Manufacturing facility tour: Experience the NATIVE Water Purifier build first hand

[@kcsandeep421]

Why native m2 new model does not have tds and uf in it?

[@sudipkumarpaul2307]

my native m2 sensors are working automatically....this is a typical problem that I am facing now....It is automatically activating and getting stopped...I have installed it today....I need to voice customer care assistant immediately so that they can help me out ...

[@UrbanCompanyYT]

Hi Sudip, We apologize for the inconvenience you're facing. Kindly provide your contact details to [e-mail]. We'll contact you soon via call to address your concern and find a solution.

[@hasitraval]

We want know about which types filters and pump use in this RO system

[@UrbanCompanyYT]

Hi, Thank you for reaching out. We would like to inform you that a GPD 75 pump is used, along with multiple filters like a pre-filter, sediment filter, carbon filter, and a health booster. You can purchase the RO through our application at bit.ly/3Paupdm and other e-commerce websites like Amazon, Flipkart, Croma, Blinkit, or Zepto. After delivery, rest assured that we provide installation and post-installation services at no additional cost.

[@balwindersinghr.452]

I am using M1 model and tds now is 12 on output water. But it's very low for human health as per guidelines. So tell me how to increase tds in new model of M1 with copper installed in Aug 2024

[@UrbanCompanyYT]

Hi Balwinder, we apologize for any inconvenience caused. To assist you further, could you please share your registered contact number with us via email at [e-mail] will enable us to thoroughly investigate the issue and take the necessary actions to resolve it promptly.

[@Rajesh-o1q1h]

Is the native m1 copper good ? Can anyone tell me ?

[@midnightvirus007]

When your product will be available to buy... Waiting for it... Please respond need m2 model

[@UrbanCompanyYT]

Hi, We apologize for the inconvenience caused. We would like to inform you that our native RO is available on the Urban Company app, Amazon, Flipkart, Blinkit, Zpeto and Croma. Updates regarding the restocking of RO will be provided through the respective apps only. We appreciate your understanding in this regards.

[@nihaljain4463]

Hi Urban company I just have one concern, how do I trust on a purifier where the water tank is not cleaned for 2 years.

[@UrbanCompanyYT]

Hi Nihal, We understand your concern. We offer options like Auto Flush Technology and layering of pre-filter and sediment filter with Multi Layers to ensure water hygiene. If you'd like to discuss further, please share your registered contact details at [e-mail].

[@antoprakash2099]

Please don’t buy.. they don’t have proper service for their own product. This is second time I’m waiting for service, it’s been 6 days with no updates. First time, I waited for 8 days, no one visited my home at all

[@mithunsaha8006]

Is the service available in all citys ? looking for one in Siliguri

[@UrbanCompanyYT]

Hi, Thank you for your interest in our product. You can purchase the RO through various e-commerce platforms like Amazon, Flipkart, Croma, Blinkit, or Zepto. Rest assured, we provide installation and post-installation services at no additional cost after delivery. Note: The only authorized seller on Amazon is Primarc Pecan Retail and on Flipkart: OmniTechRetail, and Primarc. Our RO comes with a 2-year warranty covering electrical faults, manufacturing defects, and filter changes. For post-purchase issues, contact us at [e-mail].

[@virendradeshmukh.8483]

In what areas is your service available as I'm considering buying it,

[@UrbanCompanyYT]

Hi, Thank you for expressing interest in our purifier. If you are interested in purchasing our purifier, you can do so through our application bit.ly/3Paupdm or eCommerce sites like Amazon, Croma, Blinkit, Zepto or Flipkart. We will handle the installation and post-installation services at no additional cost.. In case, if you face any difficulty after the purchase you can reach out to us on email via [e-mail]. However, please share your area pin code with us via [e-mail] so that we can assist you better.

[@aartiaakulwad8225]

Hello UC, Planning to buy either M1 but M2 seems to be appealing. However the issue with M2 seems to when there is power cut, what is the backup plan, how will we get water if there is no power? Are you planning to release next varient were this issue will be reaolved?

[@antoprakash2099]

Please don’t buy.. they don’t have proper service for their own product. This is second time I’m waiting for service, it’s been 6 days with no updates. First time, I waited for 8 days, no one visited my home at all

[@sahilsehgal7963]

Bro what's the issue with your product

[@antoprakash2099]

@@sahilsehgal7963 the water outlet tap got broken easily. They have don’t have replacement parts. It took them more than a month to find a solution.

[@xamantiwari]

Which city?

[@He-Is-One-and-Only]

Add a function where it should dispense water during power cuts, (not talking about RO system operation) would be great if the water tank is transparent by design. Afterall we pay premium price and we want full control over it and not the opposite!!!!

[@UrbanCompanyYT]

Hi, We acknowledge your concern, we greatly appreciate your feedback, and it provides us with a valuable opportunity to enhance our services. We will have this feedback shared with the team and it will give us a chance to improve our services further. We look forward to serve you better in the future!

[@antoprakash2099]

Please don’t buy.. they don’t have proper service for their own product. This is second time I’m waiting for service, it’s been 6 days with no updates. First time, I waited for 8 days, no one visited my home at all

[@GourabMohanty-s6h]

Distributorship Lena chahta hun kaise Lun

[@UrbanCompanyYT]

Hi, Thank you for reaching out to us. We do not work on a franchise model as of now. We're constantly expanding & hope to go live with our services in your location soon!

[@UrbanCompanyYT]

Hi, Humse sampark karne ke liye aapka dhanyawad. Hum abhi tak franchise model par kaam nahi kar rahe hain. Hum lagataar apni sevayein badha rahe hain aur ummeed hai ki jaldi hi aapke sheher mein apni services shuru karenge!

[@bindasstokavlogs]

Plz share any odisha branch service head no i have interest for your company franchise both sale and services

[@UrbanCompanyYT]

Hi, We do not work on a franchise model as of now. We're constantly expanding & hope to go live with our services in your location soon!

[@IrfanShaikhVlogs-cy5wp]

Good❤

[@santhie143]

Hi sir I'm Raju from Koppal, Karnataka. Branch service head no i have interest for your company service

[@UrbanCompanyYT]

Hi, Thanks for reaching out to us. To assist you further, please share your registered contact number along with your queries with us via email at [e-mail] will allow us to help you further.

[@happybhaisubha6590]

Hello sir may urban company mey karib 4 saal se kam kar rahu,, abhi mera bina karan se id block hua,upne partners ko thik se dhyan rakhna chiye ,,abhi mai be rojgar ho gya,,app log please mera id khul dijiye

[@UrbanCompanyYT]

Namaskar Subha, Humen khed hai ki aap aisa mahasoos karate hain. kripya [e-mail] par apne registered contact details share karen aur hum jald se jald apni team ke dwara aap ke saath sampark karege.

[@PragyaDubey-i1g]

Don’t buy this product. They don’t mention before you buy that you need 4G service and not 5G service. If you have 5G service, sorry for loss of Rs. 18000 but they don’t give you any refund or return this product. They send someone to install but not for IT technical setup. The device has a local Wi-Fi which might connect with your phone but in such case, it is loss of the customer and not of urban company. Considering all the situation, Native M2 is an experiment of Urban company on the cost of customer’s money, and zero risk for themselves. What a smart business Urban Company!!! Highly recommended NOT TO BUY THIS PRODUCT. It is an inflexible business model which would NOT be successful in long run.

[@xamantiwari]

You didn’t mentioned any issue?

[@bkb3787]

Bhubaneswar me urban company service available hai?

[@UrbanCompanyYT]

Hi, Humari services aapke area mai available hain, aap RO Urban Company app, Amazon, Flipkart, Zepto, Blink it ya Croma ke madhyam se kharid sakte hain. Product delivery hone ke baad hum apna technician aapke ghar pe installation key liye bhejenge. Product purchase key baad yadi koi samasya aati hai to aap humein 911244577306 par call kar sakte hain ya [e-mail] par email kar sakte hain. Note : Hamare RO water purifier ka seller amazon mai Primarc Pecan Retail hai.

[@antoprakash2099]

Please don’t buy.. they don’t have proper service for their own product. This is second time I’m waiting for service, it’s been 6 days with no updates. First time, I waited for 8 days, no one visited my home at all and there was zero updates on my service request.

[@xamantiwari]

Which city

[@LostintheLoops]

Its third party contract manufacturing ! Same compony also made for pure it so don't misguide people.. lol.

[@JAYSOM66]

कस्टम सपोर्ट क्या है. आपकी कंपनी का कस्टम केयर नंबर है..?? 😅😅 नहीं ना...? 😂😂😂😂😂 My friends don't buy it..

[@UrbanCompanyYT]

नमस्ते, हम असुविधा के लिए क्षमा चाहते हैं। हम आपको सूचित करना चाहते हैं कि आप हमारे ऐप और किसी भी ई-कॉमर्स प्लेटफ़ॉर्म के माध्यम से नेटिव वाटर प्यूरीफायर खरीद सकते हैं। वाटर प्यूरीफायर की डिलीवरी के बाद, इंस्टॉलेशन और वारंटी अवधि के भीतर पोस्ट-सेल्स सेवाएँ हमारे द्वारा प्रदान की जाएंगी। यदि आपको खरीदारी के बाद कोई कठिनाई होती है, तो आप हमसे [phone] पर संपर्क कर सकते हैं या हमें [e-mail] पर ई-मेल कर सकते हैं।

[@JAYSOM66]

@@UrbanCompanyYT आप की कंपनी के कस्टमर सपोर्ट टीम का नंबर पब्लिश /या अपनी App. मे contact number होना चाहिए. ये Mail वाला बहुत पुराना सिस्टम हो चुका है. हम आपको मेल करेंगे, फिर replya आया तो ठीक है, Otherwise कुछ सूचना दे कर इशू बंद कर देंगे. Problem solve नहीं होगी. तब तक कस्टमर पीने का पानी कहा से लाएगा..! Call service होती है तो आसान रहता है, आपका technician कॉल पर प्रॉब्लम solve करवा सकता है, और कस्टमर को भी satisfaction मिलता है. Customer care number to hona hi चाहिए.. Otherwise don't buy it 's products..

[@shyam3303]

Technician installation very bad sarvice hai

[@UrbanCompanyYT]

Hi, Sorry to hear about your poor experience with us. Please share your registered contact details along with your concern at [e-mail] so that we can get in touch with you and resolve the issue.