Making it Easy - Enhancing the Online Focus Group Experience for Clients and Participants

Join us as longtime client experience expert Candace Northey shares what she's learned about creating an experience that keeps clients and participants coming back. She'll answer questions like:
-What can I do to keep my participants engaged in the process?
-How can I make things as easy as possible for my clients to participate as observers?
-What can I do to eliminate stress and have people look forward to participating in or observing our next group?
-What is concierge service, and what kind of difference can it make to a focus group?
-When should I use something like concierge service instead of managing it all myself?
A couple links to information Candace refers to throughout the webinar:
The new Quant to Qual Fusion platform from itracks: www.itracks.com/fusion/
The new interface updates coming to itracks this summer:
www.itracks.com/blog/itracks-...