Mercedes Benz W207 Coupe Cabriolet Soft Top Is Not Opening, Troubleshooting

The vehicle came to our garage with soft top symptom that the soft top (roof) was not operating (not opening).
After initial check and getting information from the customer, the customer explained to us that the car was involved in accident, and the car was hit by third party from behind and this impact deployed the rear seat head restraint to fully extended position.
so this is the nature of the vehicle while the rear head restraint are in extended position the roof closing and opening switch will not close and open the roof, in this episode or part we have shown you how to open the soft top manually while the rear seat head restraint are in fully extended position and also the following DTCs were stored in the Airbag module too : A71D, A718, 9C76, 9C58, 9C3A.
Disclaimer:
this video only contains tips and recommendations that could be useful when carrying out vehicle repairs or replacement parts, STANHOPE AUTO REPAIR CENTRE WARDAK is not liable for any damage, harm injury or property damage incurred while carrying out repairs or replacement that are a result of incorrect use or misinterpretation of the provided information purposes only and does not guarantee achievement of specific result. The user is personally liable for incorrect use of repair equipment, tools or vehicle parts, in particular, when this use poses the risk of injury. STANHOPE AUTO REPAIR CENTRE WARDAK strongly recommends being careful and adhering to the safety rules when doing any repair or replacement.

[@diywoodwork5423]

The black knobs which you said pull, are locking pins which allow the hydraulic cylinder rod movement outward. In my car these hydraulic cylinders were leaking. Just few days back, i repaired the hydraulic cylinders and all is fine. Soon i will upload the video

[@stanhopeautorepaircentrewardak]

Thanks for watching our channel

[@user-ww4mg9km6w]

How can I unlock the crash data headrest? Yes?

[@taz8436]

excellent video

[@stanhopeautorepaircentrewardak]

Thanks for watching our

[@taimtawfeeq7750]

Is the socket 10 mm

[@taimtawfeeq7750]

Hi I have same problem exactly, I have question , how did you take off the back seat to release the back head rest?

[@taimtawfeeq7750]

Did you remove the back seat or just bent it?

[@kevinpratama9978]

Hi i tried to pull the black thing but it can't move. will it break if i pull it with too much force ? Mine seems stuck

[@stanhopeautorepaircentrewardak]

Thanks for watching Mine was also too stubborn. Keep rocking while you pull backwards. Eventually, it will move backwards..

[@kevinpratama9978]

@@stanhopeautorepaircentrewardak ok. Thanks for your reply sir. Regards

[@x4dd]

Puts me off buying an E class cabriolet 😮

[@stanhopeautorepaircentrewardak]

Thanks for watching our channel