Main dealer won’t pay UPDATE: we get an email back and guess what?

Well although I feel a little under the weather today we have plenary going on. Plus we hear back from the main dealer who wouldn’t pay us, guess what they say?

[@VinceT2940]

I believe what happened is one of their mechanics installed the sleeves, and when they failed that person blamed your shop to cover up the shoddy workmanship!

[@STANLIZ4]

Absolutely right! Exactly my take on it!

[@Quadlaners]

100% that's what happened

[@elvis9990]

Where my money is at also. Bet if they checked with stores/parts and see who signed them out and when, all will be apparent. Obvs they’ll never share that info.

[@colinscutt5104]

there is literally no other way it could happen, unless someone stole the head, installed the sleeves and sneaked it back or swapped it for a different one. without anyone noticing

[@arzemagic]

As for nothing worse than leaking oil a mouthful of tea leaves is worse

[@robertburrows6612]

Im a sparks, when i buy eletrical accessories or light fittings, its my responsibility to install them correctly not my supplier. The law says i have to use reasonable skill and due diligence, and the diligence means i check the parts over and skill means i know what I'm doing. Your customer failed on both accounts, point that out to them , i sure the judge would throw there case out of court

[@brianwaldo2642]

It’s up to the other shop to prove you are in the wrong, so let them proceed with any legal action they see fit. By paying you now for the work you did, demonstrates they accept that work. For evidence, it would be worth your while to obtain an affidavit from your supplier stating they do not supply injector sleeves with the head. Your threat to take them to court seems to have worked, so now they are trying the same tactic on you. Call their bluff and don’t pay them! Good luck.

[@scorpnz4433]

He already has the affidavit from the supplier since he contacted them to confirm when the issue arose. Not that he needed to as he knew they didn't due to past jobs

[@brianwaldo2642]

@@scorpnz4433 …that’s good to see he has one. A piece of paper goes a lot further in court than words alone.

[@jameshill3165]

Main dealers really piss me off. They charge gold money for pig iron, a lot of the "technicians" are fresh out of college because they are cheap, and those that are experienced sometimes tend to get blinkered by working on the same shit day in day out! There is a lot to be said for Daves place under the arches....

[@eugenegilleno9344]

I completely agree, I don’t trust one word that comes out of the mouths of reception staff behind a service counter - they are there to fob you off and rack up the bill. Find a good time served fitter who knows what he is doing and works for himself, and stick with him.

[@sascasasca9879]

If you go to court ask the main dealer if they subbed out the work.

[@Mathewmartialart]

when you get the court papers come to you. put together your statement of the case , then file it with an n244 requesting the case be struck out due to no case. ie CPR 3.4(2)(a) (where a statement of case discloses no reasonable grounds for bringing) also file an Form EX160 along with it so you end up paying no fees

[@wlskyrme2193]

If your invoice states what you have charged for clearly and there is no mention of the offending part or parts then you should be fine.

[@jameswindle822]

Join the FSB. Federation of small businesses

[@mikekeogh]

Good advise, helped me out tremendously. Their legal insurance basically saved me 50-75K.

[@Simon-ui6db]

If possible, when your supplying heads etc for customers/main dealers etc. Take pictures of the unit top/ bottom / all sides and include these pictures aswell as a letter saying what is not included with the head. Keep the pictures on microsoft onedrive/ google drive or dropbox so then if they come back and say what this main dealer has done, you can just forward them the pictures in an email and tell them to shove it where the sun don't shine and good luck in court.

[@blunkybill]

Dealer posturing 🙄 I hope the payment has cleared Lee.

[@JamesJohnson-xw9jn]

Really good to see you are taking a stand with this one Lee, too often people can get away with murder by threatening court action in the hope the other person will give in due to the hassle even when they aren't in the wrong, so good luck to you and can't wait until the 24th comes round now!

[@HuntsChris]

Isaac should watch M539’s restorations videos, latest on rebuilding a V12 from an E31 is a good one, really good tips on sealing on reassembly to prevent oil leaks and risk of sealant debris in the oil. Loctite MR 5923 is a product worth investigating further.

[@oildrag]

One simple question ! How can Barum be responsible for not fitting sleeves, that were not supplied or invoiced for ? The End 👍🇬🇧

[@Ibh111142]

If you’ve got a little croak and a headache you must be a hungover frog

[@bill8by516]

A simple question to the court - "How can I be held responsible for work I didn't perform - I can't perform that work - not within the scope of our work".

[@IncognitoChild]

Yep, bring it on 👍🙂 If nothing else this dealership is predictable: we called out weeks ago that he would try and charge you the same amount of money that he owed you. I'm just not quite sure what alternate universe he must be living in to think that he could try calling two separate companies, liars, when it came to fitting the valve sleeves. Did he pay you for fitting the valve sleeves? Did you invoice him for fitting the valve sleeves🙄. ...... They are clearly not on this planet 🤣

[@markdauncey927]

Simples. They asked you to supply a new head and fit the valves. You did that, so they owe you the agreed price. By now that should be paid for. They then rebuilt the engine, assuming without checking either with you or for themselves that the head had injector sleeves. As you say, that work is entirely down to them. They now want you to put right their negligence!! Let them sue you - but for what?? The original contract was completed. They can't send you an invoice because you didn’t ask them to do anything for you!

[@stigg333]

Get a solicitor to send them a letter explaining it was down to them with the guides and state you will be going for costs if it goes to court!

[@GlennPowell-ls3lg]

Easy to say but a letter off a solicitor will cost you several hundreds of quid.

[@stigg333]

@@GlennPowell-ls3lg True but it could also save you several hundreds quid as well!

[@333brooky]

maybe its time to take a 4 or 5 photos of the finished heads etc. as they go out the door for evidence of work complete? great videos as always thanks

[@MJBOGAN]

With the dealership... I can imagine some service manager saying, "fine pay his bill, if he doesn't pay ours we won't use him again" Whilst knowing full well they're blaming you for their mistake. It won't go to court, and you won't get any more work from them until that service manager leaves. That's life in the big city.

[@andythorne1261]

you did say the injector sleeve only available from main dealer so you would have a invoice, they would have a parts trace in there system and a job sheet for that vehicle, including hours of labour,

[@leongaskell1533]

Can use the sleeves from the head the valves came from.

[@robertusa1234]

I’m in the hvac business. Had a large customer refuse the pay the bill for a repair on an out of warranty unit then threatened to not use us anymore if we continue to pursue the bill …… um why would we do more work when you have outstanding bills can’t weight for it to get warm.

[@mikekeogh]

I'd stop talking about this now till after any proceedings are finished. In fact I wouldn't talk publicly about any potential legal issues (whether from you or towards you) till after they are concluded. May be good for clicks but potential to prejudice proceedings.

[@GlennPowell-ls3lg]

Threatening court procedure will/can cost a fortune and if they dont win they have just burned cash for nothing and pay costs.They need to have the cash and undeniable evidence against the defence.Highly unlikely they will bother frankly?

[@EricaMTB]

Remember that the dealer didn't make a warranty claim. They can't make their own "warranty" repairs.

[@arzemagic]

If there is a big load on that extension reel you need to un reel it as it could be a fire hazard .😅

[@tonytasker489]

I used to own a few bouncy castles that I hired out to a main dealer once. It took me near 18 months for them to pay up. They tried everything to get out of paying, they even said I'd bought the wrong size bouncy castle. They ended up paying the day before it went to the county court. I vowed then never to do business with another large corporation.

[@FernandoPartridge]

The dealer must've reused the injector sleeves from the scrap head, I'd like to see their customer's invoice to see if they charged for new ones, maybe their fitter thought the old ones were ok and purloined the new to sell for a bit of a 'bonus', it certainly goes on.

[@erikandreassen6531]

Happy you got the payment, if it goes to court claim damages as it's also your reputation on the line (I know you already have a great one) and if your supplier wants to add their bit so good.

[@Simon_Rafferty]

That makes the whole thing a lot simpler.

[@slyteen2197]

Send them another invoice for the remaining balance.

[@samuel_towle]

Any chance that there is archival video of your work on that cylinder head that your could provide as evidence if the need arises?

[@deancrawford2577]

I used to do work for a Ford dealership, they used to pay their invoices fairly timeously until they didn't pay one invoice. We repeatedly sent them reminders with interest accrued, and they still didn't pay their invoice. Eventually I went to see the financial director, they kept saying it would be sorted out..... Never was. To take it to court was not financially prudent as it can stretch out longer than it should. A simple vetting procedure should be done on potential customers before any work is done for them, you'd be surprised what big dealerships get up to........

[@pbai7171]

I love this KZbin channel, now that you have a nice clean area you really need to keep parts off the floor.

[@alanwhitaker5139]

Pictures and pictures before you send things out

[@wr2956]

Go see a solicitor and explain the situation and get the solicitor to write them a letter explaining they don’t have a case against you

[@RaggyAl1971]

Unless the solicitor is actually involved in the case any letter sent isn't legally standing,they can just throw it in the bin.

[@Sydney268]

They already know they don't have a case - that's why they paid.

[@raymarsh1980]

Think the dealership must be sitting, cos they haven't got a leg to stand on,🤔🤣🤣

[@michaelslee4336]

When/if are you guys going to get a proper engine borer/facer like a Serdi?

[@stevenhunter5799]

I hope your court appearance will be on your channel!!

[@benmayne7910]

What make of vehicle was the head from ? 1.6 VAG Why couldn’t they order a head themselves ? Guessing on a long back order

[@Watchdogger]

Like the vids. You should add chapter marks in the videos - it could really increase viewership.

[@davebartram1732]

Bring it on, and stand your ground 👍

[@johnmoruzzi7236]

With that main dealer situation, stand by what you have said i.e. no more emails from you, ignore their invoice and see where it goes. You have made your position perfectly clear and the supplier of the head to you and other customers you have done this for can confirm in writing what the normal arrangement is. You said early on that one of their techs phoned you to ask a question about the injector seals, they have (supposedly) lost the original cylinder head and therefore any evidence about whether they even fitted any seals, you have a paper trail saying exactly what you did do.

[@pauldavies6037]

They havon't got a leg to stand on in court

[@josephlawless6013]

Can you add a rust inhibitor into the washer to help with the rusting issue. Might need to have that was solution evaluated as you may have a ph issue adding to your rusting issue.

[@Sydney268]

Right so they paid your invoice, and are going to take you to court if you don't pay theirs - hahaha good luck with that one. Nice work

[@JB_Koda]

did they even remove the old sleeves then

[@gourdarchibald6588]

Ire the Main Dealer, I think you revealed a key piece of information. "we don't have the tooling to fit those" don't recall you mentioning that before and sounds like a slam dunk to me!

[@christophermarshall5765]

The main dealer has no leg to stand on in this case. They put the injector sleeves in, and screwed up the job.

[@elfynjones2117]

sounds more like they installed the injectors without the sleeves if that is possible.

[@aggiebq86]

If the head you rebuilt had the old sleeves in it, could they have assumed new sleeves were installed as part of the rebuild? Does your scope or any of the paperwork include language that spells out the sleeves weren’t replaced? Unfortunately, just because industry norm doesn’t include replacement of the sleeves, that doesn’t always protect us from people that don’t know that if we don’t tell them. That’s why there are warnings on ladders.

[@user-gl5kj1fm5x]

Legal Action - get all your ducks in a row and a sworn statement from your supplier regarding the head - you should also look at putting a notice on your invoice regarding the installers obligation to check the supplied parts to ensure fitness for purpose - that way its in black and white and they cant argue

[@SloverOfTeuth]

Not a lawyer, but displaying a "bring it on" attitude might potentially create a problem should you end up in court, in relation to any award of costs. It might be more prudent to only display a sincere desire to resolve the situation _without_ going to court, while remaining firm that you could not have fitted the sleeves (no tool), nor did you represent that you had fitted the sleeves (invoice/other documentation), nor is it industry standard practice/reasonable to expect you to have fitted the sleeves.

[@richardroberts8742]

I’d be interested to see the PO that the main dealer sent? What details are in this?

[@paulhoogeveen7353]

If it goes to court, stick to what you have said, head supplied without sleeves and payment in full for head is an acknowledgement by said dealer that it wasn't supplied with sleeves either new or used. End of and tough cheese for the main dealer unfortunately.

[@josmith4626]

Can you fit the injectors without sleeves….????

[@nigelk780]

Does the contract mention fitting or removing sleeves if not you should be in the clear.

[@michaelmason5459]

It's not a new head that's been ordered incorrectly been partly assembled ie injector sleeves then been exchanged for correct one but injector sleeves left in, then sent out to you without being checked at suppliers.Probably something you wouldn't notice because your not fitting the injector sleeves.

[@keithgreen9009]

Surly the garage would have spoke to their fitter about the sleeves he fitted after being informed the head did not come with sleeves.

[@henktulp4400]

If a “Big Dealer” equals some of the people I’ve come across loving to appear like “Big People”… They were greedy and selfish….. Scrooges eager for money!!! I DO respect wisdom and education…. and also being a smart businessman is realy ok. But from time to time one gets to meet people that seem to think that “claiming anything you might get” equals running a business properly…. Regardless decency, humanity, respect and other ‘soft’ (-hence human??) considerations. It’s possibly a fine line I must admitt…. I personally insist on staying on the ‘decent’ side of it…. I like to sleep well…. Be good you guys!!! The new season has started…. the days are getting longer again!!!! NOW is the time to start doing what you want to achieve before the season is over again…. Greetings from the Netherlands, Henk Tulp, the Netherlands!! (following all your episodes now for a couple of years I suppose… never missed one!!)

[@DaleSteel]

They have to prove that its more likely your fault than theres to win at court. They have no possible way of doing that. They wont issue court proceedings they wouldn't of paid if they intended to do that but they will write off their invoice as a loss for tax purposes. Basically its a tax fiddle they have no intention of suing you.

[@Lindsay1050]

If they try to take you to court, its a matter of public record. Not a good look when they name and shame themselves. As for that claim. You didnt employ them to do any work and given what you know of them nor would you. If they sue you turn the form over and read what the counter claim says. Bill them for time. Even the time to send emails and filling in the counter claim. And finally no contract exists between you and there customer. Who is going to fix their broken sh1t now...

[@doctorjet1]

I reckon someone over there is going to lose their job over it, and at the end of the day it will only cost them more.

[@TheOriginalDaveJ]

Well Lee, I presume you would've done your own QA checks on the new head before sending it on? If that is the case, I'm sure you'll have photos? Doesn't matter really, although it is good practice. You'll have confirmation from the supplier about the injector sleeves. . Not a bad check mate if you ask me.

[@simonm7776]

Odd behaviour from the Dealer. Does the Dealer Principal know what the accounts department are doing? Especially as it’s all over You tube!

[@forresta65]

they're takin the piss. Tryin to get work done for free.

[@mister6003]

The main dealer are trying to call your bluff,by asking you to pay them after them paying your invoice, when you said there would be legal action if they didnt. In reality they haven't got a leg to stand on, I will be surprised if they take you to court to lose even more money ...and to be fair, you are being polite by just calling them a main dealer and not revealing their true identity.

[@neilmaguire5665]

The main dealer is just chancing their luck lee! Take it the whole way m8!! 😊😊

[@ataxpayer723]

SOLUTION: No more work for that dealer. Send them a simple email saying that you dispute their invoice, as you are not liable for any additional or subsequent work done by their service department.

[@dantaylor2388]

Do you have any advice on bedding an engine in properly once rebuilt

[@fatwalletboy2]

John told me with new rings you dont go too gentle or you risk glazing the bores losing compression and maybe somr oil pressure. Could depend on the application though.

[@dantaylor2388]

@@fatwalletboy2 I know of that happening usually stuff sat ticking over not being pushed. I’m dealing with rebores and oversized pistons. Can they be pushed like normal, how long before next oil change

[@lynjames4306]

I have A Feeling we're the Sleeves fitted in the first place or taken out of the old cylinder head, Are the Sleeves fitted for keeping the oil or water ? or why are they used,? Without knowing the head or are they just Different Material used, and Why they don't have the old cylinder head is Suspicious and No photos have been provided Showing the problem Lee ,which They should have made contact with you before Repairs were carried out ,you Should have been Allowed to See the issue 🧐

[@tam1381]

Volvo B23 engine's are almost indestructible.

[@davidcoyle7125]

Think the garage is just trying it on and the threat of further action just in the vain hope of cheating you out of some money, at the end of the day they have no chance but perhaps see them for what they are and know you refuse any further business with them and be all the better without them.

[@TheMadManPlace]

Whoever is driving this from the "main dealer" is a wanker - they are all trying to cover up a mistake NOT made by your shop. They paid your invoice because it is over due date and they are just covering their arse because their invoice is not yet due and they are using the threat of legal action to try and bully you into paying their BS invoice. As you mentioned, your shop does not even have the tooling to do the job. An interesting question would be "Has the garage in the middle of all of this got the necessary tooling to do the job?". I know from bitter experience that if you do not have the exact right tooling to extract and insert those sleeves and you try using pin punches or a brass dolly or maybe a screwdriver then you destroy them completely and no amount of new o-rings or other bodges is going to save the day. DON'T GIVE IN....

[@michaelthompson6885]

If the fitter that put those sleeves in watches your channel i mind a bet he is on the lookout for a new job!!

[@brianknight6661]

Do you have to have a lawyer to represent you? Seems a pretty straightforward case of negligence on their part.

[@jackiemay9471]

THEY PAID IN FULL AND GAVE YOU A TIP

[@sweetpeaz61]

you are on solid ground if you can show you dont have the tooling to fit the injector sleeves, with all your other equipment its obvious you wouldnt bodge something like that...if you wanted to do it youd buy the tooling

[@mixalis6168]

Dealer is leglessss

[@w.o.o.d.y]

Be real handy if you had a photo of the completed head before you sent it to the dealer....

[@Google_Is_Evil]

I am assuming your receipts normally show itemized work done and parts supplied. Unless they can come up with a receipt where it states that you fitted injector sleeves and provided them, they will have a hard time proving that you in fact are responsible for the work they claim they had to do because these were fitted improperly. Apart from that, you said in a previous episode that these specific sleeves are not available third party but are a dealer only part. I suggest you have them prove that you could have purchased them without involving a main dealer, or the dealer receipt for the parts in question. If they were bought by you from a main dealer this should be feasible for them, no? Regardless, If this type of disclaimer (not on the receipt? then it's, not part of warranty and not done by us) is not yet in your T&C you will want to get this in there soonish.

[@derekregan6926]

Can't see how they think they have enough to take you to court You stated that your supplier doesn't supply the sleeves You stated that you haven't got the tooling to fit them So how are you supposed to have done it? Just make sure you have written evidence from your supplier

[@peterdurnien9084]

Of gosh, I bet you are shaking in your boots.

[@danielbrown4133]

Seems someone at the main dealer is being careless with the truth and not owning their stuff up. Being a retired copper and former motor mechanic myself, I'll give you some tips Lee, get your homework done starting now 1: Get a statement from your supplier on their policies and procedures with supply of cylinder heads and what parts are supplied with the cylinder heads. Have this person ready to attend Court to give such evidence. 2: Get a statement from your staff member on what they did with the cylinder head and whether it was wrapped up in plastic prior to shipping etc and have them ready to go to Court. 3: Lastly, you compile a statement as the business proprietor on your Standard Operating Procedures and Policies regarding supply of cylinder heads and associated parts to other parties. I don't know what other procedural steps would need to be covered for Court in the UK but be a good boy scout and be prepared and go hard!! This sort of thing has to be discouraged. Good luck with it mate. Cheers Dan.

[@anthonyworthington6495]

They don't stand a chance of winning their case,clutching at straws😊

[@billywhizz98]

Get them to prove that you have put new injector sleeves in when it’s a service you don’t provide I am sure that you would have sent them an invoice to tell them a price for supply and fit had that been the case

[@phenogen8125]

I suggest you have no further dealings with that (Franchise?) Main Dealer and maybe they can be met with other suppliers and shops refusing to have any further business with them. You should also advise any head office of the dealer chain of the case and the bad publicity and status they are invoking. In past when I have complained about Main Dealers not meeting standards I have mostly had repayment in full of large invoices on basis me not taking it further to Court and Public exposure. I covert mark parts for forensics to prove disturbance or otherwise and have often swapped plugs to wrong grades to demonstrate lack of thoroughness and failure to carry out their remit. The most "prestigious" marques are often the worst offenders and when you catch them out you can potentially destroy their brand. I won't mention those but most have bright red cars.

[@tomtighe4845]

Photo are the future Lee that how we play it

[@racerroy1]

Bring it on dude as the points you make are undisputable and the fault/failur lies with them NOT YOU.

[@iancoombs4324]

hi lee looks like some one messed up with that head and expect you to pay for it stick to your guns and see them in court

[@mikeburnitt403]

Taking you to Court because something you werent contracted to do and didnt do has failed isnt going to get very far is it!

[@cliffludo6860]

David vs Goliath, once again David will win!

[@TheRastler]

Full written instructions from any one wanting work done, a letter from your supplier stating no injector sleeves on a new head, no instruction from your customer to fit new sleeves, if you still have old head complete with sleeves then an appropriate email with 🖕should suffice.

[@midgetrace]

They have not paid you to fit the tubes so how can they get any compensation

[@timothyfranklin8014]

And they found the disappearing old head yet?

[@MegaReddevil71]

Main dealers are the worst for paying any excuse for non payment

[@alandillon4956]

Great they paid, Car shark hasn't got a leg to stand on. Oh and don't do any work for them again ever.looks like they are fishing and have a unhappy customer there end

[@rreiter]

Legal filings are public in your country aren't they? If so, then I guess you can read through the Claim on camera should you want to.

[@lorditsprobingtime6668]

Main dealer is living on hopes and dreams, that or figure they may be able to bluff you. It sounds more like some office dweller who knows nothing about the engineering side and is too lazy to find out is just hoping, that person needs sacking. They are giving the dealer a bad rep by pushing this when they're so obviously in the wrong.

[@user-jk6bu3hd2k]

Well if what you say is correct and you don't have the tool to remove the parts and you made no change to the parts let them sue. Find the best most expensive lawyer you can as when the court hears the facts they will have to pay your costs as well as their own.

[@Markknightexeter]

Ask for pictures of proof