Maserati Ghibli gone wrong! Sometimes a fight isn’t worth fighting, or is it?

[@jamesmawdsley7306]

As soon as they missed the appointment then drove to Scotland with the EML on, id've told him to Foxtrot Oscar and put a lead on his dog...

[@DCTag]

Love your story telling. Subscribed.

[@THELOGBOOKUK]

Thank you, it’s nice to feel listened to!! Really appreciate the sub ☺️🙏

Squandering their inheritance on an Italian sports car was their first error.

[@acelectricalsecurity]

Well you are only here once and you can't take it with you

@@acelectricalsecurity Spending it on a Ghibli and then changing their minds for an Audi sounds like they didn't give the idea much consideration. A Ghibli is only going one way quickly, an E-Type Jag on the other hand may have just been an investment. In addition I would imagine that the person they inherited the money from wasn't driving around in a Maserati and had accumulated the wealth over their life for it to be diss-respectfully squandered. If it had been carefully spent then maybe 'their' kids could have also benefitted from it.

[@acelectricalsecurity]

Given time these cars will go up in value as are 3200 gt's are and gt's are. I am sure there would have been a time when E types were in the same bracket. Plus, that's if these people were telling the truth, because from the full story they don't cover themselves in glory, and then had the cheek to ask for discount on the car they were buying as a replacement, personally I wouldn't trust them as far as I could throw them and I wouldn't have left them a fiver if they were related to me.

@@acelectricalsecurity Yep you are right of course. The current most expensive 3200 GT on Autotrader is a whopping £24k.

[@UKTonyMagill]

This is a great advert for your integrity and I'd buy a car from you anytime. I love the look of the Ghibli but this saga just confirms all the horror stories. I'll keep an eye on your stock as it's definitely the type of thing I'm interested in.

[@matcharlie2379]

I think your honesty and the way you support customers who have bought a car from you will be the foundations for your ultimate success. Sometimes you pay forwards on the basis you get it back. Think the fact you shared the story as well will mean ppl seek you out to buy their next car, knowing you’ve got their back.

[@THELOGBOOKUK]

Thank you mate, I really appreciate that. I try to do the right thing but it’s usually expensive 😂

[@afc4life_uk]

I had a Ghibli for 4 years and it was the best car I’ve ever owned, it is such a beautiful car. However I sold it last year because I had endless problems with it and it cost an arm and leg to keep it running. The maintenance costs are extortionate and if anything goes wrong you’re paying through the nose. Ultimately I had to get rid because it was I couldn’t justify the costs. In terms of what you did it shows you’re a genuine guy who cares for your customers because most car dealers would have told them to take a running jump. Hopefully you can get it sorted and sold without any issues! I’ve also subscribed to the channel 👍

[@alanchriste2963]

Your customer after sales service is excellent. IMHO credibility in business is paramount and if you continue to treat people with this kind of care you will be very successful. Word of mouth the best advert of the lot. 👍

[@THELOGBOOKUK]

Thank you Alan! I really appreciate you seeing that side of it too. Only have to be a git once in this game and it can ruin a good reputation.

[@brianr9342]

Morally, you did the right thing. Well done.

[@7417cd]

You did the right thing Rob. Annoying the way the customer behaved, but you are better than them.

[@SoulBrother-V8]

WTF !!! I would have bailed out a lot sooner. Driving to Scotland with the EML on😂

[@THELOGBOOKUK]

Yeah… I mean come on! When the dealer offers for recovery to the specialist that should say it all really!

[@goaski474]

So they bought something they know nothing about, couldn't afford in the first place, can't afford to maintain, didn't read the manual, drove it contrary to what they were told, put their ignorance on email and than expect the dealer to accommodate them! What a C's.

[@FlyingSpaghettiMonster2000]

Was the specialist near Manchester? I had a new clutch put in a 222se many years back. Didn't even last the drive from the garage to the road!

[@THELOGBOOKUK]

That would be the one… NOT recommended

[@afc4life_uk]

OMG, I used this specialist as well! They were shocking when I took my Ghibli in for a service as when I took it to another Maserati specialist a year later they asked me who did the previous service and showed me they did f*ck all and ripped me off 🤦‍♂️ They also lied to me and said I needed new brake pads and discs when there was plenty of life left on them!

[@davidcrawford8583]

I used to work next to a very good mechanic, same industrial estate. A local guy had one of these, I said 'that's gorgeous', he replied, 'You'd not want it, it's crap'. That car was in getting repaired every other week without fail, sounded gorgeous though.

[@Jay-nf8fm]

Love Maserati but jeez that's expensive to fix .. I had a rare Renault 5 GT Turbo Raider which had a fan relay that regularly went faulty because of where it would hang down , it either got too hot in summertime or too wet in winter .. I put a waterproof bag over it and never had an issue ever again .. Loved that lil 🚀 .. Keep them standard , with not too many crazy mods to Up the bhp and they run lovely ..had mine for 8 years of total bliss

[@sean-child10]

Once they missed the appointment and drove to Mull, I would have dug my heals in. Also when they bought it without getting it serviced or whatever, You should have said that would not be warranted!

[@THELOGBOOKUK]

So many lessons learned from this!!

[@Mark-uo2uh]

Great channel you did the right thing for the customer 😊

[@THELOGBOOKUK]

Thanks 👍 I would like to think we try

[@kurtjammer9568]

Audi is not that reliable either..some early ghiblis had issues..as a mechanic i cant find fault in my levante.very solidly built

[@24bellers20]

My Gran tourismo came with a Maserati battery charger built in. In Other words not every day drivers. He bought what he couldn’t afford to run.

[@nicnak4475]

So pleased I'm not in the car sales game anymore !

[@acelectricalsecurity]

Sounds to me that they changed their minds, probably people said to then they are unreliable and cost a fortune to run, and they have seen an opportunity and taken it. After they didn't bother to turn up at the appointment you made I would have washed my hands off it, people need to take responsibility for their own actions.

[@THELOGBOOKUK]

I totally hear this comment, hindsight and all that!

[@mathewjones5520]

Never ever deal with a Maserati

[@grahamrobson9292]

Good story. I think you did the right things ! However it was stacked against you as soon as the owner ignored the repair booking. Most people are not experienced or suited to run an exotic car like that. There is a high chance of problems it’s not going to be reliable.

[@THELOGBOOKUK]

Thank you! With hindsight, I would have acted differently and taken control, lessons learned!

[@randomchannel323]

I feel the cheaper price of used Maserati tricks people into not taking care of them as proper exotics

[@joshua6244]

@@randomchannel323 There is a reason they are relatively cheap.

[@dan44zzt231]

The facelift Quattroporte is pretty much my dream car, and you see them for sale for £15k, but then you hear about things like £500 02 sensors 😂 it's easy to forget affordable buying price does not mean that's it's not still a proper exotic with the parts availablity and price tag to match 😢

[@Muntedefier]

You sold him a faulty car 4:38

[@Neil-Hanson67]

Rob, new subscriber here & loving your content, i can understand the customers frustration but you did all you could to rectify the problem but i think your legal team could have helped you a little or a lot more, keep the great content up Rob.

[@kurtjammer9568]

People dont realize .you cant overheat these cars..you must monitor your gages .and service them properly..they are a great engine but need a little extra care..its not a honda or toyota...its a ferrari built high performance engine

[@roystonvehicles9129]

Best to have done the service first, scan for pending codes, they could have been turned off prior, scanner will tell which bank the sensor is, basically the faults were simple ones that could affect any car, don't start going to court, I was all gung ho last year over a land rover, went to court, judge totally sided with the customer, in fact judge had absolutely no idea about cars and basically didn't listen to me, ended up going to the Isle of Wight for the car, 300 miles, customer wouldn't give me the v5, flat battery and then wouldn't tell the court I'd paid so I'd end up with a ccj, avoid court, just not worth it, tbh you've basically had it up to six mths and if on finance basically forever, great videos by the way.

[@utubecomment21]

*This is on you* - Any car salesperson worth their weight, knows that Italian cars are shyte, Maserati included! Anyone trying to sell a used Maserati, is a shyte-heel IMO! Trying to find people with Integrity in the industry, is like trying to find a needle in an entire harvest ... and you've done nothing to buck that trend, and it's why, thankfully, I'll never buy from you!

[@replicas10]

The problem started when you did not follow your own pre sale procedures. Get the car serviced, checked and then pass it on to the customer. I suspect that you rushed through the deal because the customer was in a rush. I do not think it's a question of next time "dig your heals in", more like next time don't get rushed into a sale.

[@THELOGBOOKUK]

You make a fair point. However I had personally road tested it and it was fine, we had MOT’d it prior to listing and it was fine. So whilst I agree with what you’re saying, cars can have issues at any point, this unfortunately was in his ownership not ours. Saying this, you have a point and we did learn from it. 👍

[@GeekOfShaves]

Last thing you want is court. Takes forever Court bills are massive They nearly always side with the customer, as you are the professional. Where you went wrong was not sticking to doing the service yourself and wanting the quick sale. Stich in time saves nine. Taking the provlem car back and clearing down the problem qill save yoj lots of headache, time and loss. At least you can draw a line and move on

[@thefreedomguyuk]

You are a good man, I'd love to buy from you. But they drove the car long distance, with a faulty rad, ignoring your instructions. How can this not void any rights on their side ?

[@Kapb19]

Hi Rob, great channel. I think you did the right thing. It sounds like the issue’s would have continued! Good service and referrals will come off the back of it. However I would be careful that your KZbin channel and business social media aren’t connected. Eg not to promote your KZbin channel as this is “behind the scenes” or have two channels. The work you have done to keep that customer happy could be undone with your video review, they may or may not appreciate the video 😂 IMHO.

[@THELOGBOOKUK]

Thank you for the feedback, I really appreciate it! Totally get where you’re coming from however I would like to think I am fair, and don’t mention any names 🙄 as much as I would have liked to! 😂

[@MIK23458]

Another tale of woe. Personally I’d have dug my heels in at the point they drove it up to Mull. That would have been the point of no return (pardon the pun) for me. Up until then you acted accordingly and did what you were contractually obliged to do so. However I do think you’re just too much of a gentleman to turn your back on someone. Rob you’re just too nice mate!😬

[@paulmoore6345]

They're having a laugh. You wouldn't have ignored an appointment then driven up to the isle of mull. Its so obvious what can potentially happen and of course it did.

[@kevinmoffatt]

When at a Peugeot dealer we had a lady estate agent turn up in the showroom one lunchtime to buy a new 205 CTI, but only if it could be delivered the same afternoon. As this was pre internet it meant we had to PDI, register and tax the car in a big rush (always a long queue at the licensing office). We did it, but she proved to be forever a huge pain in the a*se, everything had to be done immediately, no ifs or buts.

[@chrisperry5244]

Missed the appointment you booked in for them then drove it to Mull and broke it. Heels well and truly dug in 😊

[@THELOGBOOKUK]

Hindsight!! Totally agree with you

[@minimeee04]

The first problem was you sold a Maserati, i wouldnt touch one with a barge pole let alone sell one. Oh and when you found out he had not gone for the 02 sensor appointment you should have followed that up with a call to him asking is there an issue why didn't you go.

[@THELOGBOOKUK]

Tell me about it. Many a missed opportunity on this one!

[@minimeee04]

@@THELOGBOOKUK Love the channel keep it up was in the motor trade for over 40 years been there done it all now happily retired.😁

[@joshua6244]

Email would be better, unless the phone call is recorded.

[@kurtjammer9568]

Why didnt you read the live data for the o2 sensors. 2 see which bank is not operating properly instead of just putting sensors on..and guessing..it should of thrown a code which tells you which bank...then read the data..

[@THELOGBOOKUK]

Fair point well made, need specialist equipment for that with Mazza’s though!

[@davidclarke9767]

The problem is big cars big problems, I have found out you can't be fair with some customers we are not car dealers, but some people don't appreciate you even if they get a good deal.

[@THELOGBOOKUK]

Big boys toys, big boys prizes. A saying I live by! When they work, amazing, when they don’t, ouchy! Sadly there is a lot of champagne lifestyle, lemonade wages out there and it’s our job to reason with it sometimes. 😞

[@johngleadall8263]

I feel for you pal . In 1st place shouldn't have let them buy it instantly as you was in the process of doing a major service on it.. oh well lesson learnt I guess .that would have covered you a little more

[@oddjobsscanlin6269]

Nah, good on you, very accommodating despite not causing the issues. Don’t beat yourself up, I’d rather buy a car off a decent human being than some of the total rotten con men dealers out there..

[@XSpt1]

You sold the car with somekind of warranty?

[@THELOGBOOKUK]

Always, however the fact they drove it with a light on would have voided it. Should have taken note myself!

[@TheBaySelfDriveCarHireLtd]

I’ve done it, to soft on damage to hire cars and gave deposits back to quickly. Not no more we check them over well and will not rushed .

[@THELOGBOOKUK]

Oh how we learn!

[@TheBaySelfDriveCarHireLtd]

@@THELOGBOOKUK keep up the good work, i watch you, this and chops

[@rjb7026]

Never ceases to surprise me, Maserati owners who buy one of the most sophisticated and advanced cars in the planet, and complain about the cost of running it. Buy a Toyota Corona, and be happy.

[@stuontwo677]

A toyota what?

[@rjb7026]

@@stuontwo677 Forgot Toyotas models have different names in the US. No matter, any Toyota will do, very realiable and much cheaper parts'

[@nsz2302]

Usually if one o2 sensor goes you replace all of them with OE parts. You kinda wanted to cheap out on it😇

[@kevingard8716]

The only consolation I can give you is that, if I was looking to spend north of 30k on a car I would do my due diligence on the trader and in this video you come across v well so I would be quite satisfied. Not that I have north of 30k but anyway😅

[@MaxMax-th7uz]

Turned out good for you ! They part exe’d against your rs6 , so you was quids ! Specialist had your pants down , £2500 for radiator ..pmsl

[@k17sher]

People don’t get your level of after sales service from prestige car main dealers.

[@robertpoll4030]

It's not because its a Maserati - that could happen with any car - its the customer. Bereavement, inheritance, business doing well and swaps it for an grey Audi he had his eye on? Just a chancer after something to run up to Mull in. You can get parts from Scuderia parts in the UK. If you're having to go to a dealer use Nottingham and avoid Edinburgh at all costs.

[@THELOGBOOKUK]

Really appreciate this feedback thank you, Scuderia are super helpful.

[@kevinrowlands6753]

You went above and beyond to help

[@sparkyt6497]

This is why I’m to scared to deal in high end cars plus it’s a lot of money tied up all the time

[@THELOGBOOKUK]

Tell me about it mate!

[@ipanemakid3058]

You're too good for your own good Roberto. These stories are beginning to have a familiar pattern. You should have stood firm m8. The blokes obviously an idiot driving with the engine light on all the way after being told not to and misses an appointment knowing full well the issue. Why should you be out of pocket when they come back crying and you have to pick up the pieces. NO consideration or respect some of them..Anyway keep up the good work sir 👏

[@THELOGBOOKUK]

Thank you mate, I really appreciate that. I try to build a reputation as much as possible, it is just an expensive way of doing things!

[@stephenwilletts2293]

I also watch chops garages, why don't you include or offer a warranty.

[@HakanÖztürk-e8t]

Ghibli diesel ❤❤❤❤

[@marcuswall3857]

So.. have you stull got it?

[@Rob34570]

I wouldn’t have swapped for the S6, they sound like nightmare customers who may pull the same crap again with the S6.

[@THELOGBOOKUK]

So far so good! 🤞

[@thelawonphotography]

I know someone new to car sales private company....he's an angry wee man now!!! its changed him and not for the good!!

[@THELOGBOOKUK]

I feel his pain!!

[@999hireactionvehicles9]

Several lessons here Don't sell anything without pdi and service Don't sell Maserarti cars they are trouble Always get the car back and leave loan car and you find someone to repair it not allow customers to dictate to you.. At the point he didn't turn up I would have said you need to take it and get it diagnosed. That way you could have potentially walked away without doing anything

[@rukusbeer9434]

They should have listened to u when u said ud service it before selling that way there would have been fewer issues

[@jacob1029]

So they had a problem, you arranged to sort it and they couldn't be bothered to show up with no apology. Then, he had a presumably fast ride around the UK to break it and expect a full refund? Madness.

[@darrianwilson6545]

Are most Maserati's low mileage due to the return legs being on a transporter? Seriously though, chap sent you the picture of the handbook saying don't drive the car with the light on then drove it on holiday on quite demanding roads.....that is a new level of irresponsibility.

[@THELOGBOOKUK]

😂 fair point!! Tell me about it, that’s customers for you.

[@darrianwilson6545]

@@THELOGBOOKUK loving the content 👌

[@KrysFG]

General question to anyone. I was thinking of getting a 2019 ghibli in petrol, I have enough to buy it outright and afford insurance and tax and whatnot. For now all I’ve heard is good things about the ghibli until this video, is the ghibli reliable and these guys just didn’t respect it or should I go for a Beamer and not risk it?

[@MillfieldWheels]

Simple answer to your problems. Don't buy silly cars.

[@THELOGBOOKUK]

NEVER! HAHA

[@mickmartino8764]

Not as a bigger regret than the germans going wrong, and every says German cars are reliable 😅

[@zzhughesd]

Surely o2 sensor just a cheap item of a Jeep. A GM sensor tracked down. Dunno.

[@THELOGBOOKUK]

Still hunting, all for ideas mate besides main dealer prices?!!

[@SimonWaddilove]

Should've took them to court they willfully ignored all your advice & drove to the other end of the country

[@THELOGBOOKUK]

I regret not doing this, lessons learned!

[@judgementalTX]

Never sell a Maserati

[@Gizmo5h1t3]

Why? Explain please.

[@davidpiatto8175]

They shouldn’t have bought the Maserati in the first place & gone for the Audi instead. A person like myself who’s into Italian cars will know the pitfalls & would’ve not rushed into the purchase like they did let alone drive it all the way to bloody Scotland with the EML on. Crazy!! The Audi will most likely bite the in the ass later down the line too as they aren’t as reliable as everyone thinks. No doubt they’ll be back next year asking for another refund as that’s what these types do. I’d love that Maser but outta my budget. Best of luck mate.

[@kurtjammer9568]

Audi? Are you on crack?they are about the worst...some early ghiblis had issues but a lot of people like them..the f160 engine is generally quite reliable if looked after

[@robertwalker1742]

Better stick to Volvos mate .

[@thelawonphotography]

My take away from this.....don't buy a Maserati

[@THELOGBOOKUK]

They are nice when they work.... apparently!!

[@rogerbarrett9920]

I gave up buying European cars in 1990, Japanese cars that are actually built in Japan have never let me down.

[@Mikea6972]

Wrong... I have a 2020 Maserati levanti gts and it's been a dream. No issues. Find a good mechanic and get a good warranty. That's it. If you maintain these cars correctly, it will be just as reliable as any well maintained car. The same goes for Mercedes, bmw, Audi etc etc...

[@Gizmo5h1t3]

Nothing wrong with them when they're looked after. If he can't be bothered turning up for bookings and then demands a refund why should he be helped? Rock and a hard place being a business owner really. Some people shouldn't have nice cars

[@markotoole7937]

Buying a Maserati was their biggest issue here, unless you can afford the repairs when they inevitably go wrong, you shouldn't be buying one.

[@blackvulcan100]

Yes bit like buying a Rang Rover.

[@DaleSteel]

Overheated? No modern car should overheat

[@dollardime4795]

It's a Maserati, it could detonate itself parked up with the battery disconnected.

[@THELOGBOOKUK]

😂😂😂 but it would look and sound good doing it to be fair 🤷‍♂️ 😂

[@morgansteele3158]

You did the right thing they payed top whack and it had loads of faults ie fan,all o2 sensors and air-conditioning how much was the car 20 grand or so come on mate

[@steffydog]

People are funny, just keep the money, do as you did, I’d have done the same. Breathe 👍🙏

[@billdornan4379]

SIMPLE. POUND SAND 🇨🇦🇨🇦

[@simonastley8546]

I would have told them to jog on

[@THELOGBOOKUK]

Hindsight! 👀

[@markleaning107]

Maserati total junk

[@pegcity4eva]

Absolute garbage

[@shabbos-goy9407]

Utter junk cars. Avoid at all costs...

[@THELOGBOOKUK]

Not a fan?!

[@shabbos-goy9407]

@@THELOGBOOKUK Total cr@p

[@Gizmo5h1t3]

How many have you owned? None I expect with that comment 😅

[@tomchapman4333]

Typical Maserati 😂 absolute money pits 😮

[@THELOGBOOKUK]

But sooo pretty! 🤩 😂

[@stephenheliodor776]

Any prestige Italian Car is always trouble. They are notorious for it. I know from bitter experience that every few months I was either going to be limping home with a warning light on or waiting for recovery. Never again!! The only reason manufacturers get away with such unreliability and shoddy quality is because Foolish Deluded Customers buy the cars.

[@THELOGBOOKUK]

But they are soooo stylish though! I see both sides of the coin on this one.

[@kevinmoffatt]

And, from experience, if a certain make or model get a bad reputation, it's always totally justified. As a buyer I have often fallen into the trap of thinking, 'well they probably aren't that bad' only to discover that, yes, they are.

[@philreynolds6018]

Don't deal with maserati ?

[@joshua6244]

Buy a non runner with good bodywork and paintwork. Park it in the drive and just look at it. Maybe even sit in it. But don't drive it.

[@FlyingSpaghettiMonster2000]

0:41 they weren't Buddhists then...

[@THELOGBOOKUK]

They were not!

[@djsiuk]

The Key to this story never buy or sell a Maserati.

[@THELOGBOOKUK]

👀 🤣

[@abc33944]

Had a bad experience with a lovely Alfa 166 2004 .. that was 10 years ago .. I’ll stick to Japanese Thankyou