on the poor person behind the counter

[@AmazingRebel23]

This is how it is in Canada

[@craftyasmr3227]

That sounds like the dream.

[@kapi253]

The fact that I'm an introvert who's favourite shop is lush makes life hard

[@benej9356]

I felt this 😪

[@lvodniza]

During pandemonium, they’re like “STAY BACK” lol

[@Mvrge]

All of my experiences at LUSH have been amazing! LUSH hosted a staff party at my old workplace and it made me love my job that night because I had the opportunity to serve my favourite employees this time 😭

[@ashleytyler6237]

this is so accurate, i’ve had to pull a body bar out of an employee’s hand in order to prevent her from rubbing it on my polite mother who has an allergy to virtually everything scented.

[@elle7981]

Then why bring her into a store with a ton of fragrances?!

[@Grace-pi9cj]

@@elle7981 she might have been buying a gift for someone else or the 2 of them were just having a nice day out shopping? You should be able to go into a store without being touched or having a product forced onto you 😕

[@bed2000]

@@Grace-pi9cj what about her nose though, lol

[@tch9319]

@@bed2000 allergies work in different ways, it could be just a contact-based allergy lol

[@sevrynhowes6042]

My mom loves lush but most of their products have shea butter in them, which she has skin allergies to. She has to tell the employees every time she's in there that she can't try anything

[@draalien]

Never been there but now I'm scared because it sounds like so much interaction and it makes me nervous. 😣😣

[@FoxtrotMouse]

It can be awkward, but they do have an On-Line store. That's where my socially inept self likes to go instead.

[@tauma_the_goat7156]

Don’t be scared! I’ve been to Lush a lot and I do suffer from social anxiety, it’s a gorgeous store with a fun environment! Go with your friends for comfort and so you don’t have to do the talking, try not to go on days with deals or holidays as it’ll be busier and just smile and say thank you I’ll say if I need any help! The people at Lush have always been nothing but sweet and friendly, it’s not as imposing as seen in the video from my experience it’s quite pleasant even if they’re told to do it

[@tauma_the_goat7156]

Also another tip! If you want free samples be really sweet and ask how their day so far is at the register and say something like “it must be really busy today” or “the weather today is so cold/hot I couldn’t believe it, it’s nice and warm/cool in store!” Just small talk and be friendly and interested in them! It always works but only if you’re comfortable

[@elle7981]

Seems like innout burger lol

[@raechel381]

You can always tell them you have social anxiety and want to shop alone!

[@ravellicia]

This is so close to my shopping at lush experience: Right from the start, I could literalmy smell the prodcuts outside from the store in the streets. As soon as I walked in with my friends, an employee came rushing to us in order to welcome us (it was almost like she half floated, half slided, no joke) and asked us if it was our first time there. So we said no and she got really excited and wanted to "give us a tour" (I was like: this is one single room but okay??) and then proceeded to show us around the store. Whenever we stumbled upon a different product, she basically forced us to try it out and always added a spray of glitter, saying that "nothing works without glitter here". Honestly it was probably the funniest thing that happened to me while shopping.

[@chaoticsofea999]

As an Asian...this reminds me of how much I hate night markets when I used to go there to buy food.The aunties and the uncle that sells shit there is like "too helpful" and my introvert ass is not ready sis.

[@cortniesierra6235]

Social anxiety goes through the roof every time.

[@MK-dj5vz]

The repetition of asking if I want a demo lmao😂 so accurate

[@LauraAnne95]

This is like 90% of retail stores 🙄. I’m an introvert and I just want to shop in peace and not have a 10 minute conversation with every employee. If I need help , I’ll ask for it. I am of course never rude, but in my head I’m almost like “pls SHUT THE HELL UP” 🙄. I worked in retail for years , and a *good* employee learns how to read customers and when they should ‘dial it in’ a bit, and when they should be more involved. Everyone is different, so you shouldn’t deal with everyone the same way . It’s really annoying actually

[@dougdimmadomeownerofdimmsd770]

they have to be like that, im an introvert too/have social anxiety and just firmly stating "hey (i have social anxiety), id rather shop alone" should do the trick

[@Lemon_ML]

Imagine squidward gets hired on Lush

[@zoesaraiah6041]

omg this is so accurate and scary

[@snickerschizick4681]

I've never been to Lush and I'm kinda ok with that now..

[@aspenisthebest]

Snickers Chizick they’re bath products and lotions are the absolute best u can find I shop online cause the workers are beyond annoying

[@yuyucontent]

same

[@bec3581]

@@aspenisthebest it's enforced...

[@kpaxian6044]

Just go. Let them show you what is new They have to do so...but if you really want to be left alone just say you know what you want. But seriously...they have to offer to help as part of their job and show you a few products. They won't guilt you to buy anything though... also...their recommendations actually are pretty good. I went in wanting a shower jelly and since not every jelly had a sampler I was reading the labels. A Lush employee asked what scents I liked more than others and I said I was not big on florals or anything too sweet, but liked things like coffee, dark chocolate, spicy and woodsy scents, and more unisex scents (those associated as being neutral). The Lush employee recommended Lord of Misrule to me which has black peppercorn in it...which is not something I would have tried but I love it now. One of my faves. I make it a rule to only go in when I really want to pic up a treat and 9/10 times I usually listen to the employees and go with their pic (although I have my faves like Wiccy bar and 9 to 5 cleanser which I get often).

[@TheLost_n_Profound]

😂😂😂I love lush because the customer appreciation is SO extra! ❤️

[@Princess_Maya_19]

As a former lush employee who actually liked working there we also find it weird but it’s a part of our training and we will literally get into trouble by our manager if we are not being this attentive to customers. I had checked on a customer twice already and 10 minutes had gone by and my floor lead told me I need to go back over check on them even though they had said they were fine and just browsing.

[@livywithane]

Me when my friends are upset. 😂

[@polinaznobina7752]

It's really sad bc o had a friend that worked there and they told me that they were MADE to act like this

[@fuck_youtube_handles]

I don’t have social anxiety or anything so I can’t say what it’s like if you do, but I personally like how friendly the staff are. They’ll tell you all about the product you’re looking at, and they really know their stuff! They must have to learn everything about every product! I understand that for some people they might prefer to shop alone, but we need to appreciate them. :3

[@lynn4381]

Just realized this is actually the reason why I’ve never gone into the store again

[@SaintShion]

I had a semi-friend that I cut off over Lush. She bought a christmas present, when she checked out the lady said Merry Christmas! Really nicely and the girl went off, she actually yelled Im NoT cHrIsTiAn I dOnT bElIeVe In ChRiSt! I ran out of that store so fast, you could have just said happy holidays, like dayum. She got mad at me but I have feeling shes always mad lol.

[@juliannalydia6868]

Yuck. She sounds like, she’s either got one too many toxic narc traits, or is full blown NPD. It’s not normal, to take something so obviously GENERALIZED, or with genuinely-kind intentions, up the ass... as though that person was out to fuck with them; or that person should be a mind reader. If I was in another country, where a holiday suits predominantly... most customers, I wouldn’t EVER get offended, kindness is kindness... it’s with kind intention... and that, to me nowadays, although SO SADDDDDD; it’s sooooooooo appreciated!!! I literally have become emotional and touched, when there’s been a bad day, and some customer service rep, anywhere... is super sweet... VICE VERSA.... I literally... had a moment of tears; just on Christmas Day... I had called Starbucks, cause I had put an order in for Ubereats.. for my mother and I.... when it dawned on me “my fur-babies..totally deserve a Christmas puppaccino- no different than other times, I’ve physically gone through their drive thru with my dogs, and get them both one. So, I called ahead of time, to see if they were allowed to add that to my Ubereats order; so when my hero...Uber driver picked it up, it’d be ready with my drinks, too. I called, and..the sweetheart that picked up the phone, of course was OBVIOUSLY in an environment of CHAOS in the background..I already felt so bad for calling, assuming..of all days, they’re PACKED! Obviously, she had a great...solution that day, for all the calls, you could only assume, were coming in...for those that, simply choose to call rather than, look online for their possible answer first. I’m not sure if the manager on shift, had them doing this, but anyways..she picked up “thanks for calling Starbucks, our drive-thru is opened today, until 2pm”... Something along those lines... I immediately felt so bad, cause I thought “damnit, I wish that was all I was calling for, so I could let her go...case solved..” I apologized and said “thank you, I’m sorry..I actually had a different question..” and continued asking, what I mentioned I needed to know, above. By the end of the conversation, I apologized again, for interrupting...ON SUCH A CHAOTIC DAY...cause also, it was SO HARD TO HEAR, with everything in the background, blenders going off.. My heart broke so, unquestionably...FAST.. for her, for everyone in customer service today...FROM someone, that has worked customer service, or even working concierge for MANY years.. or even being a CNA, having to deal with family members, that truly believe...they’re the only people, with NEEDS in this world, while...that is one thing, it’s another... to be entirely RUDE and demanding about it...WHEN IN THE POSITION OF NEEDING HELP, but also so aware...that someone is trying so hard, while so busy..to keep up. This sweet soul, paused...and said “well, no, thank you..for being so, so kind and understanding (she had apologized about the extremely long line, ahead of time, despite it being my Uber driver picking it up)... everyone that has called today, has been very upset, and just not kind, its appreciated”... I just about wanted to say “ARE YOU KIDDING Me? I’m more upset, that this is totally BELIEVABLE.”... not for a second in my mind, do I doubt, I was likely either the only, or only of FEW.. that didn’t completely speak to them, like I had no regard... of not only them being human, but.. uH..... RISKING THEIR LIVES, working hard as hell during a pandemic, but also away from their families ON CHRISTMAS! I really really wish, I had a way of tipping her, herself through the app.. unfortunately, couldn’t... but, of course as always, tipped my uberEats driver... who confirmed, and it obviously was.... a 25 minute wait in the line. DISCLAIMER: by the time he told me, how long it would be, during our “chatting” on the app, he had already acknowledged he was half way thru; even if I would have canceled. A better solution, was tipping him more, not only cause it was Christmas, but because he could have done a few other orders, in the time he was waiting in that line. I’m by no means trying to be “that guy” that, brags on good deeds; these aren’t to be considered good deeds... pffft lol, this is just “a given”.... seriously, not walking among life, as an entitled prick, thinking every business, every person... I come to, has been waiting hand and foot, on my behalf, ready to race around and impress me, as I stand totally unimpressed cause, “why would I pat you on your back, for what you owe me”... this type of person, is repulsive... and deserves ANY lessons in life, that comes there way..... re-teaching them, what they CLEARLY, werent taught as children, by their parents, whom I can only assume, are the same way... overly-spoiling them, never being told no, and never being explained to “you will not always win, you will come to points in life where you’re not the best at everything you do or “try”... it’s just simple... decent parenting.. cause as we know, those with NPD, are either a result of... likely, abuse.. or being overly catered to... totally spoiled; not getting enough needs met.. etc. This is why, I honestly regret, people that GENUINELY would be diagnosed with NPD.. had to do some EXTENSIVE courses, before being allowed to have children... they eventually are punished for their issues. They go through life IGNORING, eventually teaching their kids, to always make it someone else, “as being the issue instead”... and the cycle continues.. I know I rambled on and on.. I’m sorry! Since, most of it didn’t regard your friend.. and I apologize sincerely, for the humiliation she caused you; trust me... that person, did not VIEW YOU, as being the same as your ex friend... Please, consider.. not, allowing her back as a friend, no matter the great apology she comes back with... this is only, if.. you would suspect her as having NPD. These individuals do not change, they avoid that they’re the issue ever, at all costs.

[@SaintShion]

@@juliannalydia6868 Exactly, I saw the signs of NPD and was appalled at how she treated the retail employee. Its one thing to say youre a different religion or belief, but its totally rude to freak out on a poor employee who was attempting to be very kind, but this is the reason I say happy holidays and not Merry Christmas. I have patients of all relgions and ethnicities so I dont want to offend them. Ive never seen someone be a Karen in real life, it really shocked me. I cant imagine treating a person like that. NP! My mom lives with my husband and I as well. The kids help out too haha, my 8 year old takes her breakfast lol (she had several strokes) so understand ordering uber eats often, as my mom orders hers every morning. Im glad your puppers had a good christmas too! Im really thankful to ubereats drivers still working during Covid and staying safe!

[@layla4278]

My first lush experience lol: I was around 9 years old and I went shopping in lush with just my older sister. she went to go look at the lip scrubs as I went to the bath bombs. I looked at a bath bomb for no joke 2 seconds and already a lady came up to me. This I how it went: Lush employee: Hi!! do you need any help?? :D Me: ( being very shy so I was mumbling) : no thank you I’m just looking around. Her: okay just come see me if u need help :DD Me: continues to look around Her: comes over to me again and says “hii I see you are looking at this bath bomb Me: yeah still just looking around Her: would you like to test it? :) Me not wanting to be rude: uhm okay Her: takes me to the sink next to the bath bomb and puts it in Me: looks at it Her: Wanna touch it? Me: Uhhhh Her: it’s okay u will be fine Me : sure I guess and then I touch the bath bomb Her: drains the water abt 30 seconds later Me: taking my hand out the sink and then beginning to dry it on my clothes Her: Oh no no! Don’t do that! let me get you a paper towel . me: stands there waiting for her to come back awkwardly Her: comes back with paper towel Me: reaches for the towel and tries to dry my hands Her: takes the towel out of my hand and is like” give me ur hand” so then she literally begins to dry it for me like what. I can do it myself. I know my story was rlly boring but I never went back there. I was diagnosed with anxiety and like most struggle with social interactions. I’m pretty sure they are forced to do that but I think the people telling them to do that need to learn that not all people need this attention and get scared by it. thank you if you actually read that lol

[@magnoliam4159]

Social anxiety or not, I don’t think most people would like that

[@layla4278]

@@magnoliam4159 yeah, they need to calm down a bit. sometimes it is nice but sometimes people want to just shop in peace

[@laurenpanzer9762]

I’m a lush employee and we are told to act like this. And if you’re working with a manager they will make sure that you re approach customer and try and do lots of demos. I can tell you most of the employees don’t want to do this lol

[@layla4278]

@@laurenpanzer9762 yeah i thought so, i don't think people willingly approach customers multiple times

[@elle7981]

You were 9 seems normal to be shy at that age.

[@tesilfox838]

Here we see a wild flamingo in its natural habitat

[@freyatomlinson7047]

i made friends with a lush employee, she was lovely. my best friend and i called her our ‘mermaid friend’ because she had electric blue hair with highlights of pink and purple

[@georgiabradford57]

I love every single Lush employee. They are genuinely so nice and I’ve met so many cool people there! There’s one dude who always lets me try out bath bombs in the funny sinks just because we can lmao ❤️

[@hannahherrmann4921]

This is literally my choir teacher

[@EmmaJ_95]

Therapist: Emma, the Lush employee can’t harm you in your nightmares The lush employee

[@catarinadelevine2720]

they’re basically jojo siwa just less pink and speak slower

[@TraceyJeanne]

There’s no commissions and it makes most people uncomfortable it sounds like an all around bad idea to make the employees act like this lol

[@_sunchildd]

don’t forget how they also compliment you every few minutes too 😂😅

[@artful_alicat]

Okay but- why do I love this energy-

[@crolfe15]

lush has become my safe place over the years... they genuinely make me smile and everything feels so warm

[@addiecallaghan4406]

I love your videos!

[@nycruthless1085]

That "F" and "U" in the background. Lol

[@ilariabonny824]

tbh i love lush employees, i don’t mind their enthusiastic approach, they’re just doing their job and they’re so nice 🥺

[@skyhe5516]

Lush workers really make my day , I really appreciate the hard work they put into their job because ones kind words could change someone’s life forever . It’s a serotonin rush

[@ThatGuy56098]

I love your videos! But I never been to a lush store

[@phoebe2464]

Why does this actually happen to me every time I go in there. Somehow i got a massage done on my arm from one of the employees. (All I wanted was a free sample) 😂😂😂

[@floor.smorenburg]

I actually loooooooove that lush employees are like this, even though it's kind of scripted it really feels like a nice conversation and i feel like when you chat with them they are genuinely fun people

[@BIGHEAD432]

God forbid we get customer service. The alternative is being ignored with the feeling of unwelcomed. She has never worked retail otherwise she'd understand the joy customer service brings one.

[@rsednut9783]

Why is this so accurate- (I don’t work there, I just go there a lot-)

[@allycat3152]

I honestly like being interacted with cause I’m weird and I talk too fucking much.I also end up buying things not on my list but they become useful at some point so yes please keep showing me shit to buy.

[@XXallycat101XX]

I was in an empty mall last week and passed by Lush and wanted to go in but there were no customers but there was two employees staring at me anticipating me to go inside but I didn't because I was low he kind of scared of the fact that I would have to go there by myself and both of them would be following me around the store watching my every move with no other customer inside to pull the attention away from me 😂

[@BTM_771]

lush employees are actually very nice. I really enjoyed their enthusiasm, and it's something that practically everybody needs right now due to all of this stuff going around.

[@izzy5186]

Sometimes your just like: I want to shop alone

[@jennys-j5264]

My partner works at lush and hates how they are literally trained to touch customers and behave like the video. They always rant at me about how gross and uncomfortable it is to work at the company, and employees are expected to build these weird pseudo-friendships with strangers. But also keep in mind there are also weirdly touchy customers too: lots of creeps at Lush.

[@sybilreichlan6117]

I hate Lush solely for the employees acting like this. I get it, they have to but I absolutely hate it.

[@JamesCourse66]

I love Lush and every time I’ve been there the employees are like this, 100% accurate

[@alphacentry]

The "I love to hear it" sounds like that one aunt everyone has

[@Blakvla]

I’ve literally only been to lush once and i stg a lady came up to me like “ Hey welcome is this your first time here? Oh yes well I hope you come more often here are some smells i personally like “ like lady ian even come in here alone im here for the walk im broke 😃😂

[@defenderofjustice7079]

And that’s on being paid for how much you interact with customers (At least, that’s how they’re paid where I live)

[@ThisIsKassia]

I loved working for Lush. It's such a good company and has such good ethics. I was actually happy to work there, and I think that was the only time I ever felt that way in retail. Maybe that happiness came across is how enthusiastic I was about customers. Was anyone else ever put on bubble making duty? Our shop was in a big mall, so I got to stand just outside the door, and make bubbles in two clear jugs with our bubble bath. Like, literally mix up bubbles and them blow them. Kids would come over and ask to play or smell the bubble bath. It was the best assignment!

[@darkyoumemento5307]

Honestly, I love that they support me this much

[@Meowshaaa]

So it’s like this?!? I’ve been wanting to walk into the store for ages 😭

[@Romy---]

She's the female FRED.

[@blake1272]

lush employees are literally the nicest people ever

[@CyberCypress]

WHEN SHE ASKED ABOUT EXPERIMENTING WITH BATH BOMBS I IMMEDIATELY THOUGHT OF THE TIME A FEW YEARS AGO (BEFORE CORONA) WHEN I WAS SHOPPING AND I PUT A SCRUB ON MY HANDS AND AN EMPLOYEE CAME OVER AND DID AN ENTIRE SKINCARE THING ON MY HANDS IT WAS SO AWKWARD😭😭😭😭😭

[@hillolovey5276]

I never been to a lush store but thanks for the warning. Just watching it starts my social anxiety

[@samuelgoodman2770]

No clue what lush is Second

[@homephone6375]

It's like a bath products store

[@jemberlou]

It’s a place that has so many different types of fragrances that just being outside of the store gives me a headache

[@ecb3828]

@@jemberlou LMAOOOO accurate

[@juliettegibson9845]

Me, who’s never been to Lush: Haha they really are like that, aren’t they?