Master Class: Corporate Digital Responsibility (CDR)

Content:
00:00 - Opening
00:25 - The Service Revolution has started
01:57 - CDR is an important challenge brought on by the Service Revolution
02:25 - Why is CDR so important?
04:35 - What is CDR?
07:45 - What are the CDR issues in the Technology & Data Life-Cycles?
10:05 - Where do CDR issues emerge in Digital Service Ecosystems?
12:46 - Why do firms engage in poor CDR?
13:19 - Is good CDR profitable? What is the CDR Calculus?
13:24 - What are the benefits of good CDR?
15:22 - What are the costs of good CDR?
16:16 - Good CDR can reduce the customer experience
16:52 - Good CDR does not allow translation of potential cost savings
17:34 - Good CDR requires investments
18:03 - What can firms do to improve their CDR performance?
20:42 - Summary & wrap-up
21:26 - QR code to download the slide deck for this video and article it is based on
#CDR #CorporateDigitalResponsibility #AlgorithmFairness #Digital #IntelligentAutomation #AI #ArtificialIntelligence #Robotics #Robots #Platforms #CSR #ESG #Ethics #Privacy #GDPR

[@teresadestefano5979]

Very useful and informative ! Thank you.

[@ProfessorJochenWirtz]

Download the slide deck and the article this video is based on from ResearchGate: www.researchgate.net/publication/363487796_Corporate_Digital_Responsibility_in_Service_Firms_and_Their_Ecosystems

[@ImamSalehudin]

Thank you, Prof. Your presentation is very interesting.