dCS' update and apology: dcs.community/t/goldensound-headphones-com-dcs-an-update/6740 I am pleased that this whole situation has come to an end. I'm looking forward to visiting dCS next week, and for now the most important thing I ask is that people refrain from giving anyone at dCS a hard time. Particularly at CanJam this weekend. The individual involved is no longer with the company, and I do not want anyone to be directing further messages their way nor giving any sort of hardship to employees who had nothing to do with this situation in the first place. However, I would also like to sincerely thank everyone in the community for their support the past few days
@ickebins6948Ай бұрын
It's great that things seem to be getting better. BUT you would never have got the invite without all the bad press dCS is getting now. This is simply damage limitation to save the company. The cat is out of the bag, people know about it and won't forget it any time soon. This has nothing to do with you being a great guy, it's just a business decision to somehow turn things around.
@AnjektusStudioАй бұрын
@@ickebins6948Well! Do you know the head of the other company? Have you been talking to hum face-to-face?. So you know that this is what the compay are doing? So you really know that he was awere of the emails whit all the bas words. Or are you only a stupid person / troll. How are sittning behind your computer and acusing a company
@liamhenderson3958Ай бұрын
Personally, I wouldn't work with them again. The higher-ups still at the company gave the green light for the litigation against you. It was an executive order from multiple people. I would distance yourself and more issues that arise from there still existent mangment for both you and your company.
@TuanMinh-sv2gqАй бұрын
Happy to hear this got resolved rather fast. Also, I insist you keep the Lina system for yourself Cameron. You deserve it and I will lose sleep if you give it to charity :p
@ickebins6948Ай бұрын
Thanks for deleting my reply...
@mnstrz0Ай бұрын
I just learned two things today: 1. dCS is a company. 2. I will never buy a product from dCS.
@BB-mt5sbАй бұрын
100%
@operator8014Ай бұрын
Never heard of them, but now I'll be sure to tell any audiophiles how much they suck.
@FlapjackbatterАй бұрын
This video has 172 000 views now in about 4 days. I had not heard of dCS before now. I don't know if a company like that can get a lawyer involved and the top person in the company not knowing . it's possible I guess. What an over reaction. Good they cooled off and apologized. They have hurt their company though.
@CrushercorpАй бұрын
I understand your feeling, but companies also do mistakes and can learn from it. Look at the pinned comment about dCS's responses on this video. Not saying we should just ignore what happened, but at least give it a read.
@MordecroxАй бұрын
@@Crushercorpa read is all they are getting from me for this travesty. We like companies to invest in their products and good customer PR. They did the opposite. The brand is damaged.
@LinusTechTipsАй бұрын
I've always appreciated your approach and mission. If you need any help, we are here for you. Step one is getting the word out on our news shows this week. Step two is whatever it takes to help ensure the ongoing success of independent tech media. I believe your team is in contact with mine. Let me know the second you need anything - LS
@BouwplanАй бұрын
Oh snap, Linus having their backs. Uphill battle for dCS now.
@ВикторШишковАй бұрын
Boss move!!! And dCS's VP of sales & marketing (John) just got himself fired from just about anywhere PR is related. This guy clearly has no idea how social media works.
@feloniousmonk5261Ай бұрын
Classy move, LS 👍
@gimmickmusic8827Ай бұрын
Thanks for the support Linus. You speaking up on this behavior really helps this community given its size.
@hurpdurp916Ай бұрын
Glad you guys are going to cover this, getting the word out when this kind of behavior is taking place is hugely important and it's great to see someone with a lot of eyes jumping on it.
@motoman1249Ай бұрын
Cameron, I have 35 years of high profile litigation experience in the defamation area and I’ll defend you for free if they sued. Tell DCS to pound sand.
@RoaroftheTigerАй бұрын
Good Man ! .... the Planet thanks you, for your decency.
@fredfred4086Ай бұрын
DCS (maybe a different company) is currently suing Stefan Fischer in the Queensland (Australia) District Court - proceeding number 1169 of 24 - for a KZbin review of a product.
@Golithir29 күн бұрын
@@fredfred4086 Fairly confident that is a different manufacturer.
@ClearGalaxies29 күн бұрын
Ah, yes. Just look for the lawyer "motoman". Since you provided no contact information, much less your name. Super helpful. But at least your intentions are noble.
@ClearGalaxies29 күн бұрын
@@fredfred4086 That's a different DCS. Different situation.
@Iznoful27 күн бұрын
As a CFO of a company using dCS products for about a decade, and replacing them every 2 years, within our supply to the audio recording branch, after this we'll be choosing to spend our $300K annually elsewhere. Thank you for this snippet of information of a toxic manufacturer. And well done! :D
@thegoodgeneral5 күн бұрын
Holy Hell. Imagine being the guy from dCS that sent that email reading this comment and realizing that email cost the company he works for 3x his annual salary… every year!….
@GabrieleBonetti2 күн бұрын
that is awesome, well done.
@UneLigneChaqueАй бұрын
This silliness is going to be a lot more damaging to their business than any bad review.
@mat.b.Ай бұрын
Streisand effect remains in effect
@gustavocipriano9076Ай бұрын
Exactly. Dumb mf's...
@OscarFowlerАй бұрын
Imagine if they took the money they're paying their lawyers and put that into improving their products instead.
@dan-sc7fmАй бұрын
An honest review is one's own opinion and freedom of speech. I would assume that DCS would have to prove bad or malicious intent. Pretty sad that they took this route. .
@TC-dg5pmАй бұрын
Make them pay. This is no way to act. "David, showing remarkable magnanimity"? Are you kidding me? Get the fuck otu of here.
@littlesukka6727Ай бұрын
"dCS welcomes reviews of its products that are honest and accurate" - proceeds to sue a reviewer who was being honest and accurate
@RESURRECT2Ай бұрын
Because you can only talk about positives and not negatives ;]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] "reviews"
@mat.b.Ай бұрын
"what did I say that was inaccurate?" "we're not your mommy, fuck off"
@jeeves_ukАй бұрын
i'm no lawyer but to me that sounds like false marketing potentially misleading to customers and could land them in trouble, if anyone is actually knowledgeable on the subject feel free to correct me.
@AustinGreaseMonkeyАй бұрын
Bose built a massive corporation using litigation in the 70's.
@Leon-lg7zmАй бұрын
I can't believe a lawyer wrote that whilst suing them because of their honest review lol
@PassiveSmokingАй бұрын
I never really knew much about dCS before clicking on this video. Now I know that I'll never buy a dCS product, ever. Good job, dCS. Your lawsuit damaged your reputation far more badly than a bad review ever would have.
@JoshComleyАй бұрын
That bit about not being your mommy or your therapist absolutely reveals how unprofessional, hotheaded, and juvenile this person at DCS is. That's just despicable. Props to you for posting this. Can't say I'm going to buy anything DCS after this. Bullies.
@mockier28 күн бұрын
Happily it's likely that person no longer has a job at DCS
@ZReviewsАй бұрын
I cannot thank Andrew and Cameron enough for bringing this to light. It is always a concern when an independent opinion, be it my own or my fellow reviewers, is met with consequences and threats such as these. This hobby is relatively small and there is no room for vindictive behavior from manufacturers and it should not be supported. DCS is Challenging a man with incredible insights, fact checked, Community support, and well-spoken commentary in the space. We all saw how well that worked out for MQA.
@kai2937Ай бұрын
the whole audio community is rallying against dcs now, first linus, now z reviews 👏👏
@tanachipАй бұрын
You need to use your platform to spread the word, Z!
@sumtingyumАй бұрын
Yup, John didn’t watch the MQA saga
@iamwoteveriwanttobeАй бұрын
28:31 Someone's ears are burning.
@dentboxhero1717Ай бұрын
@@iamwoteveriwanttobe dayum wasted no time on that 🤣🤣🤣
@jeffjacobs1503Ай бұрын
Be sure to report dCS to the FTC for violating the Consumer Review Fairness Act.
@DANKKrishАй бұрын
this comment should get more traction
@MichaelLaFrance1Ай бұрын
All of this controversy is taking place in the United Kingdom, so the FTC would have little or no influence over the matter. That said, they may have similar protections in the UK.
@ChalisqueАй бұрын
I'm guessing that since the reviewer and dCS are UK based, it is UK law that applies, not US.
@DANKKrishАй бұрын
@@MichaelLaFrance1 there is the Trading Standards and The Competition and Markets Authority (CMA) in the UK
@RoamingAdhocratАй бұрын
sorry, what? there's countries other than the US? sounds sus to me
@guestgoogle4979Ай бұрын
Well, RIP dCS. I'm honestly surprised how some companies still seem clueless to the fact that this type of infantile, bullying behavior does WAY WAY WAY more damage to their reputation, and undoubtedly, their bottom line than any negative review could possibly do. Even if the review in question was littered with inaccuracies and misinformation (which it clearly was not), this type of blind hostility by the company still causes a huge self-inflicted wound. Glad you all parted ways with them. Now let's please never utter their name again. Cheers.
@fatphoca5009Ай бұрын
I just cancelled my DCS Lina headphone amp order. No way am I giving my dollars to such a bunch of arseholes.
@jemaglr5316Ай бұрын
👏🏼👏🏼
@tanachipАй бұрын
Good! I hope everyone cancels!
@NekoOktoАй бұрын
Good decision.
@jakeRemainsАй бұрын
Based
@lacsativ1Ай бұрын
Respect
@jonathancraig9005Ай бұрын
DCS. Not my mommy. Not my therapist. Not my stack.
@tenveriАй бұрын
Not my money, going there, no sir.
@user-lj5yh2nx7tАй бұрын
It was such a childish reply from dCS.
@Sr.MentosАй бұрын
Love it lol
@jonathancraig9005Ай бұрын
@@user-lj5yh2nx7t I know. That one line almost says it all. I feel like they have never really felt challenged or criticised before and can’t deal with it. Similarly, they didn’t anticipate these highly predictable consequences. Fully scary that a company producing such costly products can be so inexperienced in PR.
@ModernOddity728Ай бұрын
💯😂😭
@stickinthemud23Ай бұрын
It is good to see the apology by dCS and that this matter is either now resolved or will be shortly. That said, as an attorney with over 35 years experience, I am distressed to see unacceptable legal jackassery in the apology text. No business, whether it be a lemonade stand or a multibillion corporation, should ever issue a statement along the lines of regretting, or in this case apologizing, for “any” distress or inconvenience. That’s nothing but ass-covering, passive aggressive bullshit. These statements, if they are to mean anything at all, should clearly apologize for THE distress or inconvenience. They should be issued as an acknowledgment and confirmation that inconvenience or distress HAS occurred. Now, this statement has been issued and there’s no point in going back to have it revised. But if you own a company, don’t step in your own shit but issuing statements that apologize for “any” inconvenience. The inconvenience or distress has occurred, and your apology is both worthless and insulting if it is written to press a presumption that it has not.
@pkal244Ай бұрын
MQA did the same shit when addressing their matter in a public statement, referring to Cameron as "the blogger in question" 😂 It made them look like bigger dunces.
@kumakellАй бұрын
The statement included outright lies too. "I was aware of this letter and my intention at this point was to reach a solution by mediation or another process - not to instigate a seven-figure lawsuit." is complete bullshit, the letter sent included pretty explicit threats of legal action, even if it didn't use the phrase "seven figure lawsuit".
@Bob-rd9vdАй бұрын
An apology is worthless and insulting because it didn't put any money in your pocket. Right lawyer?
@sturod2016Ай бұрын
Spot on. The “any” reference is everywhere. The unapology.
@nitehawk8629 күн бұрын
The apology is "we are sorry YOU are offended, we claim to have found a scapegoat to fire". Don't trust anything they say.
@badinkstudiosАй бұрын
Hi dCS, I'm a comic creator who spends hours and hours a day sitting at my desk doing art and listening to headphones. What discretionary income I have, I save to buy audio equipment for my desk. I always dreamed of being able to save up and buy your products one day. However, thanks to this fiasco, you lost a customer for life. I think you vastly underestimated how much content creators influence the purchase decisions and culture of various hobbies.
@ghostoflazloАй бұрын
That's sad you let influencer have that type of hold over you. Just buy the damn headphones you will have forgotten this by the time you have the money
@JoseWaquieАй бұрын
@@ghostoflazlobro, why would someone want to support a company that has bad practices? that’s just encouraging them to not change.
@MacopАй бұрын
@@ghostoflazlo Read his comment again. It's not influencer itself that has a hold over him, but rather the influencer brings issue to light that might've otherwise gone unnoticed, such as company doing bad business practice.
@fatphoca5009Ай бұрын
@@ghostoflazlo DCS doesn't make headphones.
@badinkstudios29 күн бұрын
@@ezze7540 projection
@HipyoTechАй бұрын
Good to know that I should never look at anything from dCS....
@sickassbeatsАй бұрын
Cool to see you here
@QoraxAudioАй бұрын
Lol I didn't expect you here! However, I noticed that you wear a Focal headphones in some of your videos, so I already wondered if you're into headfi!
@TechnoDadАй бұрын
Well...I've never seen your videos, Cameron, but after what happened to my buddy Erin, I know how much stress this kind of situation can cause. I'm glad you created this video as it is the right thing to do. As an equipment reviewer, it is important that we are able to operate without the threat of litigation. If a company makes a bad product, and it gets a bad review, it's on them not the reviewer. Since audio is filled with subjectivity, I'm sure many companies have gotten away with sub par products due to the fact that objective data could not be gathered about the product. But we are in a different paradigm now. We can objectively test the piece of audio gear and the data can speak for itself. I just watched a video of yours about the WA23 tube amp. Wow! Super detailed review with great production quality. Nice work, and good luck with this situation.
@RoaroftheTigerАй бұрын
Good Man !
@NotJustBikesАй бұрын
Thanks for making this video. I just wanted to let you know that KZbin actually has a "corrections" feature for exactly this purpose, though it's very poorly documented. I only just learned about it myself a few days ago. In the description, put "Correction:" or "Corrections:". Then, on the next line, mention a timestamp and the correction. Put each correction on its own line. For example: Corrections: 0:00 This part is actually this 2:56 I said x but meant y These must appear AFTER any chapters (so it's best to put them at the END of the description). You can find the documentation by googling for "KZbin corrections" but honestly the actual docs are less clear than what I just wrote above. Thanks again for your in-depth and honest reviews.
@DMS3TVАй бұрын
WOH! Dope seeing you here on our channel. I've been watching not just bikes for years! 😄 Thanks for the support.
@NotJustBikesАй бұрын
@@DMS3TV amazing! I hope this info is helpful for you. Keep up the great work!
@rippspeckАй бұрын
You must be the only person to ever read the KZbin manual, hahahaha!
@cho4d27 күн бұрын
@@NotJustBikes why are you not in the middle of the street filming traffic? this is unacceptable!
@ErinsAudioCornerАй бұрын
I replied to Cameron's video on his channel but will reply here as well... Having gone through this recently with a speaker manufacturer I have to provide my deepest empathy here. This is an extremely stressful situation. Even when you know you're 100% in the right it is still tough to go through. In my case the entire community stood up and had my back. It looks like you are getting the same results here. Two things: 1) Manufacturers must learn that all reviewers aren't for sale. The audio review space isn't what it was 2 years ago when *so many* were shilling and getting paid under the table. Reviews can't be bought and paid for. Transparency has always been an issue in this space but with more objective means this is really putting a light on the dark side of the industry. The consumer is also getting wise to this and these kinds of actions only sour us on specific brands that respond with this disgusting, childlike behavior. 2) Manufacturers also need to learn that when you have concerns or disagreements with a review this is not the way to address those concerns. Threatening, belittling... and then expecting reviewers to cower down when they've shown nothing wrong (never mind malicious in intent). 2b) IMHHO, the gentleman you've spoken with at DCS should be fired. And the CEO should step in and offer a public apology for that doofus' actions. That one man has done far, *far* more damage to the company's brand than any single review could have ever done. As a "VP of Marketing," he's a liability to the brand at this point. If you have to start a gofundme to cover legal costs then I'm in to help as much as I can. - Erin
@OscarFowlerАй бұрын
Completely agree with everything you've said, but especially your last point. That "VP of Sales" exemplifies classic narcissist behavior - apparently not reading or responding to Cameron's sincere email replies and very blatantly projecting his own issues ("you must have an agenda", "you need a therapist").
@user-nd1ef8xj6dАй бұрын
Thank you both for trying to deliver reviews that are as honest as its possible. Sure companies can have different opinions on their products, but the way this was handled is just wrong. I agree on the part that the employee did more damage to dcs than any review could have done. Also to everything you said from point 2b. Sure reviewers could/can threaten the existence of companies, but only if they are malicious to them (which Cameron is definitely not) Also most of us will not only watch 1 review before buying so we will have different opinions about it. It's unfortunate that such actions were taken, but I agree with Andrew.. don't be unfriendly to any employee from them, since most of them will have nothing to do with this (most likely). Still I wouldn't buy a product from this company without an apology.
@IsmaelMartinezPRАй бұрын
Your case is similar but not the same. Your review was based on data, which you use to confirm your listening test. The maker ask for holes to be closed up and the same results came, they insisted, then they were in the wrong. you were backed up with ample data set. Here the reviewer has the data, but does not reference it in the review. Claiming the same words every other YT reviewer uses, and I quote: "Dull, not fatiguing, Soft, leading ages, blunted". He claims to have a data set that he does not refer to in the review, data that shows the product to have OK performance compared to others, maybe not state of the art and certainly too expensive for perforce $ as many other high end gear is. Because he based it on opinion and not facts thats where the manufacturer claims, rightfully so, a biased review. As with that data set, another human could come up with a different set of words out of their golden ears. That is the problem with humans they are biased. That is the problem with all YT reviewers they are Paid Media, claim independence but are paid media. That is why most are not reliable.
@jaybrodnaxАй бұрын
@@IsmaelMartinezPRevery review is subjective
@trackingangle929Ай бұрын
You think “everyone was shilling and being paid under the table” two years ago? “everyone”? On what do you base that?
@lacsativ1Ай бұрын
"I am neither your mommy nor your therapist" - in what world is this type of wording acceptable? Nevermind the fact that they are literally the VP of "Sales and Marketing", that stuff would be nasty coming from any company representative. Speaks volumes of the type of company that dCS is.
@juanblanco7898Ай бұрын
Couldn't believe my ears/eyes at that part. Ridiculous.
@catto-from-heavenАй бұрын
Timestamp, please?
@wreagfeАй бұрын
In the corporate world where sociopaths run wild and get promoted, this is very common.
@KrmpfpksАй бұрын
@@catto-from-heaven10:56
@peterphan227Ай бұрын
Yeah I couldn't believe that language either. dCS are the ones acting like children in need of parental supervision.
@l-lАй бұрын
I will never purchase a DCS product. Thank you for letting us know about this malicious behavior. It instills absolutely no trust in their ability to provide customer support for me, who would be a regular buyer
@ScotHarkins28 күн бұрын
Interesting that an audio product company, dCS, and another "DCS", Deep Cycle Systems, are seeking SLAPP lawsuits against real-world reviews. At least this dCS is not falsifying warranty data on their website. Fascinating.
@peteb223 күн бұрын
I thought that the second i stumbled onto this YT. Surely they are unrelated but none the less both Large businesses going after the little guy is just such a weird circumstance. Louis Rossmann has been sparked to action over the DCS situation & is more than rabbid over it... worth a watch on this sort of bullying.
@dnomyarnostaw21 күн бұрын
Fooled me too. I got recommended this video, after watching the DCS battery debacle. It must be KZbin with its "artificial intelligence" using acronyms to recommend videos.
@giggygiggy139320 күн бұрын
Yep thought it was the same too !!
@amundruu19 күн бұрын
man what a trip hey!
@davidmillar2594Ай бұрын
The irony of getting sued over a criminally overpriced product.
@VonKickassАй бұрын
🤣🤣🤣👌🏼
@my_username_was_takenАй бұрын
Yea they probably aren't selling enough. They gotta make money somehow.
@quackgarage9551Ай бұрын
Totally overpriced and overrated. Can't believe people still buy dCS stuff.
@052RC26 күн бұрын
@@quackgarage9551 Agreed. When dCS first came out with their 30k transport, upsampler and dac stack, it sounded very good and I almost bought it. I ended up getting Wadia's best dac and transport instead. Sounded better and I saved a little over 10k.
@MattBorchertАй бұрын
The Streisand effect is very real and this is going to bring exponentially more negative feedback towards dCS than a review on something as obscure as a high-end DAC ever would. A mind boggling decision from them. Hopefully you can easily win this and recover any damages suffered.
@anorax001Ай бұрын
@@MattBorchert the question is do people who spend this amount of money on audio devices actually read social media. It seems like a super niche rarified market.
@Satori-AutomotiveАй бұрын
imagine doing this kind of mistake in 2024 as a company absolutely hilarious
@betterstepsАй бұрын
I once used/recommended Yelp often. Then, I wrote a, negative but honest review regarding a business. Yelp kept removing the post. I don't use Yelp anymore because of this and tell my story as often as possible. Being a bartender, I've told my story many times. Consumers have the control and every manufacturer/company needs to remember this. Good job not taking pressure from dCS.
@hyperspaceyАй бұрын
I think it's important to appreciate how kind dCS have been through this, their competitors couldn't have asked for a more vicious attack on the dCS brand than the one dCS themselves have spent two years conducting.
@bigblueoceanАй бұрын
Life long audiophile here. Currently in an upgrade cycle at considerable expense. DCS were short listed. They aren't any more.
@martijnbos9873Ай бұрын
No way to enjoy a product while knowing it was made by a horrible company. I think you made the right choice
@docjoesweeneyАй бұрын
Thanks for this detailed video explaining the situation.
@jonathanlake6053Ай бұрын
A true audiophile would buy the sound they like rather than manufacturer politics.
@bigblueoceanАй бұрын
@@jonathanlake6053 nah, bollox. You are talking out of your hat. Every audiophile is allowed principles too. If the best kit was made in Russia, would you encourage me to buy it? Think a bit harder before you type.
Ай бұрын
@@jonathanlake6053 "a true amoral audiophile" FTFY
@fusionfan6883Ай бұрын
Lawyer here. Based on the facts here, DCS has little chance of success if they proceed to litigation. Absent actual malice and intentional misrepresentation, an honest review is not actionable. The delay is also problematic for them. In addition, there is now no way I would consider a DCS product. Whomever is in charge of DCS’s communications has really messed up here.
@stickinthemud23Ай бұрын
Same here. Take a look at my comment made just a few minutes ago.
@kurt120032002Ай бұрын
We all know DCS f...ed up an they can't actually win, and that means the actual DCS plan is to leverage their finance to literally enforce their position, by ether submission or financially bankrupting a man for daring to have an opinion. DCS are nothing more then vile criminal with fat pockets.
@xabhaxАй бұрын
While your right that they would lose, it still would cost a significant amount of money to higher a lawyer and fight it. That’s the reason they do it, I bet they have done this before to others and it worked
@fusion-musicАй бұрын
Very much agree with your points, especially regarding time. Let's hope it doesn't end up in court, but sense doesn't always rule. Interesting channel playlist. I have a Robin Ford music book. What a gem he is. I think you would like Roy Buchanan. Never wanted fame, but what a sound. Thanks for putting a bit of weight into this topic.
@user-lo5dk7uv7rАй бұрын
I did just read that DCS suied like Linustechtips as well. It is like largest tech KZbinr. Isn't this somewhat shady methods that might be purposely to milk as much money and crash the company? If it's something like that behind it, I think investations getting done to take legal action back. Might, be ties with organized crimes. Just my 2 cents.
@StripesLaukАй бұрын
It is really refreshing to see not just a boss but a CEO of a company stick up for an employee and member of their workforce. In this day and age too many times do you see profit and reputation stand before values and morales. Respect.
@Longwittyusername26 күн бұрын
The CEO immediately turned around and fired the employee that gave him false information which he used to action his original statement instead of holding himself accountable for his actions.
@FLASHAHOLIC_TVАй бұрын
Frick me, I've had a couple of brands ask me if I could take down reviews but never had one threaten me with legal action.
@TheIntellectualRedneckАй бұрын
I call absolute bullshit, there is no way this clown didn't know what was being communicated, they're just back-tracking in ass-covering fashion in an attempt to mitigate the community backlash. A bad review will make me avoid a product, but I don't tolerate any kind of corporate bullying. I'd never heard of DCS before today, but the details of this story have convinced me to place them on my "not ever" list of companies.
@radiofreealbemuthАй бұрын
I'm betting DCS has bullied many reviewers into taking down negative reviews, and so they expected Cameron to do the same
@wineattorneysАй бұрын
I think that is a good bet. Their ham fisted attempt at lawfare in this case substantially diminishes the credibility of all published reviews of their products in my opinion.
@kesamek8537Ай бұрын
I'm assuming every positive review of dCS products only exists because they bullied the reviewer into submission.
@Maxime-ho9ivАй бұрын
Let’s hope those reviewers now speak out if that’s the case.
@kineahora8736Ай бұрын
This sounds like a valid assumption to me
@Rave-agentАй бұрын
#metoo
@JeroenNietDoenАй бұрын
dCS just cancelled itself...
@robinkleinsteuber5217Ай бұрын
Yes!
@sgt_major8419Ай бұрын
Don't worry, plenty clowns still out there with too much money, that never watch these shows, that will still buy their overhyped/overpriced junk.
@isaachy777Ай бұрын
As nature intended
@mpaysonАй бұрын
@@sgt_major8419 The audiophile community is *really* tightly connected, though. There are no doubt outliers who don't pay attention, but most of them do pay close attention to at least the big stories like this. DCS's only real saving grace here is that there's also a big market for rich dudes who *aren't* audiophiles, but who just pay consultants to tell them what to buy, and many of those people will be unethical enough to sell them an inferior product from a shitty company. But one way or another, this will have a big effect on their bottom line. All because one VP wouldn't know professionalism if it bit him in the ass. The best thing that DSC could do now is immediately and very publicly fire that VP and their legal team, and in no uncertain terms offer a clear and public apology for their behaviour. If they do that they *might* not be out of business before the end of next year
@MakubexGBАй бұрын
And they thought the review was damaging
@Viewer1312828 күн бұрын
Interesting how dCS (Data Conversion Systems Ltd in UK) and DCS (Deep Cycle Systems in Australia) both threatened litigation against KZbin reviewers and both got exposed at around the same time.
@tuathadedanann195Ай бұрын
There is noway this was a rogue VP of sales and marketing. The DCS hierachy set the lawyers on you not one man. These things have to be approved and paid for by the company's internal legal department and signed off by upper management.
@tsdobbi26 күн бұрын
Agreed. I am an executive and I would never, ever send an email to someone outside the company on behalf of the company in a situation like this without a discussion with senior leadership. That initial exchange was terribly unprofessional as well, riddled with insults. The funny thing is this is something I would never even have to deal with and I know better. Certainly, my company sells products, I'm just not in a public facing position like someone in marketing and it just baffles me in that position wouldn't know better.
@gimmickmusic8827Ай бұрын
Cameron handled this professionally, dCs did not. Congrats John, you will never see my business. Ever. You really did a great job at taking care of the company that you love by acting like a child.
@prinzexisalowqualityytberАй бұрын
whos john
@invenio1978Ай бұрын
@@prinzexisalowqualityytber VP of Marketing and Sales at dCS.
@breathofawareness7903Ай бұрын
This is a very bad look for dCS.... Very bad... Not a brand I want to support if this is how they conduct themselves... With this action they will cause a LOOOOOT more damage to their brand than that review ever did... I am not buying their DACs anymore. Good job dCS.
@bongatumtumАй бұрын
Precisely. I've never even heard of this company till today and now, I only have a NEGATIVE association with them. Good job, clowns.
@KioAMVsАй бұрын
@@bongatumtum Same.
@LiquidAudioАй бұрын
Agreed, that VP of sales is particularly damaging to the brand. That guy needs to go, he sounds like a serious d**khead.
@mpaysonАй бұрын
@@bongatumtum I mean, I agree, I have also never heard of them. But something tells me that you and me aren't the target market for a $10,000 headphone amplifier. That said, that sort of market tends to be notoriously fickle, so while pulling this sort of BS might work fine for a fortune 500 company, it is actually probably far more damaging in a tiny market like the audiophile market. That's not that big of a market, and they all talk to each other. Absolutely the worst sort of market to behave like this in.
@Dennis-vh8tzАй бұрын
At the very least it pretty much guarantees an end to reviews and other non-paid PR for dCS, as now that the community knows a negative review will get the reviewer threatened or sued, anyone publishing a positive review will damage their own credibility and become a suspected shill.
@CareyHolzmanАй бұрын
It's a shame to see DCS fail and go out of business this way. No dignity. I wonder if they will demand I take my review down of their DAC?
@Si6ssigmaАй бұрын
I am now wary of a company I did not even know existed an hour ago, good job Barbara.
@lw8882Ай бұрын
Incoming several years of "did DCS threaten you to make a positive review" on every audio reviewer's channel and website even if they back down from this threat.
@nitehawk8629 күн бұрын
Honestly, that's a good policy to assume on any youtube review; unless the channel has a proven track record for fair reviews.
@ResolveReviewsАй бұрын
Just a note, despite this company's behavior towards Cameron and their approach to critical content, we absolutely DO NOT endorse the harassment of DCS employees of any kind. Remember that employees are not to blame for the behaviour of those calling the shots, and even then, there are ways to handle this that don't involve vitriolic words/actions. So please treat everyone with respect, whether it's in person at shows or online and on social media.
@kesamek8537Ай бұрын
Respect is earned, not given.
@woopygomanАй бұрын
@@kesamek8537 I think most people would agree that it's a given until it becomes undeserved.
@scottwheeler2679Ай бұрын
I will never harass them. But I will never buy any of their products
@blayses3116Ай бұрын
@@kesamek8537 and those employees did nothing to earn your disrespect
@TC-dg5pmАй бұрын
@@blayses3116 Wrong.
@roxcynАй бұрын
Regardless of the apology, I can’t believe someone from the manufacturer said I’m not your mommy. How is that professional? I would love for Louis Rossmann and Fake Review Watch to provide their opinion on this issue.
@bammontenegro563928 күн бұрын
He has done so
@roxcyn28 күн бұрын
@@bammontenegro5639 - it was another company called DCS. But I see people calling this company dCS out in the comments 😂.
@rickykneebone262327 күн бұрын
an Australian company also called DCS (Deep cycle systems) is suing another youtuber for a review also, the KZbinr is AllOffroad 4x4 Adventures TV,
@DonkeyKong496Ай бұрын
They're selling 20k dacs and don't even know what theyre selling. Trash tier...
@CammyFiАй бұрын
Dogwater
@neogeoisieАй бұрын
@@CammyFi Bro what's "Dogwater" ?
@moskolasoq4742Ай бұрын
that shit real go crazy fuck dat shit mane
@sofiendzoff6503Ай бұрын
20k dac for a product that can't exceed 400 bucks......
@Mark-rw3kwАй бұрын
I think that reviewer is also to blame, since why would anyone review a DAC that costs that much?
@lacsativ1Ай бұрын
Wow, the level of pettiness a company needs to be at in order to sue over a review. I never tried a dCS product, but I will forever assume they are sub-par. The only reason you'd sue over a review is because you are not confident in your product to begin with.
@BarkosaurАй бұрын
Great point! 👍
@Mark-rw3kwАй бұрын
@@lacsativ1 What they asked for was a correction of factual errors.
@fatphoca5009Ай бұрын
@@Mark-rw3kw but why the legal bullying then? Many manufacturers ask reviewers to correct factual errors politely. Happens all the time.
@Mark-rw3kwАй бұрын
@@fatphoca5009 Cleary dCS did not handle their concerns well, I was just commenting on the fact that this video is not exactly handling it well either, by misstating the facts and claiming (incorrectly) that dCS was going to sue over "opinions." Given the the letter that was shown in the video, they clearly were asking for a correction of facts, not opinions. Personally, I would never spend more than $400 for a DAC and I think a lot of KZbinrs are making a lot of money pushing all this stuff on the public. So I am not sure I really believe everything this video is saying about the history of this and what really happened.
@ragtop63Ай бұрын
@@Mark-rw3kw Then you obviously didn't watch the video. There is a part of the video where dCS clearly points out an issue they have with a subjective opinion of the product. So, yes, dCS is absolutely threatening litigation over what they deem factual misinformation AS WELL AS a subjective opinion. Go watch the video again its entirety before commenting any further.
@Jin-RoАй бұрын
DCS = Do not Criticise our Stuff. Or else.
@karmicknightАй бұрын
After researching dcs's apology I'm thankful they woke up to the situation, but allowing something like this to occur in the first place is exceedingly negligent. Would they be singing the same tune had they gotten away with this criminal behavior or would they have continued to bully honest reviewers? I'm inclined to believe they turned around after realizing how damaging this publicity was and not because they wanted to. Still on my blacklist.
@DoofindorkАй бұрын
dCS woke up one day and thought "Wow it's a beautiful day for some rake-stepping" and absolutely made a clown of themselves.
@TheCloudhopperАй бұрын
The problem for a company is not that someone reviews a product poorly. The problem for the company is, when they design and manufacture a poor product. When will companies learn this? Dear dCS let me introduce you to the Streisand effect. I solely left this comment here to feed the algorithm. May this video be seen by millions.
@mausermann791826 күн бұрын
My personal response: NEVER, EVER buying anything from DCS.
@fwabbleАй бұрын
Standing up for the consumer and giving honest REAL opinions and measurements, is incredibly highly respected nowadays - corporations are used to being able to literally RIP consumers off without contestation. Once you can quantify audio 'performance' and seperate it from 'personal taste' is the end of folk like AudioQuimples - thank you so much to Amir.
@HaulienАй бұрын
dCS could make the best hardware in the world, but if this is how the company is going to act, they've lost my sale. Thanks for making this threat tactic public. dCS have dug their own grave here.
@simonphipps1758Ай бұрын
they dont make the best hardware. see msb or playback designs to name but a few.
@Some_D0nkusАй бұрын
@@simonphipps1758 MSB is also poo bro.
@prinzexisalowqualityytberАй бұрын
@@simonphipps1758 yeah thats why he said COULD
@HaulienАй бұрын
@@simonphipps1758 keyword being could. Even if they had the best dac and amps in the world, if this is how they act, I wouldn't give them my business.
@QoraxAudioАй бұрын
Well, if they've had confidence in the quality of their products they wouldn't be worried about one negative review!
@onepieceatatimeАй бұрын
If Grado has never threatened to sue someone over a negative review, no company should ever even think about it.
@AudiorevueАй бұрын
Precisely, I can't think of one company that has gotten so many bad reviews but equally so many good reviews but they're still chugging along anyway.
@prinzexisalowqualityytberАй бұрын
underrated comment
@bryedeАй бұрын
Grado is quirky. Some will get it and some won't and they understand this.
@realitykicksin8755Ай бұрын
Grado is trash quality. My Sr325 … The hard cables protruded into the earphone cup and broke the internals.
@Synflood-dot-txtАй бұрын
Lol brutal @@realitykicksin8755
@jxpatАй бұрын
Thanks for posting this. dCS customer support interactions are quite challenging as well. Apology or not, after watching this video, I'll never buy a dCS product again. Thanks for sharing 🔆
@mr.grottoАй бұрын
"Both dCS and Cameron have reflected and accept that were technical elements in the review and our communications that both of us need to discuss fully and clear up for all." That was a non apology, no thanks. You don't word something putting the blame on the victim, especially after saying you signed off on a morally corrupt hit attempt through lawyers.
@timleelim9930Ай бұрын
And you can bet their legal people are likely to have had a hand in the chosen wording too 😂
@supercurioTubeАй бұрын
dCS VP Sales and Marketing is demonstrating a serious lapse of judgment here, misunderstanding then misjudging the situation entirely. This person is an incredible liability to the dCS company and should be let go immediately, following an apology. Kudos to the Headphones Show CEO for prioritizing integrity over sales, this admirable choice lead to a really epic defense articulated in this video. It's obvious that dCS has absolutely no case whatsoever and wrongly assumed they could bully without consequences.
@Maxime-ho9ivАй бұрын
This kind of company is way too small to be able to escape this nightmare like that. They wouldn’t go the legal route with only the VP involved.
@Noneya5555Ай бұрын
Suing a reviewer over a 2.5 year old review? Seriously? So they're not concerned with losing customer goodwill and sales, along with the emnity of other reviewers. Wow, just - wow. Smh...
@spudpud-T67Ай бұрын
Causing the Streisand effect.
@gotham61Ай бұрын
I expect in future most reviewers won't go near any DCS products.
@jin12345678Ай бұрын
it's not even that negative or vitriolic of a review. It's a mildly negative/mixed video take amidst a sea of positive reviews for their products. It's unbelievable just how unreasonably petty this is.
@Satori-AutomotiveАй бұрын
i have never heard about it but now im here xD well done from them, shining the light on it so everyone can see it again
@dazzlernatorАй бұрын
That's genuinely despicable conduct from dCS. You'd think it took a majority of board executives to authorise a lawsuit, especially when the financial implications for a small company or individual alone are enough to force compliance from the plaintiff. Any company worth its salt would surely first invite a discussion about a negative review before deciding to take legal action over an honest negative review. While I'm not sorry that dCS may suffer a lot of fallout over this despite retracting the lawsuit, it's more than likely that those lower down will suffer than the executives approved the lawsuit.
@bradverhaeghe8262Ай бұрын
Random KZbin browser here...came across this video 100% randomly on my feed. I did not see the original video and I have no idea what a dCS Bartok does, or who they are, but if I end up needing it, they are not getting my business. Can dCS sue themselves for statements that are defamatory to themselves made by themselves (?), because these conversations and passive aggressive statements did it for me.
@LordVictorHalgaardАй бұрын
Baffled that they thought this could possibly end well for them in this day and age. Absolutely ridiculous and unprofessional emotionally driven behaviour and phrasing on their part.If their 'reputation' is what they claim to be concerned about, this was probably the worst self-goal they could have committed. Do not release a product if you're not prepared to stand behind that product and handle criticism. Hope this works out in your favour, and the industry at large learns this is not how you do busyness if you want to retain your reputation.
@Goalline92Ай бұрын
Funny enough, this threat has just shined a great beam of light at the review. I used to be a big fan of DCS. They are now officially boycotted. Ridiculous!
@ericedeАй бұрын
Never put a hot head in a position where they have to correspond with customers, reviewers, or partners.
@xmurrcattx3498Ай бұрын
I've never heard of a DCS in my life. And now I never will. Thanks for the info.
@anorax001Ай бұрын
10:50 "I'm neither your mommy nor your therapist." Oh dear. Looks like there is a personal grudge going on here. I am guessing John Giolas (VP of Sales and Marketing) is having a very bad day. Not a very professional way for an executive to conduct themselves.
@nilspipenbrinck8040Ай бұрын
Outright unprofessional I'd say..
@GoodMenstruationAttitudeАй бұрын
sounds like he needs to go to therapy for his mommy issues. Bullies *always* project. They lack empathy, but they need to justify their actions, thus...
@Corle0neАй бұрын
This is more than simply having a bad day. This guy is a loose cannon and must be let go of asap
@regulartom5736Ай бұрын
Good for you guys setting firm boundaries against shitty business practices and supporting your creators over potential profits. Kudos.
@AngryFloatingCowАй бұрын
I like how they’re using the guise of the reviews causing them reputation damage… to tank their reputation by suing.
@jacobsutherland261625 күн бұрын
It comes down to ethics, one of two matters.: 1) When a company’s first reaction is to sue an honest reviewer that can show proof of his critiques rather than note the critiques to introspect and improve, that company is shady in its dealings. Their reaction suggests they have something to hide. Their reaction suggests we must deal harshly with reviewers in order to discourage others from discovering what we are hiding. 2) If this is over hurt egos, you are dealing with an unstable ego hiring the lawyers. In regard to someone in the company’s upper echelons whose ego is so fragile, so bruised over a leaked email thread, imagine how this telegraphs down to those who make warranty decisions and to those who distribute their product. How are they treated? If DCS maltreats a reviewer who has no contractual ties, how bad must it be for those who do have contractual ties?
@SuperReviewАй бұрын
Awful. Really appreciate y’all taking a stand on this, helps us all. I have below zero respect for a company that behaves like that.
@prinzexisalowqualityytberАй бұрын
agreed
@paulm944Ай бұрын
DCS owes a public apology to this reviewer, his company, and the audiophile community. Certainly off my purchase list in the future.
@losangulos28 күн бұрын
I have never in my life feel the need for a headphones amplifier
@MsCorbachoАй бұрын
What a dirty company, i am speechless ...when they go to lenghts of saying/writting : "I" am Neither your mommy nor your therapist ". This is : - Very , very bad education and low standarts from that Someone at Dcs . -A huge lack of professionalism . -A demonstration of what a High end company at his worst may turn into. -A huge tantrum from a spoiled brat of a company (is what it seems) ,...the same company remind you that is saying to someone : I am neither your Mommy nor your therapist . Well,. i would say somebody at Dcs needs a Therapist for sure, and somebody needed a couple of claps from Mommy when at a young age ! What a disgrace , everything that an high end company (or not ) should not be !
@buckaroobonsi555Ай бұрын
Looks like DCS will never get a dime of my money due to poor behavior and vindictive heavy handed lawfare!
@Chuek-WaiTaiАй бұрын
If only positive review is allowed, there is no point in reviewing any product.
@wineattorneysАй бұрын
You are absolutely correct.
@warheadsnationАй бұрын
In Soviet Union, Speaker reviews YOU
@found_at_midnight9 күн бұрын
Here is the letter they should have written him: Dear Reviewer, Thank you for testing and submitting a report on our product. We are immediately going to address the issues you found within our battery systems. We look forward to correcting these issues and sending you a new battery to test in the near future. Our company is dedicated to producing the best battery systems globally and enthusiastically look forward to new product development that stand tall in real world scenarios. Thanks again for your time and effort. We look forward to working with you soon! Signed Qwner
@91maxpowerАй бұрын
Never seen the show but the respect I have for this level of commitment to the public says TONS. Every seller is going to say good things about their products. Without HONEST reviews everyone would either waste money or not know what they are missing. Any company that threatens a lawsuits based on “loss of income” for a negative review should be exposed which in turn should cause a significant loss in income. I know I’ll never buy from this company.
@sagi_tech_n_stuffАй бұрын
Tekton Design destroyed themselves a few months ago, so here we go again... bye bye DCS.
@robwasnjАй бұрын
Did that really hit their bottom line? I remember that, curious if it affected them.
@sagi_tech_n_stuffАй бұрын
@@robwasnj No one can know that, it's privet company with no access to their financial reports. But we can hope...
@ghostrecon3214Ай бұрын
Well Eric, Tektons found/owner emailed Erins Audio Corner saying he had thousands of dollors of cancelled orders and was blaming Erin for it... Not sure how long lasting that effect was though.
@peterphan227Ай бұрын
@@robwasnjCompanies like Tekton survive almost entirely on good word of mouth and grass-roots support. What they did was definitely not good for word of mouth and they poisoned the grass roots on which they survive.
@cravenmoore7778Ай бұрын
Probably the same law firm
@GregoryfromTrierАй бұрын
My full support to The Headphones Show and Cameron.
@SomeRandomPersonOnTheNet4 күн бұрын
crazy how there are two completely different dcs companies suing over negative reviews... one battery and one headphone
@ParadiseBizzАй бұрын
Being a small creator myself I feel that you guys went above and beyond to evaluate the product before writing a script and before filming. I am very sorry you have to go through this. Keep up the great work that you're doing
@brockercheddlieАй бұрын
Golden looks visibly stressed in this video. Wish him luck with this. 💛
@BobCoalWaterАй бұрын
So was Erin, who also stood his ground, so it seams, we dont know what happens behind the scenes. Talking about behind the scene, it's to wonder how many reviewers simply give in.
@peregrinodisastradoАй бұрын
I know now which high end DAC I WON'T be aiming for in the future. You seem like a good kid Cam. Hang in there
@Plasmastorm73_n5evvАй бұрын
I'm no longer a customer of dCG. I won't do business with a company bullies anyone.
@albertsmedley3636Ай бұрын
DCS would have no legal standing in such a suit. But anyone can sue anyone for anything and have their day in court. I was involved in a suit with a crazy lady who had absolutely no valid case but a female judge must have felt sorry for her as a single mother (of an over 18 year old boy) and gave the scumbag attorney every delay he asked for, for many years while he demanded a ridiculous payout to go away. After 7 years and nearly a million dollars to defend ourselves, the slime-ball attorney quit and since she had no case, the plaintiff could find no other attorney to take the case. These types threaten a suit knowing that the innocent party will have to hire an attorney to defend themselves at sometimes huge costs and then try to force an unholy settlement to go away. Our system is broken.
@HeadonistHeadphonesАй бұрын
Cameron doesn’t deserve such thing. He is a very meticulous, nuanced and trustful reviewer always opened to discussion. I am totally shocked by dCs behavior.
@mrsinghsstereos6662Ай бұрын
Cameron is an influencer paid by the manufacturers to promote their products . DCS are well within their rights to protect their IP when a shill defames them .
@Maxime-ho9ivАй бұрын
This is precisely the reason they go after him, his voice has weight.
@kip388Ай бұрын
This trend of companies and corporations bullying and harassing small creators and media outlets has to end. I hadn’t heard of DCS before and this is my first exposure to them but any interest in their products has evaporated before it could exist. If DCS reads this, know that your nonsense has lost many more potential customers than a bad review. You could have taken the feedback and made a better product - but this behavior is unforgivable.
@fdk701428 күн бұрын
If you can't criticize the product it's not a review, it's an advert.
@chungang7037Ай бұрын
dCS is done. Apology letter is a masterclass in spin.
@chrisp.5272Ай бұрын
DCS is about to file bankruptcy with that mistake. The company needs to issue a public apology and withdraw all threats.
@anonymous-zg7whАй бұрын
icl an appology aint gonna do sh*t, everyone is gonna know that they are just trying to save their ass and arent being genuine. dCS done F*kked up
@allydeaАй бұрын
Wouldn't make a difference for me. With something this bad, you only get 1 strike.
@user-lo5dk7uv7rАй бұрын
Purposely? Smells organized crime.
@AchoReviewsАй бұрын
@GoldenSound and @TheHEADPHONEShow, thank you both for the transparency. Unfortunately, dramas over negative reviews are far more regular than they should be but this is taking it to the next level.
@rodneymounsey4168Күн бұрын
DCS are not doing themselves any favours, it’s pleasing to see such immense support in this case.
@HorribleHarryАй бұрын
You just earned yourselves a customer.
@OCDHIFiGuyАй бұрын
Unify with our HiFi Tribe ! We stand AGAINST corporate manipulation of public opinion in our beloved hobby.
@mr.bitsbyte4664Ай бұрын
Bonkers, not unexpected considering half the audio industry is supported by snake oil. Saying you can't share a piece of information because it's "copyrighted" is absolutely bonkers.
@0tucАй бұрын
For those thinking this is all UK based, this threat is not. John Rees Law PLLC is representing dCS Americas LLC.
@Doomchild2XLАй бұрын
Interesting thing, that algorithm... Ten minutes ago I didn't know about this channel, Golden's channel, dCS or the Bartok. Now I know about all of those things and one additional thing: If I ever come across a dCS product for any reason, in all likelihood I won't buy it.
@D1N02Ай бұрын
I looked up the prices turns out I was already boycotting them😂
@DoctorPPantsАй бұрын
I've had plenty of great experiences with dCS equipment and interacting with their staff at various events. That being said, threatening any subjective reviewer (especially one of the most educated, factually-accurate, and well-spoken KZbin reviewers out there) with a lawsuit is the quickest route to being blacklisted by the very small audiophile community. If dCS will be "forced to exercise its remedies" I will be forced to never buy any more of their products. This really leaves a bitter taste in my mouth. For a "premium top of the line" manufacturer, they communicate as if they have no professionalism or understanding as to the caliber of their target audience.
@5pr1nk57Ай бұрын
Currently in the gradual process of building a home studio, purchasing various audio equipment. dCS is one company I'll be steering clear of for now dependant on how they handle this. Can't stand bully-boy companies throwing their weight around!
@iggysfriend4431Ай бұрын
Trying to stifle a poor review is just shitty behaviour. A manufacturer should just suck it up. The way DCS have acted is more damaging to their reputation than any review could do.