Meet our DREAM TEAM, Engineer puts hole in new van 😓 Ep 27

[@heatpump8566]

A great team, all happy with a great work ethic. You’ve won the lottery there Ryan, brilliant

[@rjmartindaleltd]

Haha not quite won the lottery 😂 But we are getting there 👊🏻

[@heatpump8566]

@@rjmartindaleltd it’s all about the employees as you know. That’s who represent your firm, work, deal with customers. Your frontline , and yours are brilliant mate

[@heatpump8566]

Lee is a great lad! Top guy, very helpful

[@rjmartindaleltd]

Yeah, he’s sound, his head was falling off with the air con job

[@kristiansnape7317]

Great video Ryan.nice to see your busy. The reaction times are fantastic. Onwards and upwards.❤

[@rjmartindaleltd]

Cheers Kris, hope your well pal

[@turnersheatingandplumbing]

Another great video Ryan 2 questions for you 1, how do you keep track of your service contacts do you use a spreadsheet or do you use commusoft (just try setting it up on commusoft and it a ball ache and it’s still not working ) 2 when your guys hit a van do you ever make them pay towards it? I ask as one of my guys was always knock the van and now say they have to pay the excess he suddenly become a lot more careful

[@rjmartindaleltd]

Hi pal, 1 We use spreadsheet, Xero and go cardless We are not currently using commusoft for service plans 2 Yes definitely, unfortunately you need to charge at some point to see change

[@mcben076514]

Hey bud, love your content. Just wanted to ask for advice, so I’m 34 and starting a plumbing and heating collage course next year. I’m currently a lorry driver and also ex military, do you think it will be hard to gain employment after I’ve gained the qualifications? You really do inspire me. Keep doing the flogs love watching them Cheers Ben

[@SiRhodesDriverTraining]

Well handled with the elderly customers complaint Ryan. Like you said, it’s the little things in that circumstance that makes a bigger issue. Each customer is different and that may mean nothing to some but to that person, it was an issue.

[@rjmartindaleltd]

Cheers Si, Definitely 👊🏻

[@LukeBurke-k2g]

Great video well, done With the complaint from the customer

[@rjmartindaleltd]

Cheers Luke 👊🏻👊🏻