Master Class: Intelligent Automation, AI & Service Robots

00:00 - Welcome to my Masterclass
00:15 - The service revolution has started
03:00 - Awful pictures we don't want to see anymore
04:17 - Four capabilities of Intelligent Automation (IA)
05:49 - When will services be delivered by IA?
06:43 - Tangible vs intangible services
12:37 - Social/emotional vs cognitive/analytical tasks
15:33 - Task volume & heterogeneity
18:39 - End-to-end (E2E) automation of customer service processes
25:46 - Intelligent Automation book
#IntelligentAutomation #ArtificialIntelligence #AI #ChatBot #Robotics #Robots #Digitization #Service #ServicesMarketing #ServiceManagement #Hospitality #Tourism #HospitalityManagement

[@AhmadAlJarah]

Great class! Enjoyed listing to it. Thank you for always inspiring us with your great knowledge, Prof. Wirtz.

[@ProfessorJochenWirtz]

Great that you like it! ... and for me it's actually very satisfying to do these videos based on our research :)

[@ProfessorJochenWirtz]

If interested in more masterclasses & videos, do subscribe to my KZbin channel - kzbin.info

[@user-ws1qb4vn7v]

good luck

[@ProfessorJochenWirtz]

Thank you :)